Focallure Reviews

I love receiving my BabeBox every month. I am able to try new products at a fraction of the cost. I am always looking for a good deal and I found it with this subscription. I really liked the Lord & Berry Maximatte Lipstick Crayon that is something that I would have never bought on my own. I use it every day now.

Bottom Line: Yes, I would recommend this to a friend

I'm on the fence about this product. It's overpriced for what you get. I'm going to give it one more month and see if it gets any better. I got the free box and I've paid for one month, about to be the second month. I will try one last month and if not impressed I'm canceling.

Bottom Line: No, I would not recommend this to a friend

First time trying any monthly subscription box. I was very pleased. Great products for a great value. Definitely would recommend. I love trying new things and this box lets me do just that. Definitely worth the price as the products are worth at least double what you pay for the subscription.

Bottom Line: Yes, I would recommend this to a friend

I am so in love with the products on this site, great price, and awesome quality! I highly recommend them to everyone! I am on my second box and my second single order from them...Can't wait to get them!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

This company with their Babe Box is a complete SCAM. They are shady in their practices and false advertising.

I got the ad on Insta to try the box by paying the shipping only with the first box free. I went to the website where another pop-up displayed this FREE first box ad. No exclusions listed, no explanations, just pay for shipping and get your box free, cancel anytime. Well, that’s a LIE.

After I got my first box, I was underwhelmed. It came with three items of which I’d only use one of them. The packaging was destroyed, and the insert indicated it was missing items. Now if it’s just a first box trial, okay, that’s fine, but they claimed this was to be a full box. Still, for $5.99 shipping, I couldn’t be mad. WELL, THEY MADE ME MAD.

So I emailed asking to cancel as the first box didn’t wow me, and for the price, Ipsy does better. They then told me that I should wait to cancel after my second box because they were going to charge me for the first box anyway...

Excuse me?

I said no. That is fraud and I do not authorize that. Then they tried to show me in check out where it says "what is this?" Next to the shipping charge is hyperlinked to a little text box that pops up saying "you may get charged full price if you cancel."

IN A WHAT IS THIS LINK. How incredibly shady! It was not plain for everyone to see. It was not asterisked next to the word FREE, it was incredibly hard to find because if you go to "what if I want to cancel." they just say cancel anytime! Just email us.

This is a garbage company. They are not honest to their customers and they’re out to steal your money. DON'T BUY FROM THEM. In every subscription box group I’m in, I will constantly advocate AGAINST this subscription box.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

The initial box I received was surprisingly a good box! Normally free boxes have products no one wants, but I find myself actually using the products I received. I have no complaints about this box or the company.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

If you have no clue where to start with makeup or just love good quality products, then this is the monthly makeup subscription for you. Everything is cruelty-free, BONUS! The packaging is cute and well structured so nothing comes broken.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was pleasantly surprised on what came in my beauty box. It also came with bonus items. I had a question and was able to easily contact customer service. The agent did some research and called me back in a timely manner.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

They don't deliver their products on time, neither do they reply to queries.

When asked for the product's status they ask customers only to follow up with courier agents.

Worst experience.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

Thank you BabeBox for the amazing customer service in offering me a lite box with reduced monthly subscription fee. I love BabeBox but it was a bit too pricey for me after factoring in the US exchange rate and shipping cost as I live in Canada. I get the best of both worlds now. I still get to enjoy a few products at a reasonable monthly subscription fee that I otherwise wouldn't have without the help of BabeBox. With Covid and its financial tool, a nice little box of joy is nice once month. We can all use a little pick me up during this time.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Timeliness was a little slow. Quality products that coordinate. Customer service was very responsive. Wish they asked questions about complexion, hair, and eye color to color match or provide shades that are flattering.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Newish to makeup and this has been wonderful so far! Can't wait for my next box! The makeup is all easy and self-explanatory, it’s always set to my skin tone and preferences. I’ve tried other subscriptions and this one is by far my favorite.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The lip gloss is the worst, the metallic lip gloss is awful. Pretty colors but it makes your lips dry and it crumples up within minutes. It is worse than the 99-cent lipstick.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I am a high-end makeup purchaser. Makeup, not necessarily facial regime. I go to MD QUALITY. I expect what is advertised. However, just like any online purchase, you gamble. So I purchased three colors.

This is the worst lip color, gloss, and lipstick I have encountered. It is sticky, then dry and cotton-like. The sparkles float onto your face. SERIOUSLY! If I had not opened the package and ripped it, and tried one, I'd be returning them. I tried all three. Color is off. For sure the texture is awful. It's bad, bad, bad. If you want a cotton ball on your lips, and that what you're getting. Gritty and horrible.

I love Chanel lip gloss, always have. I thought this would be similar. Oh my goodness, pay for one tube of Chanel before even wasting your time. Sorry, but I'm just super disappointed and waited a long time for the product. So then when it completely sucked, I decided to write this review.

Bottom Line: No, I would not recommend this to a friend

I purchased four lipsticks from Focallure, and they were simply perfect. The quality was nice, and indeed the color was long lasting. I think one shot should be given to Focallure for sure!

Bottom Line: Yes, I would recommend this to a friend

I'm still waiting for my package, but this isn't really my issue. My issue is the badly trained customer service staff with a massive planet sized chip on their shoulder. I connected to the company via the chat facility. The person on the other end, Sophia was her name, didn't even start with a "hello." I gave her my order number and without answering my question sent me a generic company statement about how they have so many orders to fulfill and they have a big back log and thanks for understanding. Cry me a river!

I challenged her on why she'd just sent me the generic statement rather than taking the time respond to me in a conversational way, the way a human does. No apology, just another random statement about how many customers they attend to and that she was trained in such a manner.

Eventually, I got out of her that the item hadn't even been processed yet. That's all I wanted, a straight answer. I'd be more understanding about this delay if I felt like "Sophia" cared.

Sort out your poor logistical and internal management processes and stop making them the customers problem. And finally, train your staff to be more friendly, rather than the "I don't care, box ticking robots" you currently have, and maybe your reviews will be better.

Sheesh!

Bottom Line: No, I would not recommend this to a friend

I wish I could give a negative rating! The order came in a decent time, but it was not what I ordered at all. I have left six messages and have not talked to anyone! There is no number to call, and all you can keep doing is keep messaging their so-called customer service.

Bottom Line: No, I would not recommend this to a friend

I ordered two bras from Focallure. When they arrived, I tried them on. They did not fit. I wanted to return them. Their response was that they were used and I could not return them.

My suggestion is keep your 43 dollars, go to Walmart and try on something just like them. Don't buy anything from them!

Bottom Line: No, I would not recommend this to a friend

I ordered from Focallure. They took my money. Weeks later they sent me a tracking number and said the item has just been posted (?). Still, I have no item, and the tracking number no longer exists. No response from emails I have sent.

Do not buy anything from Focallure. I would like to know if anyone has ever received anything from this company.

Bottom Line: No, I would not recommend this to a friend

I ordered the Focallure magnetic eyelashes and waited over a month to receive them. My issues:

1. I had to reach out to them to find out they were out of stock instead of hearing from them proactively.

2. I asked for them to cancel my order, they said they did, and then 24 hours later I received a shipment notice of the product. When I reached out to them, they told me it was too late and there was nothing I could do about it.

3. I am NOT paying to ship these back. Apparently, I should have read their crappy return policy before touching their site.

Won't return, don't recommend.

Bottom Line: No, I would not recommend this to a friend

I ordered the magnetic lashes in early August and still have nothing. I have had several emails apologizing for lack of inventory. But then I get emails every day from them marketing the lashes! I got one offer of a 7% refund, which they gave me, but where are my lashes? Now I have read that they suck anyway and should just ask for a refund. Terrible company! Real rating is -5 stars!

Bottom Line: No, I would not recommend this to a friend

I ordered the eyelash extensions on August 5th, 2017 and paid in full. The amount appeared on my Visa almost immediately. I contacted the company through email the week of August 20th and heard back that they were on back order. Regular emails promoting the side and these lashes were coming through, with no mention of a delay. I was surprised for the continuing promotion of this product given mine had not arrived, and they were on back order.

In early September, I contacted the company again and received an email stating that they were shipped. Well, it is September 24th, and I still have no lashes. I am watching the tracking but it is not moving very fast.

I ordered from another US company and received it at my door in 5 days. I am still waiting for the set I paid in full for from Focallure! I would not recommend ordering from there.

Bottom Line: No, I would not recommend this to a friend

I bought one of those backless, strapless bras from them a few months ago. I've worn it twice since my purchase, and the bra is already falling apart.

The silicone on the bra is already peeling off in the corners which made it more difficult to stick to my skin. With the bra lifting off my skin, my shirt kept sticking to it, and now there's lint stuck all over the bra.

I've emailed them to complain, and their response was "We don't do returns or exchanges on undergarments." For a $50 bra, you would think they would send me a new one even after receiving the pictures I've sent.

Don't waste your time with this site; their product is garbage anyway.

Bottom Line: No, I would not recommend this to a friend

I ordered the eyeliner stamp kit on 9/17 and never received it and it is now November. I had sent the Focallure two emails and never received a reply. I'm pissed off and would not recommend. You can't even track my order on their site because it doesn't even search.

Bottom Line: No, I would not recommend this to a friend

I placed an order worth $50 on Focallure's website for a couple of items.

After a couple of weeks of not receiving any shipping confirmation, I reached out to the company and they said the items were on backorder and they did not know when they would be able to ship them. I asked for the order to be canceled, and they agreed and said they were sending it off to their billing/account department.

After multiple follow up attempts on the status of my refund (they kept saying to check with my bank on the status of the refund) after about 3 weeks, they said they would not be able to issue me a refund, as the warehouse was already fulfilling the order. I re-stated the fact that I would like the order to be canceled, but they refused and said there was nothing they could do.

Over two months after I initially placed the order the package finally arrived at my door. They didn't even ship me what I ordered! The items were two sizes smaller than what I ordered, and a different color altogether! I can't even use this product.

I reached back out to them, and they said they could not give me a full refund, because of hygiene reasons with these items. I stated that the items were not even used or open yet because they are the wrong size, but they would not change their stance. They are offering to give me a 50% refund, which I still find unacceptable because this is THEIR mistake, they shipped the wrong items, and I cannot even use them.

I have opened up multiple cases with the Better Business Bureau, and they have had no success with this company either.

This is by far the worst customer service experience I have received in my lifetime. The company does not have a phone number you can call for customer service, so you are left with live chat and email, which they avoid replying to.

I wish I would have done more research up front on this company. Hopefully reviews like this help people not make the same mistake.

Bottom Line: No, I would not recommend this to a friend

I bought online on the 25th of October and waited patiently. Now there is still no package, they can't even trace it, and they won't give me back my money. I have emailed them hundreds of times, and this falls on deaf ears or completely incompetent staff.

Never, ever, ever use them. Such a scam. I'm going to all social media to rat them out. I hope you are caught for your lack of concern and total disinterest in your client. Disgusting that you claim to run a business like this.

I want my money back!

Bottom Line: No, I would not recommend this to a friend

I placed an order with Focallure on December 30th. As of yet, my order has not shipped, yet they charged my credit card immediately. When I ordered they said items would be shipped within 2-3 days and delivered within 5-7 days. When I contact them, I get the same "we will get it shipped as soon as possible." Every reply is the same and seems to be automated. Today I tried the online chat and again get the same feedback. This company has the worst customer service I have ever seen.

Bottom Line: No, I would not recommend this to a friend