BetterHelp Reviews - See What Customers Are Saying

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BetterHelp

Overall Rating

4.7

3120 Customer Reviews

Summary

BetterHelp is an online counseling platform that will pair you with a professionally licensed counselor. Access to counseling can be scheduled at any time, anywhere, and through any smart device. The efficacy of BetterHelp is linked to provider skill and intervention protocols, but there are some drawbacks if you fall into certain categories of needs and it’s not covered by your insurance provider.

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Customer Reviews

4.7 Stars out of 3120 Reviews
5 Star:86% 4 Star:7% 3 Star:0% 2 Star:0% 1 Star:4%
95% Recommend This Service
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Posted on Aug 17, 2020

I was a sceptic and untrusting

By Tegan G., Vancouver Island, British Columbia, Canada, Verified Reviewer

I wanted the app to work because I felt like I needed to talk to someone. I didn’t have high expectations but I did have hope. So I trusted their process and I am personally really happy with the results so far. I like the journal option, I like the text message option, and the live sessions feel like a good honest connection to a real human. I was in psychotherapy for years and I enjoyed being in an office with my therapist and so I wanted that same feeling, I feel that this is close if not better...in some ways. Like you really say what you need to because you will not bump into this person at the store. So far I am really happy and thankful.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Easy to use

Fast connection with a therapist

Price point made getting help possible

You really only have an hour, there’s no option to extend if you are upset or working through something big

The conference call sometimes has a hard time connecting

Helpful Review? 1 Person Has Voted

Posted on Aug 17, 2020

Great resource during COVID-19 pandemic

By Ray J., Douglassville, PA, Verified Reviewer

My experience has been great up to this point. I am currently seeking a new therapist but that's just because I would like different opinions on my issues.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Video therapy sessions

Scheduling options

My therapist schedule

Not being able to contact my therapist directly without the site when I was having issues

Helpful Review? 1 Person Has Voted

Posted on Aug 14, 2020

Go to online counseling portal

By Niharika K., India, Verified Reviewer

It offers multiple modes of talking to your counselor, allows you to switch in case you wish to, is user-friendly and extremely accessible.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

The counselors

User-friendly website

Accessibility

No “cons” were specified in this review

Helpful Review? 1 Person Has Voted

Posted on Aug 13, 2020

Amazing service, app was glitchy

By Kristina R., Toronto, Canada, Verified Reviewer

BetterHelp has helped in getting me in touch with a counselor and overcoming my depression and anxiety. I love that there are also additional tools offered like webinars and a journal feature. The reason why I didn’t give it five stars is the app. It can take a while to sign in, it freezes, and the calls tend to cut off or not go through. This is only an issue on the phone app, I just prefer it over the computer website, since I don’t always have access to a computer at all times. Nonetheless, BetterHelp has helped me improve my overall mental health with my amazing counselor.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

My counselor

Webinars

Journal

Glitches

Calls dropping

Sign-in wait

Posted on Aug 13, 2020

Bettering your therapy journey

By Melissa F., New York City, NY, Verified Reviewer

BetterHelp helped me dig deeper into the reasons I was seeking out help in the first place, connected me with a helpful therapist, and always made things easy on its interactive app and website. BetterHelp always sends reminders and provides a platform where I can journal, schedule sessions, and chat with my therapist.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Accessibility

User experience on the app/web

No “cons” were specified in this review

Posted on Aug 13, 2020

Impressed

By Claude D., Guyton, GA, Verified Reviewer

I was in need of some guidance, insight, wisdom, and accountability. Jonathan is providing all of that for me. I feel like I’m talking to a friend that truly has my best interest at heart. I’ve done in-person counseling in the past, and I actually enjoy the video meetings much better. There’s something about being in the comfort of your own surroundings that brings an instance peace and ease to the meetings. And Jonathan has a calm and friendly spirit. He’s a good man. Nobody else is involved. No waiting room to sit in. No parking spaces to hunt. No weather to contend with. It’s a real time-saver, and extremely affordable. So far I’m extremely impressed with my counselor and BetterHelp.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Convenient

Excellent counselor

Affordable

No “cons” were specified in this review

Posted on Aug 12, 2020

Fantastic counseling app

By Helena S., Fort Collins, CO, Verified Reviewer

BetterHelp has been wonderful over the past months! I didn't have the best first experience with in-person counseling 3ish years ago, and finally decided to try again in the last year. It felt weird to be paired with a counselor just by filling out a questionnaire, but WOW, I was paired with an amazing one! I plan to continue counseling through BetterHelp indefinitely.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Flexible scheduling

Counselor-client pairing system is well done

Can still do face-to-face sessions AND messaging throughout the week

Sometimes if internet connection is weak, video goes in and out

Face-to-face over camera is still so different than in-person sessions

Posted on Aug 12, 2020

BetterHelp counseling experience

By Seth P., Hazleton, PA, Verified Reviewer

It has been a truly eye-opening and changing experience that has done nothing but push me to be the best version of myself possible during one of the hardest points in my life so far!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Multiple methods of counseling

Staff responsiveness

Informational sessions

No “cons” were specified in this review

Posted on Aug 12, 2020

Very helpful

By Julie O., Italy, TX, Verified Reviewer

I love BetterHelp. At first, I wasn't sure if I needed counseling but it has already helped me with a few issues I was struggling with. Would recommend.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

My counselor

The price

Easy

No “cons” were specified in this review

Posted on Aug 11, 2020

Great website

By Chelsea W., Ontario, Canada, Verified Reviewer

I like BetterHelp because it gives me lots of options to communicate with my counselor. The survey I filled out at the beginning seemed to work well because I am quite happy with the counselor I was paired with. She is supportive, knowledgeable, and helpful. I like that I don't have to wait for one weekly hour-long session (like I would if I was seeing someone in person) and that I can speak to my counselor more frequently and when things come up. It is also quite affordable for the service being provided. I also like the amount of options offered for the different types of counseling sessions.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Affordability

Communication options

Ease of use

No “cons” were specified in this review

Posted on Aug 11, 2020

Professional help for professionals

By Eric F., Yuma, AZ, Verified Reviewer

Even professionals need help to keep helping others. BetterHelp helps me stay at my best. My counselors are easy to talk to connect with, and challenges me to grow to better myself. It’s not about being broken or needing to be fixed. It’s about being better.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Responsiveness of my counselor

Availability of appointments

Various modalities email, chat, phone, and video

No “cons” were specified in this review

Posted on Aug 11, 2020

I love BetterHelp!

By Lauren B., Boca Raton, FL, Verified Reviewer

I love BetterHelp! I have never been able to connect with a therapist until now. It is extremely easy to have virtual sessions and send each other quick messages to check in. BetterHelp also offers benefits such as groupinars, a place for you to journal, and even track your goals.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Easy to connect with therapist

Numerous benefits (groupinars, journals, Goal Tracker)

No “cons” were specified in this review

Posted on Aug 10, 2020

An amazing way to receive personalized therapy online!

By Anna R., Milwaukee, WI, Verified Reviewer

BetterHelp is a great way to get therapy online. They match you with a therapist, or rather, a therapist chooses to match with you based on their judgment and confidence of being able to help you with whatever your goal is. You write a bio and description of what you are looking for in therapy and that is how you are matched with a counselor.

Therapy with BetterHelp has been just like any in-person therapy I've had in the past, but I didn't have to go through the process of hopping from therapist to therapist in order to find one I "clicked" with and was able to work with me on my goals. That being said, they offer the option of switching to a different therapist at any point if that does happen and you'd rather try somebody else.

Therapy with BetterHelp is affordable as well, personally for me, it is cheaper than therapy I've had in the past that actually went through insurance. There are multiple payment/duration options, with the minimum being inexpensive if it's just something you want to try out without fully committing to something. Even with choosing the shortest option as a "trial" you still get everything they offer, which is a lot!

They offer the ability to message (online chat) your counselor at any time (there is even an option to flag the message as "urgent" if you need help right away!). They also offer voice and video therapy sessions weekly if that's your preference. However, in my experience, your counselor is pretty flexible in working with you and figuring out a good schedule together.

Overall, I've had a great experience and will continue therapy through BetterHelp no doubt!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Committed and caring therapists

Ability to message your therapist, even send attachments back and forth

Webinars

Financially it would be better if it was a little less expensive for those who really cannot afford therapy

Posted on Aug 10, 2020

Never too late for counseling

By Marissa C., Johnson City, TN, Verified Reviewer

This is my first experience with counseling. BetterHelp has made it extremely easy to access the help I have needed. BetterHelp took questions about me and paired me with a terrific counselor.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Accessible

Affordable

Easy to navigate

Because of the uniqueness of this service, insurance will not help

Posted on Aug 9, 2020

I've shared this app with so many friends

By Michelle D., Norfolk, VA, Verified Reviewer

I started therapy during the initial quarantine. My depression was high and I was home alone most days and wanted to put myself in a better mindset. I've always wanted to do therapy but my schedule changes and it's so hard to find something affordable. I love all the different ways I can communicate with my therapist because sometimes you just want to write a message or talk on the phone instead of actually video chatting.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Convenience

Affordability

The in-depth questionnaire to match you to a therapist

No “cons” were specified in this review

Posted on Aug 9, 2020

BetterHelp is great

By Zahra A., Eastern Province, Saudi Arabia, Verified Reviewer

It's a fruitful online experience where it helps me to reduce my level of stress and has helped me to get through my depression.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Worksheets

Availability of counselor between sessions to help

Its fruitful online experience

No “cons” were specified in this review

Posted on Aug 7, 2020

Great!

By Sabrina S., Mount Laurel, NJ, Verified Reviewer

I’ll keep it simple. Awesome app, awesome therapist. Also, group sessions or webinars available for specific topics like relationships or anxiety. Reaping the benefits of online therapy in such a short amount of time.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

My therapist

Group webinars

Video call sessions bi-weekly

No “cons” were specified in this review

Posted on Aug 6, 2020

Help is just a message away!

By Pamela W., Bethesda, MD, Verified Reviewer

In just a busy, stressful world it’s nice to know that help is just a message away or a weekly session. This keeps me together and less stressed! I highly recommend it!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Convenient

Easy to use

My sessions

No “cons” were specified in this review

Posted on Aug 6, 2020

Provides a great service for a niche but growing group of people

By David T., Nashville, TN, Verified Reviewer

BetterHelp has been very good for me. I don't need counseling as a medical treatment, but having a professional to talk to and deconstruct my inner conflicts with has really helped put my mind at ease. The counselor I was matched with has a lot in common with me but is still open-minded and authoritative when it comes to empathizing or providing perspective from different viewpoints.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Compatible counselor

Multiple ways to keep in contact

Costs about as much as my phone bill

Business side can be slow to respond

Hours available for phone appts can be limited

App can be occasionally glitchy

Posted on Aug 6, 2020

Great, non-traditional approach to counseling

By Joe M., Westborough, MA, Verified Reviewer

I’m going through a divorce and in an effort to ensure that I’m the best parent I can be for my four children, I decided to pursue one-on-one counseling.

I’m extremely pleased with my experience at BetterHelp. Being able to participate in therapy sessions from home, either by video or audio-only works extremely well for me. Being able to message my therapist with confidence that he will get back to me in a timely manner is icing on the cake.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Excellent job finding me the right therapist

Multiple forms of communication available

The journaling feature which can then inform future sessions

Video can be finicky

More expensive than traditional therapy co-pays (but worth it)

Posted on Aug 5, 2020

BetterHelp is the real deal

By Charlie C., San Francisco, CA, Verified Reviewer

I had a great experience with BetterHelp who helped me find a therapist who has changed my life. Through easy and affordable weekly sessions, I could discuss anything about my life and slowly grow to overcome my trauma and external challenges. I love the ability to choose between video chats, phone chats, and text chats.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Affordable

Easy to get care

Great therapy

Had to try a few times to get the right therapist

Posted on Aug 5, 2020

BetterHelp is a great option for the introvert without health insurance

By K P., Little Rock, AR, Verified Reviewer

Them: Real, professional, licensed professionals that don't require that you have health insurance.

You: Home, no pants, no stress, cry all you want.

Win, win.

More benefits: Refer friends and get a free week, private chat room for you and your therapist, affordable payment plans, choose another therapist if yours isn't a good fit, did I mention that you don't have to put on pants?

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Affordable

No health insurance needed

No parking stress

No “cons” were specified in this review

Posted on Aug 4, 2020

Great service, help anywhere!

By Emma T., Boulder, CO, Verified Reviewer

Easy to use app that helps connect you to great counselors from all over the country. Keeping in contact with your counselor is super easy with messaging, self-scheduling for live sessions, and your choice of phone or video calls. I’m glad I tried out the app, my counselor really helped me to see what I needed to do to get out of a dark place.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Easy to use

Connected me to a great counselor

Allowed me to get help from home

It was a bit tricky to find out how to change counselors

I wish there were a few more affordable options, a session once per month?

Posted on Aug 4, 2020

Best decision of 2020

By Anne L., Toronto, Canada, Verified Reviewer

BetterHelp has been helping me a lot since I joined 4/5 months ago. When you have to travel, if your work schedule changes each week, and/or if a pandemic arises, well BetterHelp and your assigned counselor are there for you anyway. And it is a true blessing to be able to keep working with the same person while moving to a new country, while being in a lockdown, and so on. I got assigned with an amazing therapist and the sessions with her have been super helpful!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

You can travel and keep the same therapist

Flexible schedule for the sessions

Possible to message between session if need be

I've had some issue with the website and app but nothing major

Posted on Aug 4, 2020

Good attention to my needs

By Nancy F., Parkville, MD, Verified Reviewer

I discovered BetterHelp while looking for a counselor to help me through a rough patch in my personal life that was affecting my work and my health. BetterHelp asked some questions to help find me a counselor whom they thought would be a good fit for me and they did an excellent job. I'm very happy with my counselor, our method of communication, and for the guidance and help she has given me. Things are turning around.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Confidentiality

Timely response

Method of communication

No “cons” were specified in this review

Posted on Aug 3, 2020

Saved my life

By Taya H., California, Verified Reviewer

I was in such a dark space in my life, I felt so alone and unsure about myself and if I’m a good person or just a complete mess, to put it nicely. This app has literally saved my life. I feel so much support and clarity, and it’s so convenient as well!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Easy to use

Fast response

24/7 availability

No “cons” were specified in this review

Posted on Aug 3, 2020

Convenient and helpful

By Basil A., Los Angeles, CA, Verified Reviewer

BetterHelp offers all ways possible to communicate. Continuous interaction through text. Video calls have an excellent signal. Affordable plans financially.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Communication

Good signal

Affordable

No “cons” were specified in this review

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