I placed this order on April 27, 2018, and we are now on June 6th and I have yet to receive my order. I wrote the company on May 9th asking about my purchased product, because the site says shipping would be 2-5 business days, and being May 9th, we're already 8 days in. The response was I ordered a product that was in high demand and they underestimated the popularity of the product. They are working hard to get my item shipped. "Good news is that you will be on this batch of orders dispatching . You will receive additional email regarding the ETA but it shouldn't take long," was my response on May 12th.
They offered me a $10 credit, that was nice, but you think I want to order again from this site after my experience? Not likely. On May 19th I get a message saying my order will be shipped at any moment, making me think finally it's packaged and ready to be sent to me. WRONG. Now, May 26th, I'm questioning about a refund. They let me know May 27th they will give me 10% of my $25.00 order, which is $2.50. I don't want to shop here again!
We're now on June 6th, and I have yet to receive the product that I purchased on April 27th, 2018. And it also isn't telling me my things have been shipped yet. Why is this company still in business? It does NOT follow through with what they have printed on their site. They can't apologize enough, but don't do anything to resolve the matter. It sucks because I was so excited about getting the product. I thought it would be a site I could frequently use, but it doesn't seem that way. Their intentions are probably good, but they need to figure out a better plan in order to satisfy their customers.
Bottom Line: No, I would not recommend this to a friend
Company Response from Focallure, LLC
Jul 23, 2018
We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our Customer Happiness Officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.