Focallure Reviews

It has been 4 weeks and my order has not been dispatched. I contacted them to request a refund, but they refuse. Now they say they will either ship or offer store credit as their policy only allows order cancellations within 48 hours. However, surely the onus is on them to waive that policy as they are at fault for the cancellation.

Bottom Line: No, I would not recommend this to a friend

This company is terrible. I have contacted them four times to get my item delivered. They just keep saying they are backed up. It has been over a month and I still haven’t received my order. Customer service keeps telling me it is in processing and will be shipped ASAP. "Please give us a few more days." To top it off, they will charge your credit card before they ship your order. I have already paid my credit card and they will not refund it.

This is the absolute worst online buying experience I have ever had. I would highly recommend not buying from them. One star is too high for them. It may be a SCAM.

Bottom Line: No, I would not recommend this to a friend

I ordered the Focallure Hair Removal Spray via their online store almost a month ago, and instead of receiving the item, I kept receiving emails saying is not in stock and will be there soon, etc. I wrote in two days ago asking them about it and that if there's no stock I'd like a refund, but the reply came back as their policy is that cancellation is within 48 hours and that I can only get another item in exchange instead.

It's crap, and I think this store is a fraudulent online scam.

Please beware.

Bottom Line: No, I would not recommend this to a friend

I placed an order over six weeks ago, and it still hasn't shipped. The company has told me several times that it will ship in the next two days but it still has not, and they refuse to refund my money. Do not trust this store!

Bottom Line: No, I would not recommend this to a friend

I am still waiting for an order since the 16th of September and customer service have stopped responding to me since I brought up Federal Law, stating if your goods are not shipped within 30 days, the customer is entitled to a full refund. I will never, ever order from this site again and recommend everyone else do the same.

Bottom Line: No, I would not recommend this to a friend

Fraud alert!

They don't reply to any emails. There's no phone number to call, and they bill you for a box you didn't want or authorized after you send them 20 messages not to!

I called my credit card and will dispute all charges. Do not buy from this company!

Bottom Line: No, I would not recommend this to a friend

Their refund policy sucks, to say the least. They have no Customer Service number and everything is done through email. Their representatives don’t have any first-hand knowledge of how to resolve issues, deal and respond to customers appropriately. Shipping is slowwww, even with the "skip the line" expedited shipping additional fee of $5.00. Also, watch out for the BabeBox subscription that shows up at checkout automatically. Before you purchase from this company, read their reviews on BBB and refund policy.

Bottom Line: No, I would not recommend this to a friend

I ordered only one hair serum from Focallure a very long time ago. I still haven't got it, and they also made me pay for monthly beauty boxes. I didn't even know what they were until I saw that every month they took my account like 40€. Then I stopped it and they refuse to return my money. I haven't even got beauty boxes, so this feels like stealing.

Bottom Line: No, I would not recommend this to a friend

It's been forever and I still haven't gotten my boxes yet. I'm excited to see what I get when it comes. I'm not sure what else I can say as I have not received anything yet. I hope it's amazing.

Bottom Line: No, I would not recommend this to a friend

I was not impressed. They are charging an extreme amount of money and barely including any products in the box. You get broken things, duplicates, and shipping is not always free. I will say they have been emailing me back but not nearly as promptly as they should be.

Bottom Line: No, I would not recommend this to a friend

I ordered a box three days ago and have 10 marketing emails, but don't have my box yet. Maybe slow down on the emails until the box ships or arrives. My box is still four days away.

Bottom Line: Yes, I would recommend this to a friend

The box shipped quickly, and was small enough to fit in our regular sized mail box. I received the following products: a sheet mask described as "15 minutes pore invisible mask", a flat "mermaid tail" makeup brush, Focallure eye shadow palette with 10 colors (3 mattes and 7 shimmers easily blendable with minimal fallout, good amount of pigment, double-sided applicator and mirror included), Focallure lip pencil in "fuzzy wuzzy" 08, which is a perfect color match to my favorite liquid lipstick (great formula, lasts all day), Focallure "Bomb lashes volumizing mascara" which has easily become my favorite mascara! Great formula, very black, good amount of length, waterproof, and doesn’t smudge much. All cruelty-free and good price! I am so happy with my BabeBox and can’t wait for next months!

Bottom Line: Yes, I would recommend this to a friend

I think the constant emails, especially ones asking for reviews, only a day or two after ordering and haven't even received the box yet is crazy. The box is small for the price of $35.95. I can get much bigger, with much more variety boxes elsewhere for the same price, if not less.

Bottom Line: No, I would not recommend this to a friend

So far I'm not impressed and I have yet to receive a box yet. Compared to other subscription services I've tried, I give 1/5, would not recommend. The idea is great, execution is lacking. There is not a way to customize makeup. As a black woman makeup is not one size fit all. The online site isn't very user-friendly. I created an account but there's nowhere to log into. The cancelation process is absolute garbage, customer service options are practically non-existant.

Bottom Line: No, I would not recommend this to a friend

I got another email saying to track the package that they have and have omitted it. I don't know where these good remarks come from. I think they're fake. I contacted BBB and they're not even a member. DO NOT trust this company.

Bottom Line: No, I would not recommend this to a friend

Not at all like the ad showed. Giving to my kids for play makeup. My pallet, which I thought I was receiving loose pigment, ended up with a shade loose, that I had to salvage. Only thing I would try is the mask, which I can go to Ulta and spend 5 bucks on and receive better quality.

Bottom Line: No, I would not recommend this to a friend

I ordered this subscription BabeBox over a month ago. I never got a tracking number and when I emailed for weeks a variety of staff that didn't communicate well kept telling me to be patient. I told them this is fraud clearly and if they don't refund me that I would screenshot all emails and issues and post it. Heck, I even messaged their Facebook social page and nothing. Finally, a guy named Myles assured me he would quickly refund it and cancel for me. The next day I got different staff messaging me again that it's on its way be patient. I forwarded them the email from Myles confirming he would cancel and refund and they just replied it's on its way. Focallure is available on Wish app and I believe a distributor in the USA is creating subscription boxes with China products from Wish since it's the same brand and about a buck or two to buy on Wish. They are clearly lying and passing this off. Well, I decided since they are not honest and clearly crooks to spread my message along with my friends. When their Facebook group posts ads for the beauty subscription box and new products I post my issues and emails as proof. Now instead of refunding me they are losing clients and hopefully people read the notes and avoid this crap and don't get duped like I did.

Bottom Line: No, I would not recommend this to a friend

As the HighYa staff member pointed out in their summary of Focallure, there are a number of yellow flags raised by this company and the staff member points out poor grammar.

While dealing with their customer service team ("Customer Happiness Engineers" as they call them) to cancel my subscription, I’ve been bounced around (on email) between three individuals. The first was fine and no red flags had been raised. I explained to this person that I wanted to cancel and my reason why.

I then received a response from a second person who was answering as if I were looking for tracking information. I responded to this person explaining that their answer was completely irrelevant to my query. While reading over the email, I noticed that this second persons email signature - which matches the first person’s, aside from name, and seemed to be a pre-formatted company signature - showed this second person’s title as being a "Customer Happines Engeneer", instead of a "Customer Happiness Engineer" like the first person’s. This was a huge red flag for me as it reminded me of an experience I had with another scam a couple of months ago. I’m convinced that they aren’t located in the US as they claim to be and as the HighYa staff member suggests in their summary.

I eventually received a response from a third person who sent me a link to a cancellation form. After reading through the form carefully, filling it out, and submitting it, I received an email confirming a new order had been placed. I had not placed another order and had explicitly stated that I didn’t want to receive any future orders with them.

I reached out again asking for clarification and that’s where my experience with them ends for now. Suffice it to say that I plan on NEVER doing business with Focallure in the future and I highly suggest that anyone considering making a purchase from this company look elsewhere. You can get a subscription box containing similar products for a similar price from many other companies that are legitimate and not scams.

Bottom Line: No, I would not recommend this to a friend

I have been trying to contact their customer service which has no number, there isn’t actually a live chat (you create a message and wait for them to email you back) and on an urgent time-sensitive manner they haven’t replied in over a day so I would have to say the customer service is very bad.

On top of that, the issue in question that I contacted them for has to do with how the website showed my next charge date for my subscription as August 1st and instead charged me in July when I hadn’t gotten a confirmation email or a shipping email or anything regarding my late June purchase, so seeing as how the email record was as well as the information regarding my account I was probably getting a box in July and I did not cancel my subscription yet to see if I would want another one in August AFTER getting the one in July (still no sign of that one). I am very disappointed and feel duped for my money. It's the worst feeling.

Bottom Line: No, I would not recommend this to a friend

They will harass you nonstop if you want to cancel. Their website says it’s easy to cancel by email. They have emailed me nonstop to update my payment info even though I keep telling them that I want to cancel. Beware of their harassment. Never even received one item from them and they are harassing me! Not worth it.

Bottom Line: No, I would not recommend this to a friend

I recently got the BabeBox. DO NOT, I repeat, DO NOT waste your time with this subscription! $29.99 a month, full-size products...sounds great, expensive, but possibly worth it right? ABSOLUTELY NOT. I got a unicorn little stubby brush and I saw the EXACT same one at Dollar Tree 2 days later for $1.

Bottom Line: No, I would not recommend this to a friend

I’ve been charged now for several boxes, after canceling my subscription. They say that they are not part of Allure but the products that are supposed to be from their box are identical to the Allure box. I’ve been trying to get a refund and they just continue to talk in circles.

Bottom Line: No, I would not recommend this to a friend

I would give zero stars if I could. I signed up with a promotional offer on my first box, feeling that was a good deal. Absolutely no information was given that I was required to get a second box also. I signed up under Focallure Beauty, I suppose before they rebranded to BabeBox. I decided the service wasn't for me after my first box, and requested cancellation immediately. They said they canceled my subscription, and even when I tried to log in it said there was no active account. I was still charged a $39.95 fee a week later. I have gotten the run around for well over a month, with them saying they were giving a refund and then they never did. I finally got $11.60 of my $39.95 charged refunded today.

DO NOT USE THIS SERVICE, they are very shady and have horrible customer service! Clear communication and making a potential referral mean nothing to them. I very frequently refer my friends and network to subscription services, as I am also the first to try them out.

Bottom Line: No, I would not recommend this to a friend

I didn't revive my package from them. Sometimes I know it can take a long time when I order to Spain so I waited a bit to contact them to ask. The answer I got was that they are unable to track my order and that I should have contacted them before. Bad customer service if you ask me.

Bottom Line: No, I would not recommend this to a friend

I ordered the magnetic eyelashes approximately six weeks ago. When my order finally arrived it only contained two eyelashes. When I notified the company I was told to send them images of the package and product that I had received. I tried to comply, but I was notified that the server had rejected the address. Why oh why didn't I read the reviews before placing the order!

Bottom Line: No, I would not recommend this to a friend

I ordered from them on December 11th and never got a notice that my order shipped! Luckily I didn’t spend much, just wanted the pedicure socks and had a discount. It’s interesting how they were constantly messaging me discounts on Facebook so that I would buy, but when I asked about my order, they went inactive!

I just went on their Facebook page and left comments saying it’s a scam, then noticed that you can’t read other people’s comments! I’m going to find a way to report them!

Bottom Line: No, I would not recommend this to a friend

Damaged merchandise, impossible to return, no customer service, and impossible to get to talk to anyone.

I was offered a partial refund by the company after I reported the scam to the PayPal. I returned a damaged item after I was given te green light by the PayPal. I am still waiting for a full refund.

STAY AWAY.

Bottom Line: No, I would not recommend this to a friend