Effy Jewelry Reviews

I recently purchased blue diamonds, a ring, and matching earrings on a HAL Cruise. I want to give a shout out to the Supervisor in the shop Mr. "Retche" and Sales Associate Qin. I wanted to buy my wife something nice for our 45th Anniversary. These 2 people worked with us, found what we liked, and Mr. "Retche" was very helpful; and I really appreciate his willingness to negotiate the price. We will always remember our experience and recommend Effy to all of our friends and family.

Bottom Line: Yes, I would recommend this to a friend

We returned another piece of Effy Jewelry today when the diamond fell out 5 days after purchase. We steered away from Effy for a long time but broke down right after Christmas and were reminded of the poor quality. We have had similar issues before and when we contacted Effy they promised to get back to us but never did. Fortunately, we purchased through a place like Macy’s that will accept a return without hassle.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

I purchased a ring through Macy's about 14 months ago. I had the ring for about 5 months when a couple of the stones fell out. My ring was sent off for repair to Effy and now less than a year later a couple of the stones they repaired have fallen out again. I purchased the ring thinking I was buying a quality product and now I will never purchase another Effy piece. I have never had to send a ring in for repair and now it needs repair twice. I have had my wedding ring twenty 25 years and have never had a loose or missing stone. Half the time I have had the ring it's been in the shop getting repaired.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

Please be careful when reading this review. A lot of inaccuracies.

I am very concerned about anyone thinking this is legitimate, fact-checked review, as it has a lot of errors (grammatical and contextual - like misspelling the designers name), as well that its sources of personal blog posts (which, upon reading, have factual inaccuracies as well).

To start, it saddens me to read such negative things about Effy, as I have many Effy pieces and am thrilled with the quality (like so many, many others).

Let's just talk about this ruby business, as, again, the information here is not totally accurate:

Lead-Glass filled rubies were a common practices across the industry, due to the scarcity of larger, less included rubies, post the ban on trading with Burma, for many years. Please note that lead-glass filled rubies are indeed rubies, they simply have been enhanced (like getting a filling in your tooth - it's still a tooth!). As a July birthday girl, I have quite a collection of rubies, some Effy and some from other retailers. Some of my Effy pieces are genuine rubies (albeit, they are smaller stones), other Effy pieces are lead-glass filled, as I wanted larger "look-at-me" pieces. EVERY TIME I have purchased an Effy ruby, I have been informed whether it was LGF or genuine. It's also right on the tag.

Macy's received a class-action lawsuit because the sales associate failed to tell the customer that they were purchasing a LGF ruby. Again, it's written right on the tag. It's important to remember that these are hourly employees, and not jewelry professionals, so I'm not surprised this got missed.

I agree with the reviewers "bottom line" that you should ask questions. At the end of the day, you're buying a piece of fine jewelry - be knowledgeable. BUT I would love to see the sources that are actually being referenced here when he says "Effy may be beautiful in the short term, the issue argued by experts is that consumers are being sold inferior products at an inflated price" - what experts? Do tell.

Why that particularly irritates me is that I have had pieces for many years, as well as given some to my daughters. This jewelry is the perfect "middle of the market" line - it's high end, better quality, nicer weight, but not with a Cartier price tag.

Lastly, just a heads up to Inna - the previous commenter - I'm sorry to hear you had a bag experience but you do have a limited lifetime warranty for every piece of Effy you buy. This covers manufacturer errors (like small stones falling out), at no cost to you. It lasts forever. I have used it when I lost a small pave stone in an older piece. I called Effy and they took care of it and I got it back in about two months. Also, depending on where you bought it from, you can bring it in and they will handle it for you. My piece was from Bon Ton, and they handled the whole thing.

Bottom Line: Yes, I would recommend this to a friend

We have been on two Princess cruise ships and my husband has purchased at least $50 AU in the two cruises. These include the tanzanite set, part of the D'Oro set, which are all absolutely beautiful and I get lots of comments. We recently purchased the ring to finish the D'Oro set online through Effy and we have had nothing but trouble trying to get our emails answered. We had so much trouble with FedEx; their customer service is non-existent. We are trying to register for a Certificate of Authenticity and it will not do it. Emails from Michael have been ignored asking for help and also for valuation. When we ring, they always say no one is available, and as we have to stay up late to call as we are in Australia, they can be sure that we will not be purchasing anymore when we next go on another cruise. When we had trouble with FedEx and had to pay more, we had to press the number for sales and then surprise, surprise, they answered as they thought they were going to get another sale, but on the other extensions, no one was available.

So no, we would not recommend them.

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend

After emailing Effy that night, I received a phone call from an Effy employee the following morning who somehow was able to order the refund. She told me to return to L&T, and that I would be refunded. Luckily, this is exactly what took place (as I thought I was going to file a civil suit). While I do not know who was responsible for the fraudulence, I am so grateful that Effy trusted my word and refunded my money.

The whole experience made me sick to my stomach.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I purchased a blue diamond flip top ring a few years ago in the Bahamas. I wore it a few times and a diamond fell out of the top flip portion. I was lucky enough to find the diamond and had it reset. I received the ring back, and a short while later a diamond fell out of the side. I really like the ring, but the setting doesn't seem to hold the stones. I don't really wear it that often and am not rough on it. So disappointed because I love the designs, but I will not buy any other pieces from Effy.

Bottom Line: No, I would not recommend this to a friend

I purchased a ring on the Carnival cruise line on May 12, 2019. This piece of jewelry is junk. The ring is turning a brassy discoloration. Plus one diamond already fell out. I can’t believe I was that stupid to get suckered into this purchase. $1,200.00 for costume jewelry. I’m so angry and disappointed in myself that I can be robbed. Paying that much money for a poor quality ring.

Bottom Line: No, I would not recommend this to a friend

The day before my flight I came to purchase a jewelry pendant. Opening hours were claimed to be true before I arrived. However, I arrived to see closed doors past the opening hours and specialists stating that they are busy putting down Christmas decorations and are unwilling to let me come in. I was shocked with such unfriendly, rude, and disrespectful staff. I would never recommend anyone such experience!

Bottom Line: No, I would not recommend this to a friend

Bought a new wedding set from the Carnival Fantasy while in Mexico. It’s a Canare diamond wedding set and I LOVE IT! The salespeople were some of the sweetest people ever. I have had rings from Zales and Kays that the rhodium dulled over and over on and diamonds fell out of but my Effy is just as bright white gold as the day I got it and my diamonds sparkle from one end of the ring to the other. I get compliments on my set all the time. I’m not sure about having to pay customs (as others have stated) because we did not have to do that. I would highly recommend Effy Jewelry.

Bottom Line: Yes, I would recommend this to a friend

I am addicted to Effy, it's a statement. Love my pendants, rings, and bracelet. Great Christmas present for my sister. I am in a rock band and I get lots of compliments on the stones as the blue topaz is my favorite. Best thing is there’s so much to choose from!

Bottom Line: Yes, I would recommend this to a friend

I recently purchased a ring on a Princess Cruise in Australia.

The ring was far too big and I was told that it could be made to fit free of charge through an agent in Australia.

Following a misunderstanding with this agent, I contacted Effy in New York and was advised to return the ring to New York where it has since been resized and returned to me at no cost to myself.

I am thrilled with my ring and the after-sales care provided by Effy.

Bottom Line: Yes, I would recommend this to a friend

I have several Effy rings purchased from Macy’s. I only purchase when the sales price is at 1/3 of the retail cost which happens fairly often. Still not certain it is a good buy but hopefully a fair buy at least. No rings worn daily so cannot attest to appearance and endurance after time. Quality does vary from rings.

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend

Why, oh why, do you not make more of your items in 18 kt gold? There are some of us that would be happy to pay the extra!

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

We recently completed two cruises with Princess Cruiseline. I can say that my wife has purchased jewelry, mostly from Diamonds International. On our first cruise, we met one of the representatives of Effy boutique onboard and again saw him at the Diamond International on shore. He was extremely helpful, however, we did not buy jewelry at that time.

The next cruise, my wife was wearing her Tanzanite and decided her pendant was not large enough. We went to Effy onboard our next ship and purchased a pendant and earrings. The representatives were again very helpful. This was our first jewelry purchase onboard the ship and must say we are completely satisfied.

A couple years ago, we purchased our Tanzanite off the ship at one of their recommended jewelers, along with my brother and his wife. My sister-in-law's ring was resized as we waited, but when she returned home, she noticed the stone was not set right. She contacted Princess and sent it in to be repaired. Within 3 weeks, she had it back and wears it to this day.

It appears from the reviews that ring sizing is an issue onboard at Effy, but with all the jewelry sold, there can be an occasional mix-up. We found that Princess works very hard to stand behind their product and services. We would not hesitate to purchase jewelry onboard at Effy.

Bottom Line: Yes, I would recommend this to a friend

While I was in Cozumel on a cruise, I had a diamond replaced on my wedding ring with a one of a pair of half carat diamond earrings they had that I loved and made another ring with the other diamond stud earring. I loved them. However, not even three weeks later the diamond they put in my wedding ring fell out. Unfortunately, I can’t find the diamond so half carat diamond is lost forever because of the cheap basket they used to hold the diamond on the ring. I took the other ring to another jeweler who put the other diamond in a better basket not a cheap basket to hold the diamond. I don’t recommend using Effy for switching diamonds out on rings. I am heartbroken. I will never do business with Effy again, they were once my favorite place to go.

Bottom Line: No, I would not recommend this to a friend

My partner took me shopping for my birthday and we found what appeared to be a gorgeous diamond ring. Less than three months after purchase a stone disappeared. I had just received my "lifetime warranty" papers in the mail about a week beforehand.

I opened a ticket on their website and, though I receive far too much promotional mail from them, I have heard absolutely nothing regarding the open ticket.

Superior craftsmanship? Stones don't fall from rings unless the setting was loose to begin with.

Very, very disappointed in this expensive piece of jewelry I cannot wear and they, apparently, don't want to fix.

Next step, take it to a local custom jeweler, have it inspected, replace the stone. From expensive to VERY expensive.

Bottom Line: No, I would not recommend this to a friend

I bought this garnet ring surrounded by small diamonds on our last cruise. I wore it once and one of the diamonds fell out. I have been trying to get my official receipts from the Effy store in Cozumel, but it's taken 5 months for them to arrive and that's only because of a dispute. I couldn't register any of my purchases! Terrible customer service from Effy on the International pier in Cozumel. I used really love my Effy jewelry but now they have really done a number on me. Shame on the manager and Effy corp has not helped at all. Extremely disappointed.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

I have a beautiful Effy watch - the Columbus circle diamond. But the stingray leather band has broken.

So I contacted Effy Watch to buy a new band and they just simply said no, we don’t sell bands anymore. And they did not even try any solution. So now I have a $3500 watch without the accessory band. This is not the way a big company should work with their customers.

Bottom Line: No, I would not recommend this to a friend

I recently purchased a yellow diamond necklace and earrings while aboard the Sea Princess on its 2018 world cruise. I was assured that I was being given a 40% discount off of the listed price of the pieces. However, on getting a valuation (which was advised by the store person), I find that the new valuations are much less than the actual price I paid for them. Not happy about this and this will be the first and last time I purchase any jewelry from Effy.

Bottom Line: No, I would not recommend this to a friend

I posted a hostile review before I made contact with Effy. Andrea from Effy customer relations is working with me directly to resolve my concern. It is only fair and reasonable that I remove the disparaging comments and give Effy a fair shake.

Bottom Line: Yes, I would recommend this to a friend

I too am experiencing a few challenges getting an Effy ring purchased in 2014 repaired. Micro-pave style, first tiny diamond lost 2016, repaired at that time under extended warranty. Have now lost another. Pursuant to my conversation with CS at Hudson's Bay in Canada, am told that Effy CS is on vacation; re-opens the 8th of July.

Phone number to call is (212) 944-0020.

Hope this info is helpful!

Bottom Line: No, I would not recommend this to a friend

I recently purchased a 14k necklace/pendant with black and white diamonds but after reading a review of Effy, I have concerns about the quality and if the diamonds are real or enhanced. I was not told of an authenticity warranty or that the necklace was to be checked by the retailer every 6 months. Please advise. Thank you.

At this time I cannot give a fair rating since I do not know the actual quality of my purchase and I have received no authenticity warranty.

Bottom Line: No, I would not recommend this to a friend

Saks sold me a jewelry cleaner that dulled my diamond and Topaz ring. I was heartbroken. So, I called and they send it in. They fixed good as new for free. Great customer service. I'll be buying more Effy.

Bottom Line: Yes, I would recommend this to a friend

I have only heard of Effy in 2018 when I was on the Carnival Imagination. My first purchase was a Tanzanite ring for about $150. It was on Sterling Silver. I wore this ring every day. In 3 months, I went on the same cruise and purchased a beautiful Diamond Ring from Effy tagged st $2495, but spent $1495, which I also wear every day. Three months after that, I purchased Tanzanite earrings, tanzanite bracelets, Diamond earrings, etc. Spent about $12k on the 4 cruises in the year.

I often go into Macy's to see their Effy sales. But the bargain is much cheaper to buy on the cruise ship, almost 60%-70% off - and no tax.

I previously would shop Tiffany & Co, but I found the styles at Effy and value amazing.

Surprisingly, I had the same salesperson on the ship 3 times, and all experienced and customer service is amazing.

I get compliments on the jewelry at work.

One of my favorite pieces is the diamond pave halo necklace.

Bottom Line: Yes, I would recommend this to a friend

I recently got my ring from Effy which made Effy factory a size smaller. I really like it but the question is can the diamonds on the ring be lost after the size reduction from Effy factory?

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

This is the second time I’ve been on board of the Mardi Gras carnival ship. The first time my jewelry experience was awesome, I spent almost $10,000, it was so good, lol. This time there was somebody new in charge, her name was Alayna, she was terrible.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend