BetterHelp Reviews - See What Customers Are Saying

Once you enter the app, you have to wait to be paired with a therapist, and then you can make an appointment for a video call, depending on the therapist’s availability. Sometimes the call may be several days later, but you can send messages to the therapist anytime. The therapist may not reply immediately but will reply every day. Apart from the good therapist I met, what I like about this app is there are many types of group therapy sessions to choose from, which are very useful. Also, the diary function is helpful for me.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have avoided therapy for years. BetterHelp made it so easy I had to try. I am so glad I did. I am blown away by how good of a match my therapist is. I wish I would have started long ago.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Aquana is AMAZING. She is such an insightful counselor. Very knowledgeable, kind, and helpful. I am so grateful to have her as my therapist. She helped me cope with my grief and the deepest situation of depression event. Because of her, I am no longer in the depression, she helped me develop better ways to cope with my PTSD and move forward in so many healthy ways. She is truly a blessing!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is great. It's convenient because you can do it from anywhere. My therapist was very knowledgeable about mental health and trauma and helped me tremendously.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Awesome to have access to therapy from home, at flexible times and at affordable prices. The top feature of BetterHelp is that you can switch therapists if you're not happy. Switching therapists in real life is costly and super long, on BetterHelp it's done in a couple of minutes. Like this, you easily end up with a therapist that is a real fit, which is priceless. Expect some expectation alignment between how your therapist uses the chat and meetings, and how you saw it. Also often, you don't get to do all the sessions you paid for within the time frame, in which case a simple email to their very supportive customer service will give you an extension of the time span. Overall super happy!

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

First of all, thank you to BetterHelp for donating therapy services to our non-profit, Insight Garden Program. We serve those impacted by the carceral system in California, by providing in-person environmental justice/gardening programs, correspondence curriculum, and rigorous re-entry peer support programs. Few of us could afford therapy, but nearly all of us have taken advantage of this generous gift, and we all agree we LOVE our assigned therapists and counselors!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has improved my life immensely. I also knew that I would benefit from therapy, but I was never able to afford it. I also hated having to "shop" for a therapist in person as I felt too guilty if I didn't connect with them and didn't want to continue the sessions. BetterHelp completely takes care of both considerations and made therapy accessible to me in a way it never was before. They are inexpensive, and you are able to begin with therapists on your own schedule, via writing messages back and forth if you prefer not to have the pressure of in-person sessions. Once you are ready to graduate to in-person therapy they offer that too, via Zoom sessions or phone calls. The many different ways you are able to talk to your therapist are crucial for making the whole experience easy, and accessible. And if you don't like your therapist you can simply choose another one from their large stable of capable practitioners. I can't recommend this service highly enough.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

This app is phenomenal. I'm from a rural part of Arkansas, so having access to the best therapists that are licensed in my state is difficult. I have intense amounts of trauma and need to work with a trauma specialist. BetterHelp's teletherapy allows me to patiently find the therapist that is best suited to my needs, not simply the one that is within a 20-mile radius.

At first, they gave me options for more religious and pro-military therapists as I marked that I was a Christian with PTSD. However, that doesn't work for my healing as I was abused by a religious zealot and a military man. So, I was able to email them to let them know those were triggers and their customer service TOOK THE TIME TO PAINSTAKINGLY REVIEW PROFILES to find therapists that would truly help. They gave me 3 more options rather than just throwing me 1 and saying "Here's an alternative."

Will always be using them!

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

I was in a very dark postpartum place before BetterHelp. To say they are life-changing is not wrong. It is so convenient having round-the-clock access to help those who listen and understand. Knowing you have support and someone in your circle you can talk to about anything anytime is an amazing feeling.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has truly changed my life. I highly recommend this program and app to be downloaded on anyone’s phone and to be of use. One of the best investments that I ever could’ve made with BetterHelp was improving my mental health. Whatever trial and tribulation is faced in your life. BetterHelp is there with professionals that you are able to have of your own choosing and on your own terms and schedule.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

The app is easy to understand, they give you financial aid and their therapists are very good. I'm glad I gave this app a try, I always recommend it.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp worked with me to afford therapy and it was the best decision I’ve made in a long time. The therapist that was matched with me is amazing and probably the best therapist I’ve ever seen. I would highly recommend BetterHelp!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Very easy and friendly! It has helped me to release all of my suppressed feelings and I have a very good connection with my therapy I’m really trying my best!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has helped me with my mental health and has allowed to me feel normal, like I am not a monster. I appreciate so much what they have done for me, and they are affordable!

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I wasn’t sure about the validity of therapists or the way the system would work. However, the match and the learning curve for using the system have been very positive. I see the cost as reasonable.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Not only does having your counselor at your fingertips make very busy and very introverted people like me put my mental health first, but also they have great seminars and group therapy options on so many many categories that you can sign up for! If you miss them they are recorded! So that's pretty awesome. Also, shout out Ash and Alaina from morbid podcast, they suggested BetterHelp and I'm really thankful for it.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My therapist's name is Michele, and she’s wonderful. She really listens and makes sure not to overstep any sensitive topics. Anytime I’m having a specific problem she knows exactly what to say to make me feel better about the situation. If there are any worksheets that will help, she sends them over to me on the app, she gives me great advice about how to deal with certain situations/people. She’s been great, she’s an amazing listener, she reaches out to me if she hasn’t heard from me, reminds me she’s always there if I need to talk to her outside of our scheduled sessions, she’s just overall a wonderful person and I recommend BetterHelp to anyone that asks.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

These days it’s so difficult to find a good therapist. Especially when you’re dealing with a lot of trauma, as I am. BetterHelp showing up in my social media feed made it easy for me to make a change and find a new therapist at a time I when was already seeing a therapist, but she wasn’t really helping me make progress. I even changed therapists a couple of times on BetterHelp to find someone whose schedule and background matched up with mine. I feel that it’s a very modern platform that I’ve recommended for many others. It’s some of the best therapy I’ve gotten and I’ve been in therapy for 12 years.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is great for providing access to quality therapists to deal with your problems; however, it is very poor at managing therapy sessions.

You will sign up for a monthly subscription. Note, that even though it says you pay a fee per session, in reality, you are charged monthly, regardless of if you have the sessions or not. If you or your therapist need to reschedule or cancel a session, you will still be charged on a rigid monthly schedule. The only way to change this is to reach out to their support, who sometimes reply after a delay of several days, or sometimes not at all.

So far I have been charged for 16 sessions, even though I have had less than 10.

That being said, the sign-up process is smooth, they put you in touch with a therapist quickly, and my therapist has been extremely helpful and knowledgeable.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I recommend this program to a lot of people. My therapist has been very thorough in pinpointing my issues and teaching me how to help myself.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have grown so much in such a short amount of time with my therapist through BetterHelp. Being able to do that from my phone still blows my mind. There is no other app that compares to working with a therapist, who is licensed and understands. I’ve had many unfortunate events occur recently but with BetterHelp I could see the light at the end of the tunnel, and have peace while working through these obstacles. Amazing is an understatement.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I am very impressed with BetterHelp. I am grateful it is available online. It doesn't save me much money, but the therapy sessions and the group therapy sessions are top-notch. I love not having to drive somewhere or sit and wait for an appointment. I love that I can be comfortable in my own home and wear jammies if I choose. I have found my therapist is far better than the others I have gone to outside my home. Also, no masks need to be worn! I highly recommend BetterHelp.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I usually struggle with talking to strangers about my emotions and problems as I never accepted that my thoughts and feelings are valid. This service has opened my eyes to therapy and it's really helped my mental health.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I spent years on counseling waiting lists, not doing what was needed for myself because I thought therapy was too expensive. BetterHelp has shown me that it is worth investing in myself.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have had 2 therapists through BetterHelp. Both I enjoyed, and when I knew it was time to switch from my first one, there was no hassle at all. Cost-effective and practical in that you can choose the method you meet with your therapist. You can fill out a quiz and the site will match you with therapists that meet your criteria, then you can choose the one you feel would meet your needs the most. Without the cost-effective nature of BetterHelp, I wouldn't be able to be getting the support I need in my mental health.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I have only been using BetterHelp for under a month now but it has been one of the best choices I have added this year! The different ways to communicate, the journal entry option with prompts, and access to message your therapist urgently and non-urgently and still get a response without extra fees.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I honestly think this app is one of the best creations of all time. So many features are great. They are so customer-focused. I have been going through extreme financial difficulties recently and they listen and have options to help even when you really can’t afford it. The way you can change your therapist has helped me too. I’ve now found someone I click with and the quality of my life has definitely improved since I found my flow with my chosen therapist. The whole thing is brilliant and I couldn’t recommend it more! Thank you so much BetterHelp.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend