SmileDirectClub

This company is such a scam. They never sent me anything but they took $250 and drafted money from my account for four months. When I call and try to get my money back they said they don't have any record of taking anything. They should not be in business any longer. When I called and told them to delete my card info, they said they would, but then this month draft out another $87.50.

Bottom Line: No, I would not recommend this to a friend

SmileDirect will provide little to no help if your teeth are off target. They do photo checkups on your teeth, but if you tell them you are concerned at the time, they will not reach out to you at all. Also, when I needed to order a retainer to prevent the loss of all my progress, I was told it would take two to three weeks, but it actually took nine weeks! In the meantime, my teeth shifted significantly, since the aligners are only designed to last two weeks. I never spoke to an orthodontist prior to ordering from this company and now I truly regret it. My teeth aren't exactly where I want them, and now I'm stuck with a company that treats their customers like dirt.

Bottom Line: No, I would not recommend this to a friend

I purchased my kit and returned my impressions. My impressions were just like pictured in the example they gave. Weeks go by and then I get an email telling me I have to buy ANOTHER kit. I was already worried after all the reviews that it might be sketchy. This red flag let me know not to continue with this business and just go to my dentist.

Bottom Line: No, I would not recommend this to a friend

Their customer service is atrocious. My smile wasn't fixed as promised, just sort of moved around (my teeth are still quite crooked) and I have spent literally two months trying to get ahold of someone to see if it even can be adjusted anymore. In spite of my initial politeness (my patience has long since worn thin), I was lied to, hung up on, told that I was placed on an "expedited review" list three times and still not had any contact and charged for additional correction even though I did not receive it. They are now threatening to send me to collections for refusing to pay for that service which I never even approved. If you have very minor adjustments they may be fine, but I would go with another company as this one is morally bankrupt.

Bottom Line: No, I would not recommend this to a friend

Not only do my teeth not look like the 3D treatment plan, I ordered my retainers on 6/26, received someone else's on 8/8 and with 12 phone calls and complaints, I still do not have my expedited retainers, and it's 8/30. Customer service is horrendous, and they have no case notes to refer to. I would never recommend SmileDirect and filed a complaint with the BBB. In addition, I have scheduled an appointment with a local Orthodontist to help with the alignment of my teeth. This has been the most frustrating experience I've ever had.

Bottom Line: No, I would not recommend this to a friend

One hour after ordering the impression kit, I decided to cancel my order, as I decided I wanted to discuss it with my own dentist at an upcoming appointment. When I attempted to cancel my order through the chat option on their website, the worker I was speaking with would not let me. Despite being persistent, she simply kept suggesting alternatives. I gave up and decided to call the service number. After an hour on hold, I was finally able to cancel my order. However, the next day, I was alerted that the impression kit had shipped. I sent an email asking what I should do - no response. A few days later, I email them again. This time, they tell me they will not accept impression kits even if they are unopened and that they will not refund me unless it is cleared by a dental professional. Why, then, was I not told that when I called originally? Why was I not told that it was too late to cancel? I’m less upset about the inability to get a refund, I’m upset about the lack of communication and assistance.

Bottom Line: No, I would not recommend this to a friend

Everything runs late, and managers lie and say they will look into it but never call back. I called to cancel and was told I would have to wait 3-4 days for someone to call me back. Whatever you do, don't give them your credit card info, it's a trap.

Bottom Line: No, I would not recommend this to a friend

Okay, so everything went smooth. I got my aligners in the mail, I open them up, I looked at them, and I knew there's no way they're going to fit my mouth. Yep, they don't fit at all. Not even close; I don't even think they are mine. And they send you a whole buttload of them to begin with, so you're stuck with all these aligners and you can't do anything with them.

So I emailed them four times, called their office twice, and sent two messages on their website. No response at all...nothing. It has been three weeks and I haven't heard one thing from them. HORRIBLE CUSTOMER SERVICE, lazy people. So, think about it before you do it.

Bottom Line: No, I would not recommend this to a friend

I had a scan done in-shop. I brought up an issue that I thought was reflected on the scan. A tooth that has partially erupted just magically vanished on the proposed treatment plan. Plus the Smile shop made me believe that the down payment would not be processed until I approved the treatment plan, which is not the case. I called customer service and the guy was rude. Trying to blame it just on a misunderstanding with the Smile shop. It's not just a Smile shop problem when the doctor planned it that way, but there is a tooth still there. Also, they had no plan to remove it.

Bottom Line: No, I would not recommend this to a friend

I don’t know where to start.

First off, for the amount of time I have worn these aligners, to the amount of money I am stuck paying, is ridiculous.

I was put on a 4-6 month plan, and I am paying for 2 years. If I had just gone to my regular orthodontist, it actually would have been cheaper. These people do not care for your teeth or your wallet appropriately.

Second, they are a bunch of thieves.

After my VERY short wear of the aligners came the retainers. Now it cost about $100 for your retainers.

Knowing my time was due for my second set, I appropriately called their "customer care specialist" (which by is a joke of a title, so use that title loosely) to inform them that I did not want them. The woman who I was on the phone with ASSURED me that I would not be charged for it, and that I was NOT on the list they have to get money automatically removed. She informed me for them to take the money out that I would have to either submit a request for the retainers or call myself for them.

Third, they are a bunch of liars.

The very next day after my very detailed phone call, I get a notice from my bank informing me that SmileDirectClub withdrew $100 from my account. For what? You guessed it, the very retainers that I called the previous day about and was assured three times by this woman that they would not take out.

I called back about this ridiculous charge. Turns out their "customer care specialist" made what they called a slight error, but in reality, was just a ridiculous lie. I was, in fact, on the list for them to automatically take out the money for the retainers. And she NEVER took me off of it after she reassured me three times that I would not be charged for something I didn’t want, but I was ultimately charged for the following day after our phone call.

Fourth, their customer care service, if you can even call them that, is a joke. And their product is unfair and overpriced. For the time of the length of wear, these people are crooks and liars, and have done the bare minimum to actually "put a smile on my face."

Buyer beware.

Bottom Line: No, I would not recommend this to a friend

This isn’t a review for aligners, but for their online shop - the teeth whitening kit and LED light. I received a defective LED light and contacted them immediately. I took photos as evidence. I initially contacted them over the phone, just to be placed on hold and be hung up on. I called back, was placed on hold again and was told they were having problems finding my order. I am not sure how or why or what kind of crappy system they use when I had all the information needed. The order number, phone, email, address...in the end, I was told a sales manager would be in contact with me to resolve, which they NEVER WERE. I had to reach out by email just to be met with "cannot locate your account" multiple times. I had clarified so many times I didn’t have an account for aligners, that I simply placed an online order through their online shop and had sent them my original confirmation email. STILL, we kept going back and forth about not finding my order. Once I finally found a rep who seemingly knew what he was doing, I was told I would receive a replacement light and a free whitening kit for this huge inconvenience.

I first contacted them on 10/19. I was given promise of replacement/whitening pens on 10/25. And yet I have heard NOTHING. I’m waiting on a response now but NEED this issue resolved ASAP! Extremely unprofessional! Their customer service is seriously a JOKE!

Bottom Line: No, I would not recommend this to a friend