Summary
Hubble Contacts claims to save you time and money on your contacts with a simple subscription program. However, many experts don’t recommend this style of lenses due to the potentially inferior material they are made from.
Pros
Cons
Posted on Mar 31, 2020
Tried Hubble Contacts and was charged for subscription 16 days after order when they gave me 15 pairs of contacts. They do not allow time for shipping of the contacts and enough days to use the contacts. I did not have time to use the full trial before I was charged. Called customer service and they said they could not do anything. Feel like I was forced to purchase something I do not want.
Bottom Line: No, I would not recommend this to a friend
Company Response from Hubble Contacts
Mar 31, 2020
Hi, Dan,
Thank you for taking the time to write your review and share your experience. I am sorry to hear that you are unsatisfied with our subscription model. Your second box is shipped out 16 days after you place the initial free order. This is to ensure that you do not run out of lenses before your next shipment arrives. You are able to view and edit your delivery schedule by logging into your Hubble account. We try to make this clear throughout the ordering process. Please make sure to call our cancellation line at 1-844-334-1640 between 9 AM and 5 PM EST, Monday through Friday, or 1PM to 5PM EST, Saturdays excluding federal holidays. Thank you!
Best,
Sophia
Posted on Apr 7, 2020
We all received the boxes. I still received the contacts monthly at regular price. A few months later I saw the $1 offer and ordered via another email. They said they could not verify.
Poor customer service guy was rude and wouldn't explain why they never verified the first time. My friends didn't have prescriptions either. It sucks you have to call to cancel subscription. Should be able to via website so we have evidence we canceled.
Bottom Line: No, I would not recommend this to a friend
Company Response from Hubble Contacts
Apr 14, 2020
Hi Charity,
Thank you for taking the time to leave this review. I’m sorry you had such an unpleasant encounter with our team and dissatisfied with our cancellation process. We verify 100% of orders that come in. I'd like to find out more about what happened - so we've reached out privately to discuss your account details from there.
Best,
Sophia
Posted on Jun 13, 2020
This is a subscription service that you cannot cancel without being charged. I tried. The contacts are too thick to be wearable. They don't accept returns and they will charge you immediately, even if you contact them to cancel. This company is bad news and the products will damage your eyes.
Length of Use: Less than 3 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
No “pros” were specified in this review
Will damage your eyes
Will charge you for product you cannot use
Horrible customer service; will make it very hard for you to cancel
Company Response from Hubble Contacts
Jul 8, 2020
Hi Dina,
Thank you for taking the time to write your review and share your experience. I am sorry to hear that you are unsatisfied with our subscription model as well with our lenses. Your second box is shipped out 16 days after you place the initial free order. This is to ensure that you do not run out of lenses before your next shipment arrives. You are able to view and edit your delivery schedule by logging into your Hubble account. We try to make this clear throughout the ordering process. I've reached out to you via private message here in HighYa to find out more about what happened so that we can make this right.
Best,
Cristy
Posted on Jul 28, 2020
RUN, don't walk, away from this company! They give you a $1 for 30 pairs of contacts. Before you even get the trial, which took 3 weeks to arrive, they charge you for $40 without your permission! They refuse to refund this money or allow you to return the contacts! THIS IS A SCAM!
Length of Use: Less than 3 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
No “pros” were specified in this review
They lie
Contacts are the WORST
Terrible customer service
Company Response from Hubble Contacts
Aug 12, 2020
Hi, Jill,
Thank you for taking the time to write your review and share your experience. I am sorry to hear that you are unsatisfied with our subscription model. Your second box is shipped out 16 days after you place the initial free order. This is to ensure that you do not run out of lenses before your next shipment arrives. You are able to view and edit your delivery schedule by logging into your Hubble account. We try to make this clear throughout the ordering process.
In reference to your refund request, I am sorry to inform you that since the package has already been shipped out prior to your cancellation call, we are unable to pull back the order and we don't accept return for refund. This was a general business decision made to help protect the safety regulations of our contacts since these are class II medical devices. However, you've successfully cancelled your subscription so rest assured there will be no more transactions or charges that will be made on this account moving forward.
Thank you for your patience and understanding!
Best,
Cristy
Posted on Jul 29, 2020
I have tried to contact someone to unsubscribe me. You guys take 2 payments at a time sometimes. And my daughter does not Iike them. She says they give her a headache.
Length of Use: 6–12 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
Kept enough
Could not contact someone
Wanted to change prescription
Company Response from Hubble Contacts
Aug 25, 2020
Hi, Katorica,
Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble canceling your subscription and you are continuing to be charged. I'd like to look into this for you. I'll send you a DM, so that I can investigate further.
Thank you,
Sophia
Posted on Aug 6, 2020
I have NOT received my contacts in two months. Customer service is only available via email. I continue to be billed and I have verified my change of address and still cannot get this issue resolved! Waiting to hear back from someone via email is frustrating.
Length of Use: 2+ years
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
It was convenient when they actually come in the mail
Continuous shipping problems
Customer service is only available via email
Several emails and still no resolution to my problem
Unable to track packages accurately
Unable to speak to a live person to resolve my issue
I continue to be billed even though I have not received my contacts
Several times my contacts arrived late
Unable to overlap shipments to avoid running out of contacts
Customer service
Items late or lost in shipping should be sent rush or express mail
Company Response from Hubble Contacts
Sep 2, 2020
Hi, Michelle,
Thank you for taking the time to leave this review. So sorry to hear you have been experiencing delays or you never received your order. I'd like to find out more about what happened. We've reached out privately so we can discuss your account details from there. Thank you!
Best,
Sophia
Posted on Aug 24, 2020
Awful contacts. Divina O. didn’t take my reviews seriously and just told me that Hubble isn’t for everyone. Product is flawed and customer service is not existent.
Length of Use: 2+ years
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
No “pros” were specified in this review
Eyes burn
Dry
Randomly fall out of the eye
Company Response from Hubble Contacts
Sep 9, 2020
Hi, Giorgia,
So sorry to hear that the lenses are not satisfactory and to have a hard time contacting our team. But no worries, I reached out to you via private message for your information details to assist you with your concern. Thank you!
Best,
Sophia
Posted on Sep 23, 2020
I’ve tried countless times to cancel my subscription and cannot ever get anyone to answer the phone! A customer sits in complete silence for a very long time to have no one greeting them on the other end. Month after month, the $39 comes out, and I call and get nothing. Finally, my bank was gracious enough to block any future charges from you. The contacts are “ok” - my Acuvue Oasis are what I’m so excited to return to!
Length of Use: 3–6 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
Initially, the delivery during COVID
No customer service
Company Response from Hubble Contacts
Sep 30, 2020
Hi, Cyndi,
Thank you for taking the time to leave this review. Sorry for all these back and forth. We apologize for getting back late. We are currently experiencing a high email volume at this time.
Let me take care of this for you. So I sent a private message here in HighYa to further assist you.
Thank you,
Sophia
Posted on Oct 1, 2020
I signed up for the $1 for 30 pairs. I was charged $36.99 for the next month that I didn’t even sign up for. I was also sent another box I never requested. What type of company does this? Someone better get back to me or there will be legal problems.
Length of Use: Less than 3 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
No “pros” were specified in this review
Terrible business
Sneaky
Unprofessional
Company Response from Hubble Contacts
Oct 8, 2020
Hi, Millie,
Thank you for taking the time to leave this review. I'm so sorry to hear that the subscription charge came as a surprise to you, as we try to be as transparent as possible that this is a subscription service by stating it on our web page and upon checkout. We also provided you with access to skipping orders on your online account page and changing the frequency of deliveries. Since Hubble is a subscription-based program, you will be billed and charged automatically each month on the scheduled date until you call to cancel the account. This was stated in our terms and service that you agreed with upon signing up. I'd love to assist you further so I reached out privately so we can discuss your account details from there. Looking forward to hearing back from you.
Best,
Sophia
Posted on Nov 2, 2020
I've tried to cancel one of my two orders multiple times. I never submitted a second order. When I called in they let me know I only can cancel both, not just one. Your company is a joke.
Length of Use: 1–2 years
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
No “pros” were specified in this review
Quality on how thick
Rolls in my eye
Service
Company Response from Hubble Contacts
Nov 5, 2020
Hi, Maximiliano,
Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble canceling your order and that the subscription charge came as a surprise to you, as we try to be as transparent as possible that this is a subscription service by stating it on our web page and upon checkout. We also provided you with access to skipping orders on your online account page and changing the frequency of deliveries. Since Hubble is a subscription-based program, you will be billed and charged automatically each month on the scheduled date until you call to cancel the account. This was stated in our terms and service that you agreed upon signing up.
I'd love to assist you further so I reached out privately so we can discuss your account details from there.
Looking forward to hearing back from you.
Best,
Sophia
Posted on Nov 30, 2020
These are the worst contacts ever. Dried my eye out to where when I had the emergency room remove it, ended up tearing off the first layer of my eye. Tried contacting them to end my subscription to them disconnecting our call 3 times. Absolutely do not recommend!
Length of Use: 1–2 years
Bottom Line: No, I would not recommend this to a friend
Company Response from Hubble Contacts
Dec 3, 2020
Hi, Lynn,
Thank you for taking the time to leave this review. I’m sorry to hear that you have had some issues with our lenses and canceling your subscription. I'd love to assist you further so I reached out privately so we can discuss your account details from there.
Best,
Sophia
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