Vroom Review: How It Works, Pros and Cons

The selection and value of the vehicle were better than what was available locally. Delivery was delayed due to breakdown and communication was almost non-existent. Had to meet at a parking lot even though the truck probably could have made it down my street. The car was basically as described although very dirty from the trailer trip. The Interior wasn't very clean and had some animal hair. Had it inspected and everything checked out except the engine oil was overfull and tire tread is low. Vroom has offered to pay for the oil change though. Overall, happy with the experience and the vehicle.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Buying a new car for my wife was sooo easy with Vroom. The people who assisted us along the way (mainly Richard Marintette, but others as well) were amazing in walking us through the process and helping us to make sure everything was in order, while being genuine, kind, and professional.

Thank you Vroom! My wife is VERY happy!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have to tell you, I was genuinely shocked by how quick and pleasant this experience was. I did my research and found which car I wanted (2019 Hyundai Tucson) and ordered/made a down payment on October 29. I paid in cash which meant that I would have to handle registering the vehicle with the NY DMV. Not a problem for me. The next day, October 30, we received the contracts regarding transfer of ownership and such. We also submitted payment this day via wire transfer. The contract was fulfilled and the purchase process completed on November 2.

On November 4, I received an email stating the car shipped. Here was my only complaint. After discussing the size of my street with several people at Vroom, it was recommended we use an alternate delivery address, a parking block a few minutes away. On November 9, I was called and asked when I could receive the car and was given a chance to get it the next day, November 10. The delivery driver called us in the day and told us he would be there around 4 pm. We arrived at the lot and waited until about before calling him back. We mentioned that we’re in the parking lot, at which point he said he was on the way to our house, not the lot. We were only a few minutes away so it wasn’t an issue, but I’d recommend confirming with the driver the address they’re going to. For me, it was a minor inconvenience, a non-issue, but this could be an issue for someone else, so as I said, I do recommend to confirm with your driver the delivery address.

The driver arrived at our house at around 4:50 and we took possession of the vehicle. The car was nearly exactly as described, there was one physical defect that wasn’t mentioned in the listing, however, it was so minor that I personally didn’t find it necessary to make a fuss about it. Again, be aware that there may be some defects that you’ll need to look for. I took the car to my mechanic and it was absolutely pristine. They were very impressed with the quality of the vehicle that was delivered, as was I. The car is excellent and I’m super happy with it. The title was sent overnight via FedEx and was received on November 24. My temporary plates expire in January so it gives me plenty of time to have the vehicle registered as well.

I never had an issue with getting in touch with anyone either. My only issue was when calls were transferred, I never ended up getting on with someone so I would just hang up and use the prompts to get to the department I needed and my call was always answered immediately. So, I cannot rate this transaction 5 stars because it wasn’t completely perfect, but I can rate it a solid 4 stars and say if you want to avoid the hassle of a dealership or if you want to have your car delivered, Vroom is an excellent option in purchasing a vehicle.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I recently bought a car from Vroom because new used cars are pretty much extinct in Kansas. When I first was considering an online vehicle purchase the first thing I did was to read the reviews. 98% of the reviews on Vroom were nightmare stories. My experience with Vroom was overall good. It could have been better by being more transparent. Did the information I had to send them get delivered? Ok, I chose not to use your financing. What happens next. Have I sent all of the documents needed? Enough examples. Long story short, I love my car. The shipping only took 3 days. I love my car!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was worried about dealing with a dealer and doing the dance. With Vroom, it was very easy to get the quote, and a decent quote too. The process is quick thru FedEx and the check came in as quick as the whole process.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I had a great experience with Vroom.

The ease of the website to search for the vehicle I wanted was easy. I love the ample amounts of photos that were available, including "imperfections."

I felt comfortable submitting the deposit in order to hold the vehicle and begin the process. From start to finish, the process took me about 4 days to place my deposit, and get my financing together and solidified.

Now, I purchased my vehicle 2 days before Christmas, so, unfortunately, I did NOT get my vehicle in 14 days due to all of the holidays. I got my vehicle just under 3 weeks later.

The only feedback that would cause me to give a 4–4.5 star rating was the glitch in communication after I finalized paperwork to when my paperwork was delivered.

I had minimal communication after finalization to delivery. I called support twice and was told I should have been receiving multiple emails, and I did not. I had to call in a few times to get status updates. The day before delivery, and even the day after delivery, I started receiving emails that I know I was supposed to get weeks prior and in a more regular interval. When I did speak to support, I was told it was a glitch and they put in a ticket for them to contact me more often.

Other than that, I would purchase from them again in a heartbeat.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Semi-smooth transaction, only frustrating when having to resend documents over and over and speak to multiple reps who don't seem to communicate with one another. Overall, though, it was worth getting the exact car for the price I wanted.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

On December 29th, my truck showed up, so I am eating my words about the New Year showing up before my truck does. Anyway, the truck looked great inside and out. No sign of overspray from the scratches being fixed and the paint job looked nice. The delivery guy was really nice. So, besides the lack of communication skills, everything was great.

Bottom Line: No, I would not recommend this to a friend

This dealership needs some work to be great! They need chat options online. Their contracts require an arbitration clause! They don't provide an online tracking when your auto is being delivered. They don't have a client online dashboard.

My auto had minor damage to the lower deflector. Sales person never followed up after the sale. They would not negotiate the price.

They would not provide me with any inspection results even though they say they check all these items. Too cookie cutter.

I paid for a third party inspection (highly recommended), and they found a fairly serious steering issue that took over two weeks to fix at the dealer. They blamed it on that dealer, but the dealer had the auto for six days, so it took Vroom over a week to bring the auto to service.

Oil was at 11% and 1/8 fuel tank.

One thing you have to be careful of is when you buy a particular trim it may not always have all the options that trim would typically have IF the auto was originally purchased through a rental company because they can order autos with less features. Always ask about all the features!

Ok, here is the good:

I got a good deal on the auto I purchased. I got an almost fair trade in price. I was able to email the salesperson.

Luis Williamson was my rep. All and all, he did a pretty good job. He helped to find a decent interest rate (same as my 3rd party approval). Pretty good communication.

The concept of online sales of autos and delivery, I like a lot and endorse, but Vroom has some obvious shortcomings.

Bottom Line: Yes, I would recommend this to a friend

I'm posting the same review on numerous sites because I know buyers might look in different places for info on a company. I find Vroom would only be appropriate for a person who has done all the research and knows exactly what they want and can handle a sight unseen, limited info car. They also must be patient enough to wait for delivery. My delivery was quick, it arrived within ten days of sending all the final paperwork, I have no complaints in that area.

I bought my car through them because they happened to have the exact car I was looking for. I could only find two others nationwide, and Vroom was the lowest price even with paying for shipping. The only info I had on the car was the listing, and what I found through a VIN search on Google, I couldn't get any more info despite sending emails with questions. My car had no spare key, a missing navigation card, and a missing wheel lock key. I have to replace all those myself.

The car arrived with a very dirty exterior. There was a sticker on the back window that left two huge adhesive/paper lines, it took Goo Gone, time, and a razor blade to remove it all. I couldn't even see out of the windows and had to wash before driving. The interior was fine though. I understand this is what you get with this type of buying and it was shipped from Texas to California, but finding a way to get the car delivered at least a bit clean would make a better impression.

My one real complaint was that the car arrived with a missing nav card, all the packaging was there, but it was empty. When I requested information, I received a curt reply with the original listing stating navigation was not listed. I knew it wasn't listed, but it's standard on the car trim level and every feature is not listed, I thought it might have been misplaced or something. The reply was lacking in tact, it irked me a great deal and left me with a bad taste in my mouth. A better response would have made a huge difference in how I feel about this company.

There is also no inspection paperwork. They state they do a 126-point inspection, but I have no paperwork that it was inspected at all. Ultimately, I got the car I wanted at a very good price. It worked for me because I knew exactly what I wanted. If someone finds the car they want and doesn't need help, the prices are good.

Bottom Line: Yes, I would recommend this to a friend

WHY 3 STARS:

- Vehicle was a dirty mess inside and out upon delivery.

- Vehicle had a mechanical issue upon delivery which took 5 days to diagnose and repair. Vroom is not willing to provide an extension for the 7day/250 grace period to return the vehicle, even when they deliver a disabled vehicle.

- Part of the service fees were for detailing and for a certified technician to inspect the vehicle. As the vehicle was a dirty mess inside and out and that it was delivered with a mechanical issue, I doubt either occurred.

If Vroom was in agreement and accepting to provide me with an additional 7-day/250-mile purchase commitment grace period from the date the vehicle was out of service. I would have for sure provided a 4-star rating if not 5, and I wouldn’t have spent the time to detail the notes below. But if the mechanical issues were not resolved within 6 days, I would have been forced to return the vehicle not knowing what other issue it may have.

Bottom Line: No, I would not recommend this to a friend