Effy Jewelry Reviews

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Effy Jewelry

Overall Rating

2.1

101 Customer Reviews

Summary

Effy Jewelry is an e-commerce company that specializes in selling a wide variety of men's and women's jewelry, including rings, watches, bracelets, necklaces, and more. Learn what customers are saying about this company.

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Customer Reviews

2.1 Stars out of 101 Reviews
5 Star:21% 4 Star:4% 3 Star:0% 2 Star:8% 1 Star:63%
28% Recommend This Company
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Posted on Apr 24, 2019

Disappointed

By Maria F., Cherry Hill, NJ, Verified Reviewer

I purchased a beautiful pair of gold and diamond earrings while on a cruise a couple of weeks ago. On the back of the receipt, it specifically states that should I find an identical product either in another Effy store or on their website for a lesser price, the difference would be refunded. Well, then I was told that they could issue a store credit, no refund. When I insisted, I was then told to send them details of the cruise, folio number, booking number, etc. and they would forward it to the cruise line, and then I would have to deal with their customer relations. The cruise line doesn’t agree since I paid Effy with my credit card and I totally agree with that. Apparently, Effy doesn’t care to stand behind their policies.

Bottom Line: No, I would not recommend this to a friend

Company Response from Effy Jewelry

Apr 25, 2019

Hi Maria,

Would you kindly forward the receipt information as well as the listed price for the identical item to my email address andream@effyjewelry.com so that I can help you? We do offer a price match policy for items purchased within 30 days and we will most certainly honor that.

I look forward to hearing from you.

Best,

Andrea

Helpful Review? 13 People Have Voted

Posted on Apr 27, 2019

Paid a fortune and my bracelet keeps coming undone

By Denise D., Heathsville, VA, Verified Reviewer

We went into the Effy store in the Bahamas and bought $9,000 worth of three pieces of jewelry. My bracelet keeps coming unlatched and falling off of my arm so I’m afraid to even wear it.

I also have a ring that is missing stones. I honestly thought Effy was a great name in jewelry but I will never buy it again.

They also didn’t tell us the credit card is only good at the store in the Bahamas if we did want to buy more.

Bottom Line: No, I would not recommend this to a friend

Company Response from Effy Jewelry

Apr 29, 2019

Hi Denise,

Would you kindly reach out to me at Andream@effyjewelry.com so that I may assist you? I am sorry that you are having difficulty with your purchases but rest assured that Effy Jewelry comes with a lifetime warranty and we will repair/adjust your jewelry for you. Please forward your receipt information and I will get back to you promptly!

Best,

Andrea

Helpful Review? 13 People Have Voted

Posted on Jun 26, 2019

Never buy anything Effy. Junk.

By Debrah M., Prince George, British Columbia, Canada, Verified Reviewer

I bought a ring on a cruise, I thought it was beautiful. After two months I had lost a couple of stones, it was so disappointing, and after two years it has broken on the band, has a split. I had shown all my friends and told them how great Effy was when I first got the ring. I’m sorry but now I’m going to tell them never buy Effy, it’s way overrated and priced for the poor quality! I’m very upset and don’t know what to do with it as there aren’t any dealers in my area.

Bottom Line: No, I would not recommend this to a friend

Company Response from Effy Jewelry

Jul 15, 2019

I am sorry for the issues you are having but please know Effy Jewelry comes with a lifetime warranty and we will repair your item at no charge. Would you kindly reach out to me at andream@effyjewelry.com so that we may arrange the repair? We will need your receipt information and item number. Looking forward to assisting you.

Helpful Review? 12 People Have Voted

Posted on Mar 7, 2020

Jewelry sub par

By Penny S., Cartersville, GA, Verified Reviewer

I purchased a few pieces at Effy aboard Carnival's Fantasy Of The Seas last month. Very high pressure manager.

Was told if I would buy a bracelet he (personally) would give me a ring and earrings at no cost to me.

I decided not to keep a necklace and ring so I took them to Guest Relations, they called him down and I told him I wanted to return the items, he said no no no, just wear them for a month or so and if I still wasn't satisfied to return them for a full refund. As we disembarked I got the itemized bill, before I had just received the credit card bill with the total, I was already off the ship when I saw I was charged for the items he personally gave me and even an item I was promised but never received. So I got out the jewelry to make sure everything was there and I was missing an omega necklace and a bracelet that was $850, there was already a stone missing. Poor quality! Talked to Effy customer service and they said that they checked with the store and that everything was sold under honest terms and the items I was to receive free were not items that the store could give away. Told them their manager (I have his name and email address) said he personally would give them to me. Thank goodness I had friends with me that heard him also. They said I could return them within 30 days and they would exchange them but no refund. What happened to the month or two he said to keep them?

What a SCAM! What about the broken pieces and the item I was charged for and didn't receive.

Bottom Line: No, I would not recommend this to a friend

Company Response from Effy Jewelry

Mar 9, 2020

Hi Penny,

So sorry for any confusion regarding your recent purchase. Would you please email me directly at andream@effyjewelry.com so that we may sort this out for you promptly? Please include the receipt information as well. I look forward to assisting you!

Helpful Review? 12 People Have Voted

Posted on Feb 2, 2022

Garbage

By S L., Spokane, WA, Verified Reviewer

I don’t like traditional big diamond wedding rings. My husband bought me a beautiful tanzanite ring from Effy as an alternative style ring that suites my style. I wish we would have gone to a REAL jeweler.

We were married in July 2021 and my ring is getting repaired for the THIRD time for missing diamonds. I’ve worn my wedding ring a solid 4 weeks in the last 6 months. I don’t wear the ring to bed. I don’t wear it in the shower. I take it off when I clean. This last time I had the ring for less than 3 hours, the entire time spent in the car as a PASSENGER. I looked down at my beautiful ring that family from all over the country came and prayed over at our wedding only to see yet another diamond gone.

The ONLY positive thing I can say is that they’ve fixed it for free every time, but it takes a long time. I’ll give them slack here because everything seems to take forever with COVID.

I’m devastated and am now looking at rings at a local fine jewelry store to wear that will hold absolutely ZERO sentimental value to me. Thanks, Effy, for selling me a piece of garbage that has caused me nothing but stress.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

They do fix my ring for free

Their jewelry is beautiful - in the case

Can’t wear for more than a week before diamonds fall out

Helpful Review? 12 People Have Voted

Posted on Nov 27, 2018

Paid way too much

By Hillary G., New Mexico, Verified Reviewer

I purchased a beautiful cross pendant in the Baker Building, Bay St. Nassau, Bahamas last Christmas and came home to find that the "great price" "best possible price, bottom line" was thousands more than the same piece in the US. I took my cross and receipt to a local jeweler who I trust and have purchased from for years only to feel like a fool. She had the same Effy piece for significantly less. I have several pieces from Effy that I’ve purchased over the years and have always been happy, until now. I will never ever buy from them again, and I’ll make sure to tell everyone around me on my cruise this season too. I am embarrassed that I was taken advantage of.

Bottom Line: No, I would not recommend this to a friend

Company Response from Effy Jewelry

Dec 4, 2018

Thank you for your email. Please know that we have many items in our collection that may look similar. Would you kindly call me at 1 888-ASK-EFFY x 251 so that we can discuss your purchase? I'm looking forward to helping you!

Helpful Review? 11 People Have Voted

Posted on Sep 17, 2019

Ring purchase

By Linda F., Verified Reviewer

I recently purchased a ring on the Carnival Spirit. After only wearing it several times I noticed a diamond was missing and there was a crack on one of the bands. I am really disappointed, after deciding to spend so much money and this happens. After reading the reviews I am a bit worried as I have been trying to find a contact number in Australia so I can have it repaired. I was told by the Effy sales assistant that there were stores in Victoria and Sydney but can’t seem to find any information or contact number. Would someone please contact me.

Bottom Line: No, I would not recommend this to a friend

Company Response from Effy Jewelry

Sep 26, 2019

Please contact me at andream@effyjewelry.com and I will take care of your issue promptly!

Helpful Review? 11 People Have Voted

Posted on Oct 7, 2019

Effy Jewelry and Princess Cruise

By Shirley H., Columbia, TN, Verified Reviewer

I purchase an Effy ring in January of 2018 while on a Princess Cruise. The ring was very beautiful with a tanzanite stone in the middle surrounded by small diamonds.

Shortly after I got home I was wearing the ring, showed it to a friend and she notices a diamond was missing. Put the ring up and started calling Effy, you never get to talk with a real person. leave number and contact information and you still don't get a response.

I have worn the ring probably a total of five times. Now I have two diamond missing. I don't care to explain why I have two diamonds missing from an Effy ring that I paid a thousand dollars for on a cruise ship.

If I don't get any help this time, I planned on taking the ring to a local jeweler and having cubic zirconia put in. No, I would not buy another ring from Effy.

Bottom Line: No, I would not recommend this to a friend

Company Response from Effy Jewelry

Oct 8, 2019

We apologize for the issue you are having but please know that your Effy Jewelry comes with a lifetime warranty and we will repair your ring at no charge. Please email us at customercare@effyjewelry.com and our guest care agents will assist you promptly.

Helpful Review? 11 People Have Voted

Posted on Oct 2, 2021

Special-ordered merchandise not delivered, no customer service

By Lester P., Hackettstown, NJ, Verified Reviewer

I recently purchased a ring on the Celebrity Equinox from the onboard Effy shop. The item had to be special-ordered and I was ensured that it was in stock in New York and would be delivered to my home. I received an email from Effy Customer Service stating my order was ready to be shipped but they required a response with the shipping address. I did so only to have my return email bounce back as undeliverable.

After many many attempts to call the Ask Effy number for customer service, there is no answer. Additionally, when trying to contact any other extension, there is no response. This has turned into a complete nightmare and I'm out $4000! At this point, I believe Effy Jewelry is a complete scam only out to steal hard-earned dollars. They are fast to take your money and do not provide the item our service. I believe I will have to take legal action to recover my money.

Buyers beware!

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

Onboard sales staff was nice

Absolutely no customer service

Quick to take your money and not deliver product

Helpful Review? 11 People Have Voted

Posted on Feb 21, 2022

Pearl fell out of ring

By Marvs J., Lakeland, FL, Verified Reviewer

I purchased an Effy 925 Sterling Silver Fresh Water Pearl Ring on June 13, 2021 from Belks as they were having an excellent sale.

On January 31, 2022, while wearing the ring I notice the pearl was missing after 6 months. I contacted Effy and was informed that they don't replace stones. My options were to send the ring to Effy and they would give me a quote for a pearl based on what I paid for the ring, purchase the pearl myself, take it to Belks and maybe they will replace it, or try to find the pearl.

I have a Certificate of Authenticity from Effy. Now that I need the warranty, which by the way is not a warranty if it's falling apart, I don't have one. Basically, it's saying I'm responsible.

If I'm standing next to someone that's about to purchase Effy jewelry I will advise them to think twice and explain why. Warranties are not explained in detail when you are purchasing an item. So you're in the dark until you need it. Effy needs the revise its warranty policy. We purchase their jewelry in good faith that it is that good jewelry.

With that being said, I will not purchase from Effy again and I have seen many pieces I like. They can't be trusted that what they are selling you will last for a little while, and if not, at least you have a real warranty to replace stones.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

The look of the jewelry

The warranty is no good because Effy doesn't replace stones at all, not even if you only had the piece a certain amount of time

Helpful Review? 11 People Have Voted

Posted on Aug 24, 2022

Forged receipt and made amount

By James F., Houston, TX, Verified Reviewer

I have been buying from Effy for years. Every cruise we go on I have bought at least one piece of jewelry over the last 20 or about years. I made the huge mistake of visiting the Effy store in Cozumel. When I returned home I received a bill for $10,000! A bracelet that is silver with a little gold and diamonds. It has taken six months to get a copy of a receipt, on which I never signed and is an obvious forgery. DON'T even go near an Effy store, run away. This is robbery, plain and simple. FRAUD.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

Reliable

Quality

Guarantee

Liars

Crooks

Fakes

Helpful Review? 11 People Have Voted

Posted on Sep 13, 2019

Very poor

By Jacque V., West Sussex, England, Verified Reviewer

We paid out for a Ring on the 26th of May 2019 when we were on the Royal Caribbean ship Independence at sea Effy Jewelry shop. As this was our 28th wedding anniversary gift from my husband, Effy told us that we could have the ring sized in Southampton. This was not so and we had to send the ring back to the USA and find the nearest FedEx. I had to keep emailing them asking if the ring was coming back.

I had the ring back 3 days and 2 of the diamonds fell out. I had an independence jewelry shop look at the ring to be told the ring was very poor quality. So I am now getting a refund but not for what we paid for the ring. My husband feels we are being short-changed over the exchange rate. Four months in the whole situation has been very very stressful and upsetting to me.

Bottom Line: No, I would not recommend this to a friend

Company Response from Effy Jewelry

Sep 26, 2019

I am sorry for the issues you are having with your Effy ring but please understand that Effy is not responsible for the exchange rate you may be issued from your Credit Card company. That rate is established by the bank.

Helpful Review? 10 People Have Voted

Posted on Sep 13, 2019

Quality

By Leslie B., Denver, CO, Verified Reviewer

I bought a Russolite princess cut ring with several very small diamonds on the band on 9/1 on our cruise. Today on 9/6 I’ve noticed that one of the small diamonds is missing. I am very disappointed, to say the least, especially since having it for such a short time. I am still on vacation and leaving for home today and will call Effy when back. I hope that they stand behind their product as stated. Love the ring but disappointed as I said in the quality.

Bottom Line: No, I would not recommend this to a friend

Company Response from Effy Jewelry

Sep 26, 2019

Please contact me at andream@effyjewelry.com and I will take care of your issue promptly! Effy jewelry stands behind the quality of our jewelry and we offer a lifetime warranty for repairs.

Helpful Review? 10 People Have Voted

Posted on Oct 13, 2019

Diamond necklace broke - no return call from customer service

By Marisa D., Carnival Cruise , Verified Reviewer

I purchased a beautiful diamond necklace and a few weeks after only wearing it one time I found the necklace is broken. I have been calling for over 4 weeks, since September 11th, no and have not received a call back. I spent a lot of money - now I’m disputing the purchase.

Bottom Line: No, I would not recommend this to a friend

Company Response from Effy Jewelry

Oct 28, 2019

We apologize for the issue you are having but please know that your Effy Jewelry comes with a lifetime warranty and we will repair your ring at no charge. Please email us at customercare@effyjewelry.com and our guest care agents will assist you promptly.

Helpful Review? 10 People Have Voted

Posted on Feb 8, 2020

Totally happy!

By Christina B., Xenia, OH, Verified Reviewer

I own an EFFY pave white and champagne diamond and rose gold ring and matching pave diamond necklace. They are both absolutely stunning and I get compliments on them all the time. I’ve worn them nearly every day for almost four years and they look as good as the day we purchased them, no missing diamonds, no fading, no problems at all. Bought the ring at Helzberg Diamonds in Dayton, Ohio and the necklace on St. Thomas, USVI.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 10 People Have Voted

Posted on Aug 14, 2020

The worst customer service experience

By Masha B., Manhattan, NY, Verified Reviewer

I wish I could put zero stars.

My purchase was a scam. Bought a ring form at Barneys.

Effy associates advised that I can easily get it stamped, polished, resided, etc. I dropped off the ring at Effy's repair center and was told it should take a few days and I can have it mailed to my home address. Six months later (many calls and emails later) I finally get to reunite with my ring and it is not stamped and not even polished.

Customer service manager is the rudest person I ever talked to in any service industry. Lesson learned - stay away from this low-quality overpriced jewelry company as they act like a fraud.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

No “pros” were specified in this review

NTT Data

Helpful Review? 10 People Have Voted

Posted on Feb 28, 2021

Sales process like 70's timeshare experience!

By Brian A., West Palm Beach, FL, Verified Reviewer

My girlfriend likes this brand and recently saw a ring she liked. As I am considering proposing this year I followed up and inquired on the same ring. The 'absolute best' price I was given was $500 higher than my girlfriend had told me she had been quoted an hour or so earlier. It took me several days to get hold of my girlfriend's phone, find the correspondence to double-check this, and send it to my e-mail all without her knowing. The e-mail to her stated she must order that day as 'there was only one left', and 'the price offered was part of an offer that had to end that day'. She was also offered a tanzanite bracelet and an EFFY scarf as a free gift. I e-mailed the representative and told him of this. He e-mailed me back and said he could still offer the price Vida had received but I would have to buy it that day, as he could now only offer the price from the 'sale' that expired a week ago, as it would 'expire again' in 1 day. He could not offer the bracelet anymore but 'might' be able to offer the scarf. I explained that I was about to leave for work and could not complete the purchase until 6pm that day. I then, at work, received an e-mail suggesting I should do it on my meal break as 'it would only take 5 mins, and the deal ended that day. This high pressure to push a sale of considerable price through quickly annoyed me, so I replied, truthfully, that I only got 30 mins for a break, had no WiFi, and was not about to rush such a purchase through like that. I then him and stated that as this was the case we would continue to look at other rings that we had seen in jewelers at the weekend.

Since that I have received an e-mail saying I could complete it at 6pm that day, then another saying we could do it the next day (it appears this deal can be extended into infinity), and guess what, there are 'several' gifts he can offer me now. Still only one of those rings left as well (yeah, right).

I have completely ignored the e-mails as this antiquated style of sales 'technique' belongs in a museum and clearly does not work with me, in fact, it has cost them the sale. There are lots of other jewelers out there and plenty more rings when the time is right.

I shall also bring my girlfriend's attention to all of the negative reviews I have now seen about EFFY. I am not sure she was aware of them and we had an issue with jewelry bought on a cruise from EFFY a couple of years ago, we put it down as a one-off, but it clearly isn't.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

No “pros” were specified in this review

Sales 'technique' akin to the old stereotypes of second hand car salesmen or timeshare sales from decades again, very transparent, unprofessional and off-putting.

Helpful Review? 10 People Have Voted

Posted on May 30, 2022

Stone fell out

By Christina P., Connecticut, Verified Reviewer

I searched for weeks to find the perfect emerald ring to buy myself for my 50th birthday. I wanted something substantial to be able to pass down to my daughter. I finally found the most beautiful emerald and diamond halo Effy ring at Macy's and at a good price. The emerald had a little scratch but was not a deal-breaker. But after wearing for THREE days, the diamonds surrounding the emerald FELL OUT. I am not hard on my jewelry. Took off when showering. I am so disappointed. I am hoping Macy's will refund my money as I purchased it online and have removed the tags and worn it, for THREE DAYS. So upset at the poor quality after paying over $1,000 for a ring. I did my research and had assumed Effy was a reputable company and the quality would be excellent. That is not the case, unfortunately. Very disappointing.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

Style

Bling

Color

Quality

Longevity

Craftsmanship

Helpful Review? 10 People Have Voted

Posted on Sep 21, 2022

Rhodolite ring stone fell out!

By Joyce K., Toronto, Ontario, Canada, Verified Reviewer

I made a huge mistake purchasing many pieces from Effy at The Bay three months ago. While they look pretty at the first sight, the workmanship is horrible!

My rhodolite ring, which costs $2500, after only wearing it three times the main stone completely fell out and went missing. There is one smaller diamond stone missing on the side. I was shocked when I went home after dinner to see the ring in this state.

What was even worse, was the customer service. At first, I was told to bring it back to The Bay for repair, then I was told that if the center stone is missing it is not covered by their supposedly lifetime warranty. Then the Director of customer service with her extremely rude attitude told me that they might have to charge me for the repair because it is only my opinion that the stone has fallen out due to poor workmanship. I mean, REALLY? I have never owned any piece of jewelry or ring that the stones would fall out while newly purchased, not when they cost $15, nor $1500. Only Effy.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 10 People Have Voted

Posted on Nov 19, 2018

Diamond bracelet with faulty clasp

By Rosemary N., RUBY PRINCESS, Verified Reviewer

On November 4, 2018 on the Ruby Princess, I purchased a diamond bracelet at Effy. The clasp would not stay fastened and I took it back to the manager. He fooled with it and put it back on my wrist. It remained on my wrist for the rest of the cruise. I discovered it missing when I arrived at my car in Honolulu. I reported it missing to the Sheriff's deputy in Honolulu as well as lost and found. When I called Effy, they offered to sell me a replacement at a good price. I do not consider this a good enough response to my loss due to a faulty clasp.

Bottom Line: No, I would not recommend this to a friend

Company Response from Effy Jewelry

Dec 4, 2018

Thank you for your email. As we discussed on the phone, Effy offers a lifetime warranty on items purchased from us, however, the warranty cannot cover the loss of an item. We can offer a significant discount on future purchases for your trouble.

Helpful Review? 9 People Have Voted

Posted on Feb 12, 2019

Nice designs but junky, I included diamonds.

By Sue W., Beverly Hills, CA, Verified Reviewer

I love love love Effy's designs but why on earth do they use I1 and I2 junk diamonds?

You can see the inclusions of I diamonds with your eyes. Unacceptable for such expensive items.

Bottom Line: No, I would not recommend this to a friend

Company Response from Effy Jewelry

Feb 13, 2019

Thank you for your thoughts. I can assure you that Effy stands behind the quality of our designs as well as the components used within our creations which are in line with the industry standard.

Helpful Review? 9 People Have Voted

Posted on Feb 16, 2019

Buyers remorse

By Lynda B., Pennsylvania, Verified Reviewer

I purchased a beautiful Effy ring on my Royal Caribbean cruise last year.

I paid more than the cruise for the ring. Now it seems I see a replica of the ring everywhere in CZ.

I contacted Effy to see what my options are. I was told I had to buy up DOUBLE by cost. $7400.00 is OUT OF THE QUESTION.

I even went to local jewelry stores and they weren't even interested in it.

I own 3 other Effy pieces and have never seen them elsewhere.

Very disappointed.

Bottom Line: No, I would not recommend this to a friend

Company Response from Effy Jewelry

Feb 18, 2019

It's been said that imitation is the highest form of flattery! Please know that you will wear your genuine Effy ring for many years to come! We do have an equal exchange policy within 30 days of purchase but your purchase was well beyond the 30 days. After 30 days we do have a trade up policy of double the value of your purchase.

Helpful Review? 9 People Have Voted

Posted on Mar 2, 2019

Rose gold mixed stone flower ring turns your finger black

By Lori C., Redlands, CA, Verified Reviewer

My husband and I were repeatedly told by Royal Caribbean that the Effy Jewelry was high quality and guaranteed jewelry, so we trusted them when we purchased my mixed stone (Ruby, pink sapphire, and diamonds) "14-karat rose gold" flower ring. We bought it on the last day of our trip so I didn’t wear it until the right occasion when we got home. I just took it out to wear it a week ago and as the night went on my friends noticed I had black all over my fingers where my ring had rubbed. I was HUMILIATED! I was just showing off my ring earlier in the evening and now it was turning my fingers black!

Of course, as luck would have it, I was just outside the return window and now I’m stuck with a $3,000 purchase that is nothing more than costume jewelry. Please don’t buy from this company or any other jewelry company recommended by Royal Caribbean. I don’t even have the heart to tell my husband because he’d be so upset that he spent $3,000 on a piece of junk I’d never wear again. I wish this forum allowed pictures so I could post.

Bottom Line: No, I would not recommend this to a friend

Company Response from Effy Jewelry

Mar 5, 2019

Hi Lori, I am sorry to hear that you are having issues with a ring you recently purchased. I can guarantee that your purchase from Effy is, in fact, rose gold, but I want to make sure you happy with your purchase. Would you contact me at andream@effyjewelry.com so that I may assist you? I am looking forward to helping you.

Helpful Review? 9 People Have Voted

Posted on Jul 22, 2019

FAULTY RING

By Nadjana F., Munich, Germany, Verified Reviewer

I bought a ring on a cruise ship at the end of May 2019 and wore it for the first time recently. It kept catching on clothing and upon closer examination, I discovered that one of the small claws is not covering the gem stone. Its end is standing upright away from the stone and catches on the material. If also scratches upon touch.

This is very clearly a manufacturing fault.

Upon contacting Customer Service I was asked to provide an estimate for a repair.

And here comes the "NO GO":

IF EFFY would even be prepared to accept the cost for a repair, it would be in the form of a "Store Credit".

So, I have to purchase a new item to be credited (not re-imbursed) with the cost for repair of the faulty one??

To actually attempt to make even more money out of this situation is outrageous.

ONCE and NEVER AGAIN!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 9 People Have Voted

Posted on Jul 25, 2019

Buyer beware!

By Christina P., California, Verified Reviewer

Beautiful ring, but the quality of the craftsmanship is TERRIBLE. I have had to send my ring back for a missing stone FIVE TIMES IN ONE YEAR (this latest will the 5th, and I just got the ring back a few weeks ago from the 4th repair). I had the ring only a few hours when the first stone fell out. Not once has customer service apologized or offered any compensation for having to send it back, where they kept the ring four weeks each time, so many times. Truly disappointing. This was a gift for my 50th birthday, and the ring has spent more time in repair than on my finger. Never again will I purchase jewelry from Effy.

Bottom Line: No, I would not recommend this to a friend

Company Response from Effy Jewelry

Jul 26, 2019

Hi Chrisitna,

I know how disappointed you are and as we told you via our email communication, we are working hard on replacing your ring with a brand new ring in your correct size. We do make every effort to satisfy our guests with the lifetime warranty we provide and we hope to get your new ring to you ASAP! My apologies again.

Helpful Review? 9 People Have Voted

Posted on Aug 13, 2019

Earrings, bracelet, and now pendent

By Liane W., Alberta, Canada, Verified Reviewer

I have bought many pieces of jewelry from Effy - my wedding ring, a bracelet, earrings with a matching chocolate diamond ring, necklace pendant. Three of the four pieces are already needing repair. The bracelet has already gone in for repair and is broken in exactly the same place. One of the earrings the diamond has fallen out of and the pendant. I just purchased for my 50th birthday has completely fallen apart. I was an Effy fan and am so disillusioned by my purchases. I have spent a bundle on my jewelry and am so disappointed by the quality. We have saved up for these special events in our lives birthday, wedding, wedding anniversary. I will not purchase another piece from this company.

Bottom Line: No, I would not recommend this to a friend

Company Response from Effy Jewelry

Aug 27, 2019

Hi Liane,

So sorry for the trouble your jewelry is causing you. Please reach out to me directly at andream@effyjewelry.com so that we may decide on the best solution for you. Looking forward to assisting you.

Helpful Review? 9 People Have Voted

Posted on Sep 10, 2019

Gold, Ruby Ring

By W. Roseanne H., Iowa, Verified Reviewer

My husband purchased a Gold Ruby Ring for me on a cruise ship in February 2019 and one of the Rubies has fallen out, and is lost. I am very unhappy as it has only been a few months. I have sent an email to Effy Jewelry to have the ring fixed, and have not heard anything from them.

Bottom Line: No, I would not recommend this to a friend

Company Response from Effy Jewelry

Sep 11, 2019

I am so sorry to hear that your ring needs a stone replaced. As you know, all Effy jewelry comes with a lifetime warranty and we repair it for you at no charge. I was unable to find the email that you sent to our company website (customerservice@effyjewelry.com) but if you would forward your inquiry to me at andream@effyjewelry.com I will be more than happy to assist you.

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