Carvana Reviews - How It Works, Warranty, Financing, Returns

I picked up my 2016 Honda Civic on Saturday. I was super excited and I loved the car, but then it goes downhill from there.

One of the main reasons why I purchased the vehicle was because of the remote engine start because I work so early in the morning and would like to warm my vehicle up before going downstairs. Well, the key I received was the secondary key to the car, not the main key. Well, I call Carvana to see about a key since the secondary key does not have the feature I need to start the car with the remote. Well, from there the advocate proceeds to tell me my car does not come with that feature. I called a few Honda dealerships, and I was told yes it does. I also have the original manufacture window sticker that lists all the features as well, and it is clear as day. Well, he says they would look into it.

Well, I called the next day, and the next advocate said he believed that it does have the remote start but that remotes are expensive, like $300. Are you freaking kidding me? I paid $19,500 and you tell me $300 for the right remote is expensive. The car is a little overpriced as well.

They do not care about their customers. Do yourself a favor and buy a car from a dealership so you know what you're getting. If I can’t get the issue resolved, I will be returning within my seven days.

Bottom Line: No, I would not recommend this to a friend

The car I had viewed online for a month was not the same car they delivered. I rejected the car the second they delivered it. The pictures on their website showed the car picture perfect. When I finally got to see it in person the door had dents in it and the frame underneath was so rusted that the frame was about to break. It was filthy under the tire wells, and in the picture, the doors had chrome but not the car they delivered.

In the process of trying to buy what they showed as picture perfect but wasn't, was a hassle. Don't judge a book by its cover folks.

Bottom Line: No, I would not recommend this to a friend

My husband and I both set up our own Carvana accounts. We were both approved. My husband went first, and he is a disabled veteran. The process was not perfect, but it was manageable.

Fast forward two months later, we decided to move forward with my process. I followed all the prompts, etc. First red flag, when my husband reserved his car, uploaded all the documents and scheduled the delivery. There is a funds verification process, that was not processed until one day before the day of delivery.

However, when it came to my process, I scheduled the delivery two weeks, as is customary. The representative told me a bold face lie! She lied and said, regardless of the day of delivery, the fund's verification process must take place within 24 hours. When I called her on her BS, told her how we just completed the process, and that is not what happened!

She put me on hold, came back and said the process has changed. Please believe, car dealerships are a dime a dozen!

I will NOT recommend Carvana to anyone, EVER! No one in my family will EVER purchase a vehicle from Carvana!

Bottom Line: No, I would not recommend this to a friend

The worst car buying experience in my life.

First off, their financing is outrageous; their rates are too high, and so are the down payments. I was using my own lender, they did a conference call with them, TWICE, they sent proof of the approval letter, AND they sent a copy of the check made out to Carvana's Financial Operations because they said the purchase was finalized!

After they already issued a check and verify all the requested information, they say "Due to discrepancies on your account, we were unable to move forward with the purchase of the vehicle." They have done this exact thing to my friends and family member. I honestly believe they are a fake company, EVERYBODY I know has been unable to get a car from this company! DO NOT bother.

Bottom Line: No, I would not recommend this to a friend

I made a purchase through Carvana after my Civic flooded from Harvey. Since 99% of dealerships flooded in my area, I didn't have much of a choice. The car delivered had minor exterior body damage that wasn't disclosed in the listing (front deep scratch, rear chipping), and the front plastic tow hook was missing.

Several months later, I noticed a foul smell. After inspecting the car, I realized the passenger side front and rear carpet was damp. I took it to a mechanic and found out the windshield had been improperly replaced and was slowly leaking. That's why it took so long to discover it. So I ended up with two flooded vehicles.

Because it was out of the warranty period, Carvana refused to help me. You're better off purchasing from a dealership because at least you'll have physical people to work with. It's really no different in terms of sales. They're great until they get your money. My car will be paid off in three years, and because of these reasons, I will not be purchasing from Carvana again.

Bottom Line: No, I would not recommend this to a friend

My initial purchasing experience with Carvana was wonderful. Financing was right and fair, delivery was on time, and the total process went very well.

The car arrived without a license plate, even though over the phone, I was told it would arrive with a plate. I figured it would be as seamless as the dealer issuing plates. I called and then had to wait weeks to be issued a temporary plate that expired shortly. The temp plate expired, and I have been unable to drive my care that I bought in DECEMBER since JANUARY 15th.

They provided me a MOUNTAIN of paperwork that had to be all notarized. I got it all together after having to go to many different places including standing in line at the DMV for three hours, sent it back, and was told that processing takes 4-8 weeks and THEN I'd have to wait 30-40 days for the plates to arrive after processing.

After all is said and done, I have been PAYING for a car that I have not been able to drive AT ALL as it is sitting in my driveway collecting dust. The 100-day warranty has expired before I even got to drive the car for an extended time. I paid extra for that and the registration fees and I nothing to even show for it.

So, be careful. They will give you the runaround, you will deal with horrible customer service after they make their sale, and you likely won't be on the road as soon as promised.

Bottom Line: No, I would not recommend this to a friend

I purchased a car for over $19,000. The company dropped off a nice "looking" car on the exterior, however, upon inspection, the shop found pounds of dried dirt beneath the panel and around the engine. It was determined the car was in a flood or submerged in a mud lot for an extended period of time. This car had never been through their promised "150-point inspection" because as the Honda dealer removed the loose panel, all the dirt fell out (it arrived with no owners manual, brakes needing to be replaced soon, and the loose under panels) but they did not care and just asked to send the car back.

They take forever to return your money and reimburse for state inspections.

Do not trust Carvana! This business is a scam.

Bottom Line: No, I would not recommend this to a friend

I purchased my car and was so excited. They were to send my plates, take care of everything. Can you say SCAM! My temporary plate has now expired. They stated they filed for an extension. Nothing. They told me they would overnight a new paper plate. That was three days ago. Still NOTHING!

Last night I called them, let them know I was pulled over, and now have to park a car I'm paying for in the garage. They said they would get me a rental car first thing this morning. Enterprise just called and has NO car until Monday. At the earliest! I'm now paying for a car that I can't drive. I am now with no car and with no transportation at all. The lady at Enterprise said I'm the second person this week to have this issue with Carvana.

Save yourself the grief and aggravation!

Bottom Line: No, I would not recommend this to a friend

While this may seem like a good way to sell a car, it is not that simple. We came to sell a car we no longer need. I related several times that my husband was in a skilled nursing facility over 60 miles from our house due to a wound acquired during a hospital stay and was sending in a Power of Attorney (duly signed, notarized and appropriately filed).

After much back and forth, sending in both licenses, a copy of the title and the POA, I received an email saying we should schedule a pickup. But the email said that both of us have to be at home. And a second email said the same. Just to be sure, I called and was told that that was the case; both of us have to be here, and there was no accepting of a POA.

If I had not called, I would be awaiting a pickup which there would be no way to complete. At one time I was thinking this might be a good way to buy a car, but now, nope.

I find Carvana.com to be limited, limiting, naive, with poor business skills and application.

Bottom Line: No, I would not recommend this to a friend

Don’t buy this car from Carvana.com - VIN 3VWLA7AJ9FM235171. It was damaged during delivery. I declined to buy. They sent it to their body shop, fixed the crushed roof, and repainted the car. Their website says nothing of the damage. I called, and they said they don’t have to report it. The car will never be the same.

Carvana is selling damaged cars and not telling you!

Bottom Line: No, I would not recommend this to a friend

I am writing this review while still undergoing the delivery process from a recent Carvana purchase. I recently purchased a vehicle from this company (two weeks ago), settled all of the required paperwork and financial checks promptly, and scheduled my delivery for the 15th of April, 2018 (nearly two weeks from order date).

I had reasonably expected that during the intervening time, Carvana would take responsibility to ensure the vehicle would be transported with sufficient window to guarantee delivery as scheduled. This was not the case; evidently, the company chose to wait until the last minute to perform transport, and now due to mechanical delays with their transport have informed me that my delivery is to be delayed. This represents a failure to meet the agreed commitments, and shows an incredibly poor sense of responsibility, all before the vehicle has even been delivered!

Furthermore, due to the last minute nature of their handling transport, I am given zero recourse provided to address this failure to a mutually satisfactory outcome. No effort has been made to satisfy the customer on the part of Carvana; if anything they have shown relative indifference in that regard. I have not decided yet if I will continue with this purchase, though as it currently stands, barring a show of genuine interest in customer satisfaction in the face of this issue, I will not be recommending them to anyone.

Bottom Line: No, I would not recommend this to a friend