Carvana Reviews - How It Works, Warranty, Financing, Returns

On 6/2/19 my vehicle was delivered with no problems. On 7/10/19 I ask Carvana for an update on registration because nothing appears to be moving forward. On 7/12/19 they respond there will be a 2-week delay. On 7/16/19 my temp tags are expiring, I ask them for a new tag or rental car on 7/12. On 7/15 they reply to ask in live chat for a rental because my state will not allow a new tag. The rep on live chat says they have thousands of people waiting on late registrations and cannot provide a rental. Now as of tomorrow I will have no vehicle legally able to be driven and will be making payments for it to sit in my driveway.

Bottom Line: No, I would not recommend this to a friend

Carvana is a scam who takes you through so much stuff just to harass you every second. I was told to send in a paycheck stub, which I did, and then I was told to send in cancel checks. I went to my bank and they said I would have to go to my employer, which I did, and they gave me what they had I sent it to Carvana, and they sent me an email saying they couldn’t verify it and underwriting that they are not moving forward with me...what? I have been dealing with them for 5 weeks and every week is something, you guys never call my job or anything. The CEO doesn’t care either. I reached out to him and he had someone from customer care named Jasmine call and tell me not to call him anymore because he is too busy. What type of company is this? I suffered 3 seizures dealing with this and I told them this and their answer was they DONT CARE.

Bottom Line: No, I would not recommend this to a friend

I traded in a vehicle to Carvana about a month ago. Like others that have left reviews, I have yet to receive my official tag and registration for the car. Thankfully the car is reliable and I have had no issues. Although my biggest issue yet is the fact that Carvana has not paid off my old lien for the vehicle I traded with them. I am a service member at Fort Campbell, KY. I’m currently preparing to deploy in a few months as well as my son will be born before I do so. I absolutely love serving my country but needless to say, we don’t make a lot of money. I’m now being forced to pay three-car notes, one of which I no longer have. Carvana has consistently lied to me and given me the runaround. I’ve never been the type of person to attempt to tarnish someone’s name or place a bad image upon them, but if my issue is not resolved soon I will be forced to make this situation a concern to my GC, which will in turn see to it that Carvana is placed on the black list and given the title non-military friendly and for all service members to be aware of this. All I asked for was some honesty, it’s very clear to me that there is some type of hidden motive or agenda that Carvana has as to why they have not paid off the vehicle I traded with them. I also have a packet of paperwork they gave me that belongs to someone else. Documents that none of which have my information or signature on any of them. I most definitely do not recommend them to anyone, service members or civilians. This new way to buy a car is absolutely horrible and I’m going to see to it that us service members especially do not continue business with these guys at all.

Bottom Line: No, I would not recommend this to a friend

I purchased a 2017 Infiniti Q50...

Go to get the first oil change, my car comes standard with the run-flat tires and no spare. I do NOT have run-flat tires or a spare.

Things like that make you question the true savings. Now I have to spend $1500 on new tires while my car is under warranty.

Bottom Line: No, I would not recommend this to a friend

Unbelievably, embarrassingly, sickeningly bad.

Literally, every step of this process was TORTURE and DELAY and I had to call every couple of days to ensure that things would stay on track because every time I called, SOMETHING ELSE WAS WRONG.

I finally received my car after weeks and weeks of waiting. 40 days later, I call to check up on my registration because my 45-day tags are about to expire and I get an email from Carvana that "there was a mistake with their system" and my documents were lost. Now I need to re-sign and notarize all documentation so that THE 45 DAY REGISTRATION PROCESS CAN START AGAIN. Oh, and if I wouldn’t have called, they wouldn’t have known there was an issue...quality control problem?

Please for the love of all that is good, avoid Carvana. It’s a nice idea, but is managed and run terribly.

Bottom Line: No, I would not recommend this to a friend

My wife bought a car a few weeks ago. When the car was delivered before it was even unloaded off the truck, I noticed the tires needed to be replaced. The salesperson stated he will send her a certificate for a replacement set. I explained we had just put a new set on her trade. Je made a joke and asked if I knew a tire shop that will swap them. I said yes let's go. He laughed it off. Well, he did send a certificate (the extended warranty she purchased). Well, she set up an appointment...

Guess what tires are not covered?

She was promised new tires, she should get new tires.

Bottom Line: No, I would not recommend this to a friend

In May we purchased a used vehicle from Carvana. In the next 45 days it broke down 3 times. After several repairs, Carvana refused to fix it (even though it was the same issue) because it was slightly outside of the warranty they provided. We had broken down several times in this vehicle, most notably on the side of the highway 2 hours from home with our newborn in the vehicle in 95-degree heat. After multiple attempts pleading with Carvana to fix this lemon, they eventually told us "too bad, so sad." Unrelenting, I sent an email to Carvana's legal team and asserted that the vehicle met the statutory requirements to be considered a lemon. Their attorney, Grace, reached out and agreed to replace the vehicle to give us "a better experience." Right, I had to contact your legal team in order for you to agree to replace the vehicle. More like Carvana felt it was too costly to defend a lemon law case they were unlikely to win.

Fast forward 2 weeks, we still do not have a new vehicle and they are playing games and putting us through hell trying to get a replacement vehicle. Everyone should be made aware that purchasing a vehicle from Carvana is incredibly risky and in the event of an issue they will have little recourse. I would not wish this experience on anyone. We are out thousands of dollars in expenses related to this vehicle, not to mention paying for insurance premiums while the vehicle sat in a shop absolutely useless. Carvana was less than helpful and every bit of this process has been painstakingly difficult because their staff does not have any training on how to handle situations like this.

Long story short, do not purchase a car from Carvana. They knowingly sell defective vehicles and see absolutely nothing wrong with it. They put me and my families safety in jeopardy in a vehicle that was never roadworthy. Not only that but in addition to the mechanical issues, our car had been hit and repainted. No accident was disclosed or reported to Carfax, but it was clear from the mismatched paint. If you purchase from Carvana you never know what you will get. Go to a dealership, at least you can really see what you're purchasing. Their pictures are great at hiding defects (must be the lighting). I have sent over 40 emails, 50 phone calls, and spent 25+ hours on the phone dealing with them and their customer "advocates." The only thing Carvana advocates for is itself. I would strongly advise against buying from Carvana. You may get a great car or you may not. In the event you do not, prepare for a living hell. I have broken down more in 1 month in Carvana's vehicle than in all of my life.

Bottom Line: No, I would not recommend this to a friend

Very bad experience, had to re-scheduled 3 times and I needed a car ASAP, they had me 2 and 1/2 weeks like a pin pon ball back and forth with BS. Ended up in HGreg and in two hours I was in and out without any hassles, better APR and a smile on my face. Carvana didn't work for me! Not a happy camper with Carvana!

Bottom Line: No, I would not recommend this to a friend

Like a lot of other people, their registration team is a pack of idiots.

I called them leading up to the end of the temp tag expiry and got all kinds of BS about how long it takes and I caused delays when the reality is they had the insurance (you can't pick up the car from them without it) and other paperwork already but obviously lost it. The day after the end of my temp tag expiry I get an email from them explaining that their third party has a question for me.

Contacting them is impossible, they don't ever call you, only email or online chat, and it's proving to be just as bad as any other car dealer.

Just do your own registration and don't use them, they are absolutely useless.

Bottom Line: No, I would not recommend this to a friend

I trade in a Lexus IS 250 2015 with approx 50k miles for $18,500, which I saw it listed by Carvana one month later for $22,500 and confirmed that was my car, same VIN number, and bought a Volkswagen Tiguan Limited 2017 with approx 16k miles for $16,500. All customer service lines are the most unprofessional, inexperienced, and no knowledge of their company policies registration and paperwork at all. Every time I called them I waited for 1 hour to be connected and 1 hour on the phone to be helped and still no help. It took them to send me a title to Volkswagen 1 month to register the car and 1 week after I purchased the car to send me the check with the difference, which I had to call them a million times to send me the check and title. Complete rip-off, and if I can give them a zero stars review or minus 1 I would. I have bought and sold 10 cars previously and never had a problem until now.

Bottom Line: No, I would not recommend this to a friend

It’s been almost 2 weeks and I still haven't gotten my car or even so much as a delivery date. I was getting frustrated because my other car is beginning to act up. After reading some of these reviews though, I see now that this was a blessing in disguise. Needless to say, I’ll be canceling my order and taking my business elsewhere.

Bottom Line: No, I would not recommend this to a friend