About Scentbird

Still searching for your signature scent? Scentbird is a monthly perfume subscription service that promises members access to 30-day samples of men’s and women’s designer fragrances at a fraction of the full-bottle cost.

Founder and CEO Mariya Nurislamova was first inspired by the idea of a scent-sampling service as a teen. Mariya, nicknamed Masha, grew up in Berezniki, Russia—a place she describes as dilapidated and industrial. In an interview with Inc.com, Masha tells of her early appreciation for perfume; first her grandmother’s bottles of Red Moscow, then the growing collection of international favorites secreted home in the suitcases of an aunt.

What makes Scentbird special? Described by InStyle as the “Netflix for perfume,” Scentbird does more than give commitment-phobes an opportunity to try out products before shelling out hard-earned dough for the full-size version. To help members explore potential hits, the subscription service claims to employ technology to make smarter recommendations, tracking their feedback for future recommendations.

For bloggers, social influencers, and trendsetters, Scentbird offers an additional opportunity to earn through their affiliate program. We’ll look at the claimed perks in a bit, but first:

How Does Scentbird Work?

To begin exploring what Scentbird offers, you first have to sign up at their website. New customers will be prompted to complete an interactive quiz to help the service identify your preferences. Based on your answers, Scentbird will suggest different perfumes. You can then select the best options and place them in a monthly queue. For August, you could get Agent Provocateur. For September, Anna Sui, and so on for the length of your subscription.

According to Brit.co, customers who aren’t interested in signing up for a Scentbird membership can order individual 8 mL cartridges of perfume or cologne, the equivalent of a 30-day supply, without a subscription.

However, there’s a catch: Before you answer whether your preferences lean towards floral or woodsy—or place an order sans-membership—signing up requires that you enter your payment information. If you’re sure you want to shop, this isn’t a problem. However, know that customer reviews complain about unexpected charges (more on that later).

By clicking “Buy Now,” shoppers agree to purchase a continuous subscription right off the bat. A subscription results in monthly billing. Further, your Scentbird plan will automatically renew, which means the company can continue shipping you scents for a monthly fee indefinitely. Again, note that this is before taking a questionnaire or shopping Scentbird’s selection.

Once you’ve signed up for Scentbird, your first order will ship either between the 15th–18th, or the 25th–28th of the month, depending on when you place your order. All recurring orders are shipped between the 15th and 18th of the month. You will receive an email confirmation of shipment each month and should allow 7–10 days for delivery. Also, note that Scentbird only ships to the US.

How Much Does Scentbird Cost?

Scentbird offers customers three different ways to receive perfume: membership, full-size bottles, and gift boxes:

Scentbird Monthly Subscription (Membership)

A Scentbird subscription costs $14.95 each month, and includes free shipping of each month’s selection. Dedicated scent-lovers can save by signing up for one of their multi-month plans:

  • 6-months: $84.00 ($14.00 /month)
  • 12-months: $164.00 ($13.50/ month)

It’s important to note that, should you choose one of their two multiple month subscriptions, your card will be charged the entire fee at one time.

What do you get by signing up for Scentbird?

  • Upon subscription, you’ll gain access to over 450 scents—all guaranteed by Scentbird to be authentic.
  • Your first shipment will include a complementary carrying case to hold and protect your vial.
  • Each month, you’ll receive a 0.27oz spray of your selected scent. This is claimed to be 120 sprays, or enough for one month of moderate use.

According to Scentbird’s website, you may cancel your automatic subscription renewal any time by emailing them at support@scentbird.com. However, Scentbird does not offer returns or refunds of any kind on their subscriptions. (Something to consider before signing up for that multi-month plan.)

Scentbird Individual Bottles

Scentbird also sells full-size bottles of perfume and allows members to apply a single month’s credit towards the purchase price, resulting in a $14.95 discount. If a full-size bottle is too large, you can also purchase a single cartridge for $16.95. Shipping on individual bottles is a $7 flat-rate for orders $49 or less. Shipping is free on orders over $50.

Full-size perfume bottles (not cartridges) can be returned for store credit only within 15 days of purchase. (No cash returns.) Additionally, customers are responsible for the cost of return shipping.

Sending Scentbird As a Gift

Shoppers can choose to send either a Scentbird gift box or gift a subscription. Gift Boxes are available for both men (cologne) and women (perfume), and each includes three vials of scent. Options include:

  • The Hollywood Diva Set: Gucci Premiere, Estee Lauder Modern Muse Le Rouge, and Yves Saint Laurent Black Opium
  • The Miss Heartbreaker Set: Dolce & Gabbana Dolce, Gucci Guilty, Giorgio Armani Acqua di Gioia
  • The Miss Pretty Set: Lalique L’Amour, Salvatore Ferragamo Emozione, Nest Fragrances Midnight Fleur
  • The Gentleman Set: Yves Saint Laurent L’Homme, Bvlgari Bvlgari Man in Black, Dolce & Gabbana The One for Men
  • The Trendsetter Set: Versace Eros, Viktor & Rolf Spicebomb, Gucci Gucci Guilty Black
  • The Mr. Billionaire Set: Bentley Bentley for Men, Paco Rabanne 1 Million, Tom Ford Tom Ford Noir

Each gift box costs $59.95 and includes the offer for one free month of Scentbird (for new members only). Shipping is free. Gift boxes can be returned within 15 days of delivery, although the recipient is responsible for return shipping.

What Is Scentbird’s Affiliate Program?

If you’re a blogger or social media trendsetter with a following, Scentbird offers an affiliate program that pays you to promote their service. The program promises the following perks:

  • A $7 commission on all Scentbird subscription sign ups
  • 45-day cookie length to track potential sign ups
  • Text links, product links, and banners to help advertise
  • Incentives and bonuses

Affiliate programs differ from multi-level marketing plans in that you’re not required to actively recruit customers. Instead, by placing a link to Scentbird’s store, there’s the potential to earn some cash.

These programs aren’t new and are used by many startups to help offset the high costs of advertising. While affiliates are supposed to disclose the benefits they receive (including free samples), sometimes it’s not so obvious.

This blurred line means that affiliate programs can make it difficult for consumers to know which blog posts positively reviewing a product are genuine, and which are purely promotional in hopes of earning the writer commissions. With that in mind, let’s look at…

Scentbird Reviews: What Are Customers Saying?

Blog posts reviewing Scentbird’s monthly subscription are generally positive, such as these from Mrs. Muffintop, Subscription Box Ramblings, and Beauty Blogger (dot) Reviews.

However, a look at the comment sections of one review reveals some less-than-happy customers:

Screenshots of Scentbird reviewsImages via ByAdvisor.com

Those two customers aren’t the only ones who have experienced delays with Scentbird’s shipping, either. Here are several comments left on the company’s Facebook page:

Screenshot of Scentbird’s Facebook page

While customers who have received their Scentbird shipment continue to leave positive reviews for their products, scrolling through comments shows that lagging shipment times and slow-to-respond customer service aren’t one-off concerns.

Scentbird’s Red Flags

Considering that Scentbird appears to send out the advertised size samples of genuine perfume, we don’t feel that this subscription service falls under the category of “scam.” Additionally, it’s not uncommon for newer companies to experience some growing pains (Scentbird is only two years old), which could account for their slower-than-average shipments.

However, due to our experience researching products, there are a few red flags worth noting:

First, Scentbird requires your credit card information immediately. This can mean that, unless you’re very careful about what you click on, you could end up with some unexpected charges. And remember, the company doesn’t offer refunds or returns.

Next up, Scentbird is an autoship program. As we mentioned above, these programs can result in unexpected charges (keep an eye on your credit card bill!) and are generally reviewed by HighYa readers as having poor customer service.

Related: Free Trial Offers & Autoship Programs Scams: What They Are & How You Can Avoid Them

Finally, because Scentbird offers bloggers and social media stars a $7 commission for each time one of their readers clicks a link to purchase, searching through reviews means that you’re likely to be subjected to some biased opinions—just something to remember if you’re on the fence.

Looking for Another Way to Sniff Before You Buy?

While Scentbird certainly seems to deliver a unique angle for trying and buying different perfumes and colognes, it’s important to note that they’re not the only game in town. Popular competitors include:

  • Scentbox: From $12.95/mo
  • Olfactif: $18/mo
  • Beautyhabit: Six samples for $11 (I’ve personally shopped for samples here and was very pleased.)
  • Luxury Scent Box: $15/mo
  • FragranceNet.com: Not a subscription service, but you can purchase many different popular scents in sizes as small as .02oz and for as little as $2.99.

Researching these options, you’ll find that many are priced relatively in line with Scentbird, and even offer many of the same perfumes and colognes.

How to figure out which option is best for you? For the most part, it could come down to a combination of price, scent availability, and overall online customer feedback.

Speaking of which, tell us about your Scentbird experience by writing a review below!

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11 Customer Reviews for Scentbird

Average Customer Rating: 2.4
Rating Snapshot:
5 star: 3 4 star: 1 3 star: 0 2 star: 0 1 star:  7
Bottom Line: 36% would recommend it to a friend
Showing 1-11 of 11
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  • 0 out 1 people found this review helpful

    Love it

    • Crisfield, MD,
    • Jun 13, 2017
    • Verified Reviewer

    I love Scentbird. Just check your queues every month. I got one out of three that I didn't like. I hope this helps. I let all my friends about this. I think it's great. So if you want good cologne at a great price, here it is.

    Bottom Line: Yes, I would recommend this to a friend

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  • 0 out 1 people found this review helpful

    Experience has been good so far

    • Miami, FL,
    • Jun 9, 2017
    • Verified Reviewer

    I have been a member for well over a year now, it's kind of a "set it and forget it" kind of thing for me, and every month I get surprised with a new cologne in the mail. The reason is I set up a queue of colognes I want to try. I added over 16 colognes at the very beginning. This gave me over a year of monthly samples without having to do anything else.

    Other than that, the only time I have logged in is when I get an email that a cologne I wanted was out of stock and I needed to choose an alternative. Which brings me to the reason I withheld a star. It happens too often.

    Bottom Line: Yes, I would recommend this to a friend

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  • 2 out 3 people found this review helpful

    I wish I could give them no stars

    I ordered perfume on the 17th of May, with 5-10 day standard shipping. It's now June 1st, and they're telling me I have to wait 5-10 more days. And they said they will refund me not $10, not $5, but $3. I was looking forward to my perfume before my trip, but they can't expedite it and can't give me an extra perfume or anything. Customer service sucks.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 7 people found this review helpful

    Do not subscribe! Beware.

    • Fort Myers, FL,
    • May 28, 2017
    • Verified Reviewer

    Where do I begin? I received it as a gift from my wife and never received an initial email to begin my subscription. After some research, I found that they DO NOT have a phone number to call, and customer service (I use that term loosely) takes days to respond. They only responded once I posted to their Facebook page asking what was going on.

    Finally, I received my first shipment, which was great. They send you the atomizer in a metal twist canister on your first order. Then my second month's scent arrived crushed because they send it in a small cardboard tube. I've currently been emailing them, messaging on Facebook and anything else I can find and have yet to receive an email back. I must say, prior to this I thought that Comcast was horrible in terms of customer service. I promise I will never disparage Comcast's customer service again after this experience. Do yourself a favor and find another company offering this service!

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 3 people found this review helpful

    A little slow on shipping but I love it

    I started subscribing in October of 2016. I took the quiz and picked one scent I really wanted to try, then went crazy adding new scents to my profile. At first, I thought the shipping was slow. Like OMG, this is taking forever. I was excited, and I check the tracking. Boom! It was delivered after almost 12 days. I've never not received a scent and some scents I wouldn't have picked out myself but had lots of compliments, which make a girl feel amazing! If I can spare the $14.95 it's worth the wait.

    Bottom Line: Yes, I would recommend this to a friend

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  • 7 out 7 people found this review helpful

    No way to contact them!

    My wife signed up for the Scentbird reoccurring delivery. My wife has since passed away, and I have been trying to cancel this delivery for five months. There is no way to contact them by phone. I was able to get a corporate phone number, and it is answered by an answering machine. The only way to contact this company is by email, so I sent them emails several times over the past five months with no response. I disputed and blocked the transactions on my credit card. Because I blocked the charges on my credit card, Scentbird changed the name they use to charge in order to successfully charge my credit card.

    WARNING. There is only one reason Scentbird doesn't have a phone number (scam), and there is only one reason Scentbird changed their name for the credit card charges (scam).

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 4 people found this review helpful

    One of the worst services ever

    • Pennsylvania,
    • May 11, 2017
    • Verified Reviewer

    I enrolled in the subscription service when I received a buy one month, get another month free. The website is incredibly confusing. You complete a profile quiz, and they make suggestions, but you have to select each month.

    The first order arrived, and there was no internal documentation to show the name of the fragrance. I emailed them, and they gave the name of the perfume. I don't think this is real perfume; it is eau de toilette. The scent only lasts about three hours.

    The one positive is that the dispenser is fantastic. If I loved the scent (which I don't), it would be very easy to carry in my purse.

    To my surprise, I just got billed for the second month; it was supposed to be free. There is no customer service number, so you have to call.

    I can't wait to cancel.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 6 people found this review helpful

    Just no. No.

    • New York, NY,
    • May 4, 2017
    • Verified Reviewer

    I had a discount code and thought about signing up for some samples. I though I changed my mind and never ended up submitting my order. I found that they saved my credit card information and charged me twice. First under the name of their sister company, Deck of Scarlet, who took nearly three weeks to respond to my inquiries despite several phone calls and emails.

    After someone from Deck of Scarlet indicated that the charge was from Scentbird, I contacted them directly. While waiting for them to clear up the charge, they charged me again under their own name. Unbelievable.

    Bottom Line: No, I would not recommend this to a friend

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  • 9 out 10 people found this review helpful

    Buyer beware

    • Indianapolis, IN,
    • Apr 3, 2017
    • Verified Reviewer

    Before entering into any agreement with this company, please be aware of their terms and conditions, which they arbitrarily change with no notice to subscribers.

    An employee of Scentbird charged $162.00 to my charge card without my consent. I never gave permission for this, and my bank is currently investigating the charge.

    Scentbirds service is very slow, and their accessible terms and conditions are "iffy" at best. I have no idea how they got my new email address as I have NOT accessed their website since I changed my email address.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 4 people found this review helpful

    Super useful for guys that don't know how to buy cologne

    I tried this out at the recommendation of a friend and was very apprehensive. I was pleasantly surprised. They have put an enormous amount of effort into making this work for women, and in the process, made a pretty impressive setup for men.

    If you're still wearing the last cologne that an ex-girlfriend approved for you (and there are LOT of guys nodding as I write this), you can now try it before you buy it.

    At $15, it is definitely worth the try.

    Bottom Line: Yes, I would recommend this to a friend

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  • 11 out 12 people found this review helpful

    Avoid at all cost

    • California,
    • Mar 8, 2017
    • Verified Reviewer

    I ordered this and they charged my card but took three months to give me my first cologne, which was the wrong one by the way. Then, when I canceled the service, they still charged me for the next month, then proceed to charge me twice the month after that. Stay away, they're crooks.

    Bottom Line: No, I would not recommend this to a friend

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