Nurx

Complete scam.

They advertise a medication "Nikki" which turns out they do not have. Why am I stuck paying a consultation fee if my prescription is out of stock?! They say it's a nationwide shortage but they are still advertising it...right now! Refused to refund my consultation fee, said I received one...sorry what consultation was that saying my birth control is out of stuck and recommending another one that is $30 more. Or how about when I asked about the cost of depo...was the consultation that you charge $250 when it's only $50 at Walmart?! What a joke...disputed the charge with my bank and they agreed. Fraudulent!

Bottom Line: No, I would not recommend this to a friend

Absolutely horrible customer service. My cousin, who is a minor and I am the guardian of, and I sat down to get her some Birth Control after her doctor gave the OK. She needs help with these sort of things. She got birth control from them in the past but there was no insurance. She now has a Medicaid plan - it is a family plan under me since she is still a minor. The health insurance company no longer sends cards and there is an area to upload a card that you cannot skip. I've been trying to figure out what to do if I don't have a card for a WEEK now. I simply ask them how to submit insurance info without a card and they give me the run around each time. I feel as if though since I told them she has Medicaid that they are now just completely ignoring our requests. My last message asking what to do was seen by Nurx and ignored. It says on their website they take IL Medicaid but then they discriminate against those who have Medicaid.

Bottom Line: No, I would not recommend this to a friend

I submitted my info to Nurx through their app and they didn't do anything...literally nothing!

I got an email stating they had trouble verifying my name on my work ID, so I replied and then never heard from them again. Then I messaged requesting to cancel (since, ya know, I never heard back from them) and now I see they billed my credit card for an exam? I definitely never received an exam. I never even got a reply to my message. There was literally nothing they should have billed me for...yet, here I am, fighting with my credit card company now to get the charge reversed.

Do not use this company. Sketchy for sure! You have been warned! Plus, ya know, fraudulent billing...

Avoid, avoid, avoid!

Bottom Line: No, I would not recommend this to a friend

I have been using Nurx for three years and never had any issues with them. I was taking Nikki specifically to control my PMDD. Without medication, my PMDD is so severe that I have psychosis, depression, and I am unable to work. After starting Nikki, my life completely changed. I lost 7 pounds within a week of starting it and my moods stabilized. My relationship with my family drastically improved also.

Nurx suddenly started sending me Loryna instead of Nikki. Yes, they have the same ingredients, but they have different inactive ingredients and different manufacturing processes. I got so sick, like extremely sick! I was throwing up, I gained 10 pounds, my PMDD came back, and I was super depressed. I told Nurx what was going on and that I can't handle Loryna and that my PMDD symptoms were coming back. They told me Loryna is the same as Nikki. I asked them to just send me Nikki and they said okay. I bought another 3 months' worth of pills and they sent me Loryna again! I didn't know what else to do and hoped all the symptoms would just go away on their own but it got worse and worse every month. My PMDD is completely back now and it already has started affecting my life.

I don't think people understand how PMDD affects women's lives who have it. It is like a never-ending nightmare. I knew this would happen because they wouldn't listen to me. I informed them of how sick I am and how my PMDD symptoms are back. I spent $80 on Loryna but I couldn't return it to them, which I understand. I ended up contacting Simple Health and they ensured me they will only send me Nikki and nothing else. I sincerely hope they are telling me the truth. I have VA benefits and they won't cover my birth control so I need these online services for my PMDD management. I don't understand why it got to this point. I was willing to pay more for Nikki. I feel less sick after stopping Loryna, but my PMDD is really bad right now.

I would recommend people to reach out to Simple Health instead of The Pill Club or Nurx. (The Pill Club wouldn't promise me that they would only send me Nikki either.) Nurx made me trust their judgment and I just kept getting sicker, even after I kept informing them of what was happening to me. It sucks because I never had an issue with them for three years until recently. Just be careful and if you feel sick from a certain medication, talk to a doctor and try to fix the issue.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

Nurx has the RUDEST customer service people I’ve ever experienced. They keep messing up my prescription, mistakes are made on their end each month, and when I try to figure out why this keeps happening, I’m getting spoken to with an attitude and hung up on. I call back and get another rude female with an attitude. If y’all hate your job so much, find another one because you shouldn’t be dealing with people! Will be using a different company once my refills are out.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

This is the worst customer service I've ever had. I'd give them 0 stars if I could.

First of all, they changed my routinely taking birth control pills to another brand, which is at cheaper prices for no reason. Secondly, I uploaded my ID and insurance card to make sure they'd reach out to my insurance company for reimbursement. The first time they dispatched my pills they charged me $45 and I was surprised because my insurance company has been covering the cost for birth control pills for the past two years.

So I contacted their customer service and they agreed to cancel that charge after a long and painful discussion with their technician. They also promised me that from then on they'll start charging on the insurance company. Until recently I found out that they've been charging me every 3 months for $45 and when I called them, they kept saying that it is my responsibility to contact my insurance company for reimbursement. They don't even care when the customer doesn't want to continue to use their services.

Overall I don't think it's worth it to pay the $15 membership fee to Nurx. You can definitely get into less trouble if you choose somewhere else, especially that you need to take the pills regularly. It's more than frustrating when you get into trouble with getting them, given that their customer service responds slowly and non-proactively.

It seems like Nurx has put a lot into promotions or advertisements other than satisfying their customers. I honestly don't know where all the reviews come from, but hopefully my review would help those who're still trying to make a decision.

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend

I waited 2 weeks for a response for medication assistance. When I called, I was just told they were very busy and I would just have to wait. Customer service could not tell me how long the wait would be...but they had already charged me for a consult even though they couldn't tell me WHEN the consult would occur! Really wanted to use this service, but if their customer care is this bad now, what will it be like in the future? It would be SO SO easy to communicate to brand new customers what the anticipated response times will be!

Bottom Line: No, I would not recommend this to a friend

Stay far away from Nurx! Was receiving birth control every 3 months by mail. On the 5th order, it became a disaster. Received a message on 1/8/23 informing my prescription was being processed and would ship in a few days. Ten days go by, no prescription mailed.

On 1/18/23, I received a message informing the account was up for renewal and I needed to update my account with any changes to my health, insurance, payment, or personal info. My prescription, which was in processing on 1/8/23, now showed as “under review by our care team”. I immediately responded, informing no changes had been made to any of my info. Days go by with no response and no movement on my prescription. Made several attempts to contact this company, by app, phone, Facebook post, and Facebook messenger.

On 1/26/23, Nurx contacted me through the app to tell me the prescription was ready and asked if I wanted it to be shipped or sent to my local pharmacy. I reply immediately with the name, phone number, and address of my local pharmacy. Nurx responds a day later to confirm my prescription has been sent to my local pharmacy. I call the pharmacy and they inform me the med is out of stock and would have to be ordered.

On 1/29/23 I go to the pharmacy to pick up and they inform me I have to pay out of pocket because Nurx sent a duplicate prescription through their digital pharmacy, Propel, has mailed it and has already billed my insurance.

The request for a renewal and updated information should be dealt with MUCH sooner if this is the kind of delay that happens. It’s no wonder this company cannot dispense life-saving meds. This company has grown bigger than what they can handle, do not respond promptly, and do not communicate effectively between one another, in turn providing horrible customer service and care. People should have a way to easily contact a live human being during business hours to handle such matters and/or get a response on the app within hours, not days. As a “medical company” this is simply unacceptable. I have deactivated my account.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

I tried Nurx for the first time about two months ago. In the beginning, the care team was very nice and responded well. I had no problem getting a prescription. I ran into a problem with my insurance. I was attempting to get it while my current insurance would he running out at the end of the month, but Nurx told me my "insurance had been terminated". I accepted this because I assumed it was because of when I was attempting to get the BC, so I paid the $15 for a monthly supply. It came fine, no problems. Once the 1st of the new month came, I added my new insurance. When it was time for a new pack, I received the same message from before, which could not be correct as my insurance was brand new! I went to The Pill Club and just received my first shipment. No problems, no questions about my insurance, and great customer service with other goodies alongside three months of pills! Unfortunately, because of my struggles with insurance and no help from their customer service about it, I would not recommend.

Bottom Line: No, I would not recommend this to a friend

This service blows goats. You can't get ANYONE to respond to you unless you say you want to cancel. They send the wrong quantities, and continuously charge me for prescriptions that my insurance covers for FREE. It's far easier to just drive to the pharmacy!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I have had nothing but horrible experiences with Nurx.

For one thing, they refused to fill my script. The area I live in is a Gynecological desert, and I had a six-month wait to get a script to refill my birth control. They said because of my migraine history they would refuse to fill it, I explained to them that they are not true migraines but a condition called occipital neuralgia and I was diagnosed with it after an accident, but because "birth control has been linked to strokes" they refused to fill it.

Well, I came to needing another doctor and they did not reply to my request for a script for 4 days, which in that time I had gone to GoodRX, gotten my script refilled, and was on my way. So it costs $45 for a year-long prescription but I think it's totally affordable and they give me GoodRX coupons to go with it.

I think this company needs to be looked at by the FDA, BBB, and the FTC for poor customer service, which can cause issues for people.

Oh, and GoodRX was like, "Would you like a script for your migraines?" Except that the medication they offered I tend to projectile vomit straight up immediately upon taking it.

But they still offered it.

Bottom Line: No, I would not recommend this to a friend