Carvana Reviews - How It Works, Warranty, Financing, Returns

It was just as easy as the commercial says it is. I bought my Hyundai Tucson while sitting on my couch all relaxed. It was so easy I had to call to ask questions to make sure of what I was doing was actually buying me a car.

When the truck pulled up in front of my house I cried. I haven’t owned my own car in about 4 years and it just didn’t seem real, so I was very emotional about it. I had said I wanted a vehicle I can afford with no down payment preferably blue and something told me that day to look at Carvana so I did. The experience was awesome and I have told everyone I know about it. Thank you!

Bottom Line: Yes, I would recommend this to a friend

Easily the WORST experience of my life. Pictures and info on the website looked great. I get the vehicle on 12/3 and works fine on day one. Day two, the convertible is stuck in the down position. In south Florida of all places. Of course, it begins to rain. Took my car to Fiat Dealer on 12/5. Call on 12/6, they say they can’t even look at it until 12/9. Here I am almost a week later with no vehicle. I put in to have it swapped on 12/12. The delivery guy calls to tell me on 12/12 (the DAY of delivery, past the delivery time) he does not feel good dropping off a car in this position. It’s missing an armrest, the service engine light is on, and there’s no power cord. Exactly how does this company have almost 5 stars.

The delivery guy rejects the vehicle. I call Carvana furious. One person can’t tell what’s going on and why or where, nothing. A second defective vehicle that supposedly went under a 150-point inspection. 150 points but you completely miss a convertible top that has obviously been "GLUED" numerous times and ready to break any minute. Which in fact it did. I’ve been on hold for a solid 15 minutes and have yet to get a response on exactly what is happening. They have taken zero responsibility for me having to endure this. No way to work or even to get groceries. Again, it’s raining and there’s no way to protect the car. It’s getting ruined.

I have nothing nothing nothing nice to say about this company. Buyer beware. It may seem like a smooth and easy process but it’s nothing of the sort. Saying this is the first time this has happened is no consolation. I’m missing out on job opportunities and doctor's appointments for what reason. They did NOT offer to get me a rental vehicle in the mean time. Just sit home and wait for them to do nothing. This entire experience has been traumatizing. Will update with final outcome although I’m sure it won’t be good or to my satisfaction.

Bottom Line: No, I would not recommend this to a friend

It has been a nightmare from the very beginning with you. I had to get 2 loans because it was not clear that I had to pay more than you advertised. This dropped my credit score 10 points. So thanks for that first. Next I had to insure the vehicle so your company could ship the car. This caused me to default on my insurance because I did not have any time to have a safety inspection performed within the 1-week period required by the state. Finally, the car was delivered with dog hair all inside of it. As well as a brake light is inoperative, and the repaint of the bumper is horrible. Rear wiper should have been replaced. Customer service granted me $100 for interior detail but never submitted it.

Your company is garbage as far as I am concerned. Much easier going to the dealer and at least they will fix issues and not give me a runaround! You do nothing but provide customer service and you failed at that miserably. I worked for Audi for 4 years so I know how this process should go. If I worked like your company does I would have lost my job. I will do everything to tell everyone I know how terrible your company is. Really! Dog hair all over the interior. You should be ashamed of yourselves!

Regards,

A very displeased customer.

Bottom Line: No, I would not recommend this to a friend

Horrible experience! I would never buy another car from them, or allow my family, my kids, or friends to purchase a car. The easy part was it's easy to get a car with them, hmm, wonder why? Got the car on October 21st, 2019, car arrived with a broken tail light that was never mentioned. I have made at least 25 calls to get this fix and FINALLY they approved it today, December 17th, 2019. BUT THAT'S NOT ALL! The driver seat back support button doesn't work now and all the lights flash in the car when trying to work it, ELECTRICAL ISSUE! BUT WAIT...THERE'S MORE. Two days ago the engine light came on, took it to Auto Zone and they guy was floored when he found it only had 38000 miles on it and told me there's an issue with the fuel line. OMG! WAIT..I have more...the car's main gauges are saying tire low but it's mentioning the wrong tire, and finally...the trunk makes a loud noise when opening from time to time...

So I called and spoke with a supervisor tonight, he was very professional when he told me I was screwed! I have owned 12 cars in my lifetime of 45 years old and I have NEVER had soooo many problems, I should have never purchased a car online. To add to the insult, someone there sent me directions to exchange the car last week, but they forgot to tell me it would cost about $9000 down, when the car I have now was more and I only put $300 down. I don't even want to pay any more payments for this car but I know they will repo it...Living in Chicago, with 5 kids, in the middle of December, you need a reliable car. What if my car stops while in this cold freeze is all I can think about now. I feel like a true idiot and everything I've said today is nothing but the truth, look at my Google review, no need to lie or exaggerate...

Carvana, you failed me and my family and I hope the car doesn't die on me with my kids in it, because I WOULD LOSE IT! They said they do a 150-point inspection, yeah RIGHT! LOL...a darn joke...WARNING, stay away and just go get a car from the dealer, you won't look like a darn fool like me and won't have to risk your kids' life!

Bottom Line: No, I would not recommend this to a friend

This has been the worst experience when buying a car. I was fed NOTHING BUT LIES.

BEFORE I purchased my vehicle, I had to speak to a person and go over all the contracts. I told them at this time, that I am EXEMPT from DMV registration fees and I wanted to transfer my Disabled Veteran Plates to this car and I was told that is not a problem. About 1 week before my tags that came with vehicle expired, I called back and they said they were not able to process my transfer and that I paid $428 for tags. If you would have told me EARLIER, I COULD HAVE DONE IT!

So I called them again and spoke to a supervisor, who sent me a link to upload new registration that shows exempt status to proceed with a refund. Then 15 minutes later, Larry (line worker) emailed me and said I’m not getting a refund because the regular registration was already processed. IT SHOULD NEVER HAVE BEEN PROCESSED!

There are multiple notes in their system under my account that state that CARVANA WILL transfer my Disabled Plates, even though they didn’t, and multiple notes showing I am exempt from DMV fees and registration yet Carvana charged me anyways, then multiple notes saying I will receive refund once documentation is submitted, it then backtracked and said non-refundable because the registration was already processed, when it shouldn’t have been!

I will be pursuing legal action if this is not fixed today when the supervisor calls me back...well, we've been on this ride before. They usually never call or just lie to get me off the phone!

I WILL NEVER RECOMMEND NOR USE THIS UNETHICAL BUSINESS AGAIN!

Bottom Line: No, I would not recommend this to a friend

I purchased a vehicle 5 months ago and have had several issues! I am still having problems, they have not sent the title to the lender - 5 months after purchase! Do not buy from here, you will regret it They do not care about the customers!

Bottom Line: No, I would not recommend this to a friend

I had a few minutes to see the ABUNDANCE of positive reviews on the site, and honestly am finding all these 5-star ratings "too good" to be true. It's almost apparent they are fake, and paid for.

My car arrives after 14 days of "shipping" (in October), with two flat tires. Just dropped off, no delivery whatsoever. Since it took such a long time to ship, my 7-day test drive had expired. After informing the staff several times about this issue, no one corrected the 7-day timeframe to my knowledge, nor offered to correct the two flat tires I sent pictures of.

Then, withheld my temporary plates for 14 days (which would not allow any test drive of the car whatsoever) because they "lost my paperwork". After re-submitting the paperwork at least 3 times, they finally released my temporary plates so I could test drive, only to then refuse any repairs to the car.

I was able to drive the car for two weeks, until those temporary plates ran out - only to be told I would need to just wait on the actual plates to arrive. WELL, it has been four months! Four months of constant phone calls, chats, and constant requests to expedite this.

Carvana graciously offered to reserve me a rental car at a location over 4 hours away! (After requesting them to relocate the reservation, I was denied.) After arriving to the rental car location, they didn't have my reservation information from Carvana properly, and would not supply a car. So I drove home - another 4 hours with no car.

They then offered $250 - as I have been out a car I paid for over 4 months.

Bottom Line: No, I would not recommend this to a friend

Do not buy a car from Carvana. There is nothing wrong with the car but it has been almost 2 months and they have failed to register it. They continue to kick the can down the road and refuse to give me any direct answers. I have talked to the DOL and all they need is for someone from Carvana to call to complete the payment but Carvana won't do it. My temp plates have expired and I am paying for a vehicle I cannot drive. It's been 2 weeks since my plates expired and they are telling me it could be another week or so but no real answers.

Bottom Line: No, I would not recommend this to a friend

KBB value I just checked last week and this shows about $2000 less than what the details show on the KBB website itself. Very low offer compared to what the vehicle value states. This is called fraud.

Bottom Line: No, I would not recommend this to a friend

Bad customer service. I received a call this am, saying the car arrived at their location with a cracked windshield from "weather issues." Huh? I had specifically rearranged my work schedule and changed over insurance from old to new to pick up today, was told they could only use safelight for windshield and they are closed today. I suggested they find another company to do the replacement today, was advised they could not. This should have been done. It's costing me money to wait for this to be fixed.

Here is a suggestion for Carvana...inspect the vehicle a day prior so this doesn't happen.

Bottom Line: No, I would not recommend this to a friend

Absolute disaster. Don't trust the reviews on the Carvana site. There is no method to leave a negative review on there. Found the car we wanted and went through the credit check, financing details, insurance, etc. Everything started out great...then...delivery delayed (flat tire). Then...delivery delayed (couldn't fix flat tire). Then...delivery delayed (need to order tires). Then delivery delayed (who knows). Then..delivery delayed (would not have known but luckily I called to confirm delivery for next day). Nope...delivery delayed again. Cancelled purchase. Cost me a month's worth of car insurance and having to borrow a car for a month waiting. Avoid the headaches. Not worth it, especially with the $400 delivery fee.

Bottom Line: No, I would not recommend this to a friend