BetterHelp Reviews - See What Customers Are Saying

BetterHelp has been a Godsend and I am forever grateful for finding such an excellent service. Having the ability to text my counselor through your week has been essential in obtaining help and advice.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I’ve used BetterHelp for nearly a year now and I can see how much I’ve grown and how much I really feel empowered and in charge of my own life now. It’s been such a catalyst for my self-esteem and self-worth growing too.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I love the convenience of messaging my therapist, scheduling online, not driving to any office. I signed up and had an appointment the same week, so quick and easy. I really enjoy my therapist too. She's caring and honest!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

This website works really well, they matched me with a counselor that was a great fit for me and it was always easy to communicate with her and access the sessions. They have a good dashboard for users where you can communicate with your counselor, schedule sessions, and take notes, all in one place. The session video software works well - never had a lag or any other issue.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I’m not new to therapy, but I needed something different than what my previous therapist could offer me. I signed up for BetterHelp when I was in a very bad place, and was immediately connected to a thoughtful counselor. After speaking with her once, she empathized with my struggles, but was honest that I would be better suited to a counselor who had more experience in my specific issues. I appreciated her honesty. Making the switch to a new counselor was quick and easy, and I was connected to someone who has provided invaluable support to me during a very difficult time. It is easy to get ahold of him via message, and we have sessions roughly once a week. I am still dealing with a very turbulent bout of mental health, but I have been well supported through the counselor on this platform and it has made a big difference in my outlook.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I love my therapist and the BetterHelp app so much! It’s perfect for my lifestyle and I feel like my therapist really gets me. I felt better instantly after signup and feel like this may be a long-term thing for me. But I especially like it because of the shelter in place. It’s safe, easy, and flexible!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

From the start, my therapist Veronica has been extremely helpful in identifying key issues within the chaos of my mind. She has helped me work through important topics and navigates my life better than I ever could on my own. I love my therapist!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I optimistically scheduled my first therapy session through BetterHelp and was completely let down. My therapist failed to show up to the session, however, I went ahead and scheduled another to give the therapist the benefit of the doubt. She then failed to attend the second session as well. As a mental health professional, not showing up to a session (especially an initial session) is a show of complete incompetence. As someone struggling with my mental health, I am incredibly disheartened and sad that I spent a substantial amount of money to be entirely let down.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

My husband had to try a few counselors to find the right one, but I found a terrific one right away. She is a total pro: deep listener, and always ready with a wise observation, follow-up questions, or practical suggestion. I feel totally comfortable in our sessions and am excited about the work we're doing. Also really appreciate how affordable BH is, and how easy it is to sign up.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is honestly amazing. I'm a new mom and I'm a business owner so having personal time is really a challenge on top of being in a pandemic and being a little fearful of going into a place where I am not familiar. BetterHelp offers the flexibility of talking in the phone or video chat and I love that today I did a session on my way to work today (via Bluetooth), it was convenient, and after my session I felt a weight lifted off my shoulders and I was able to continue with my day feeling relaxed! I highly recommend BetterHelp!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I’ve been using BetterHelp for about 3 weeks now. The first counselor I didn’t feel a connection with and ended up changing. The second counselor has been amazing. I think he’s really focused on what’s important to me. He sends worksheets over the messaging so I can complete them when I have time. It’s so easy to communicate with him.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I am a huge fan of BetterHelp. In today’s crazy world, being able to get counseling from the comfort of your own home is a blessing. I recommend this app to everyone!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I honestly wasn’t sure about tele-counseling. I’ve been to psychologists and therapists in the past and found them to be valuable. I thought doing a video chat would be good, but not great. I was wrong. For some reason I can’t explain, it’s actually a little easier for me to open up and explore my vulnerability when talking remotely. The app is intuitive and easy to use. The video quality is good and sound has been a bit of an issue at times, but can usually be resolved quickly.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

First time using the service; happy with the counselor I was matched with (it matched all my criteria). All the sessions have been very helpful.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp connected me to an absolutely wonderful therapist! The platform is well-optimized for therapy and is affordable.

Because of my great experience with BetterHelp these past few months, I carry a positive feeling in my heart for the name.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I like BetterHelp because I can still receive help during COVID. I have had a really rough year so this has been amazing.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I sincerely thought BetterHelp was probably a gimmick. I mean when most therapist sessions cost $100 an hour or more and BetterHelp claimed it allowed multiple sessions a week, unlimited messaging, etc., I knew there was a catch. My goodness, I was wrong. Their customer service team is extremely responsive and caring to any question. What’s more is my assigned counselor is absolutely amazing. Thank you BetterHelp!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have been looking for ways to access a therapist for many years now, but the process always created more anxiety than was worth it. But with BetterHelp, getting paired with a counselor took away a lot of the stress that comes with trying to find a provider on your own. It is an incredibly accessible service that I would recommend to anyone looking for someone to talk through their mental health.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My experience with BetterHelp was amazing. The matchmaking was spot-on and was able to help me find a great therapist who really cared and helped me a lot. BetterHelp left a very positive impact on my healing. I am very thankful.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp did a great job connecting me with a great counselor. I was in a bad place, stressing about all the negativity in the news. It's difficult to NOT hear the news that is negatively impacting us all. My counselor guided me to tools and methods for coping, which greatly eased my stress. I really appreciate BetterHelp connecting me with a gentle guide.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The progress I have made in my life with help of my BetterHelp counselor is tremendous. I am so thankful for this app and for my counselor, Nicole Sheppard. Being able to chat, call, or even video call her has been so convenient.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

It has helped me to gain insight into my anxiety and has helped me to cope with it. They offer a range of counselors that you can choose from that are really there to help.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I’ve long thought that counseling/therapy isn’t just for the clinically depressed or suicidal. We need to treat mental health just like any other health need because our brains are big and complex. Luckily we’re not the only ones going through our situation and these counselors can really help!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

It has been an amazing program. Smooth to use. I am finally getting the guidance that I need. I recommend others to work through things no matter how small or large.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

So far it's been pretty good. I didn't think I'd really be into online video therapy, but it's been pretty helpful. I still think I prefer in-person therapy, but honestly, this is a good way to get the help you need.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Excellent service to reliably use during the pandemic, and in general, having accessible therapy both physically and financially. It took a while to find the right therapist, but once I did it has been absolutely perfect. I recommend getting clear on what style or culture works best for you (I asked for someone from my home state) and seeking that kind of therapist vs using the lottery system. The staff will send you a list and match you with them.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

I'm so pleased with BetterHelp! They paired me with a wonderful counselor who truly understood me and helped me better myself. The ease of payment and scheduling through my phone was great. In this technological world, and especially post-COVID, online counseling has been a blessing. I've used traditional forms of in-office therapy, and I'm telling you online therapy is no different. You get the same great service just at the comfort of your own home! Highly recommend!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend