Effy Jewelry Reviews

So, I read Effy's response and it is the same party line when I complained to Effy on the ship. But here's the thing. I told the saleswoman the price I got online from their own website and she said, "Wow, you got a really good price." So I said, "So how much would it be if I bought it here in your store?" She told me $3500. She did not even mention the matching.

Then I complained to the ship and they had the store manager call me. She said she called home office and told her to tell me the party line in Effy's response below. So here's what I'm very angry over.

First, she checked all their sales from the cruise for me and confirmed all were sold at the discounted price on the web. Then two days later on our last day at sea they announced a sale of 50% off. So I went in and asked to see a different necklace that she said was part of the sale. It was discounted to the same price on the web. That necklaces had been on sale on their website for many weeks at 50% off ($895). So if you do the math here, half off the current price would be about $450. But no, it was $895. So these people for the first day of the cruise were already being charged 50% off as they were matching the website's price. By posting a sign 8 days later about the sale was false advertising. Further price matching is usually against another retailer. I would have fully expected the jewelry to be the same price as their website.

So again, false advertising that they were having a big 50% off sale because it was the last day at sea when in fact the prices were unchanged from the first day at sea. Most people on the ship were elderly. They live on fixed incomes and are trying to enjoy the last years of their lives. Shame on you Effy for trying to deceive them out of their money!

Bottom Line: No, I would not recommend this to a friend

I purchased a sapphire and diamond ring on a cruise and within two weeks of purchase one of the diamonds fell out. It took me a week of emails and voice mails to receive a response from Effy and they told me to insure it and courier it to them at my cost.

I emailed and left messages asking if they would reimburse the costs since the ring was only a few weeks old and they did not respond until I called the cruise line and complained. I then received a call from customer service and was told that Effy are not responsible for the cost and when I said that that since it was within two weeks of purchase, they must make poor quality jewelry, the customer service rep hung up on me. Do not purchase from Effy.

Bottom Line: No, I would not recommend this to a friend

On a cruise three weeks ago, my husband decided to spoil me and buy me a new diamond ring since I lost my engagement ring over ten years ago. We have been married 25 years this year, and he wanted to finally get me another ring. After hearing the jewelry shop workers boast about the amazing quality of Effy Jewelry, the lifetime warranty, and made in the USA brand, we purchased a ring valued at $2,995.

Just two weeks after getting home, I noticed a rough feel to the band of my 24 karats white gold band on my ring. Upon further inspection, I was shocked to see that it was broken completely into. I was shocked but remembered what the workers said about the amazing customer service. So, I called.

The lady did apologize as she told me it would take up to six weeks to fix. Okay, that stinks, but it is what it is. She then told me that I would get an email instructing me further. I was expecting a pre-paid shipping code, but instead, they tell ME that I need to pay for a certain shipping and insure the full value of the ring! Seriously?

I have owned this ring for three weeks, and it broke in half. They should have offered to take complete and total responsibility for anything involved in getting it repaired and back on my finger ASAP! I guess we disagree on what customer service should be.

Bottom Line: No, I would not recommend this to a friend

On 02.27.17, while cruising on the Carnival Vista, I purchased an Effy white gold blue sapphire bracelet. The paperwork (a receipt and certificate of appraisal), provided on the night before debarking, turned out to be for another item purchased by another customer.

Upon returning home, I immediately called the Effy's customer service number and ended up speaking to a man who identified himself as "Rafi" and as a manager. When I explained the situation, he seemed not the least concerned about my situation and was more worried that I had another customer's information. In any event, he indicated that he would send the correct documents.

This was nine days ago, and I have as yet to receive the promised materials. I called again today at 3:00 PM, only to be told by "Jessie" that all managerial and supervisory personnel had gone home. When I asked her what I could do to resolve the matter, she indicated that I should write an email to the address on their website site. How about that for sparkling customer service?

Don't deal with Effy.

Bottom Line: No, I would not recommend this to a friend

I purchased a beautiful pair of gold and diamond earrings while on a cruise a couple of weeks ago. On the back of the receipt, it specifically states that should I find an identical product either in another Effy store or on their website for a lesser price, the difference would be refunded. Well, then I was told that they could issue a store credit, no refund. When I insisted, I was then told to send them details of the cruise, folio number, booking number, etc. and they would forward it to the cruise line, and then I would have to deal with their customer relations. The cruise line doesn’t agree since I paid Effy with my credit card and I totally agree with that. Apparently, Effy doesn’t care to stand behind their policies.

Bottom Line: No, I would not recommend this to a friend

I too am experiencing a few challenges getting an Effy ring purchased in 2014 repaired. Micro-pave style, first tiny diamond lost 2016, repaired at that time under extended warranty. Have now lost another. Pursuant to my conversation with CS at Hudson's Bay in Canada, am told that Effy CS is on vacation; re-opens the 8th of July.

Phone number to call is (212) 944-0020.

Hope this info is helpful!

Bottom Line: No, I would not recommend this to a friend

I bought a Russolite princess cut ring with several very small diamonds on the band on 9/1 on our cruise. Today on 9/6 I’ve noticed that one of the small diamonds is missing. I am very disappointed, to say the least, especially since having it for such a short time. I am still on vacation and leaving for home today and will call Effy when back. I hope that they stand behind their product as stated. Love the ring but disappointed as I said in the quality.

Bottom Line: No, I would not recommend this to a friend

After emailing Effy that night, I received a phone call from an Effy employee the following morning who somehow was able to order the refund. She told me to return to L&T, and that I would be refunded. Luckily, this is exactly what took place (as I thought I was going to file a civil suit). While I do not know who was responsible for the fraudulence, I am so grateful that Effy trusted my word and refunded my money.

The whole experience made me sick to my stomach.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My girlfriend likes this brand and recently saw a ring she liked. As I am considering proposing this year I followed up and inquired on the same ring. The 'absolute best' price I was given was $500 higher than my girlfriend had told me she had been quoted an hour or so earlier. It took me several days to get hold of my girlfriend's phone, find the correspondence to double-check this, and send it to my e-mail all without her knowing. The e-mail to her stated she must order that day as 'there was only one left', and 'the price offered was part of an offer that had to end that day'. She was also offered a tanzanite bracelet and an EFFY scarf as a free gift. I e-mailed the representative and told him of this. He e-mailed me back and said he could still offer the price Vida had received but I would have to buy it that day, as he could now only offer the price from the 'sale' that expired a week ago, as it would 'expire again' in 1 day. He could not offer the bracelet anymore but 'might' be able to offer the scarf. I explained that I was about to leave for work and could not complete the purchase until 6pm that day. I then, at work, received an e-mail suggesting I should do it on my meal break as 'it would only take 5 mins, and the deal ended that day. This high pressure to push a sale of considerable price through quickly annoyed me, so I replied, truthfully, that I only got 30 mins for a break, had no WiFi, and was not about to rush such a purchase through like that. I then him and stated that as this was the case we would continue to look at other rings that we had seen in jewelers at the weekend.

Since that I have received an e-mail saying I could complete it at 6pm that day, then another saying we could do it the next day (it appears this deal can be extended into infinity), and guess what, there are 'several' gifts he can offer me now. Still only one of those rings left as well (yeah, right).

I have completely ignored the e-mails as this antiquated style of sales 'technique' belongs in a museum and clearly does not work with me, in fact, it has cost them the sale. There are lots of other jewelers out there and plenty more rings when the time is right.

I shall also bring my girlfriend's attention to all of the negative reviews I have now seen about EFFY. I am not sure she was aware of them and we had an issue with jewelry bought on a cruise from EFFY a couple of years ago, we put it down as a one-off, but it clearly isn't.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

I have several Effy rings purchased from Macy’s. I only purchase when the sales price is at 1/3 of the retail cost which happens fairly often. Still not certain it is a good buy but hopefully a fair buy at least. No rings worn daily so cannot attest to appearance and endurance after time. Quality does vary from rings.

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend

One of my ring is Elephant. Very cute however the little tail broke already. I bought it less then 2 years ago.

Second ring is the Snake, very beautiful black snake. However the eye, green stone fell off, I only bought this ring couple of months ago! Very disappointed, will never buy anything Effy. I contacted the company asking to help with repair but no answer.

Bottom Line: No, I would not recommend this to a friend

I bought an Effy men's ring on a cruise in January 2016. I decided to have the ring resized up one size in July due to it always having been a little tight. The jeweler contacted me to say there was a lot of porosity in the white gold shank, making it difficult to resize, he said this was very poor workmanship. This ring was not the quality sold to me and I would advise consumers to steer clear of Effy if they want quality jeweler.

Bottom Line: No, I would not recommend this to a friend

My husband purchased me a Tanzanian bracelet in distance from Effy. It was not fitting right and I was told to take it to their jeweler in Cozumel where he ruined it! I have never seen such poor workmanship.

When we got back from our cruise I was told to send it to Effy in New York, I did that. That was back in March of 2016 and it is now September of 2016. I have not gotten it back nor have I ever worn it once!

I have made a complaint with the Better Business Bureau New York. And 11 days later, Effy still hasn't responded!

By the way Effy is not registered with the Better Business Bureau in any state. This is the worst company to do business with from which I've ever bought from!

Buyer beware: Sugar drips off their lips until you buy and have a problem with customer service! Then you are sent to rafi a man who is not a problem solver at all.

Bottom Line: No, I would not recommend this to a friend

I purchased an Effy ring while on a Celebrity cruise. The convincing sales representative stated that the ring can be traded in or upgraded by Effy at any time. We then asked if the ring can be made in white gold and they said that it can be done. So we purchased the ring and after several weeks it was delivered to our home and it was in white gold as promised.

However, the emerald stone was not the same one that I purchased. During a phone call to Effy, I was told that the stone was indeed the same stone. Later, I contacted Effy to ask if I could visit their store in New York with intent to either trade the ring or have the emerald replaced. I was told that I must contact the cruise line, and they told me that I had to contact their customer service department, I think it is a contract service called Seaboard.

After a month of phone calls and emails in which I asked to upgrade the emerald or to trade in the ring toward a different one, and their assurances that they will help, I am now told to send the ring to their company and they will see what they can do. This after they were sent copies of the receipts and Effy photos of the ring.

I want to point out that we recently went on a cruise in the Caribbean and the Effy stores on some of the islands all repeated an Effy policy that we can upgrade a ring at any time. So I am lied to and given the runaround and neither Effy or the Celebrity cruise line cares. Oh, just to mention that the ring cost $1,500.

Bottom Line: No, I would not recommend this to a friend

I purchased a Tanzanite Bracelet in November of 2016. I have worn it out on about ten occasions, and at beginning of April, the bracelet broke.

I attempted to contact Effy on numerous occasions but was unable to get a response. Now I am wondering if they are still in business given the poor quality of their products.

Bottom Line: No, I would not recommend this to a friend

I purchased a pendant. Spoke to the e-commerce manager at Effy. He said that the item was returnable within 30 days for a refund. I received the pendant. Upon seeing it in the box, I decided that it was too small and not to my liking. I tried calling the toll free number, the local number and the e-commerce manager. No one answered the phone numbers. I left emails at the company site and to the e-commerce manager. No one returned a call or emailed me. It has been several days so far.

Bottom Line: No, I would not recommend this to a friend

My partner and I were on a Sun Princess cruise in July this year (2017). While on that cruise my partner and I went into the Effy Jewelry store and found a gorgeous Tanzanite ring, which I chose as my engagement ring. It was several sizes too big, but the ladies assured us that someone on shore would be able to resize it.

The ring was purchased based on the expert opinion of the staff, that it could be resized.

I have just come home today, after going to several jewelry stores, gutted because I was told the exact opposite! They CANNOT resize the ring. It is way too large and resizing would damage the ring setting, etc.

This is absolutely unacceptable. We purchased the ring only because Effy staff (it was more than one person!) promised us it could be resized. I feel so angry and upset that we have been conned into purchasing a ring which I cannot use for its intended purpose.

I have messaged them today asking someone to contact me so an acceptable resolution can be achieved asap. After reading these reviews, I doubt they will call or email back!

Bottom Line: No, I would not recommend this to a friend

My partner and I were on a Sun Princess cruise in June this year. While on that cruise we went into the Effy Jewelry store and found a gorgeous Tanzanite ring which I chose as my engagement ring. It was several sizes too big, but the ladies assured us that someone on shore would be able to resize it.

The ring was purchased based on the expert opinion of Effy staff, and that it could be resized.

In August I finally had time to go to the jeweler to find out as bout resizing. Three different jewelers have told me the exact opposite of Effy staff. They CANNOT resize the ring. It is way too large and resizing would damage the ring setting, etc.

This is absolutely unacceptable. We purchased the ring only because Effy staff (it was more than one person!) promised us it could be resized. I feel so angry and upset that we have been conned into purchasing a ring which I cannot use for its intended purpose.

To top it all off, I have not received a response to any of the emails I have sent to Princess Cruises or Effy Jewelry in the last 2-3 weeks. Absolutely appalling customer service.

Bottom Line: No, I would not recommend this to a friend

We were engaged in the Effy store on the 19th of December 2016. We purchase two rings one for me and one for my fiance. His had to be made as it needed to be a size z. Assurances of two weeks maximum were made.

After eight and a half months of trying to get Effy to answer any emails messages or phone calls without any reply, both emails from myself and my fiance, and calls from both, we resorted to contacting Princess Cruises. They advised that they would reply to us in five days again nothing! My ring is dull and lackluster now, and we had proposed our engagement party until we got home and his ring would have arrived.

We are not a young couple, in fact, we had been friends for over 30 years before getting together. Eight months later we don't think it appropriate to hold a party!

Finally, the ring arrived without any apology or any advice. Then Princess Cruises replied TWO WEEKS AFTER the arrival of the ring, apologizing for Effy and giving us a $100 credit on our next cruise. No, I would not recommend Effy!

Bottom Line: No, I would not recommend this to a friend

Please do not purchase Effy Jewelry on a cruise, either on board or in port. I would suggest going to Macy's or one of their stateside stores.

I purchased a ruby ring on Carnival's Paradise. The ring was sized, and I thought all was well and good. I picked up the ring the last day of the cruise. As I walked out of the store, I looked more closely at the ring and saw a stone was missing. I went back in and asked the manager for a refund. He assured me that he was going to New York the next day (we were returning to Tampa then) and would get it repaired and have it shipped overnight and that I would have it within a week. Two weeks and still no ring! Five phone calls and not one return call.

I finally reached a lady at Effy that is supposed to be a manager in customer service. After explaining the situation, she placed me on hold. She checked their files and have NO record of the ring being in New York. She stated they had to contact the cruise ship to see if the ring can be mailed to me. When I ask why it was repaired and returned to the ship, her story changed. Now she doesn't know where the ring is or if it was ever mailed to New York.

I just want a refund. NEVER EVER purchase from Effy and expect any kind of good quality service. Very disappointed in the company. I have 11 pieces of Effy Jewelry. If I ever purchase from them, it will probably be through Macy's.

Right now I just want my $1800 refund, not stories about how they don't know where it is!

Bottom Line: No, I would not recommend this to a friend

The cruise with Carnival was great. Our only real disappointment was our purchase at Effy Jewelry. When you first go into the store, everyone is so nice. We were guaranteed the best price on the diamond earrings we were looking at. So the purchase was made.

Upon arrival in Aruba, we brought the earrings to the Effy store near the port. The same exact earrings $300 cheaper. That didn’t make me happy. So back we go to Effy on the ship. Once again we were treated very nice and guaranteed it would be taken care. Next day we are at sea, and the tune has changed. The MGR who represented himself as the owner tells us that the earings we looked at were different. From this point on he wasn’t that friendly employee. He would do nothing for us. I felt like we just said no to a timeshare salesman.

STAY AWAY from Effy on Carnival VISTA or should I call them "iffy."

Bottom Line: No, I would not recommend this to a friend

I purchased a gold and diamond ring while on vacation on a Carnival Cruise-Breeze at a port in Cozumel on 05/04/18. On 05/06/18 while at the airport waiting to depart for home, I looked at the ring in the box and noticed it was broken. I sent an email while at the airport to EFFY and then called on 05/07 to speak to Customer Service. I was given an RMA 1187119 to return the ring.

About 2-3 weeks later I receive a phone call from New York headquarters stating the ring would be special ordered and should receive it by August (?). I am very upset and disappointed! I purchased this product to wear to an event. I have paid for a product that I am not using. I called today and spoke to a very rude manager by the name of Ralphi Setar about my ring and how unacceptable the timeframe was. I own other EFFY jewelry, but this is my last purchase. EFFY does not believe in accommodating their customers for the inconvenience.

Don't buy from EFFY, there are no refunds on any purchases and long extensive wait periods for returns.

Bottom Line: No, I would not recommend this to a friend

My husband bought an Alexandrite ring for me, for our wedding anniversary, while we were on a cruise with Royal Carribean, in the Southern Caribbean, at the Effy Store #10, last February. My husband paid $3,000 US funds. The exchange is 30% higher in US funds than Canadian funds.

I just had my ring appraised, for insurance purposes. It came back at $2,450 CAD.

I called and emailed Effy, someone called me back once and left a message for me to call. That was two weeks ago. I have called, left messages and emailed about eight times. No one returns calls or emails.

DON'T EVER BUY from this company.

Bottom Line: No, I would not recommend this to a friend

Poor quality jewelry. My wife loved the designs of the Effy line of rings. Over the past 12 months I had purchased two Effy rings, and in both cases, the main stone fell out. They were replaced by the jewelry store but I think this says something about the manufacturing quality of their products, very poor. I contacted their Customer Service department, they apologized, but that was it. So much time wasted dealing with their product and the embarrassment my wife felt in a public setting when the rings failed was awful for her. I will not be buying another product from them.

Bottom Line: No, I would not recommend this to a friend

I recently purchased an emerald ring branded Effy. This is absolutely the worst emerald I have ever seen! It is extremely cloudy. And the green is a light green, not a rich green as I would have expected. I think the Effy brand name should be consistent with "crap jewelry." I hope you don't lose your money as I did. I waited too long to be able to return it.

Bottom Line: No, I would not recommend this to a friend

My husband purchased me a necklace and earring set at Amber Cove in the Caribbean. I have worn the jewelry twice in the last year. The magnet fell out from the necklace and cannot be replaced. £1,000 was what he paid. Please do not buy this brand.

Bottom Line: No, I would not recommend this to a friend

On November 4, 2018 on the Ruby Princess, I purchased a diamond bracelet at Effy. The clasp would not stay fastened and I took it back to the manager. He fooled with it and put it back on my wrist. It remained on my wrist for the rest of the cruise. I discovered it missing when I arrived at my car in Honolulu. I reported it missing to the Sheriff's deputy in Honolulu as well as lost and found. When I called Effy, they offered to sell me a replacement at a good price. I do not consider this a good enough response to my loss due to a faulty clasp.

Bottom Line: No, I would not recommend this to a friend