Vroom Review: How It Works, Pros and Cons

SUV took around 3 weeks for delivery start to finish, delivery was delayed by 3 days. Then after receiving multiple emails stating they were cleaning and prepping my SUV for delivery, it arrived filthy inside and out.

Also, 2 items on the car valued at over $400.00 for both were damaged and weren't disclosed on their web page damage description of the vehicle. Good luck trying to get a person on the phone with Vroom when you need to speak to someone as well. I give them 2 stars and that's being generous! Buyers beware!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I would be careful in expecting miracles. They are slow and the various aspects of their operation do not all treat you the same. The salesman is great...the other parts leave something to be desired. Communication among the various offices seems to be nonexistent, and the terse was of these folks to the buyer is unwelcome. I am not sure I would buy online again.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I purchased a 2016 Lexus GX with 25k miles from Vroom at the end of August 2020. It was delivered quite dirty, though it did clean up nicely after I washed and waxed it. It had an outstanding recall for the Takata airbag so I brought it to a local Lexus dealer three days after delivery. As part of their service, they performed an inspection and found that the front brakes were at 50% and the rear brakes were at 30%. They recommended replacing the rear pads and resurfacing the rotors (if I waited I would run the risk of damaging the rotors and would have to replace them entirely if this happened - $279 now vs. nearly $1k later). I am surprised something this basic wasn't caught prior to delivery as Vroom claims to perform a rigorous safety inspection prior to shipping your vehicle. I contacted Vroom with the inspection paperwork and after a few days, they did agree to reimburse me for the brake repair. Both the engine air filter and cabin air filter were filthy and needed replacement as well - not the end of the world but $50 in parts and less than 15 minutes of time would have been appreciated (considering I spent nearly $39k for this vehicle). Bottom line, I would have a hard time recommending Vroom to a friend based on this experience.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I found Vroom via my credit union's car buying service. I had been in the market for a very specific car and was thrilled to find it via this service. In the description of the vehicle, it included two key things I was looking for...first, keyless entry, and second, "fully loaded." When I called to follow up and made the decision to move forward with the purchase, I was told that Vroom did NOT collaborate with my credit union. I thought that was weird because I found the vehicle as a direct result of using my credit union's website. But, I went ahead and trusted the process.

In the end, the delivery date was changed FOUR times and I had to end up running home from work because the driver was an hour earlier than the window of time he gave me. He unloaded the vehicle and handed me a single key. NOT a key fob - a single key ala 1980. This was a 2019 vehicle! Then, I climb into the vehicle and discover it was a base model and not even close to being fully loaded. The only feature it had was Apple Car Play. I immediately enacted my right to return the vehicle. So - just to be clear - even with false advertising (and yes, I have the screenshots to prove how it was advertised) you will lose $599 for the delivery fee.

Do not buy from Vroom - it is a bait and switch operation. The return process also required that I micromanage the steps as what I was told didn't happen in the timeline that was shared. Overall, I am super disappointed and I find it unreal that I paid $599 to send back a vehicle that was not even close to the description provided. NOT ok!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

While Vroom had good pricing on a vehicle that I was looking for and the sales associate was friendly, their delivery logistics, post-delivery communication, and quality concerns were a nightmare to deal with. They will not disclose an inspection report regarding the vehicle you're interested in (even though you can't see the vehicle in person). Their 7-day return policy is a joke. Hope that you get lucky in the quality of your vehicle as you're out the $600 delivery fee either way.

They did not work around my schedule for delivery and I had half a day's notice to take off work to receive the vehicle. Nor did they work around my schedule for picking up my trade-in, but luckily my wife was home early.

The vehicle had less than 30k miles and came with exterior defects that were not made apparent in photos (as their more transparent competitor does as a courtesy) and came with warped brake rotors. The car would shake as I used the brakes. I contacted Vroom regarding this immediately after taking delivery and the rotors were diagnosed warped by a dealership service center.

Vroom would NOT repair them and I had to pay out of pocket to make the vehicle safe to drive. Never again will I buy from them.

The only reason they are getting a second star is because the vehicle's other mechanical systems are in good shape. Buyer beware.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

The whole process is way too long, it should be shortened. The communication is terrible, I did not receive a second key fob and had to pay almost $400 for one.

The long phone wait times for assistance took all the fun out of the experience and made you want to go to a local dealer and pay more just to get it over with. If you need a car quickly this is not the venue for you. My vehicle came damaged. I’m waiting for the check for the damage estimate. I was happy they settled with me because I did not want to go through the whole torturous process again.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

My car arrived damaged. When I complained I was promised it would be elevated and a supervisor would contact me. Never happened and the 7-day trial passed so I guess I am stuck. That's what I get for trusting.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Everything has been fine up until the registration process. I received the car the first week of August and it is now November 19th and I still have no registration for my vehicle. And when you ask for an extension on the temp tag they require you to change your insurance to Texas minimum requirements which is a HUGE inconvenience. Also after they send the paperwork to your DMV, they just wipe their hands of the problem. I started with an excellent experience and I'm now left doubting if I'll use Vroom ever again or refer them to anyone.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

Horrible finance customer service. Wonderful sales experience. For this reason, I recommend having an auto pre-approval before visiting. Timothy Thomas actually asked me if he could “go home now” after he showed me the buyer's order because he felt I was taking up too much of his time. If it weren’t for Alvaro, I would’ve left without purchasing my dream car.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

It was good enough and I was thankful to buy a car online, especially when I am located overseas but have to buy one for family Stateside. From searching to getting the key it was totally uncontacted service.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Buying the car was simple enough. Interest rates were high. Registration process is unnecessarily difficult. It would be easier to register myself. Would not recommend or buy with Vroom again due to the registration process.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend