SmileDirectClub

Every REAL person who has reviewed this company is disappointed in some way. I’ve mainly experienced a high number of two month "mid-course corrections" plans due to MANUFACTURING ISSUES, and one course because my two front teeth were moving outwards. This pushes back your treatment plan extremely, I was told a 6 MONTHS treatment plan and it has been A YEAR AND 2 MONTHS. When this happens, you have no choice but to wear the same trays for WEEKS, and they get very worn out, discolored, sometimes crack.

I would have reps giving me dental advice, sometimes two different reps would tell me two different things. Also, there has been a rep who never actually put my order for retainers in after a full phone call. The new order of retainers is now over 4 weeks late. I can’t believe their website has 5,000 perfect reviews, I’m definitely going to be looking at bank statements because with how badly this company is ran, I DO NOT TRUST THEM.

If you are looking to straighten your smile, it’s so true that you need to be constantly checked. My smile is straighter, but I have had my trays out for only a few hours and teeth shifted because when I put trays in they were so tight, this is concerning. I think my teeth could look better. You get what you pay for (cheapness). I think it’s a great concept but should not have its costumers be test dummies for a company that needs to be HIGHLY readjusted.

Bottom Line: No, I would not recommend this to a friend

I purchased a buy one get one Full Enbrightenment Systems over the Black Friday weekend. I should have received two Full Embrightenment Systems; what I received were two packs of the brightening pens. I have emailed them, sent copies of the order, my credit card statements showing the charges, and a photo of what I actually recurved. Each time my complaint is passed to another "customer service professional." Finally, I called and thought I’d finally gotten someone who had authority to make good on the order. NOT SO! Now it is crickets, totally non-responsive. I would not recommend buying products from this company.

Bottom Line: No, I would not recommend this to a friend

I almost didn’t do this and kind of wishing I didn’t because they seem to be a bad company. My overall experience with the aligners wasn’t as bad as some people have had, but now I have straight teeth and no retainers to keep them this way unless I go outside SDC, which I’m having to do for now because I’m supposed to be done today. I’ve been trying for weeks every method possible to get an update to the point that I got blocked on Facebook and Twitter for just sharing my dates of what I had been told when I called. I got a dozen different answers when I would try to inquire, most were "you will have tracking in 2 to 5 days" or "3 to 5 days," a few were "no later than the end of the week." Last one was 7-10 days and maybe they will have tracking.

At this point, I’m not really sure if they’ll send them so I have started the process to get some elsewhere while I wait. As far as the aligners, I was luckier than most, but after seeing all the issues and learning there were probably other options out there for the same money and monitored by a dentist office, I would have done that instead.

Bottom Line: No, I would not recommend this to a friend

My plan was supposed to be less than 10 months to straighten some lower gaps and outwardly angled 7 and 10 uppers that had shifted from braces when I was 16.

I'm seriously now into my 4th or 5th "refinement" and almost three years later! Thank god there was no charge but I have to keep taking photos and coming back for scans. I would've much rather shelled out the extra 1.5k to go to a legit, local ortho.

Bottom Line: No, I would not recommend this to a friend

The corrective liners arrived promptly and easily and things went along nicely until you are finished with your alignment. When you go to order retainers to keep the progress you got, then it becomes a nightmare. I've ordered retainers twice like recommended and both times, I have to repeatedly call and bug them to get my retainers. Every time you contact them to find out where your retainer order is, they tell you they will escalate your order to the lab team. You have to stay on top of them or you'll never see your retainers.

Bottom Line: No, I would not recommend this to a friend

The experience was amazing. The girls are very sweet at this location I went to and they made me feel comfortable. The customer service phone line was great as well. This rating is for the company itself for being misleading and making a "mistake" on my interest rate and total payment amount.

Just please be careful about your payments and interest. Ask a lot of questions and ask for copies. Make sure you 100% know about what you’re signing up for in regards to the cost. I signed paperwork for $250 down and a monthly $80 fee for 24 months for a total of $2170. I was told I could pay in full, which I planned on doing by the end of this month. By doing this, it would be $1850 ($350 cheaper). Next thing I know, I get an email from SmileDirectClub about healthcare finance. My contract was modified and I am approved for a loan of $2500 with a 17% APR ADDED. The company claims it’s "not a lender", but they're clearly lending me money with interest. That is a whopping total of $3295.73 for the aligners and my payments would now be roughly $128, not $80! I was mortified, to say the least. I'm shocked at the high interest and especially because I have great credit and there’s never a reason for me to pay such high interest if I were to go that route. On the bottom of the contract I received, my initials and signature were done electronically. I never signed that paperwork in particular and will ask for my copies at the office for the ones I didn’t get copies of.

Don’t let this happen to you. Understand what you’re getting yourself into. I was lucky enough to see this the same day and made a phone call to completely cancel my order and get a refund. I was told that there was a mistake on my contract and that they see this a lot. This is really sketchy! I asked for emails about confirming all of this and the customer service guy was great about it and sent them to me. I now have to call the healthcare finance company to let them know I canceled my order, so I don’t get sent to collections or have them call me about not making payments.

Bottom Line: No, I would not recommend this to a friend

Do not be fooled by the message they left regarding working with me in private off-line. Despite having left them my cell phone number on their private response last week, nobody has contacted me and nobody is working with me to resolve the situation.

Bottom Line: No, I would not recommend this to a friend

Don't waste your money or time. They will ask you what your "main concern" is and apparently that's all they'll fix. They'll show you your results on a 3D image. SCAM. They will only fix your "main concern" and nothing else. Biggest waste of time and money. My biggest regret EVER. Customer service is worse than awful. Please don't waste your time and money.

Bottom Line: No, I would not recommend this to a friend

I am extremely disappointed with SmileDirectClub. I've bought the aligners, which turned out to be ok. But I never received the retainers that were ordered in May 2018, and it was supposed to take only a couple of weeks. I've been calling almost every week and the customer support can not provide any answer regarding the delay.

This has been a bad experience with them, nobody calls me back or emails with a straight answer. Do not recommend their services.

Bottom Line: No, I would not recommend this to a friend

I had thought this was going to be an easy process as advertised and it was fairly easy at the beginning, but after paying for my $250 down payment, my aligners have apparently disappeared. I had been receiving emails updating me on the status of my aligners (the last stating that my aligners were being trimmed to fit perfectly) up until last week. I went to my dashboard and it is now saying my impressions have been received? A step that was completed months ago.

I've been in contact with customer service several times and no one can tell me where my aligners are and why my dashboard is showing incorrect information now, they just tell me that they are waiting on a response from the lab. Meanwhile, my next payment has been taken out of course. I have no idea what I'm supposed to do now, but I would not recommend this company to anyone.

Bottom Line: No, I would not recommend this to a friend

This company has the worst customer service I have encountered. They do not want to actually speak to a customer on the phone and give you the run around via email. Avoid at all costs...

Bottom Line: No, I would not recommend this to a friend