Read 549 Flaviar Customer Reviews and Complaints (Page 47)

Posted on Jan 7, 2019

Disappointed

By Barb H., Houston, TX, Verified Reviewer

After much research, I excitedly purchased a membership for my husband and from all the reviews, the offer, and the price I thought this would be awesome! I received all the "welcome to the family" information along with the info card with its secret code and password, just to have my husband attempt to claim his membership/gift and not be able to. After inquiry, I was just now today told this is not offered in Texas. Poor quality control, poor attention to detail that this was not caught in process and/or PRIOR TO Christmas, and that money was taken knowing they could not provide the product. Leaves a sour taste.

Bottom Line: No, I would not recommend this to a friend

Company Response from Flaviar Ltd.

Feb 18, 2019

Hey Barb,

Thank you for sharing your concerns. Constructive feedback is always appreciated and helps us improve further.

We are terribly sorry that the gift didn’t work out for you but we do display states in which our Club isn't available prior to purchasing. Sorry to hear you missed them.

At the time you wrote this review you were still in contact with our customer support. Your issue has since been resolved in a timely manner and to your full satisfaction.

If you need help with anything else we’re easy to reach if you write to us at hello@flaviar.com.

Helpful Review? 3 People Have Voted

Posted on Jan 14, 2019

Find another club

By Chad M., Germantown, WI, Verified Reviewer

Be advised that they hide the fact that you only get a box every three months. Beyond that, I received notification that my first box had shipped, then that it had not. All other correspondence is being ignored. I am currently trying to cancel, but receive a message that says I will not be refunded for the box that has not shipped. Terrible business practices. Avoid this company.

Bottom Line: No, I would not recommend this to a friend

Company Response from Flaviar Ltd.

Feb 11, 2019

Dear Chad,

Thank you for sharing your experience. Apologies for not serving you better.

I've investigated in your case, and it seems we have resolved your request to your full satisfaction by now and reimbursed you for the subpar service.

Let me provide additional insight into the problems you've faced with our service.

We’re well equipped to handle concerns tied to the spirits industry, without our members ever noticing a disruption in the quality of service. This is what members expect of us by now, and it’s the standard we aim for. Recently, though, we’ve experienced several concurrent issues, which has made resolving them in a timely manner much more difficult. This led to some shipping delays, longer transit times or tracking issues. We're terribly sorry you were among the affected!

I hope you agree that what sets a company apart from other companies is not necessarily the number of issues, but how the company handles it.

We will get in touch as soon as the dust settles and see if there is anything else we can do to make it up to you! Be on a lookout for an email from hello@flaviar.com :)

Helpful Review? 4 People Have Voted

Posted on Feb 2, 2019

Sign up and first order

By Corey E., Wisconsin, Verified Reviewer

Ok, so I just placed an order for a bottle of Aviation Gin. The order arrived promptly and undamaged, so 5 out of 5 stars for that. Now my initial signup I am a bit more disappointed in. I have been waiting three weeks now and still haven't seen my first box, and getting them to respond back to emails is like pulling teeth. For this, they get a 1-star review and I will not be recommending them to others.

Bottom Line: No, I would not recommend this to a friend

Company Response from Flaviar Ltd.

Feb 8, 2019

Hey Corey,

Thank you for sharing your concerns. Constructive feedback is always appreciated and helps us improve further. This certainly isn’t the experience we want you to have and apologize for the inconvenience caused.

Allow us to provide some insight. Shipping alcohol is an extremely complex process. By now, we are well versed at handling unexpected delivery issues and fluctuations in state laws so there is no disruption in the quality of our service. Recently, though, we’ve experienced several such issues at the same time, which has made resolving them efficiently a lot trickier. This, in turn, caused shipping delays, longer transit times, and issues with order tracking. The rise in outreach that followed slowed down our response time.

While significant progress has already been made, it will take a little longer until we can catch up to the high standard of service you deserve and we aim to provide. Rest assured that we are working around the clock to get this solved as soon as possible. We ask and thank you for your trust and patience during this tumultuous period!

If your order isn’t with you by now, know that we are doing our best to have it delivered as soon as possible. We hope you’ll give us another chance once the dust settles.

Helpful Review? 1 Person Has Voted

Posted on Feb 4, 2019

Terrible company. Terrible service.

By Joseph C., Georgia, Verified Reviewer

I received a yearly subscription on December 22nd as a Christmas gift. A welcome box was supposed to come with my order. It has been nearly 40 days, about a dozen emails to customer service (even messaged them on Facebook a few times) and nothing. No shipping info. Nothing. This is apparently a massive problem with Flaviar. Just scroll through the comments on their Facebook account. It's a giant complaint forum with many, many other people like me who purchased orders, then never received a shipment. They will gladly take your money for a subscription, then once they have it, will not send you what you paid for.

It's like their business model is to spend all of their resources on advertising to get you to pay a non-refundable enrollment fee, then spend no time or energy on actually trying to follow through on what they promised. I would never recommend this to anyone. Not only is the company model bad, but the customer service may be even worse.

I wish I could give a more thorough review on the products or services they actually provide, but when a company takes your money and never provides any products or services, that's difficult to do.

Bottom Line: No, I would not recommend this to a friend

Company Response from Flaviar Ltd.

Feb 8, 2019

Hey Joseph,

Thank you for sharing your concerns. Constructive feedback is always appreciated and helps us improve further. This certainly isn’t the experience we want you to have and apologize for the inconvenience caused.

Allow us to provide some insight. Shipping alcohol is an extremely complex process. By now, we are well versed at handling unexpected delivery issues and fluctuations in state laws so there is no disruption in the quality of our service. Recently, though, we’ve experienced several such issues at the same time, which has made resolving them efficiently a lot trickier. This, in turn, caused shipping delays, longer transit times, and issues with order tracking. The rise in outreach that followed slowed down our response time.

While significant progress has already been made, it will take a little longer until we can catch up to the high standard of service you deserve and we aim to provide. Rest assured that we are working around the clock to get this solved as soon as possible. We ask and thank you for your trust and patience during this tumultuous period!

If your order isn’t with you by now, know that we are doing our best to have it delivered as soon as possible. We hope you’ll give us another chance once the dust settles.

Helpful Review? 6 People Have Voted

Posted on Feb 5, 2019

Do not purchase

By Cheryl W., Rockwell, NC, Verified Reviewer

I bought this for my husband for what I thought would be a great gift. WRONG! He only received the first tasting box and never has received another! When he emails the company, he only gets the runaround! Never any answers! They keep telling him they are working on fixing the problem on their end. I would never recommend this club.

Bottom Line: No, I would not recommend this to a friend

Company Response from Flaviar Ltd.

Feb 11, 2019

Dear Cheryl,

Thank you for sharing. We apologize for your experience. The feedback you have provided is one of the only ways we can improve.

We experienced service issues in the past month which delayed our response time. This will be taken care of in the following days and the service will be back to the high standard we aim for and you deserve.

I'm afraid I'm not able to find your husband's account or your gift purchase with the information available here.

From described, there seems to be some confusion regarding our service. The perks and benefits available to club members are thoroughly described in our FAQ if there is still any confusion by now.

Please write to us at hello@flaviar.com if there is still any confusion or you need our assistance, we promise to get back to you as soon as possible!

Helpful Review? 2 People Have Voted

Posted on Feb 6, 2019

The worst.

By Anne G., Michigan, Verified Reviewer

Sounded like fun - gifted a six-month membership to my husband. $20/month for monthly samples - cool! Nope. You get a sample every three months, meaning that I spent $120.00 for six shots of whiskey total. My husband logged on with the gift certificate code and became confused about what this even is.

I contacted them and asked for a refund. Nope. But they "graciously" set my account to not auto-renew on my credit card. Which I didn’t want to do anyway!

I asked for a refund minus the cost of the samples already sent and they said no. Rip off.

Bottom Line: No, I would not recommend this to a friend

Company Response from Flaviar Ltd.

Feb 11, 2019

Dear Anne,

Thank you for sharing your experience. We are sorry for your disappointment and any confusion regarding the club and its benefits.

The club that the tasting boxes, which you seem to value above all else. For example, the free shipping credits alone can be worth hundreds of dollars each quarter, so it depends on what you want to use the membership for. We want to keep the membership fee as low as possible and include something tangible in it, and then you can tailor the rest of the experience yourself.

Our refund policy is loose because we understand the club is complex and want to give members enough time to decide the club isn't up their alley. Upon review, I've noticed your request was submitted months after joining, this must be the reason why a refund was declined at the time.

I'm sure we can reach an agreement, though, as we hate to see disappointed members. Please check your inbox, one of our concierges will reach out to you with a proposed solution.

Thank you for understanding.

Helpful Review? 2 People Have Voted

Posted on Feb 6, 2019

Flaviar is currently shipping things months late

By William M., Ohio, Verified Reviewer

I have been toying with the idea of ordering from Flaviar for a while now. About three weeks ago I went ahead and pulled the trigger. I received a tracking number that took me to a website that did not recognize that tracking number. Three weeks later still no whiskey, and I have emailed Flaviar several times. I looked on Facebook and it looks like many people are going through the same thing, but some of the orders go back for months.

Bottom Line: No, I would not recommend this to a friend

Company Response from Flaviar Ltd.

Feb 8, 2019

Dear William,

This certainly isn’t the experience we want you to have and apologize for the inconvenience caused.

Allow us to provide some insight. Shipping alcohol is an extremely complex process. By now, we are well versed at handling unexpected delivery issues and fluctuations in state laws so there is no disruption in the quality of our service. Recently, though, we’ve experienced several such issues at the same time, which has made resolving them efficiently a lot trickier. This, in turn, caused shipping delays, longer transit times, and issues with order tracking. The rise in outreach that followed slowed down our response time.

While significant progress has already been made, it will take a little longer until we can catch up to the high standard of service you deserve and we aim to provide. Rest assured that we are working around the clock to get this solved as soon as possible. We ask and thank you for your trust and patience during this tumultuous period!

If your order isn’t with you by now, know that we are doing our best to have it delivered as soon as possible. We hope you’ll give us another chance once the dust settles.

Helpful Review? 2 People Have Voted

Posted on Feb 11, 2019

Terrible customer service

By Alejandro A., Tallahassee, FL, Verified Reviewer

On December 11th I placed an order with Flaviar including an Aberlour 12 years old, and a Ginaissance tasting kit. The email said I would get both items between 3-7 working days to get to my apartment. Eight days after not having received anything I emailed Flaviar to inquire about my packages, and they replied 4 days after saying "The label was created but it seems not to have moved from our vendor's warehouse. I'll investigate and get back to you as soon as I know. I'll do my best to get these shipped out immediately!"

After 15 days of waiting, my bottle finally arrived, only to find out that I was missing my Ginaissance from the order. I again email Flaviar to try and figure out why I had not gotten my Ginaissance and they replied "The Ginaissance was supposed to ship from another vendor but seems it didn't ship at all. And that probably the vendor has issues shipping to my state." "Uros," my concierge, said that if I was willing to wait because of the lack of ETA, and I replied just please send the package. Once "Uros," my concierge, read the email he apologized for the second time about waiting and said "The Ginaissance shipped today. Tracking will be provided within a few days."

Since I got that email I have not received the package, or the tracking number...It has been 18 days since I got that last email. What kind of inconsiderate lack of customer service is this? If I am going to give my money to a company I expect to have some sort of professional and attentive customer service. I would definitely not recommend this to anyone trying to have a good experience and good customer service. Definitely the worst I have ever been treated in any e-commerce subscription. This company has made me feel like I have been forgotten.

Bottom Line: No, I would not recommend this to a friend

Company Response from Flaviar Ltd.

Feb 12, 2019

Hi Alejandro!

We sincerely apologize for the level of service you received. The feedback you have provided is one of the only ways we can improve.

We’re well equipped to handle occurring issues tied to the industry we are in, without our members ever noticing a disruption in the quality of service. Recently, though, we’ve experienced several issues at the same time, which has made resolving them in a timely manner much more difficult. This led to some shipping delays, longer transit times or tracking issues. We're terribly sorry you were among the affected!

We have sent a message to your inbox addressing your concerns and offering redress.

Helpful Review? 3 People Have Voted

Posted on Feb 13, 2019

One star because zero wasn't a choice.

By Troy H., Iowa, Verified Reviewer

I signed up for Flaviar a month ago and can't review the actual product because I haven't actually received it yet.

My account still has yet to display a tracking number for my first membership box shipment. I ordered an actual full bottle of liquor with my welcome discount and received that in a modestly timely 10 days. Still waiting on that $60 membership shipment though.

Their customer service averages a 4-5 day response time on emails. When I asked them to cancel my membership, instead of simply honoring my request and returning my money, they insisted on waiting until I received my first member box and then "discussing how they can make it up to me."

I just want to make that crystal clear: I asked to cancel and have my money refunded, and they declined to immediately do so.

Let's face it, you're paying $60 for 150 ml of whiskey. When you honestly think about it, that is a rotten deal.

The only thing worse than the value of their product is their customer service. The best thing I can say about Flaviar is it doesn't currently seem that they have given me cancer.

Bottom Line: No, I would not recommend this to a friend

Company Response from Flaviar Ltd.

Feb 18, 2019

Dear Troy,

Thank you for sharing. We apologize for your experience. The feedback you have provided is one of the only ways we can improve.

We’re well equipped to handle concerns tied to the spirits industry, without our members ever noticing a disruption in the quality of service. This is what members expect of us by now, and it’s the standard we aim for. Recently, though, we’ve experienced several concurrent issues, which has made resolving them in a timely manner much more difficult. This led to some shipping delays, longer transit times or tracking issues. We're terribly sorry you were among the affected!

Moreover, we experienced service issues in the past month which delayed our response time. This will be taken care of in the following days and the service will be back to the high standard we aim for and you deserve.

I'm afraid I'm not able to find your account with the information available here so please write to us at hello@flaviar.com and we'll make sure this gets resolved to your full satisfaction.

Helpful Review? 6 People Have Voted

Posted on Feb 19, 2019

Horrible customer service

By Bob B., Austin, TX, Verified Reviewer

I ordered two bottles of Bourbon to be shipped to a friend in another state.

They were lost in transit and after a couple of responses from Flavair's customer service, they just stopped responding.

All I wanted to know was where my shipment was or if they were going to give me a refund (since they were NEVER delivered).

I have finally found out from FedEx that the two bottles had been returned to Falvair's facility over a month and a half ago. Still emailing them for a refund and still not getting any responses back.

Pitiful. I will never use them again!

Bottom Line: No, I would not recommend this to a friend

Company Response from Flaviar Ltd.

Feb 20, 2019

Hi Bob!

We sincerely apologize for the level of service you received. The feedback you have provided is one of the only ways we can improve.

We’re well equipped to handle occurring issues tied to the industry we are in, without our members ever noticing a disruption in the quality of service. Recently, though, we’ve experienced several issues at the same time, which has made resolving them in a timely manner much more difficult. We're terribly sorry you were among the affected!

We have sent a message to your inbox addressing your concerns and offering redress.

Helpful Review? 4 People Have Voted

Posted on Feb 21, 2019

Feeling duped

By Matt M., Iowa, Verified Reviewer

My wife gave me this membership and I like the theme of building a bar. There was a lot of interesting information and bells and whistles when I set up my profile, and the variety seems to be pretty good. The problem is that I haven't actually received the welcome box yet a month and a half after signing up. I continue to get routine marketing emails but there is no reason to order more when they can't seem to deliver a standard introductory sample. I am very disappointed in the service and feel like we are being told anything to buy time. I hope it works; almost nowhere to go but up.

Bottom Line: No, I would not recommend this to a friend

Company Response from Flaviar Ltd.

Feb 26, 2019

Dear Matt,

Thank you for sharing. We apologize for your experience. The feedback you have provided is one of the only ways we can improve.

We experienced service issues in the past month which delayed our shipping and response times. This has already been taken care of and our service is back at the usual high standard we aim for and you deserve.

I'm afraid I'm not able to find your account with the information available here, though, so please write to us at hello@flaviar.com again if there is still any confusion or you need our assistance, we promise to get back to you as soon as possible!

Helpful Review? 4 People Have Voted