Carvana Reviews - How It Works, Warranty, Financing, Returns

Searched for weeks for AWD vehicles only and decided on a Genesis. Purchased one through Carvana, their ad specifically stated AWD and New Tires. All went smoothly until the day of delivery when they said they heard a noise when they loaded it on the truck which they would take care of but it would be another week. Received vehicle and it looked and worked great. Had it several weeks before it rained and it seemed like tires slipped from a dead stop on acceleration. Thought it was a fluke but it happened every time the pavement was wet. Took the car into the dealer after two months and 3K miles for an oil change and tire check. The tech told me the tires on the front were new and a different tire on back with half the tread depth. I asked if the different tires would cause the slipping. They asked if I had AWD or RWD, I said AWD. The Tech looked at it again and said you have RWD! Called Carvana that Friday and Serena said she would get back to me. She never did. Called them again the following Wed. Mary said it was past the seven days so all they could do was buy back my car and sell me another one. But their offer was $5K less than I paid for it. And they wanted a larger down payment than the first car. Together Mary and I looked at other Genesis and found two more that had ads of AWD but the sticker said RWD. I am heading into winter in WI with a useless vehicle and they could care less!

Bottom Line: No, I would not recommend this to a friend

I tried to purchase a 2016 BMW 428i convertible. Had everything set to go. The day before my pick up date they contacted me to tell me there was a mechanical issue with the car. How does a car that goes through a 150-point inspection just prior to being listed found to have a mechanical issue? Even better the following day, which would have been my intended pick up. I receive a call saying that the car is delayed due to shipping. Nothing is mentioned about the mechanical issue. When I press for details, the rep scrambles for lies and excuses. At this point, they have already lost me as a customer. However, I decide to play along. I ask for a rescheduled pick update and it is scheduled for the following weekend. Sure enough, the night before, I get a call telling me that the car has a mechanical issue and will not be able to leave the inspection center. At this point, I canceled the order.

This company is as shady as they come. They do not deliver on anything they promise! Don't be foolish like I was. I figured it wouldn't happen to me and I was wrong. You will be wrong too! I am so thankful that this experience turned out this way because I am certain that I saved myself years of regret and agony. All the signs are there. Junk cars, non-existent inspections, crappy repair work and tons of lies and excuses. Go to a dealership. While I agree it is a hassle to deal with a dealership, it will be how I continue to conduct my car buying ion the future.

Bottom Line: No, I would not recommend this to a friend

Worst experience with them! Thoroughly disappointed! I ordered a vehicle and after making me do all the paperwork, and after making me wait for a week a person from Carvana calls and says this vehicle has a problem on the day of delivery. I thought this is a one-off issue and ordered another vehicle, after making me do all the paperwork again and making me wait for another week. On the day of delivery they sent the pictures of a car with heavy rust and asked me if you want it to be delivered. I was shocked. They didn't do the checking earlier which wasted three weeks of time and money (I was doing uber to work). I specifically requested them to check earlier given my first experience. There is something seriously wrong with these guys. I don't know what the hell is their 150-point inspection.

Bottom Line: No, I would not recommend this to a friend

Carvana seems like a great idea and business model. Indeed, the car we got is nice and I like it very much. However, it has been over two months since I "bought" my car and they still haven’t registered it. Took a month for delivery. Four reschedules.

The headaches and stress to get the car are not worth it. Plus, since they delivered a month late, and still haven’t registered my car 45 days after delivery, it has cost so much more than a dealer. I have a lovely car that cannot be driven because their third party vendor in my state never actually did anything to register the car. I contacted my state’s DMV with the VIN to find out and they told me. Carvana tried to blame me for the delay. They have 20 days to register in my state and as of 40+ days after the sale, NOTHING had been submitted for registration.

I feel like such a chump having been ripped off by these guys. Between the rentals, time off of work, and stress I have easily paid over a $1,000 more than I would have at a dealership.

RUN. Do not do business with Carvana.

Bottom Line: No, I would not recommend this to a friend

The biggest thieves! Please read carefully!

This company doesn’t care about you, they will do anything in their power to steal from you. Facts: They will deliver the car to you, they will take the money from the bank account if you approved BUT the other side is that they will do anything to repossess the car from you! I have paid more than 60% of the car. Never missed a payment...and I woke up today and my car was gone because of none registration. I have sent the documents for them TWICE! And today they just took it away! FINAL repossession and no negotiation! Zero refunded, so basically I have lost more than $13k for those people. DON'T MAKE BUSINESS WITH THEM. I was so desperate to buy that car...and definitely didn’t consider such a thing! Believe it or not, it is the worst decision in my life.

Bottom Line: No, I would not recommend this to a friend

We initially thought Carvana was a great experience...Little did we know that when we actually had a problem with the vehicle we bought, Carvana would not stand behind their product. We called on Friday when we were still under warranty and were told to take the vehicle in on Monday. Our travel over the weekend made our mileage go over and now CARVANA/SILVERROCK will not cover the $855 expense due to a faulty electrical system. VERY DISAPPOINTED!

Bottom Line: No, I would not recommend this to a friend

I purchased a 2018 Land Rover Velar. The car had many many nicks, dings, and scratches when it was delivered. These cosmetic imperfections were not showed nor indicated on their advertised website.

Also, the activity key (wrist band shape) that was supposed to come with the car (it was seen in the advertised photo) didn't come with it.

I explained these issues to the driver who delivered the car to me, and he promised me to contact the Carvana regarding them.

I got email from Carvana that offering only $100 for those sever cosmetic imperfections. I responded to cover more, but they refused.

Also, the message included the missing activity key, but I couldn't clearly understand what I need to do, so I replied for more detail. Since then, I didn't get any reply back from them even though I sent an email a few more times.

Finally, I called them today because 100 days of Carvana's warranty will expire soon, but they said that they cannot do anything about the activity key since 30 days were passed since the first email.

First of all, it is their fault not delivering the key with car, and also not responding to my reply email for detail. They are now accusing me of not acting in 30 days.

I will not buy any car from Carvana from now on. Their customer service is not satisfactory at all. They are avoiding their big and initial mistakes and laying the blame on the customer by a small mistake.

This will not happen if they deliver the car with everything it supposed to come with.

Bottom Line: No, I would not recommend this to a friend

Unfortunately, the car we received is not great.

1. Scratches on the doors ($250).

2. Battery died after 6 months ($150).

3. Air conditioner does not work properly ($300).

All of these things made for a very bad shopping experience. I have tried to contact Carvana but with no luck. I would like compensation for all the problems the car has already had. I would think these things would be covered under the warranty yet no one has gotten back to me.

Bottom Line: No, I would not recommend this to a friend

Bought GMC Denali 2016 with 60k miles. Drove 2 weeks - into shop for AC and transmission. Also found a cracked head. Insurance slow and difficult but approved after I authorized engine tear down and paid $400 for a fluid flush (didn't fix it). In shop 1 and 1/2 months now - can't get parts. Have tried for 3 weeks to get a call back from Carvana - Paton then Carlie and now this week Juan. All promised a call back with an answer to my return/upgrade request. Total blow off when all I want is a truck to drive - willing to pay for it?

Bottom Line: No, I would not recommend this to a friend

What else worst could happen on a purchase. Booked a vehicle, sent the check through bank, bought insurance coverage, got confirmation of the order and scheduled a delivery/pickup, but when we went to get the vehicle they could not find the vehicle and they are saying someone else bought the same vehicle two days before. Customer care members simply saying we will help you to find the next car. Not everyone could be like Amazon when it comes to Online Purchase. I waited almost four days and took my entire family for the vehicle pickup and this is highly disappointing. What is more disappointing/irritating is the answers by the customer care people. No worries from their side. Simple and cool to say "sorry we will find the next car."

Bottom Line: No, I would not recommend this to a friend

Ordered a vehicle and was scheduled for delivery on September 13. They emailed the 12th and said there was a delay. After calling I was told the vehicle was damaged while loading (doubtful). They said they would need to repaint a bumper. When I asked if the price would be reduced because now it's been in an accident, they said no. Was then scheduled for September 27th. On September 26 I checked to see if I had any more "delay" emails. I did not, but when I checked the website my car's delivery date wad no longer September 27th, it was now October 10th. They didn't even notify me of this. When I called they said they will call back and never did. The next day I went to CarMax and bought a 2018 malibu with 19k miles for $16k and a better APR. These guys lie about delivery dates, they are not big enough nor do they have the resources to deliver on time.

Bottom Line: No, I would not recommend this to a friend