About Scentbird

Still searching for your signature scent? Scentbird is a monthly perfume subscription service that promises members access to 30-day samples of men’s and women’s designer fragrances at a fraction of the full-bottle cost.

Founder and CEO Mariya Nurislamova was first inspired by the idea of a scent-sampling service as a teen. Mariya, nicknamed Masha, grew up in Berezniki, Russia—a place she describes as dilapidated and industrial. In an interview with Inc.com, Masha tells of her early appreciation for perfume; first her grandmother’s bottles of Red Moscow, then the growing collection of international favorites secreted home in the suitcases of an aunt.

What makes Scentbird special? Described by InStyle as the “Netflix for perfume,” Scentbird does more than give commitment-phobes an opportunity to try out products before shelling out hard-earned dough for the full-size version. To help members explore potential hits, the subscription service claims to employ technology to make smarter recommendations, tracking their feedback for future recommendations.

For bloggers, social influencers, and trendsetters, Scentbird offers an additional opportunity to earn through their affiliate program. We’ll look at the claimed perks in a bit, but first:

How Does Scentbird Work?

To begin exploring what Scentbird offers, you first have to sign up at their website. New customers will be prompted to complete an interactive quiz to help the service identify your preferences. Based on your answers, Scentbird will suggest different perfumes. You can then select the best options and place them in a monthly queue. For August, you could get Agent Provocateur. For September, Anna Sui, and so on for the length of your subscription.

According to Brit.co, customers who aren’t interested in signing up for a Scentbird membership can order individual 8 mL cartridges of perfume or cologne, the equivalent of a 30-day supply, without a subscription.

However, there’s a catch: Before you answer whether your preferences lean towards floral or woodsy—or place an order sans-membership—signing up requires that you enter your payment information. If you’re sure you want to shop, this isn’t a problem. However, know that customer reviews complain about unexpected charges (more on that later).

By clicking “Buy Now,” shoppers agree to purchase a continuous subscription right off the bat. A subscription results in monthly billing. Further, your Scentbird plan will automatically renew, which means the company can continue shipping you scents for a monthly fee indefinitely. Again, note that this is before taking a questionnaire or shopping Scentbird’s selection.

Once you’ve signed up for Scentbird, your first order will ship either between the 15th–18th, or the 25th–28th of the month, depending on when you place your order. All recurring orders are shipped between the 15th and 18th of the month. You will receive an email confirmation of shipment each month and should allow 7–10 days for delivery. Also, note that Scentbird only ships to the US.

How Much Does Scentbird Cost?

Scentbird offers customers three different ways to receive perfume: membership, full-size bottles, and gift boxes:

Scentbird Monthly Subscription (Membership)

A Scentbird subscription costs $14.95 each month, and includes free shipping of each month’s selection. Dedicated scent-lovers can save by signing up for one of their multi-month plans:

  • 6-months: $84.00 ($14.00 /month)
  • 12-months: $164.00 ($13.50/ month)

It’s important to note that, should you choose one of their two multiple month subscriptions, your card will be charged the entire fee at one time.

What do you get by signing up for Scentbird?

  • Upon subscription, you’ll gain access to over 450 scents—all guaranteed by Scentbird to be authentic.
  • Your first shipment will include a complementary carrying case to hold and protect your vial.
  • Each month, you’ll receive a 0.27oz spray of your selected scent. This is claimed to be 120 sprays, or enough for one month of moderate use.

According to Scentbird’s website, you may cancel your automatic subscription renewal any time by emailing them at [email protected] However, Scentbird does not offer returns or refunds of any kind on their subscriptions. (Something to consider before signing up for that multi-month plan.)

Scentbird Individual Bottles

Scentbird also sells full-size bottles of perfume and allows members to apply a single month’s credit towards the purchase price, resulting in a $14.95 discount. If a full-size bottle is too large, you can also purchase a single cartridge for $16.95. Shipping on individual bottles is a $7 flat-rate for orders $49 or less. Shipping is free on orders over $50.

Full-size perfume bottles (not cartridges) can be returned for store credit only within 15 days of purchase. (No cash returns.) Additionally, customers are responsible for the cost of return shipping.

Sending Scentbird As a Gift

Shoppers can choose to send either a Scentbird gift box or gift a subscription. Gift Boxes are available for both men (cologne) and women (perfume), and each includes three vials of scent. Options include:

  • The Hollywood Diva Set: Gucci Premiere, Estee Lauder Modern Muse Le Rouge, and Yves Saint Laurent Black Opium
  • The Miss Heartbreaker Set: Dolce & Gabbana Dolce, Gucci Guilty, Giorgio Armani Acqua di Gioia
  • The Miss Pretty Set: Lalique L’Amour, Salvatore Ferragamo Emozione, Nest Fragrances Midnight Fleur
  • The Gentleman Set: Yves Saint Laurent L’Homme, Bvlgari Bvlgari Man in Black, Dolce & Gabbana The One for Men
  • The Trendsetter Set: Versace Eros, Viktor & Rolf Spicebomb, Gucci Gucci Guilty Black
  • The Mr. Billionaire Set: Bentley Bentley for Men, Paco Rabanne 1 Million, Tom Ford Tom Ford Noir

Each gift box costs $59.95 and includes the offer for one free month of Scentbird (for new members only). Shipping is free. Gift boxes can be returned within 15 days of delivery, although the recipient is responsible for return shipping.

What Is Scentbird’s Affiliate Program?

If you’re a blogger or social media trendsetter with a following, Scentbird offers an affiliate program that pays you to promote their service. The program promises the following perks:

  • A $7 commission on all Scentbird subscription sign ups
  • 45-day cookie length to track potential sign ups
  • Text links, product links, and banners to help advertise
  • Incentives and bonuses

Affiliate programs differ from multi-level marketing plans in that you’re not required to actively recruit customers. Instead, by placing a link to Scentbird’s store, there’s the potential to earn some cash.

These programs aren’t new and are used by many startups to help offset the high costs of advertising. While affiliates are supposed to disclose the benefits they receive (including free samples), sometimes it’s not so obvious.

This blurred line means that affiliate programs can make it difficult for consumers to know which blog posts positively reviewing a product are genuine, and which are purely promotional in hopes of earning the writer commissions. With that in mind, let’s look at…

Scentbird Reviews: What Are Customers Saying?

Blog posts reviewing Scentbird’s monthly subscription are generally positive, such as these from Mrs. Muffintop, Subscription Box Ramblings, and Beauty Blogger (dot) Reviews.

However, a look at the comment sections of one review reveals some less-than-happy customers:

Screenshots of Scentbird reviewsImages via ByAdvisor.com

Those two customers aren’t the only ones who have experienced delays with Scentbird’s shipping, either. Here are several comments left on the company’s Facebook page:

Screenshot of Scentbird’s Facebook page

While customers who have received their Scentbird shipment continue to leave positive reviews for their products, scrolling through comments shows that lagging shipment times and slow-to-respond customer service aren’t one-off concerns.

Scentbird’s Red Flags

Considering that Scentbird appears to send out the advertised size samples of genuine perfume, we don’t feel that this subscription service falls under the category of “scam.” Additionally, it’s not uncommon for newer companies to experience some growing pains (Scentbird is only two years old), which could account for their slower-than-average shipments.

However, due to our experience researching products, there are a few red flags worth noting:

First, Scentbird requires your credit card information immediately. This can mean that, unless you’re very careful about what you click on, you could end up with some unexpected charges. And remember, the company doesn’t offer refunds or returns.

Next up, Scentbird is an autoship program. As we mentioned above, these programs can result in unexpected charges (keep an eye on your credit card bill!) and are generally reviewed by HighYa readers as having poor customer service.

Related: Free Trial Offers & Autoship Programs Scams: What They Are & How You Can Avoid Them

Finally, because Scentbird offers bloggers and social media stars a $7 commission for each time one of their readers clicks a link to purchase, searching through reviews means that you’re likely to be subjected to some biased opinions—just something to remember if you’re on the fence.

Looking for Another Way to Sniff Before You Buy?

While Scentbird certainly seems to deliver a unique angle for trying and buying different perfumes and colognes, it’s important to note that they’re not the only game in town. Popular competitors include:

  • Scentbox: From $12.95/mo
  • Olfactif: $18/mo
  • Beautyhabit: Six samples for $11 (I’ve personally shopped for samples here and was very pleased.)
  • Luxury Scent Box: $15/mo
  • FragranceNet.com: Not a subscription service, but you can purchase many different popular scents in sizes as small as .02oz and for as little as $2.99.

Researching these options, you’ll find that many are priced relatively in line with Scentbird, and even offer many of the same perfumes and colognes.

How to figure out which option is best for you? For the most part, it could come down to a combination of price, scent availability, and overall online customer feedback.

Speaking of which, tell us about your Scentbird experience by writing a review below!

Now read: 3 Bad DIY Beauty Treatments You Should Never Do

Want to Learn Expert Tips for Online Safety?

Join over 3 million HighYa readers who receive weekly how-to guides, tips & reviews and get a FREE COPY of our Complete Online Safety e-book. Enter your email below to get started!

15 Customer Reviews for Scentbird

Average Customer Rating: 2.0
Rating Snapshot:
5 star: 3 4 star: 1 3 star: 0 2 star: 0 1 star:  11
Bottom Line: 27% would recommend it to a friend
Showing 1-11 of 15
Sort reviews by:

  • Extremely unhappy and over charged!

    I have had several issues with this company. My first "problem" was when I placed an order for an extra perfume outside of my monthly order.

    They billed me for it but never sent it. I complained serval times and couldn't seem to get the customer service person to understand I got my monthly subscription but I didn't get the perfume I ordered in addition to.

    I had to prove I was billed for this order and then they sent it. I canceled my subscription. Like a fool, I signed up again. Figured it was just a mistake. $14.95 a month is something I can handle and I like trying new scents. I started noticing my PayPal account getting charged $26.95 one month then the next month $29.95!

    I emailed asking why the $26.95 when the subscription is supposed to be $14.95 and she asked me to show proof that I was billed this. I got busy with work and didn't send my proof for a couple days. Then they billed me again $29.95!

    So I was livid. Sent both screen shots of my pay pal account showing both charges. I have yet to hear anything back. I totally feel scammed and over charged!

    Who in their right mind would pay 30 bucks a month for a tiny sample perfume? Not me. I am very upset and feel like no one is trying to resolve this for me. I don't even know my order number to list as I never got one! I just saw that my PayPal account was billed.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • NOT worth the hustle

    • Norwalk, California ,
    • Jul 18, 2017
    • Verified Reviewer

    So disappointing. I really had high hopes for this service but not after this.

    I started looking at this service in October and played with the page for a bit not thinking it was going to save at all because I never paid any money for it. I decided to get the service close to two months ago asking for different scents this time around. I paid and waited. Well, they sent me what I picked in October because according to them the selections are locked, and now I'm supposed to get another fragrance that I don't want before I can get the one I actually wanted! What the heck?! This is what they said:

    Hi Diana,

    Thank you for reaching back. I am so sorry for that confusion. Please let me clarify.

    After reviewing your account under .......I can see that you created you profile with Scentbird on October 3rd, 2016.

    On the same day you added two scents to your queue.

    Please see here:

    Later, on June 17th you successfully subscribed.

    As you can see no matter you are subscribed or not you can add and delete fragrances. That is why you received Happy Heart, Clinique for the first month of your subscription.

    You still have the second scent added in 2016 in your queue, which is Dolce, Dolce & Gabbana. You are set to receive it for the month of August.

    Hi Diana,

    Thank you for reaching back. I am so sorry for that confusion. Please let me clarify.

    After reviewing your account under [email protected] I can see that you created you profile with Scentbird on October 3rd, 2016.

    On the same day you added two scents to your queue.

    Please see here:

    Later, on June 17th you successfully subscribed.

    As you can see no matter you are subscribed or not you can add and delete fragrances. That is why you received Happy Heart, Clinique for the first month of your subscription.

    You still have the second scent added in 2016 in your queue, which is Dolce, Dolce & Gabbana. You are set to receive it for the month of August.

    Please note that we have a cut-off date on the 5th of each month to make any changes affecting your shipment for the current month (as noted in our FAQ). We forward all shipment information to our warehouse for processing on the 5th, and we are unable to intercept once your order has reached the point of processing.

    As I have already said You may be interested in joining this Facebook group created by our awesome customers, like yourself, who offer trades amongst each other for fragrances they didn't love. We think it's a great idea! You can find out more about it here: http://blog.scentbird.com/scentbirdies-facebook-group/.

    Alternatively, I would also be happy to offer a replacement for the discounted cost of $9.00 to include any fragrance of your choice as a one-time courtesy. If you are interested in this option, please let me know, and I'll take care of the rest.

    Why would I want to pay more? Plus, I feel like they should start counting your selections once the membership actually starts. Anyway, a total disappointment.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 1 out 2 people found this review helpful

    Not worth the trouble

    I am just going to list the reasons why I want to leave it as soon as I can log in. The site is down 90% of the time for me. It random ships stuff, I have received four shipments in two months. My shipping and order history shows nothing. It is just a waste of time and money.

    I am going to try Scentbox for half the price; it can't be any worse really. I'd be glad to give an order number if I could log in or see an order history.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 1 out 1 people found this review helpful

    Aggravated!

    • Philadelphia, PA,
    • Jun 28, 2017
    • Verified Reviewer

    I was browsing around on Instagram, and I came across a discount code to use on Scentbird. I figured why not go on and see what they have to offer? Immediately they ask for a credit card number. I just wanted to see what type of selection they had, and I order to do that you have to supply a credit card.

    After my account was created I tried canceling myself on the website, after spending an hour on their site looking it over and over I realized you cannot cancel the subscription yourself, you need to request a cancellation by email. I sent my email the same day I created my account. I heard back from them within a few days. I was told my subscription was canceled and my card would be refunded.

    Today I received my package from Scentbird. I logged on to their site, and it does say my subscription was canceled. I emailed them again asking why I received a package when my order was canceled and was being told my card would be refunded. I hate their website; it is NOT user-friendly at all, and I'm very computer literate. I think they should make some changes as far as needing to provide a credit card immediately, and also not being able to cancel your own membership on their site. It just screams bad company!

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 1 out 2 people found this review helpful

    Love it

    • Crisfield, MD,
    • Jun 13, 2017
    • Verified Reviewer

    I love Scentbird. Just check your queues every month. I got one out of three that I didn't like. I hope this helps. I let all my friends about this. I think it's great. So if you want good cologne at a great price, here it is.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 1 out 2 people found this review helpful

    Experience has been good so far

    • Miami, FL,
    • Jun 9, 2017
    • Verified Reviewer

    I have been a member for well over a year now, it's kind of a "set it and forget it" kind of thing for me, and every month I get surprised with a new cologne in the mail. The reason is I set up a queue of colognes I want to try. I added over 16 colognes at the very beginning. This gave me over a year of monthly samples without having to do anything else.

    Other than that, the only time I have logged in is when I get an email that a cologne I wanted was out of stock and I needed to choose an alternative. Which brings me to the reason I withheld a star. It happens too often.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 2 out 3 people found this review helpful

    I wish I could give them no stars

    I ordered perfume on the 17th of May, with 5-10 day standard shipping. It's now June 1st, and they're telling me I have to wait 5-10 more days. And they said they will refund me not $10, not $5, but $3. I was looking forward to my perfume before my trip, but they can't expedite it and can't give me an extra perfume or anything. Customer service sucks.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 6 out 7 people found this review helpful

    Do not subscribe! Beware.

    • Fort Myers, FL,
    • May 28, 2017
    • Verified Reviewer

    Where do I begin? I received it as a gift from my wife and never received an initial email to begin my subscription. After some research, I found that they DO NOT have a phone number to call, and customer service (I use that term loosely) takes days to respond. They only responded once I posted to their Facebook page asking what was going on.

    Finally, I received my first shipment, which was great. They send you the atomizer in a metal twist canister on your first order. Then my second month's scent arrived crushed because they send it in a small cardboard tube. I've currently been emailing them, messaging on Facebook and anything else I can find and have yet to receive an email back. I must say, prior to this I thought that Comcast was horrible in terms of customer service. I promise I will never disparage Comcast's customer service again after this experience. Do yourself a favor and find another company offering this service!

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 2 out 3 people found this review helpful

    A little slow on shipping but I love it

    I started subscribing in October of 2016. I took the quiz and picked one scent I really wanted to try, then went crazy adding new scents to my profile. At first, I thought the shipping was slow. Like OMG, this is taking forever. I was excited, and I check the tracking. Boom! It was delivered after almost 12 days. I've never not received a scent and some scents I wouldn't have picked out myself but had lots of compliments, which make a girl feel amazing! If I can spare the $14.95 it's worth the wait.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 7 out 8 people found this review helpful

    No way to contact them!

    My wife signed up for the Scentbird reoccurring delivery. My wife has since passed away, and I have been trying to cancel this delivery for five months. There is no way to contact them by phone. I was able to get a corporate phone number, and it is answered by an answering machine. The only way to contact this company is by email, so I sent them emails several times over the past five months with no response. I disputed and blocked the transactions on my credit card. Because I blocked the charges on my credit card, Scentbird changed the name they use to charge in order to successfully charge my credit card.

    WARNING. There is only one reason Scentbird doesn't have a phone number (scam), and there is only one reason Scentbird changed their name for the credit card charges (scam).

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 4 out 5 people found this review helpful

    One of the worst services ever

    • Pennsylvania,
    • May 11, 2017
    • Verified Reviewer

    I enrolled in the subscription service when I received a buy one month, get another month free. The website is incredibly confusing. You complete a profile quiz, and they make suggestions, but you have to select each month.

    The first order arrived, and there was no internal documentation to show the name of the fragrance. I emailed them, and they gave the name of the perfume. I don't think this is real perfume; it is eau de toilette. The scent only lasts about three hours.

    The one positive is that the dispenser is fantastic. If I loved the scent (which I don't), it would be very easy to carry in my purse.

    To my surprise, I just got billed for the second month; it was supposed to be free. There is no customer service number, so you have to call.

    I can't wait to cancel.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


Showing 1-11 of 15

Write a Review for Scentbird!

Share your experience to help others avoid scams & discover great products!

Write a Review