Summary
Trim Down Club is an online-only weight loss program, created by nutritionists and dietitians, focused on proper nutrition to help you shed unwanted pounds. It may be right for you, but there are some downsides to this program.
Posted on Mar 29, 2018
I bought the plan, but before it could even be implemented, I canceled it. After paying and trying to set up the plan, I just got hit with "buy this first, you'll never get this price again" so many times. Each time for a different product that was going to make my weight loss faster and easier. Bull. I canceled. Hopefully, I get my money back without an argument, but I'm prepared for that if need be.
Bottom Line: No, I would not recommend this to a friend
Company Response from Trim Down Club
Mar 29, 2018
Hi CL Funk, very sorry to hear that you decided to cancel before giving the program a fair chance. I do want to confirm that we offer a few different options to customize the plan, but these are completely optional. Everyone is different, and the extra options accommodate our members that are looking for additional resources and tools.
That being said, I am happy to let you know that we have a "cancel anytime" policy as well as a money guarantee. I would love for you to email me at adam.feldman@trimdownclub.com.
I want to ensure that you are taken care of and 100% satisfied. Thank you.
Adam Feldman
Director Client Relations
Trim Down Club
Posted on May 31, 2018
I have never received a notice of charge from Trim Down Club for four months. According to Trim Down Club, I signed up for the club on February 25th. Since then I have been charged four different times, first for $2.25 and then three times since for $10.87. I have no profile built, nothing. I may have inadvertently signed up but had I EVER received the first notice that they were charging me I might have reconsidered and canceled my membership before spending $45 on nothing.
I respectfully requested a refund since it had not been used and no notice ever was sent to me. I heard back from Justin Anderson, Director of Customer Affairs. He flat refused a refund and responded with, "I received your request to cancel your membership, and I wanted to remind you that you joined the Trim Down Club and accepted the terms and conditions of the program."
Make sure that if you subscribe you keep up with your account and any charges. You WILL NOT be notified, even on their site, that they are placing more charges against you.
Bottom Line: No, I would not recommend this to a friend
Company Response from Trim Down Club
Jun 1, 2018
Hey Angie, this is Adam from Trim Down Club. I was just notified of this review and wanted to get back you as soon as I could. Just to clarify, Trim Down Club is a comprehensive health and wellness program that is clearly marketed as a monthly membership.
I see that Justin took care of your request and I’ll be sending you a personal email to make sure that you are 100% satisfied with or without Trim Down Club. Sorry, and I look forward to making things right ASAP!
Posted on Apr 7, 2019
I joined in February 2019, never received information about signing on, so I sent an e-mail. On March 3, 2019 I canceled the program and requested my money back as per their guarantee. Today, April 3, 2019, I was charged again. Now I am owed $19.80.
I was offered a lifetime free program if I paid the $9.90 one more time, however, this is not something I accept.
I did not use the service at all.
Bottom Line: No, I would not recommend this to a friend
Company Response from Trim Down Club
Apr 8, 2019
Hey James, I was just notified of your review and wanted to quickly reach out to you. First, I am sorry that you were not able to access your Trim Down Club account. We send a confirmation email following every sign-up. But, maybe the email connected to the account had a typo, which could have stopped the system from sending it to you.
That said, I want to ensure that you were fully refunded based on our 60-day money back guarantee. And, that you receive the level of service that you truly deserve!
Please contact me directly at: adam.feldman@trimdownclub.com
Look forward to helping in any way I can!
Sincerely,
Adam Feldman
Director of Client Relations
Trim Down Club
Posted on Jun 14, 2019
You have no way of canceling this service so I will be reporting it as fraud to my credit card company. It's pretty bad when you try to reach you and it says the site can't be reached. I thought I was getting keto-friendly diet menus, instead, I have to set things up myself. I want this canceled immediately, but I will be disputing this to my credit card company in the morning.
Bottom Line: No, I would not recommend this to a friend
Company Response from Trim Down Club
Jul 15, 2019
Hi Kory,
I’ve just been notified of your review and wanted to get back to you as soon as possible. First and foremost, I apologize that your time with Trim Down Club wasn’t what either of us had hoped for. However, I want you to know that you can cancel your Trim Down Club subscription at any time. All you would have to do is email us at support@trimdownclub.com and we will take care of your request within 48 hours. If you haven’t received your cancelation yet, you can personally email me your details and I’ll take care of your account's cancellation and refund as soon as possible.
As far as the menus go, when you sign up for KetoTrim through the Trim Down Club you’ll receive a premade 28-day Keto meal plan just like every other customer. Additionally, you get the option to set up your own personalized menus through our meal planner function, but if that's not for you then you can always go back to the premade plan.
I want to ensure that you are 100% satisfied even if you are no longer a customer of ours so I would love for you to email me directly at adam.feldman@trimdownclub.com
All the best,
Adam Feldman
Director of Client Relations
Trim Down Club
Posted on Jun 18, 2019
I signed up for the Keto diet and what I got in return was a plan that is definitely not Keto based. Why do you false advertise to people! I am so angry and will be canceling my subscription even though you have taken $2 from me. An easy way for this company to be making $2 from many people with false advertising.
Bottom Line: No, I would not recommend this to a friend
Company Response from Trim Down Club
Jul 15, 2019
Hello Danielle,
I’ve just been notified of your review and wanted to get back to you as soon as possible. First of all, I want to apologize that your time with Trim Down Club wasn’t enjoyable, that’s not the result that either of us had hoped for. We don’t want any of our customers to feel as though they’re being false advertised to, so I’d like to go over a few concerns you had. When customers sign up for the KetoTrim program from Trim Down Club they’ll automatically be given a low-carb 28-day keto meal plan that they can follow. Additionally, our menu planner function now has a Keto filter option so customers can easily set their own Keto menus that come with ingredients and shopping lists.
I want to give you the opportunity to try our new Keto menu planner so please contact me directly and I’ll get our support team to gift you free access to our program! You can message me directly at adam.feldman@trimdownclub.com
Wishing you all the best,
Adam Feldman
Director of Client Relations
Trim Down Club
Posted on Jul 18, 2019
First, it took me a week before I got an email to even get on the site. I was stupid and went for the first round of upsells figuring the more info the better. I never got the links to the upsells and it took a week to finally get onto the site, then I clicked on the FREE GIFT...for only $6.98 shipping, but wait, if you spend $40 for the full-size product that you haven't tried yet then you can get $7 off. Refuse that and there is another product, and another and another and another until I finally gave up and asked for my money back!
Bottom Line: No, I would not recommend this to a friend
Company Response from Trim Down Club
Sep 16, 2019
Hi Beverly,
I have just seen your review and wanted to write to you as soon as I could. This is Adam Feldman the Director of Client Relations at the Trim Down Club. I wanted to start off by apologizing for y our poor experience with our program, that was not our intention in the slightest and we are going to do whatever we can from here on to try to improve your overall experience. Now, as far as the upsells go, those are all completely optional and are each only offered one time meaning that after one refusal you won't be offered the product again. Additionally, you can cancel and refund your orders at any time as long as it's within 60 days of purchasing, so it's easy to take full of advantage of our offers and be able to keep your money if you're not satisfied.
I want to ensure that you are 100% satisfied even if you are no longer a customer of ours so I would love for you to email me directly at adam.feldman@trimdownclub.com with any questions or concerns you might still have.
Wishing you all the best,
Adam Feldman
Director of Client Relations
Trim Down Club
Posted on Sep 12, 2019
As soon as I signed up I saw I would be charged not $1.99 one month trial but $9.99 automatic every month on my credit card. Also, the information and the same type of recipes are on the internet for free, e.g. on medical sites for diabetes, etc.
Bottom Line: No, I would not recommend this to a friend
Company Response from Trim Down Club
Sep 16, 2019
Hi Mary,
I have just been notified of your review and wanted to write to you as soon as I could. This is Adam Feldman the Director of Client Relations at the Trim Down Club. I want to start off by saying that I am sorry if you felt our program did not make it obvious that is was a monthly subscription. However, we do mention it multiple times throughout our sign-up process, both before and after the payment process. Now for the recipes you found online, if they are similar to our programs then they are most likely copies of ours as we have multiple professional nutritionists creating new recipes for our menu planner based on the different types of diets we have daily.
I want to ensure that you are 100% satisfied so I would love for you to email me directly at adam.feldman@trimdownclub.com with any questions or concerns you might have regarding your account or our program.
Wishing you all the best,
Adam Feldman
Director of Client Relations
Trim Down Club
Posted on Jan 12, 2020
Not user-friendly at all. I canceled my membership and even after receiving a confirmation email that they received my cancellation request, they still continued to charge my credit card! Just a scam if you ask me.
Bottom Line: No, I would not recommend this to a friend
Company Response from Trim Down Club
Jan 14, 2020
Hi Julie, I’ve just seen your review and wanted to get back to you as soon as possible. First and foremost, I apologize that your time with Trim Down Club wasn’t what either of us had hoped for. However, I want you to know that you can cancel your Trim Down Club subscription at any time. All you would have to do is email us at support@trimdownclub.com and we will take care of your request within 48 hours. If you haven’t received your cancelation yet, you can personally email me your details and I’ll take care of your account's cancellation and refund as soon as possible.
I want to ensure that you are 100% satisfied even if you are no longer a customer of ours so I would love for you to email me directly at adam.feldman@trimdownclub.com.
All the best,
Adam Feldman
Director of Client Relations
Trim Down Club
Posted on Feb 21, 2020
I have tried multiple times to send an email to Trim Down Club about canceling my subscription and no one has gotten back to me and I am still being charged a monthly payment. It shouldn’t be this difficult to cancel a subscription! I need this to get resolved and I will most definitely never recommend Trim Down Club to anyone!
Bottom Line: No, I would not recommend this to a friend
Company Response from Trim Down Club
Feb 23, 2020
Hi Autumn,
I was just notified about your review and wanted to get back to you as soon as possible. First and foremost, I apologize that your time with Trim Down Club wasn’t what either of us had hoped for. Sometimes our support teams replies are mistakenly placed in your email's spam/junk folder, and that's why you never saw our reply to your request.
If you haven’t received your cancelation yet, you can personally email me your details and I’ll take care of your account's cancellation and refund as soon as possible. You can email me for direct assistance at adam.feldman@trimdownclub.com
All the best,
Adam Feldman
Director of Client Relations
Trim Down Club
Posted on Jun 15, 2020
After canceling this membership, I got an email saying they were sorry to see me go and that they were switching me "to a FREE lifetime membership, starting on: June 10. This means that you will only be billed one more time and then you'll have full access to the Trim Down Club for life!"
So, despite canceling, they CHARGED me again anyway! Bogus!
Length of Use: Less than 3 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
No “pros” were specified in this review
Impossible to cancel
Company Response from Trim Down Club
Jun 16, 2020
Hi Tracey,
I was just notified about your review and wanted to get back to you as soon as possible. First, I am sorry for the dissatisfaction you feel over the interaction. I would be happy to clarify that the service team offered Free Lifetime Membership after one more payment, but if the offer does not interest you, of course we will cancel your account. I am sorry that was not clear. I would be happy to refund that last payment as well.
If you haven’t received your cancellation yet, you can personally email me your details and I’ll take care of your account's cancellation and refund as soon as possible. You can email me for direct assistance at adam.feldman@trimdownclub.com
All the best,
Adam Feldman
Director of Client Relations
Trim Down Club
Posted on Sep 12, 2020
I sent in my initial $10.76, but thought I had canceled within 24 hours. I was charged again, so I asked for a refund. The refund appears on my credit card statement, but so does another $10.76 charge. As far as I'm concerned, this whole "program" is a scam! Don't waste your money!
Bottom Line: No, I would not recommend this to a friend
Company Response from Trim Down Club
Sep 13, 2020
Hi Betty, We are so sorry for the misunderstanding. When you signed up to the program, you agreed to an ongoing subscription. We received a request to cancel, and we responded by offering you Lifetime Membership. We did not receive a response, so we left your account untouched until we received a response. You responded asking to cancel and be refunded, which we did immediately at the request. You no longer have an ongoing subscription, and your account was canceled and refunded on July 31, 2020. If there is anything else we can do to help, please let us know!
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