Vroom Review: How It Works, Pros and Cons

My car came with a broken door handle and a key fob with no battery. They ultimately ended paying for the fix, but I have to do the hassle of going to the dealership several times to get an estimate and getting my car fixed. For an online delivery company, they should be extremely careful to make sure the car is delivered in one piece, since we can't test drive.

Also, it took them like 5 days to get back to me after I had called and emailed several times. And they are very unclear about how to make payments on the vehicle.

All in all, would NOT recommend this route.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I have never been so ignored, lied to, and mislead EVER by any company, and I’ve dealt with some shady companies. From the very beginning, I was misled about the price by over a thousand dollars, then I was ignored for weeks, then my promised 14-day delivery window was extended twice, and now I’m stuck paying hundreds in extra rental fees because this scam of a company refuses to honor even a single promise they’ve made. It’s impossible to get anyone to call or email you back, and I haven’t received a response in at least two weeks. What started out as a decent deal has become a nightmare made even worse by the apparent lack of concern on the company’s part. Vroom stops just shy of malicious and I can’t recommend more that you use literally any other company on the planet.

Bottom Line: No, I would not recommend this to a friend

Vroom gave me zero notice that my car was being delivered or even that they ever received my $43,000 check. I was hoping I wasn't being scammed. Finally a guy calls and says he's 3 hours away. I was headed out for a holiday weekend vacation. Made a call to Vroom, they didn't even know a transport company had my vehicle. Young untrained kids on the phone say sorry. No matter what you say, she's sorry. Got a manager, the manager is sorry. They get paid in full, I get to cancel reservations and delay plans I spent hours booking. I was upset, this is the 5th review or feedback they've asked for but no one has called to make it right. If they even offered to take $200 off the delivery fee this may have had a different time.

Oh, by the way, you assume damages for the car the moment the transporter is given your car but they pick who that is. Except for this, I spoke to zero real people. I thought this would be better than going through the dealer song and dance but it wasn't.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

They will take your money, then ignore you. They have poor customer support, poor delivery support, and are just really bad in general. Do not use Vroom for your car purchasing services.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Worst car-buying experience I'd had. It took significantly longer than expected, they lost my paperwork, including the title for the car I was trading in as part of the transaction. The communication during the process was poor. I never knew if I was waiting on them or if they were waiting on me to do something. I could have physically gone to a dealership and been in and out in a couple of hours. Instead, I had a frustratingly long 3-week process. I was only notified about 20 minutes ahead of time that the car was being dropped off.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

The worst car buying experience of my life. The vehicle came with undisclosed damage, filthy, and an empty tank that ran out two blocks from the pickup location. Upon arrival, I discovered p-e-n-i-s-e-s etched into several places on the bed of the truck. Two tires came with slow leaks. White sticky goo all over the inside cab.

I have made several calls to customer service with no luck. If you are in the market to buy a car you will get an answer within seconds. If you are a current customer with questions or concerns, you can plan to hold for hours. I was able to reach someone via email, which took several days for a reply. They tell me to get a quote and pay for the repairs myself. How can I trust these people to reimburse me? Also, I have submitted all of my registration documents and have heard nothing. I would not be surprised if they never complete the process. They promise to send a FedEx package with paid postage to return the registration documents. They do not. You will be lucky to get an email. I had to reach out several times about the registration process.

I have purchased cars from traditional dealers and online/delivery dealers. Vroom, in my opinion, is an organization run by people that are looking to victimize busy Americans that do not have time to visit a standard dealership. I am a first responder and during COVID I just haven't had the time to visit a dealer. This is the thanks I received from Vroom, a truck with p-e-n-i-s-e-s etched all over. If you are looking to buy online, try Carvana. My experience with them was superb.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

On hold, on hold and on hold, the car was dirty and smelled, customer service is only via email, keep you in the dark for over 8 hours on hold. Go to a dealership in person.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I’ve had the worst experience with Vroom. From the very start of being told I put a hold on a car then being told it was a “glitch” and someone else actually got the car, to the four hour late delivery of my second choice car, to the car being dropped off with more scratches than disclosed, to the seats being stained, to the car smelling so strongly of cigarettes (and that was not disclosed), to spending hours upon hours on hold trying to speak with ANYONE who could help remedy all of the issues, to dealing with a manager who did not try to help and made me find places that met THEIR criteria to get the car fixed, to spending more hours on hold, countless emails that have gone without reply. And now the 7-day period for me to return the car and they’ve pushed the issues passed it and not one single call to apologize, ask if there is anything they can do to help, or to speak with me about my experience. Awful customer service all around. With the manager I was assigned being the worst. I will never recommend anyone to use Vroom. It was more of an inconvenience and pain than it would have been to just pay for a dealership's fees.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Horrible, did I say horrible! They has lost my car and haven't delivered it after 2 weeks. Can never get anyone on the phone, have left several messages which no one has ever returned. Right now I've been on hold for 2 hours trying to get ahold of Customer Service to find out what's going on and if and when I will get my car, which they have had the money now for 2 weeks. Two days ago I got someone to call to ask if I was enjoying my new car, which they haven't delivered yet but their system says it was delivered! They have no clue what they are doing! Don't get stuck with these horrible service company, move on to someone else.

Bottom Line: No, I would not recommend this to a friend

1. While ordering, the sales representative was fast and nice.

2. After ordering, need to be on hold for hours to catch customer service.

3. Delivered windshield was broken and bad smell car.

4. Reached out to customer service after a long hold within 1 week warranty period. They told us that they will reimburse for cleaning and would send Safelite for fixing the windshield.

5. Emailed the pictures on request and followed up with them.

6. After a week (of course, I reached out multiple times) and no response. Now they are rejecting for the windshield.

7. Still waiting on Title and Registration even after 1 month.

8. Very disappointing service.

9. Will wait for a week and if it doesn't get resolved, I'll go to CNBC and FOX FIVE shows and report it. This will hit their attitude.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Vroom is the worst company I have ever dealt with. The customer service is terrible. The vehicle was delivered 45 minutes away and I was still charged the delivery fee (I'm battling them about that currently). The car came with issues with a wheel bearing and Vroom has refused to approve the estimate. I've conservatively spent 15 hours on hold, and each time I call I get a different representative. Honestly, I think they're a fraudulent business and they won't even post this review.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend