BetterHelp Reviews - See What Customers Are Saying

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BetterHelp

Overall Rating

4.7

3120 Customer Reviews

Summary

BetterHelp is an online counseling platform that will pair you with a professionally licensed counselor. Access to counseling can be scheduled at any time, anywhere, and through any smart device. The efficacy of BetterHelp is linked to provider skill and intervention protocols, but there are some drawbacks if you fall into certain categories of needs and it’s not covered by your insurance provider.

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Customer Reviews

4.7 Stars out of 3120 Reviews
5 Star:86% 4 Star:7% 3 Star:0% 2 Star:0% 1 Star:4%
95% Recommend This Service
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Posted on Jun 27, 2020

Best therapist app

By Zach S., Atlanta, GA, Verified Reviewer

BetterHelp has been great at providing all my needs for therapy and has been financially accommodating. I can’t thank BetterHelp enough for their support!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Financially accommodating

Diverse therapists

Convince

No “cons” were specified in this review

Posted on Jun 27, 2020

Great way to get in touch

By Anna A., Everett, WA, Verified Reviewer

This is a great way to get in touch with someone who can help. The counselors really make you feel heard and understood, while helping you develop the necessary skills for your situation.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Convenient

Feel understood

Reliable

No “cons” were specified in this review

Posted on Jun 27, 2020

Convenient and effective

By S. R., Melbourne, Australia, Verified Reviewer

I came to BetterHelp when I felt my stress was at breaking point. I feel like all aspects of my life were suffering, especially due to my self-esteem.

I was able to talk through my issues with my counselor, who provided me a judgment-free safe space to speak. Her insight and understanding of my issues allowed me to recognize myself better, and she provided me the tools I needed to make improvements in my life.

After 6-8 weeks of regular sessions, I feel so much lighter and happier. I feel more capable of taking care of myself, and I can recognize that problems that seem massive can be broken down and dealt with.

Communication was easy, there were different ways of getting in touch with your counselor and even a journaling section for those who are interested. I think overall it's a great platform and it seems to have capable people on board.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Convenience - really helpful for the time-poor as well as those who struggle with leaving home

A variety of ways to get in touch

Taking your views and comfort into consideration for matching you up with counsellors

Too many notifications - I would like the option to choose where and which notifications I get - though I do see the point of it

Making the platform a little easier to navigate

Posted on Jun 27, 2020

Don't give up.

By Jennifer H., Warner Robins, GA, Verified Reviewer

The first therapist I had wasn't a great fit. I left BH but decided to give them another chance. I'm very happy I did. My therapist is amazing and I have gone further in my recovery than I thought I ever could. She pushes when needed and gives me space when I'm overwhelmed. She challenges my way of thinking. She creates a safe space and is very patient.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Accessibility - I can contact her between sessions

Pricing - affordable

My therapist

You don't always get a great fit the first time

Took longer to connect with therapist because virtual is so impersonal

Posted on Jun 26, 2020

Perfect solution for busy people

By Jen C., San Diego, CA, Verified Reviewer

Excellent. Very supportive and responsive, well-developed website, easy to use, great therapist. New mom working from home without childcare during COVID-19 - I don't have the time or ability to physically attend an appointment. This is the perfect solution; I can attend appts during naps! Also, super easy to work with you receive financial aid.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Convenience

Well-matched therapist

Financial aid easy

No “cons” were specified in this review

Posted on Jun 26, 2020

BetterHelp

By Deborah L., Columbus, OH, Verified Reviewer

I like being an online counselor very much. I didn't think I would care for it as all my 23 years of previous experience has been face-to-face counseling. I like the immediacy of it, the ability to message my clients and give them worksheets in between sessions seems very therapeutic to me. The therapeutic alliance seems to be established more quickly as we are communicating in between sessions.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

They are responsive to questions and requests by email

They offer free workshops and a counselor forum

They offer free counseling to their counselors

They pay for no-shows

They are sensitive to whether you wish to take a new case or wish to decline taking the case in other words, they give you the choice

Lack of forms such as a release of information

No contact person to call directly when needing immediate guidance

The session content is not saved

Posted on Jun 25, 2020

Comprehensive and excellent

By Laura P., Annapolis, MD, Verified Reviewer

The two weeks I have been working with a counselor supplied through BetterHelp have been well organized and highly productive. I am especially impressed at how my counselor is very well suited for my particular needs.

We use what I call "the pen pal method" writing back and forth, but I am impressed with the variety of other options available. Writing back and forth makes sessions of variable length and whenever I need them, around the clock. I can also refer back easily without querying cryptic notes or straining to remember something which is already fuzzy in my memory.

My counselor always responds promptly to my notes with good practical advice. She responds to my comments and has supplied several very helpful charting mechanisms to enable me to gather data about a particular problem. For example, the "sleep diary" which asks useful questions and creates a week-long chart so we could have a thorough discussion of my sleep problem and make several very helpful adjustments. With her help, I am sleeping relatively well repeatedly for the first week in almost 5 months and it feels great!

I have several other areas I want to work on and she is helping me organized and be proactive there too. One step at a time.

I am particularly impressed with her constancy and flexibility in this time of COVID-19 pandemic when many health care workers are stretched thin. Working with her I have regained a sense of cautious optimism and learned new coping skills.

I rate Better Help "five stars"

I rate my Counselor as AWESOME.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Flexibility

Promptness

Ease of use

Chart was inflexible and they cannot create a new custom chart or didn’t offer to

Posted on Jun 24, 2020

BetterHelp counseling/therapy review

By Colin M., Tulsa, OK, Verified Reviewer

So far my experience has been exactly what needed and no more than I could ask for! I love the ease of access and I know this program can help me.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

On my own time schedule

Intuitive therapist patient match up

User-friendly interface

No “cons” were specified in this review

Posted on Jun 24, 2020

Modern counseling for a modern world

By Kasie K., Memphis, TN, Verified Reviewer

A close friend recommended BetterHelp based on the experience of another friend. One of the best referrals I've ever received. The app is easy to navigate, the questionnaire helped immensely when picking a counselor, and my match was great.

I am pleased with the video option for sessions and am appreciative for the ability to communicate with my counselor in between sessions via the app.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Convenience for a busy life

Video option makes counseling easy

My counselor

No “cons” were specified in this review

Posted on Jun 23, 2020

Best therapy experience I've had

By Carissa C., Norman, OK, Verified Reviewer

I really like getting therapy through BetterHelp. It's kind of expensive, but they have financial aid that helps, and it's covered by my FSA, and that helps, too. I've been in face-to-face talk therapy multiple times, with multiple therapists and counselors, but I've had more progress working with Katie Smith (LCSW) through BetterHelp in 5 months than I have in 6 years of therapy.

I like the messaging system. I struggle to be concise, and the message-anytime format really works for when I have a big issue I need to talk out. I also struggle with talking aloud when I am really upset, so the text format helps me communicate better. Lastly, I like being able to write a message when I have an anxiety attack, just being able to talk through an attack helps, and I don't feel like I'm a burden to my therapist because I'm not calling her constantly in a panic.

I like how easy it was to sign up and be matched with someone who works well with me and who I click with. Also, the ease at which I was matched with someone who specializes in my particular issues. I struggle with finding a therapist that specializes in my issues in my area.

Regarding the cost, it's a lot more expensive than I would pay going to a face-to-face traditional therapist. BetterHelp is over double what I was paying at my previous therapist's clinic. However, I feel the cost is worth the quality of care I'm receiving.

The sessions are only 30 minutes, 1 time per week. I didn't know that going in, and it always takes a bit for me to open up in a session. Thankfully the messaging system mitigates this somewhat.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

The messaging system

How easy it was to sign up and be matched with someone who works well with me and who I click with

The cost

The sessions are only 30 minutes 1x per week

Posted on Jun 23, 2020

Therapy done right

By Sean B., Phoenix, AZ, Verified Reviewer

I've worked with several counselors and therapists over the last 2 decades. BetterHelp was truly better. The platform allowed me the human interaction I desired but also information and worksheets that helped me understand my problems and how I could solve them. Putting all this in one place helped me connect to the solutions in a way I have never been able to do before.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Easy to sign up and get started

Personal interaction and in-depth education

The app is all the tools in one place

I paid for a block of time and didn't use all of it

Posted on Jun 22, 2020

Better help, great counselors

By Javier J., Compton, CA, Verified Reviewer

Through BetterHelp, I was able to find the help I needed at a tough point in my life. My counselor was very receptive and made me feel at ease very quickly. Text, video, or voice sessions make this app very convenient and easy to adapt to. I would definitely recommend this app to anyone searching for an in-person therapy alternative.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Convenience

Ease of use

On demand

The cost can be a little steep

Posted on Jun 22, 2020

I’d never be able to find this level of care in my geographic location

By Madison J., Ottawa, Canada , Verified Reviewer

I’ve tried ample in-person counseling services in my geographic location and never managed to connect with anyone or feel comfortable enough in the therapeutic relationship. With so many qualified therapists to be matched with and the option to rematch at any time, you are bound to match with someone who resonates with you and that’s exactly where I am right now. I feel supported and cared for. The BetterHelp app and journaling feature keeps my consistently grounded in my self-development practice. And at a much better rate than any in-person service could ever offer me in my home town.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Accessibility

Adaptability

Cost

Sometimes the server doesn't work well enough for video sessions

Their isn’t one place where I can find all of the documents my counsellor has sent me

You can’t book recurring sessions, I wish I could book at the same time each week but because you can only book one session at a time, the spot is often filled by the next week

Posted on Jun 22, 2020

Simply wonderful

By Lynn Y., Ohio, Verified Reviewer

I am on a better path in life and feeling stronger than ever due to BetterHelp and my counselor. In just 2 sessions my eyes were opened to a whole new vision of how my life was before, how it is now, and how it can be. And it's looking pretty bright ahead!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Accessibility in the comfort of my own home

Counselor matching to my personal needs and requests

I can message my counselor any time I need to

No “cons” were specified in this review

Posted on Jun 22, 2020

Better help for real

By Gina H., Bainbridge, NY, Verified Reviewer

I would highly recommend BetterHelp as a new way of therapy. I'm a lifelong client, and would steer away from traditional therapy after reading all about BetterHelp and the qualifications of their therapist, and the amount of therapists they have! This online therapy just makes sense with the whole COVID-19 social distancing. And a true blessing in my life when I found them because they do all the work to match you with a therapist and your therapist does all the rest to help you in all areas of your life. And then you're in a better place in your life just having known them. And I still feel they are underpriced for their priceless services and the areas the therapists are skilled in making them over the top. Any competition is not a threat, this company is in a different league. Hopefully they will get better known because I believe this counseling could benefit the whole world (if only they knew there was BetterHelp out there for them!).

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

The services

The ease of it all

Alan Montes

No “cons” were specified in this review

Posted on Jun 20, 2020

BetterHelp is real help

By Bonnie H., Dunedin, FL, Verified Reviewer

BetterHelp is helping me with work through those situations I can't change but are in the way of me moving forward. Their platform is easy to use and the counselor I am using was picked for me and my situation. This speaks alot of the care they put into getting me moving forward.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

The set up questions to get me with the right person for me

The easy to use platform

No “cons” were specified in this review

Posted on Jun 19, 2020

100% worth its value, give it a try

By Kayla S., Grand Rapids, MI, Verified Reviewer

I've used many in-person therapists throughout my life, and I can genuinely say I never expected that I would appreciate a teletherapy session as much as I do with BetterHelp. They provide the user with a mini-questionnaire about the type of therapy you are seeking, and the reason you are seeking therapy, and they match you with a therapist that suits your needs. The website says the matching process can be quick, for me it took a week. I was losing hope, but when I discovered my therapist specialized in my mental illness, and had the same college degree I did, I was thrilled. I am a month in (4 sessions deep), and I can wholeheartedly say BetterHelp is 100% the way to go.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Worksheets along with the therapy

Ability to reach out to therapist outside of scheduled therapy hours

Personalization of matching therapist to client

Length it took to get matched (over a week)

Posted on Jun 19, 2020

How my counselor changed my life around

By Amy M., Jacksonville, FL, Verified Reviewer

It's been great at BetterHelp. I've been totally helped, beyond measure, by my counselor, Cathy M. I have weekly scheduled meetings with Cathy, and she helps me lots during the week.

BetterHelp also offers group meetings, webinars.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

My counselor, Cathy M.

Help, means, and frequency of help from Cathy M.

Wide selection of webinars offered, and times offered.

No “cons” were specified in this review

Posted on Jun 19, 2020

Therapy stew

By Ardon L., Kingston, NY, Verified Reviewer

BetterHelp is the bay leaf in your groundnut stew. You would notice it only if it were not there.

For example, my placement with a therapist was a smooth and seemingly astute combination.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Platform

Accessibility

Simplicity

Strange connection issues

Posted on Jun 18, 2020

Amazing

By Khalid M., Kuwait, Verified Reviewer

I didn’t believe that online counseling could be as effective as face-to-face counseling until I tried BetterHelp. I was able to share my thoughts and ideas with comfort knowing that my information is confidential and I will never be judged by what I say. And you can have varieties of counselors that are specialized in what you need and for me that was a huge advantage.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Different counselors with different specialities

Varieties of chat options (live chat, video, call)

The ability to write your private journals through the app and sharing worksheets with your counselor

24/7 chat and counselor can reply to it ASAP and there’s an urgent button if you need a quick response

The groupinars are just amazing and helpful

Customer service respond ASAP and they listen and validate your opinion and solve whatever issue you are facing as soon as possible

Great option for switching counselors if you didn't feel comfy or connected and they extend your subscription until you get another match, I love that

No “cons” were specified in this review

Posted on Jun 18, 2020

BetterHelp has made me more confident

By Damien F., Grand Rapids, MI, Verified Reviewer

I was very skeptical about online counseling and spent a lot of time researching different options before going with BetterHelp.

After you fill out your information and questionnaire they offer you several options for counselors, or you can browse through the counselors in your state and request them, which is what I did. I've been to in-person counseling which helped but only for so long and after a while I felt as if I was taking up their time and like I was being pushed out. BetterHelp has never made me feel this way. From Day One I was able to start spilling about things that I'd never really opened up about before and it felt amazing. My counselor has been able to decipher even my most confusing ramblings and offer insight that I hadn't thought of before.

With BetterHelp you have the option to chat via messenger, have voice calls, and have video calls. You also have a journal option where you can write entries to get your thoughts down. These are not shared with anyone, even your counselor unless you share them with your counselor. I really like that I can hop on the website or on the app on my phone and write journal entries or message my counselor when things have come up that I don't want to forget or leave out. Knowing that when I'm struggling I have the option to send a message that will be responded to in a very timely fashion is reassuring.

Overall BetterHelp has really amazed me by how much I like it. There is a lot of support for the website and finding counselors, the counselors are very qualified and professional people that want to help you with any problem you're having. It feels like someone is always there for you when you need it. I would highly recommend this service to anyone that's in need of someone to talk to and might be scared or overwhelmed with the thought of going in person.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Ability to send messages at anytime

Journaling capabilities

Timely response of my counselor

Options for communicating with your counselor (i.e. video, voice, messaging)

No “cons” were specified in this review

Posted on Jun 18, 2020

It has helped me when my life was falling apart

By Matthew D., Medford, OR, Verified Reviewer

They helped me through difficult situations. Where I felt like I had to blame myself for everything to make sense of it. This is my addiction or bad habit. Through BetterHelp, I have learned tools to build positive habits.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Being able to change counselors

Being able to text your counselor at any time

Easy-to-use journal entries

They charge per week

You can only pay a month at a time

I found a counselor I did not like

Posted on Jun 17, 2020

Give it a try now!

By Sue A., Burke, VA, Verified Reviewer

Totally worth it, very affordable, time-efficient, and reliable! You can choose your provider and change them as you see fit. The app is great and the scheduling is flexible and easy through the app. Messaging is 24/7 and your counselor will get back to you outside your weekly sessions or whatever plan you choose. You can do phone or video or chat sessions so it’s very convenient. I highly recommend you give it a try now. It’s fast and easy to get started. No need to fill out insurance info or anything detailed. You remain anonymous too, which is nice for some. The app is password protected so your sessions and journal entries are secure and highly accessible to you. That is a major selling point for me.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Privacy

Efficiency

Reliability

You can’t view schedule after choosing a slot

You can’t send or share photos

You have to be on sessions page/app to receive/accept call

Posted on Jun 17, 2020

It has helped me

By Christie S., Kentucky, Verified Reviewer

I am glad that I chose to reach out to them. I looked at a few different websites before choosing this one. It fits my needs and it has made a positive impact on my life just knowing there is someone real that talks to me and will offer advice and help in the areas I need it.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

The way it is set up

The counselor that was chosen for me

The price

No “cons” were specified in this review

Posted on Jun 17, 2020

You need this!

By Amanda L., Houston, TX, Verified Reviewer

BetterHelp is such a convenient way to take a positive step forward in making your mental health a priority. You get counseling on your terms and in the comfort of your own home where you are most comfortable. Outside of a counselor, BetterHelp provides so many other resources outside of just counseling.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Convenience

Ease of use

Available resources

No “cons” were specified in this review

Posted on Jun 17, 2020

Your personal support system

By Urvansh M., India, Verified Reviewer

During these testing times the thing we overlook the most is our mental health. I'm so happy that BetterHelp exists. They have found a very easy and convenient way of asking for help. Within the comfort of your home you will get help. The idea was amazing and the execution is perfect. Application, website, and reliability of the software is top-notch and so are the therapists. Those who are hesitating to start, do it. You'll thank yourself later.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Convenience

Therapists

Interface

Reliability

Cross platform availability

Occasional connection issue

Posted on Jun 15, 2020

Wanna be better? Come here.

By Katy C., Las Vegas, NV, Verified Reviewer

As the name, BetterHelp delivers what you are screaming for.

Step by step, you will understand yourself more, see yourself more, be better yourself. Give it try. Trust me, worth it.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

Great app. Well organized. Super easy to use.

Professional, reliable, helpful.

In a fashion and new way to provide transitional help.

No “cons” were specified in this review

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