I cannot begin to describe how horrible this company has been, but I will give it a try none the less. I bought a vehicle (2013 WRX with 25k miles one it) back in March of this year. I got a call on the delivery date informing me that there had been a delay in shipping, and that the vehicle would be a week late, and no explanation was given. After a week, about 2 hours before the vehicle was suppose to be delivered, I got another call informing me that they had damaged the vehicle, and had to replace the front bumper. I was assured that the damage to the vehicle would not show up on a Carfax, and that the repair work was guaranteed, in addition, they would also take $250 off the sticker price. The fact that only $250 was offered after they damaged the vehicle I was buying was a joke in the first place. Well that $250 never came off the sticker price. When I asked about it later, I was told that they couldn't do the change to the sticker price because I had already signed a contract, and it would be too much work to rewrite the contract, so they offer to just send a $250 check. I attempted to explain that the difference between $250 off the sticker price was considerably more than just a $250 check when you take interest paid on the car into consideration. I was told, there is nothing they can do except send the check. I said fine, and accepted the check. The bumper that was also "replaced" started so slip, creating a large gap between the corner panel, and the bumper flaps any time I get on the highway. They said they would submit the repair, and a shop would reach out to me...
Fast forward to today. I still have never seen a check, nor have I heard from a shop. So when I called today, I was told, "Sorry, they never submitted the check for approval, but we will do it now, and the repair center said there are many reasons why the bumper could be loose, so they will not accept, or fix the bumper."
In summary, Carvana has dropped the ball in every step throughout this process, and on every single occasion, I, the customer, has been on the short end of the stick with no regard whatsoever on their behalf. If I had the option to void the loan, and just give the car back I would, but seeing as how Carvana seems to genuinely not care, I have resorted to complaining about every last website that will listen. BEWARE...STAY AWAY...YOU'VE BEEN WARNED!
Bottom Line: No, I would not recommend this to a friend