BetterHelp Reviews - See What Customers Are Saying

I decided to try BetterHelp because they had a 7-day free trial. I wasn't expecting this to be what it was. When I first joined, I was skeptical about using it, since reading people have been billed right away even with the free trial. I didn't get billed, so I was grateful for that. When I joined my one counselor wasn't responding back to me, so I switched to a different one. I'm glad about the counselor I chose, she was so welcoming and caring. After testing the live session, which was weird to me, I realized that this site is worth using. Sadly I couldn't afford $260 (USD) every month. But when I get the chance, I will be paying to use it.

It is worth it, and cheaper than face to face therapy.

Bottom Line: Yes, I would recommend this to a friend

Customer service is extremely unhelpful and rude. I got a fee on my credit card after ending my trial, and they did nothing to help. They try to milk you when clearly they aren't helping.

Bottom Line: No, I would not recommend this to a friend

I've only had one session so far, but it went really well. I feel like it's a really good fit. He really listened to me and heard what I needed to say. He gave me great recommendations for what I needed.

Bottom Line: Yes, I would recommend this to a friend

I used BetterHelp because I had been having issues with mood swings and ruminating for a couple of months over a problem I could not solve by myself and that I did not understand.

I had never tried counseling before, could not get the clarity I needed from my parents, was overwhelmed by the abundance of conflicting information on Google and didn't have enough time for my PCP to recommend a counselor before college starts.

Finally reaching a breaking point where I decided I wanted outside support without the long wait, I registered for BetterHelp. In under two weeks, I was able to do two sessions with a counselor (a 45-minute live text chat one and a 30-minute video chat one) and I almost instantly gained the clarity I had been searching for (learned about gaslighting and manipulation and got on the right track for researching and learning more about how to recognize and avoid it, as well as some recommendations from my counselor herself), and started the process of moving on.

I would definitely recommend it to anyone who could benefit from the help, either short-term or long-term.

Bottom Line: Yes, I would recommend this to a friend

I was skeptical about doing therapy through an app, but I had heard BetterHelp recommended on my favorite podcast - The Mental Illness Happy Hour - so I thought I’d give it a chance. Also, I was being a caregiver and my presence was needed around the clock, so not having to go somewhere was attractive. After a brief questionnaire, they paired me with my counselor, Nyakya, and I have been so happy that they did. She is experienced with helping caregivers and counseling no people in recovery, which I am also. I really love our sessions and she has helped me navigate the death of my husband and life thereafter. I have been so happy with BetterHelp. I highly recommend anyone to try it!

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been great. I’ve always been skeptical about therapy, but I really needed it to get me through a difficult time. It was the most affordable option for me, but that doesn’t take away from the quality. I had plenty to do as far as drills and worksheets to understand myself better.

I can’t say enough good things and I would recommend this for anyone going through a difficult time. Don’t do it alone, it’s much easier to have someone there to help you through it.

Bottom Line: Yes, I would recommend this to a friend

I am a big fan of BetterHelp. I have been using it for the past 10 months, and my life has measurably improved. I’ve gotten a job, I’m gone in and out of relationships, dealt with trauma, and many other challenges. Through it all, BetterHelp has been there.

I have recommended BetterHelp to many friends, and in my experience, how much someone benefits really depends on what they expect from the experience. BetterHelp is not a quick-fix. It is the opportunity to enter into a long, spread-out conversation with a therapist about your daily struggles and challenges as they happen and when you are in the moment. At least once a day, I face some challenge, and while I am still fresh with those emotions, I share my thoughts and feelings with my counselor. My counselor always responds within 24 hours in a way that helps me reestablish calm, take perspective, and better prepare myself for similar challenges going forward. It has been this process, every day, for 10 months, that has really turned my life around. If you expect your counselor to respond instantly or to make you feel “fixed” right away, this is not going to do that (but then again, nothing will do that for you). So understanding how this process works, committing to it or at least a few months, and then using it every day, that is the way to go, and that is the way to make your life better. Or at least that’s what this one humble user thinks and has experienced for himself.

Bottom Line: Yes, I would recommend this to a friend

I have struggled for months in obtaining accessible and therapeutic resources. I was originally looking into another online counseling website when I saw a social media post about BetterHelp on Instagram. The person who posted was endorsing BetterHelp after utilizing their services and offering a one-week free trial. It is one of the best decisions I could have made for myself.

So far, I am really enjoying and appreciating the support I have been getting through my therapist at BetterHelp. I just started, and I already feel connected to my therapist, and feel that they have useful and effective tools and resources to offer. The community and support manager even reached out to me personally, shortly after beginning counseling to see how the experience was going. The format of the website is easy to use, and private. If you're looking for an effective, affordable counseling modality, and you don't mind accessing these resources through an online format, I would highly recommend BetterHelp.

Bottom Line: Yes, I would recommend this to a friend

I first heard about BetterHelp through YouTubers promoting it, and I decided to try it because I’ve looked for a therapist for the longest time. Every therapist near me would either not accept my insurance or were way out of my budget. When I signed up for BetterHelp, I was surprised at how quick and easy it was and how well they matched me to my therapist. The website is very inclusive, and I find that I’ve been getting the help I really needed.

Bottom Line: Yes, I would recommend this to a friend

I live in a country where it is very expensive to access help regarding mental health. There is a huge stigma here regarding mental health and no one dare seek it for being called "crazy." Unfortunately, I went through a traumatic experience that was grief related and I had so much trouble dealing through my trauma.

BetterHelp has literally made my quality of life go from zero to a million. I say this from the bottom of my heart. I have had therapy for the last ten months, and it has been so rewarding. Every day I'm excited to face my issues because of the strategies and lessons I have been equipped with to deal with them. We will always have problems but changes in attitudes brought about through an understanding of your struggles and getting to the root of them promote a healing so deep you didn't even know you needed it.

Thank you for giving those who have no means to ask or seek for help in the way they should be provided help an outlet to breathe and a chance.

Bottom Line: Yes, I would recommend this to a friend

I wasn't sure about BetterHelp when I was recommended to it by an internet friend, but now I recommend it to everyone.

Being a stay at home mum for a special needs daughter and also a toddler I don't have time without children to get to a therapist even though I needed help. Being able to message my therapist through the website whenever I want has allowed me to be able to get the help I need.

The option of selecting an option of changing the therapist without having to have an awkward conversation with the therapist gives me ease of mind and a reduction in social anxiety.

Bottom Line: Yes, I would recommend this to a friend

I am coming to grips with having a personality disorder, and I had been feeling frustrated and kind of languishing in my life. I was doing things but not really accomplishing what I wanted to or needed to.

I heard of BetterHelp from a YouTube channel that I was listening to and felt that it was time that I seek some guidance and directions.

I found it was really easy to sign up, and they got me working with a great therapist. Although my therapy has been brief, I know that I can follow up again and reconnect with her later if my needs require it.

I would most definitely encourage folks who are seeking help for mental health issues to reach out to BetterHelp.

Bottom Line: Yes, I would recommend this to a friend

Very good people who not only are here to get a check, but actually care about you getting better. I would highly recommend BetterHelp to anybody in need. They are nonjudgemental and want to help in any way possible.

Bottom Line: Yes, I would recommend this to a friend

I work full time and going to other places can be difficult during the day. BetterHelp was so amazing in the fact that I could schedule sessions during my evening time and the therapist could work with me. It's an amazing tool, and I have recommended it to other people because of the ease of use. Help should never be a difficult thing to acquire, however, sometimes life gets in the way. BetterHelp lets me make time for helping myself, without causing more chaos in my brain. Thank you, BetterHelp, thank you for all you do.

Bottom Line: Yes, I would recommend this to a friend

It’s good and cheap. Especially if you are looking for the cheaper options. Definitely press "I can’t afford" because they will give you cheaper options. If you don’t, it’s a lot more expensive. However, the best I’ve found in the counseling world for the price overall.

Bottom Line: Yes, I would recommend this to a friend

It's affordable and incredibly personal. I was apprehensive about receiving help online, but I forced myself to apply. After about a month of working with a counselor, I've found myself to be coping better in my personal life. The counselor I was paired with is incredibly helpful and I could not recommend this service enough.

Bottom Line: Yes, I would recommend this to a friend

Very competent people, open-minded and easy to talk to. Help is available at all time, and the website is designed so that you can have the most suitable person to help you.

I've been helped by a counselor for a year now, and I have discovered many things about myself, and the healing process, in general, that has changed the way I live my life on a day to day basis. I now have many tools at my disposal, and I feel supported.

Bottom Line: Yes, I would recommend this to a friend

I asked that I be matched up with a Christian counselor and thankfully she was given me to me. Though I was initially skeptical of paying BetterHelp after my 7-day trial, quitting counseling was not an option until I spoke with her again because our first online video session was interrupted by a glitch in the network but she had made a good first impression for me to come back a second time. Plus not only was I satisfied after I read Dr. Brewer’s info, but talking with her proved she was honest and I felt like I had found someone I could really talk to.

Dr. Brewer has been very observant, found out ways that work well to help me gain clarity. I am positive that she cares because she keeps the lines open for chitchats after our once a week one hour phone or video session(s). She has been a blessing and throughout our time together for about a month, it has become obvious that I have gained clarity and insight that I needed to move forward in my life.

Bottom Line: Yes, I would recommend this to a friend

I have been to more than my share of counselors over the years and could never find one that "worked" for me. You get one hour a week, pay your co-pay and walk away still dazed and confused.

I was at a really low point and needed to try something different. I went online and decided to try BetterHelp. And it was one of the best decisions I could have made for myself. After a few simple questions, I was matched with a wonderful, caring counselor. I was offered video-chats in addition to the online interactions. But with my busy work schedule, and the way I process things, I have been more than satisfied with the online sessions. We "talk" 5 days a week! I can go on 2-3 times a day and get out whatever I need to.

I am prompted to think with gentle questions, thoughtful suggestions, and gentle encouragements. I cannot speak highly enough about my experience.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has changed my life in so many ways, I can’t even begin to describe. My therapist and I mesh so well, and she truly helps me in any way she can (Regina Spencer). I had something extremely urgent happen to me, and she was one of the next people I told after my parents. She truly cares and was ready to help immediately. I can’t thank these people enough for being the extra support I need in hard times. Thank you again.

Bottom Line: Yes, I would recommend this to a friend

I started out looking for grief counseling after the death of my husband three years ago. I had gone to a facilitated grief group, and it started me on the road to recovery, but I needed more. I was looking for something more focused and intense and cost-effective. And I found BetterHelp.

Since then, the counseling has migrated to other issues in my life although the issue of ongoing grief is still there.

I have found BetterHelp.com to be a great solution for me. Instead of just a one-hour session a week, I have access to my counselor as often as I want to communicate with her.

I like being able to write out how I am feeling and what I am dealing with. It helps me to put it in perspective, and I feel like I can say more than I would in an in-person session.

My counselor has been extremely responsive, and I believe she understands my needs and situation completely. I like that when I haven't responded in a few days, she will follow-up to check on me and I get an email message letting me know she has sent me a message. That is something I truly appreciate.

The counselor also offers other methods of communication as well. The only one I have availed myself of is the button marked "Urgent" and she responded quickly.

I would recommend BetterHelp to someone who is looking for counseling.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has provided me with a counselor that has given me the support that I need to better handle everyday problems. He understands my struggles and concerns, thus providing me with encouragement and suggestions that have helped me through the difficult times.

I am happy to be part of BetterHelp and the support my counselor has been able to provide me through the years I have been with the service.

Bottom Line: Yes, I would recommend this to a friend

I've been through a lot in the past year - depression, a friend's suicide, family drama, a job change, and several deaths. I can't take time off work to see a counselor, and of course, I never know when another hammer is going to drop on my head, so being able to send an email anytime and get a response in less than 24 hours is a godsend. My counselor always has constructive and actionable feedback and doesn't minimize my problems, even when I'm tempted to.

Bottom Line: Yes, I would recommend this to a friend

I heard about BetterHelp from a YouTuber I watch from time to time. Honestly, I hesitate to give paid ads a single second of my time. I just don't find the value of things advertised on youtube to be worth it. But this is so different!

BetterHelp paired me up with an incredible counselor, and after the first email exchange we had, I knew I had met someone who was going to help me grow in ways I so desperately needed.

Finances, though, were a tough thing to figure out. I applied for financial aid though, and I was given a discount that made the expense much easier to handle. Granted, this is the least expensive counseling I've ever paid for, even without the discount.

I love that there is an option to switch counselors if I'm not jiving with the one I've been paired with. I will not be switching, as I love the relationship I'm building with mine. But it's nice to have the option.

On top of all of that, I'm a stay at home mom and help my husband run our furniture-building business on the side. My time is stretched thin, so having the ability to communicate through email and video chat is so extremely helpful!

Therapy and counseling are tough. Don't hesitate to join BetterHelp! They will work with you where you are to get you the help you need. I know I couldn't be more grateful

Bottom Line: Yes, I would recommend this to a friend

I'm in the process of counseling and in less than a month I've been able to overcome some major issues haunting me for decades. My therapist is amazing.

You have to discuss the scheduling though. We agreed on 1 chat session on Monday and video call on Wednesday. In between, I write her messages and she sends me articles to read. This has been a major help for me.

Some things you just cannot process on your own as efficiently as with a therapist and being at home in my pajamas makes me feel quite relaxed, vs. getting ready and driving to an office.

The price-point is also a major advantage. I get so much insight during the continuous contact throughout the week for less than it would cost me per hour in the office.

Don't listen to people who weren't able to connect. I'm sure there may be some bad apples as in any profession, but for me, the only downside at first was the scheduling issue. Once resolved I felt like I was on the right track. If you manage to keep your cool on that in the first week, you will be well on your way towards recovery.

I wish you all happiness and balance.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp helped me to survive a really rough breakup and return my self-esteem again. I would recommend it for everyone who is going through some troubles or hard times in their lives because professional can help you heal much faster than you would usually heal. As well, you have an opportunity to learn something about yourself through the therapy.

Bottom Line: Yes, I would recommend this to a friend

I have been using BetterHelp for a year, and I don't know how I ever lived without it. It costs a fraction of what in-person counseling costs, and you can chat and book sessions on your own schedule. Your counselor is right there in your pocket 24/7. You can also do phone or video calls if you need that human touch. I have seen real counselors in person, and my BetterHelp counselor is more qualified and was able to help me quicker than any others I have met. She is the real deal. There is no catch here, just real honest help in a more convenient format with a better price tag than the other options. I highly recommend this app.

Bottom Line: Yes, I would recommend this to a friend