Vroom Review: How It Works, Pros and Cons

After this post (coincidence?) I did hear back from Vroom and they did agree to pay for the battery and paint job to ensure the car was fixed to be 'as advertised'. Based on that, I'm updating this from 1 star to 3, as the end to end process was still far from perfect.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Great selection of vehicles online.

Priced well.

For buying online it wasn't as automated as I would have thought...

Sales agent never followed up through the process, I always had to reach out to him for updates.

Customer service center employees were nice but it took several calls to get the information I needed and to get problems resolved.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

It’s been over a month and we haven’t received the check. I reached out to Brishae a while back and she responded and said she would let me know, but that was four days ago. Since then, we’ve found more stains, including what looks like spilled nail polish, the key fob battery had to be replaced, and the oil indicator says we need an oil change. These are all little things that I feel like shouldn’t be coming up a month after owning the car and should’ve been taken care of before we received the car. I’m getting a little annoyed at this situation.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I’d like to rate Vroom much higher but after receiving little to no communication from Vroom during my process of selling my Audi to them, I guess all I can say is that I’m glad they fulfilled their commitment and paid what they offered. Selling a car to an unknown can be a bit unsettling so it would have helped to hear back from them when I emailed a question or two. I did receive good service when I called despite the fact nothing happened as a result of my life calls. Perhaps this way of buying and selling will be in all our futures, but a little reassurance during what is surely an unknown for almost all buyers and sellers would certainly improve the entire process for everyone. Simple stuff really.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

No issues with picking out a vehicle, they have great selections. The only negative thing I have to say is that it's so hard to get help from customer service. You have to wait at the least 20 to 30 minutes on hold on the phone and hope that you get lucky enough for someone to pick up. Even when you opt-in for a call back no one ever calls you back.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The car price and the process of buying were smooth. However, my 2018 VW Atlas has a dead battery and non-working cruise control/front assist within 3 weeks of delivery. I am shocked the car passed the inspection, which is supposed to be thorough.

Guess what? Both these are not covered by the 90-day limited warranty and I am without transportation for this week.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I purchased a vehicle on 9/20 and while the purchase and delivery process went smoothly, I was sold a lemon car! Six days into owning my car and already transmission issues! Can’t trade it for a better vehicle until I get the title, email states 4-week wait, but when I called to inquire, I was told 6–8 week wait, and I am back where I started with a vehicle that is unsafe for use.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

First off, Vroom is a good online dealership with a lot of nice vehicles to choose from. Secondly, they have banks that work with less-than-perfect credit.

So once I was approved for the vehicle I wanted I was excited. I had to submit a lot of paperwork online, proof of residency and income, and I had to get insurance even before the vehicle arrived to show proof that the vehicle was covered (extra expense) covering a vehicle for 2 weeks without having it. The rest of the process when smoothly as far as my trade, I had to get some paperwork notarized for the title. Then when I got the car I was happy and the registration and title paperwork went smoothly also. I took the vehicle through inspection in my state with no problems and I had my permanent plates within 10 days.

Now for the car and the maintenance, I would say it was a 10 BUT the AC was not working when I tried to use it. I called Vroom and they gave me the number to Safe Guard Warranty and I was told to have a diagnostic test run, so I took it to Honda and the Compressor failed. I’m so thankful the Compressor was covered under “Honda warranty,” so I didn’t have to file a claim with Safe Guard. I have always purchased vehicles “certified used” by Honda, so had this car been certified, I wouldn’t have had a failed AC. However, I’m glad it was covered. Overall I love the car, and it’s everything I wanted.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Vroom staff members are very helpful and will try to accommodate your needs. You will work with several members, and as long as you have all your emails and telephone numbers on hand, any vehicle purchase through Vroom will be a smooth process.

I will definitely purchase from Vroom in the near future!

Bottom Line: Yes, I would recommend this to a friend

I was worried about buying a car with Vroom after reading all the negative reviews, but I had a very good experience with them. The only problem that I had was with delivery. The car arrived a day later than promised and we ended up wasting an entire day waiting for the car. I had no other troubles and ended up with a great little car and a great price for my son. We did not have a car to trade in, and I understood up front that the process would be slow as compared to a local dealer. But I never had to deal with a dealer or high pressure sells. Everybody I spoke with was very friendly and helpful and emails were answered promptly. I also received my tag in the time promised.

I would buy a car from them again and also recommend them to others.

Bottom Line: Yes, I would recommend this to a friend

I bought a used 2014 Tesla Model S from Vroom.com, and the process was easy. Applied for financing, which was easy, and the car was at my doorstep within 10 days, which was four days earlier than expected. I scored a major deal with my car, which was about 4K-5k below market (compared to local dealers and the Tesla used inventory).

When the car came, it was a little dirty on the outside, as expected since it was coming from Texas, and was clean inside. The only issue that I have with the car is someone did a horrible wax job on it, and you can see minor swirls on it, but none of my friends notices it until I point it out.

The reason why I’m knocking one star off is that the title department is slow. It’s been four weeks since I’ve purchased and I haven’t seen my plates or registration yet. I’m not sure why it takes long, but when I called the title department, they seem overwhelmed (people I talked to were nice and professional). I have another four weeks until my temporary Texas registration expires, but really want the title done soon so I can apply for the state rebates available and carpool stickers.

Bottom Line: Yes, I would recommend this to a friend