NewDay USA Reviews

After closing, we were given a series of checks to pay off creditor balances that had already been paid off at least 30 days earlier. In fact, one requirement was that we send a copy of the payoff for our Tempurpedic mattress, which we did. Lo and behold, we received a check to pay off the mattress after we had already done so and provided proof. When we asked Jae White to reissue a check payable to us for accounts that were already paid in full, we were told that they could not do this and it was our responsibility to send the checks to creditors and wait for a refund. This is unacceptable, and I feel it is ridiculous that we have to deal with creditors to wait for refunds when we sent proof the balances were paid, and we were never advised that NewDayUSA were paying off balances that were no longer there at closing.

Bottom Line: No, I would not recommend this to a friend

Poor people skills. Rude and short. Process was broken and sloppy. Fired first rep. Second rep didn’t really understand why that was important. Finished because of all the emotional investment. Rates went lower, but we did not benefit. Vets are conned into believing that another greedy vet has their best interest.

Bottom Line: No, I would not recommend this to a friend

I am very happy with the terms of my new mortgage. My interaction with the person responsible for guiding me through the process was not very pleasant. The fact that I was applying for a VA loan should have made it obvious that I would not be familiar with the process since we only get to do it once. My contact person with NewDay USA was demeaning and arrogant. I was not given clear instructions until after I had completed a task in the way that it made sense to me, only to be told after that it was incorrect. Further, a sense of distrust was implied.

In my initial contact, I presented a list of debts that I wanted to consolidate. The largest one was not included in the process until I discovered it after the loan amount and payments were already quoted.

I also requested an additional $3000 to be disbursed to me at closing which was completely omitted. By the time I discovered it I was so frustrated that I just let it go.

After my closing, I had no idea what was next in the process so I asked. I was told my loan would now be funded. I still had no idea what that process entailed. No one had asked for my banking information to do a direct deposit and I assumed funds would go to my account so that I could pay my debts. So I had to ask again and it was explained that individual checks for each payoff would be overnighted to me and I would mail them. I waited 3 days for my overnight package to be delivered.

The point is, communication was very poor. It felt like my contact was too busy to spend to much time keeping me updated or answering my questions. Using email for this entire process is ludicrous. I could spend all day writing an email that would contain the same information that a 5-minute phone call could accomplish.

The young man that handled my process may be doing exactly what he was trained to do. If he was, you should rethink your training.

Bottom Line: Yes, I would recommend this to a friend

Always needed one more thing...process delayed and interest rate lock expired. Agent had to re-lock rate but would not get new rate even after Feds lowered interest rates another 1/4%, closed on Saturday, the 23rd of November, Agent stated loan will fund on Friday, the 29th of November and consolidation checks will be delivered Saturday, the 30th of November by overnight carrier. Monday, December 2nd has come and gone with no overnight delivery. Called agent and asked for the name of the carrier and tracking number but he was unable to provide and can not confirm if anything had even shipped out. So still waiting...without any information. And this was a VA Refinance with significant cost and funding fees. Big mistake!

Bottom Line: No, I would not recommend this to a friend

My loan officer Brandon was very helpful, I just feel my rate should have been lower. My appraisal was off by $50k. So I paid your high fees and got basically nothing out of it. Will not recommend to other Veterans. Comps were taken from Hamilton, not where I live, which is Hanover TWP. Huge difference in real estate values.

Bottom Line: No, I would not recommend this to a friend

I knew going into this that at 1% origination cost NewDay USA was significantly more expensive than other lenders. I expected that NewDay was experienced and the process would be as easy as my last refinance. What I did not realize was that while the nice, respectful agent who was willing to work with me after 5 pm when I got home from work had no experience and no oversight. My home has significantly increased in value, 50%, in six years. I have never missed a payment. I chose to refinance to pay off credit card debt. My agent Cody was right on it, calling me nightly making sure I got my appraisal. After that, he only called when he needed something ASAP. Documents he couldn't accept because they were encrypted, and needed me to re-send my PII unencrypted. Then he didn't even warn me, I just got a call from a random credit agency and I had to chase my agent down to tell me they needed to validate my most recent mortgage payments. (I was...just supposed to trust a random call from a credit agency?) But I did it. So imagine my surprise when I call him the night before my closing - agreed upon and still "cleared to close" on 1/17 on my dashboard - when he tells me no, the company can't close for a week after I electronically signed the electronic copy of the paperwork I had just received. When I follow-up again, he says I'm cleared to close, but he can't schedule the notary. And when I close with the notary on 1/24, I realize that my agent had lied to me (it is on your phone record) about being able to pay my mortgage 1/2 every two weeks when I get paid. Which is called "partial payments" and is not an allowed option on my new mortgage. So now I am sitting at home, filling out the paperwork to go with these stupid creditor checks that I have to mail myself just so you can keep the money for a few more days by not wiring it to me to pay online, and I am very, very angry.

Bottom Line: No, I would not recommend this to a friend

I'm already skeptical about giving my SSN over the phone. Once I gave the agent all the information I haven't been able to contact the agent since. This is making me feel like I've been scammed by this company. Please be prompt about your response. Thank you.

Bottom Line: No, I would not recommend this to a friend

This review is for a specific Account Executive who initiated a credit pull on me through Credit Plus without my consent. I only inquired what NewDay was offering since I already know what my current mortgage company is offering. I told this Account Executor who goes by the name Edmund that I will call him after a couple of days after I decided who to go with. But, I did not realize that Edmund already initiated a credit pull and sent all the paperwork in the mail and in email. When I told him after two days that I decided to go with my current mortgage company, he was very upset and even raised his voice on me letting me know how mad he was. I reminded him of our initial conversation over the phone but it did not matter. After that, NewDay USA keeps calling my home phone and keeps sending solicitation mails even though I told them to stop. I think they are only nice if you refinance with them. I found out about the credit pull when I did a credit report through my ID website.

Bottom Line: No, I would not recommend this to a friend

Mr. Alec Chapelli was my loan officer. He was excellent to work with. My experience was timely and result oriented. It was my privilege to meet someone in this day and age that is detailed oriented, informative, and courteous. Thanks Alec and thanks NewDay.

Bottom Line: Yes, I would recommend this to a friend

I feel the loan officer was too new to be on his own. He over promised and under delivered. The whole fee structure was a blur. In the end, I didn’t get the things I wanted to pay off and my rate and monthly payment are more. After closing, they took too long to send the payoff checks causing one of my creditors to be 40 days late. And they had to reissue a couple because they were not addressed to the creditors. That part was left up to me to figure out.

Bottom Line: No, I would not recommend this to a friend

Very easy and painless loan process. Prompt, friendly and professional service from their loan staff. They peddled my loan to another company within months of loan inception. So disappointing!

Bottom Line: No, I would not recommend this to a friend

I was not very pleased with the interest rate. I feel it could have been a little better. Since I have undertaken this refinance, I have been offered interest rates as low as 4.63. Your Rep was not very sociable, and his response to my email or text questions were very slow or non-existent. Sometimes I had to ask more than once. Although he sounded nice, maybe he was overloaded with a workload. I don't think I would recommend NewDay. I would suggest shopping around.

Bottom Line: No, I would not recommend this to a friend

It took six months to complete this evolution. The requirement of the VA to have the repair work completed BEFORE the loan could be closed created an ongoing situation of requiring one document after another, even though my retired/part-time employment was fully documented at the start. Additional requirements of inspections, water testing and change of roofing contractor caused delay after delay. While the closing did bring debt relief, the final cash-out was $20,000 less than initially requested (only $5,000 to me), meaning other home repair projects could not be attempted.

On a brighter note, Mr. Bernard Rocha was the epitome of professionalism and tenacity, trying to explain these requirements to a very frustrated client, and seeing this loan process through to completion.

I am a homeowner. I am NOT an electrician, a carpenter, a mason, or even a very good painter. The additional repairs required outside skills and up-front money that I didn't have. My overall impression, after three months, was New Day/VA didn't trust me to accomplish repairs to my house (that I've lived in for 26 years) on my own time, with money from this loan. It will now take more time and creative thinking for a kitchen renovation and bathroom renovation that my wife so dearly wanted.

Bottom Line: Yes, I would recommend this to a friend

From the beginning, we were told we would close 11/13/19. This time came and at the last minute we're told we needed more documents and then we will close. This time came and then the last minute we needed more documents then we could close. This happened four or five times. When we finally closed later December we furnished pay off for several items. When checks were issued they were wrong. It is now January 7th and still hadn't been resolved.

Bottom Line: No, I would not recommend this to a friend

After two previous calls in the past, I was able to start the process for refinancing our mortgage. May 6, 2020, was the day the first online papers were signed, starting the refi process. Our first experience with NewDay was flawless, this time it was a horror show because of the virus. Joe did good while we where challenged with delay after delay, starting with paperwork signing, insurance, and taxes.

The one thing that had angered us a bit was I had asked early on in the process about an additional decrease in interest rates and would we be given the lower rate. Joe had said that we would qualify for that reduction in rate.

Before the final paper was processed I asked Joe if the rate had dropped, he said yes but we where not able to get it as we were locked into the loan. May 6 to July 31, that was not the two weeks getting a refi is done. We should have been given the rate reduction once the rate changed.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I just finished refinancing my house with NewDay USA. I am pleased with the process. I was skeptical to go with this company after reading some of the reviews but contacted them by phone and discussed some options. I also contacted several other companies. NewDay USA was straight up on the first phone call about what they would do for me while the other companies all wanted to know what the last company said they would do. I went with New Day USA and am pleased I did.

They do require a lot of paperwork but nothing that seemed unreasonable. The process did take over 60 days but I did not feel it was being "dragged" out on purpose.

My account manager was Chris Khokhar and was helpful over the phone and was always available if I called.

The closing went smooth with no surprises.

I am a Veteran with the US Navy and they constantly emphasized their appreciation for my service.

Looking back on the experience with the question, “If you had to do it all again with New Day USA, would you?” I can say yes.

I hope this review helps someone and if it does I hope their experience is equal to mine.

Bottom Line: Yes, I would recommend this to a friend

The staff was very professional and kept in contact with me during problems with third parties such as my bank and associations. The only problem is the money appears three days later than I expect it.

Bottom Line: Yes, I would recommend this to a friend

Since my husband is a veteran, I went with NewDay USA and made no mistake in dealing with them. They were very helpful, patient and thorough in assisting us. Our loan was approved within a month, and they assured us that they are still there to help us. Thank you NewDay USA.

Bottom Line: Yes, I would recommend this to a friend

Really decent service. I was looking to refinance away from Wells Fargo. It was missing two key items though. With my other financial services, the customer service was a bit warmer and personal, they cared, but with NewDay, I felt more like a number.

Rates could be a little more competitive though with other institutions.

Bottom Line: Yes, I would recommend this to a friend

Our account manager, Will Lyons, was professional and thorough. He spent significant time understanding our financial situation to get us the best possible outcome. I would recommend him to friends. Two areas that could be improved:

1. We were never given a heads-up that the VA appraisal process was much different from a commercial appraisal, particularly in that the appraiser is a government employee. This lack of communication caused confusion that could easily have been avoided.

2. Toward the end of the load, Will told us that the funds would disperse one week earlier than actually happened. This appears to be a simple mistake.

Bottom Line: Yes, I would recommend this to a friend

I think everyone I had to speak to, Sean Wall and Collin Hall, were incredibly nice guys. Really easy going, always answered the phone, just overall great guys to do business with. One thing that could have been better, which would have made this process a 9 out o 10 (cause nobody is perfect), is that I wish they didn't have to request the same information more than once. I swear, it was incredibly annoying, to have to resend things more than once.

Bottom Line: Yes, I would recommend this to a friend

To whom it may concern:

I just want to reach to your company to show appreciation in excepting and expediting my loan. The loan officer was courteous and professional in guiding me through the VA refinance process.

Again, I'm very grateful for your company and employees' in helping me through this loan application at a very difficult time due to death of a parent.

Regards.

Bottom Line: Yes, I would recommend this to a friend

My agent was very helpful and patient. When I made a call, I was desperate for help. I was contemplating on filing for bankruptcy as my last resort, although I don’t really want to do it. The appraisal was quick, and the closing was only a few days late than expected. I was pleasantly surprised. Thank you for the assistance.

Bottom Line: Yes, I would recommend this to a friend

The point of contact, Rose, was always available for questions when I had them and usually pretty helpful, except when she moved the goal post. Don’t tell me I need to do A, B, C to be able to close, then change the requirements once A, B, and C have been met. That just makes an already stressful relocation worse. The referral to the HomeAdvisor was great, they found me a great realtor who was super helpful.

Bottom Line: Yes, I would recommend this to a friend

Both my husband and I have jobs where we can’t take breaks. This made it difficult to send information that was needed or answer calls. The appraisal took longer than what we needed. Getting inspection for wood damage was challenging. We live in a rural area with not much to pick from. The UPS driver left the envelope on the porch and it was soaking wet. Luckily everything dried ok. Our internet service isn’t the greatest, and we aren’t the most technology-savvy. We used our phones to send documents. It seemed like every day I send one more thing. With that being said, we were able to get the loan we wanted.

Bottom Line: Yes, I would recommend this to a friend

We were referred to NewDay by a friend who had refinanced their home and had a good experience. Upon contacting NewDay, we were immediately contacted in return and began the refinance experience. Because everything except closing was done by email and phone conversations, it was a fairly simple process. The response by our contact person was almost immediate each time we had a question or emailed paperwork. He made it easy and as brief as possible each time. The only hitch we had was receiving the payout checks to two of our creditors and ourselves. We were told they would be overnighted on a Friday the 15th but did not receive them until Monday the 18th. We assume this was because it was a holiday weekend. We will absolutely refer anyone we know who is thinking about refinancing their home to NewDay.

Bottom Line: Yes, I would recommend this to a friend

I had a great experience with NewDay USA. Will, my loan person, was very helpful throughout the entire process. The process was quick and painless.

Bottom Line: Yes, I would recommend this to a friend