Summary
Scentbird is a monthly subscription service that offers customers big brand name perfumes and colognes. Learn what customers are saying.
Posted on Jan 12, 2018
I get billed for Scentbird the first week of the month and then I don't see it until the end of the month. Why does it take so long? I am unsure if I will continue the service. The choices are mostly floral, which I don't like, or the description says "woodsy," and it's floral. I am getting dissatisfied.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jul 5, 2019
Hi Lynette,
Thanks for writing us a review and we really do appreciate this feedback. Because we ship in batches and work hard to customize each order according to the fragrance you’ve selected, delivery time may vary. In addition, because our fragrances are considered Hazardous Materials, the shipments can take up to ten business days to be delivered in ground shipping. I am also sorry to hear that the fragrance suggestions are not in your liking. But, I want to let you know that you can also reach out to us so our fragrance experts can give you amazing fragrance suggestions that you will surely like :)
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to assist you in any way we can :)
Posted on Jan 13, 2018
I have been receiving Scentbird for over a year now and I have only received 3 scents I actually have used! I contacted the company but nothing was done. I am hoping things can get worked out or I will have to cancel.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 3, 2019
Hi Pam! Thanks for leaving this review and I'm sorry you weren't loving your scents. I see you're still an active subscriber and you've been receiving monthly fragrances all along. I hope you've loved more fragrances than not. We appreciate you going on this journey with us. That said, I've arranged for your July 2019 fragrance to be on us. If you have any concerns or feedback, please email us at socialsupport@scentbird.com. We're happy to chat!
Posted on Jan 23, 2018
I really like the scents that I picked. They also recommend scents according to your profile, and I feel that they did a good job with that. However, the container made my perfume leak. In two months the container broke, and it wasted my scent. I was unable to contact Scentbird. I did email them but never got a reply back.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 5, 2019
Hi Patricia,
Thanks for writing us an honest review! I am so happy to hear that you get to like and enjoy some of our fragrances :) However, I am sorry to hear about your leaked fragrance and how you were unable to reach out to us. I know this response is already a year late, but I would be happy to replace your leaked fragrance if you would still be open to it. If you would be open to it, please send me an email at socialsupport@scentbird.com with “Pat/HighYa” in the subject line so that it is routed directly to me, I’d love the opportunity to improve your experience with us :)
Posted on Jan 28, 2018
I love the fragrance that I receive, but I would like to be able to get some brand name fragrance without upgrading, like Chanel Lancome, etc. But overall I am pleased. It looks like the fragrances get better and better with each order.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jun 14, 2019
Hi Yvette! Thanks for sharing - I completely understand. I'm happy you've enjoyed your fragrances. Our inventory is constantly changing and you're always welcomed to add "premium" products to your account. If you ever have any questions or concerns, email us at socialsupport@scentbird.com (subject line: Highya).
Posted on Jan 30, 2018
The first scent had the perfect vanilla coconut scent I was hoping for. All the others were WAY OFF. Pine Musky. Yuck. I asked for fresh light sweet, NOT FLORAL. The second scent I got was super floral smelled like an old lady. The third scent I received I sprayed once and threw away. I think it was for a man?
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jul 3, 2019
Hi KotoSarah,
Thanks for writing us a review! Oh no, I am sorry to hear that you disliked the scents after your first one :( I know this response is already a year late but we could've given you a bit of advice on how to search or select for fragrances that you will surely love! You can help our website get to know you better by rating the fragrances that you have received. The more fragrances that you rate, the better our website can provide you with personalized choices that you are likely to enjoy.
Should you ever choose to return to Scentbird, please send us an email at socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We'd be happy to give you fragrance suggestions ❤️
Posted on Mar 8, 2018
I keep Scentbird because they have an awesome list of designer perfumes, and the price isn't bad. I love looking through the perfumes and adding them to my queue. My three-star rating is because I've contacted Scentbird at least three times asking questions and nobody ever got back to me! This was well over two months ago, so I know they aren't going to respond.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 3, 2019
Hi Shayna,
Thanks for writing a review and thank you for letting us know about your experience even though it is already a year late. I am happy to hear that you get to experience our scent discovery platform even if it was a short time, Shayna! However, I checked your email support history and it shows that you were responded by our support agent Kelly B. two days after you sent the ticket. The response may have gone to your Spam or Junk Inbox as you responded a month after.
Nevertheless, I want to let you know that we now have a dedicated team to each of our support channels (Social Media and Email support) so that we can make sure all customers are handled promptly and with care. If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time!
Posted on Apr 19, 2018
I enjoy the service and the products quite a bit, but the process from payment to package delivery is VERY, VERY slow. Seems to take about six weeks for delivery after payment. So payment for two months can be paid, and I am still waiting for product. Other than speed, it is fun and I love the handy size.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 3, 2019
Hi Sallie,
Thanks for writing an honest review and I'm so happy to hear that you enjoy our products! :) We're sorry about how long it takes for the product to be delivered to you. Because we ship in batches and work hard to customize each order according to the fragrance you’ve selected, delivery time may vary. In addition, because our fragrances are considered Hazardous Materials, the shipments can take up to ten business days to be delivered in ground shipping.
Nevertheless, we are always actively working on making our shipment process faster and more efficient! If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Jun 21, 2018
It really wasn't what I expected. I have shared my fragrance with my family and friends. I really wanted their opinions and was also curious if they thought it was a waste of my money and if they would join. I'm sorry, but I'm having a hard time with it.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jul 3, 2019
Hi Tiffany,
Thanks for writing us a review and I am sorry to hear that you had a hard time navigating our website. I know this response is a year late but upon checking your email support history, it seems that you were not able to place a fragrance that you like in your queue and our team provided detailed instruction on how to place fragrances in your queue and how to see if a specific fragrance is for male, female or unisex :) Rest assured our team is doing our best to have the website be more user friendly, Tiffany! Your feedback is absolutely valued and will definitely be passed on to the team :)
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are more than willing to assist you to navigate our website!
Posted on Sep 5, 2018
I wanted to try out this subscription. I was promised a free perfume, the free perfume was still being "process" when I canceled on the 28th because I did not want to be billed for next month. This is why I canceled. Now because I canceled (never mention that my "processing" order would be canceled, if I canceled my subscription), it deleted my "processing" order, which is crazy. How are you going to cancel a "processing" order that should have been submitting still til 5th of the month? I don't recommend this website, there is no phone number to contact someone, there are just emails.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jul 3, 2019
Hi Annelissa,
Thanks for writing us a review and I am so sorry to hear about your unpleasant experience with us. I know this response is already a year late but I would want you to know that this is not the experience we wanted you to have.
I can see that there was a miscommunication regarding your free credit from a referral (free fragrance) but our support agent confirmed that your free August fragrance was successfully delivered. I also completely understand your concerns and frustration and we're sorry that we don't offer phone service at this time but please know we're actively improving our communication. Should you ever choose to return to Scentbird, please send us an email at socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line.
We'd be happy to make things right ❤️
Posted on Apr 19, 2020
I really like having Scentbird, although I wish the samples were a little bit bigger and last longer. I love all the scents they have...it would be cool if they had Bond #9...a lot of rappers like 2Chainz rap about it and yes, it is expensive, but it would be cool if us regular people could check it out. Also, I didn’t receive my January scent. I still like Scentbird and will continue to use it for now.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Apr 30, 2020
Hi Gabriel, thank you so much for writing us an honest review! We appreciate it a lot and we will definitely be sharing your suggestion to the team :) Our team is also doing their best to have all these amazing fragrances to our website and you can request them here in the meantime: https://www.scentbird.com/request.
Our team can also follow up with your January scent. Just send us an email to socialsupport@scentbird.com with "HighYa" in the subject line. We are happy to make things right for you :)
Posted on Apr 20, 2020
I joined Scentbird because I thought they will offer or customize colognes or perfumes that will be tailored to my personality. But, after joining and going through the questionnaires, I started to receive scents that smell really bad, and I would never try or wear. There was a couple I really liked, but many that were just a waste of money, and ended up in the trash. Some my wife said she will throw me out of the house if I ever put them on. Unfortunately, Scentbird doesn't really stand behind their offers and recommendations, and you end up wasting more money trying colognes you are not familiar with, and end up throwing away.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Apr 25, 2020
Hi Majid, thank you so much for your honest review and we truly apologize for the confusion caused :( We are solely a retailer and partner of the fragrances or brands that we offer and that is why we do not offer custom fragrances in our website. We're also sorry to hear that you disliked some of the fragrances you received but in the future, we highly recommend rating fragrances (1 star being the lowest) you previously received so that our website gets to know you better. The more fragrances that you rate, the better our website can provide you with personalized choices that you are likely to enjoy. If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat" in the subject line and I’ll be happy to help :)
Posted on Apr 20, 2020
It has been pretty neat actually, and I have found several new fragrances that I enjoy. However, one of the more expensive ones that I was really looking forward to came to me with only 2 squirts in it and that was a bummer when I discovered how much I enjoyed the scent...other than that, it's been great!
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Apr 25, 2020
Hi Gwenavir, thank you for letting us know and we're so sorry that your fragrance arrived this way! Our team can definitely send you a replacement if you can email us your shipping information at socialsupport@scentbird.com. But, thank you so much for your kind words and honest review! We'll be passing this feedback to the team :)
Posted on May 8, 2020
I do like getting only a month's worth of fragrances at a time so I don’t get sick of the same, or get stuck with an expensive bottle I do not love. It’s a clever idea! I do not think they offer a good enough discount when you combine more. And I think it’s a total rip off to have to pay for the case the little vile fits in, especially since they charge you almost the same amount for it as they do the perfume itself! I don’t feel the personal touch, the genuine customer service from this company. I feel like a number on a profit report.
Bottom Line: No, I would not recommend this to a friend
Company Response from
May 14, 2020
Hi Brandy, thank you for writing us an honest review! We appreciate it a lot. We are doing our best to save the environment at all costs and this includes lessening the production of the cases. The purpose of the colored case (or extra case) is for our subscribers to re-use them every time they want to switch to a new fragrance. Rest assured this feedback will be forwarded to the team! Thank you, Brandy!
Posted on Jun 15, 2020
Their selection is pretty nice, and I can appreciate their mixture of high-brow brands and their own brands or those that are newcomers. Their Confessions of a Rebel collab is AMAZING.
But their scent profiling system sucks, their shipping is atrociously slow, and to be honest, I was hoping for a bit more of a surprise element to what you get every month, or at least have the decision made for me (similar to what Ipsy does). The whole point of me getting Scentbird was because I have no idea what to wear, and worry about dropping a ton of money on a small bottle of something that's horrible with my body chemistry. Also, as much as I love learning about top notes and other perfume jargon, I don't feel like the same can be said about reviewers. Most of them cannot be deciphered as to what the original product is like. Shopping online means one usually spends a lot of time researching reviews. But when you're only met with "OMG YESSSS this sent slayyyys it's my favrit ?????✌️", or "smells bad hated it can't return one star" as your benchmarks for good and bad, how is one supposed to make any kind of educated guess on whether they'd like it or not? Finding other sites with more in-depth reviews for each scent is a pain because it's now extra work. But I'd prefer having no reviews on Scentbird to this current setup any day. Perhaps a bit of a guided review style would be more ideal, to coerce them into discussing specific details? "What high notes did you detect?" "Would you consider this to be a flirty fragrance?" etc.
Also, mixing it up by adding skincare and other non-perfume items is a fabulous idea! But would it be possible to have less repeats in your queue? There's a section of time in 2021 where I'm supposedly going to receive the same eyeliner two months in a row unless I change it myself. Repeats in the queue should be few and far between, to encourage full bottle sales of hit scents, as well as keeping variety open for consumers who only receive 12 vials a year.
Length of Use: 3–6 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
Variety of brands
Addition of non-perfume items
The whole Rebel line
Repeat scents in queue all the time
Shipping is ABSURDLY slow, even for hazmat items
The uneducated reviews are for the most part completely useless and have never helped me make a decision on an item on this site
Company Response from
Jun 17, 2020
Hi Bethany, thank you so much for the honest, amazing, and constructive review! We appreciate it so much and rest assured this will be forwarded to the team :) Because we ship in batches plus offer free shipping and work hard to customize each order according to the fragrance you’ve selected, delivery time may vary. In addition, because our fragrances are considered Hazardous Materials, the shipments can take up to ten business days to be delivered in ground shipping. We're working on improving the length of time it takes to receive your order though! About your queue, subscribers with Scentbird have full control of what they receive in each shipment. Add any of the items in our collection in the order you want to receive them. That’s it - we’ll take care of the rest! If your queue is empty, you’ll receive our featured fragrance of the month.
We appreciate your feedback and we’ll be sure to pass it along! Do please send us a message if you ever need any help at socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and we'll be so happy to chat with you! :)
Posted on Jun 16, 2020
The delays are longer than I think should be. I have several subscription boxes. I have one that I trade in items and get others sent. I can trade-in and get new twice, once 3 times before Scentbird sends mine. Which it wouldn’t be so bad if it weren’t for that I can never get ahold of anyone to correct my orders. I’ve had 2 incidents that I wish Scentbird would correct but this is a newly started brand. I understand Rome wasn’t built in a night so neither can a great company. I believe Scentbird will grow and prosper into a long-lasting great company!
Obviously I do love the products because I stay and I order 2 scents at a time.
Hopefully they get things in working order because it is a good idea!
Length of Use: 3–6 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Variety of scents!
Name brand scents
Getting to try so many expensive fragrances for little money
Slow
Needs customer service
I think the bottles should be a bit bigger
Company Response from
Jun 17, 2020
Hi Dutches, thank you so much for the honest and constructive review! We appreciate it so much! Because we ship in batches plus offer free shipping and work hard to customize each order according to the fragrance you’ve selected, delivery time may vary. In addition, because our fragrances are considered Hazardous Materials, the shipments can take up to ten business days to be delivered in ground shipping. We're working on improving the length of time it takes to receive your order though!
We're so happy that you love our products :).
Posted on Jun 21, 2020
Long long time shipping.
Scents are very very weak.
Most scents I look for are not on the site.
Customer service is good once you get an answer.
Length of Use: 3–6 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Trying new scents
Shipping
Weak scents
Company Response from
Jun 24, 2020
Hi Suzanne, thank you for writing us a review and we're sorry to hear that you're not satisfied with our service. Because we ship in batches plus offer free shipping and work hard to customize each order according to the fragrance you’ve selected, delivery time may vary. In addition, because our fragrances are considered Hazardous Materials, the shipments can take up to ten business days to be delivered in ground shipping. We're working on improving the length of time it takes to receive your order though! We also do not alter the scents in any way. Scentbird simply repackages the fragrances into our signature packaging so that we can offer our monthly service, but this should not affect the fragrance or the staying power of the fragrance. Authenticity is something that we take very seriously! If you have any questions or concerns, please email us at socialsupport@scentbird.com. We're happy to help :)
Posted on Jun 22, 2020
It has been a nice experience, sometimes it's frustrating because it takes so long for my sample to arrive in the mail and it does not smell how I wanted. Or they said what I want isn't available anymore so I may be canceling my subscription soon.
Length of Use: 3–6 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Trying new scents that I wouldn't stop for
The variety of scents available
The scents aren't always the smell I expect
The scent don't last long
It doesn't last for an entire month, since that I'm interested in getting it cancelled
Company Response from
Jun 24, 2020
Hi Clara, thank you for taking the time in writing us a review and I'm sorry to hear about the issues you've had. Because we ship in batches plus offer free shipping and work hard to customize each order according to the fragrance you’ve selected, delivery time may vary. In addition, because our fragrances are considered Hazardous Materials, the shipments can take up to ten business days to be delivered in ground shipping. We're working on improving the length of time it takes to receive your order though! We're also sorry to hear that you disliked the fragrance you received but we offer a one-time courtesy replacement for disliked fragrances :) Plus, we highly recommend rating fragrances you previously received so that our website gets to know you better. The more fragrances that you rate, the better our website can provide you with personalized choices that you are likely to enjoy! Lastly, our team is doing their best to have all the amazing fragrances on our website :) If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Jun 23, 2020
I have been sent perfume the past 2 months when I had cologne in the queue. If the product is out that’s fine, but at least keep the type of scent the same.
Length of Use: 3–6 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
No “pros” were specified in this review
I was sent perfume
Company Response from
Jun 24, 2020
Hi Spencer,
Thank you for taking the time in writing us a review and we truly apologize for the confusion caused. We investigated your support ticket with our support agent, Lev, and he explained that this happened because your gender is set as Female in your profile. When the queue becomes empty, we either ship perfumes or colognes of our choice, based on the gender set.
We can change the gender if you want and we can also send 2 replacements for you. Lev is currently waiting for your response via email. Thank you for your patience!
Posted on Jun 9, 2017
I have been a member for well over a year now, it's kind of a "set it and forget it" kind of thing for me, and every month I get surprised with a new cologne in the mail. The reason is I set up a queue of colognes I want to try. I added over 16 colognes at the very beginning. This gave me over a year of monthly samples without having to do anything else.
Other than that, the only time I have logged in is when I get an email that a cologne I wanted was out of stock and I needed to choose an alternative. Which brings me to the reason I withheld a star. It happens too often.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jun 7, 2019
Hi Jorge,
Thank you for the positive review ☺️ We're happy to provide little surprises for you (like presents!) Our team is doing their best to have all the fragrances in our customer's queue in stock in order to avoid choosing alternative ones. If you ever have any questions, email us at socialsupport@scentbird.com ☺️
Posted on Jan 10, 2018
The one and only issue I have is I think the perfume review format could be better. Maybe more options for the feeling the scent gives you and being able to check multiple options for one category. But the customer service is great, the idea is genius, and I don't know if I'll ever stop using it. I've tried many scents over the past couple of years, and I have only not enjoyed maybe 3 of them. The reviews and the note descriptions are super helpful in choosing a scent.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jun 11, 2019
Hi Kaila,
Thank you for your positive review and suggestion! Even though this response is a year late, I truly appreciate your suggestion regarding our fragrance review format with multiple options for one category. I'll surely pass this on to the team! :)
Posted on Jan 10, 2018
So far the fragrances I have received have been great! One time I received a broken sample, but these guys were great and replaced it! Another time I didn’t receive my monthly subscription at all, but I think that was due to the fact that their software didn’t update my change of address. The shopping timing could be fine-tuned as it usually takes nearly two weeks for me to get my cologne, but other than that, good job!
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jun 11, 2019
Hi Pedro,
Thanks for your honest review :) Our team is always ready to help! In the last few years, we have made improvements to our website and shipping processes as we continuously grow and expand as a company :) You can take a look and visit!
Should you ever choose to return to Scentbird, please send us an email at socialsupport@scentbird.com with "HighYa" in the subject line. We'd be happy to make things right.
Posted on Jan 10, 2018
I’ve been with Scentbird for 5 or 6 months. It was bumpy at the beginning, maybe user error, or not understanding the process. Customer service responded, and after 2 or 3 emails, all was back on track. With that said, I’m impressed that customer service responded and a resolution came to pass. I’ve been with other sites that take weeks just to respond, so kudos to Scentbird.
As far as the fragrances, l haven’t had one that l didn’t like. I usually go with “fragrance of the month” in order to sample something I normally would not pick. I’m highly satisfied with the price and purchases.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 25, 2019
Hi Deborah,
Thank you for giving us an honest review, we truly appreciate it! We treasure your patience with us and I would also like to apologize for our previous response time as we were a very small (but quickly) growing team back then. But, I would like to let you know that we now have a dedicated team to each of our support channels (Social Media and Email Support) so we can respond to each of our customers in a timely manner :)
Again, we are beyond happy to hear that you are satisfied with your overall Scentbird experience and our team will always be here to help you if you ever encounter any concern :)
Posted on Jan 10, 2018
Great product, great selection, great customer service! I’m always recommending this service to my friends and coworkers! I’ve used it for over a year and don’t have anything but rave reviews to offer.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jun 13, 2019
Hi David! Thanks for sharing! I'm so happy to hear you loved your experience with us. I see since leaving this review, you've canceled but if you ever have any concerns or wish to work with us again in the future, please email us at socialsupport@scentbird.com (subject line: Cordelia). We'd love to have you again! :)
Posted on Jan 10, 2018
All the scents so far are beautiful, but they don't last, and there's not much throw. Otherwise, I'm in love. You don't throw the cat out with the dishwater. I would recommend this product.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 25, 2019
Hi Michelle,
Thank you for writing us a review! Oh no, I am sorry to hear about this :( Authenticity is something that we take very seriously. All of the fragrances that we offer in our assortment are 100% authentic and are provided to us by authorized vendors, or by the brands directly! You may have chosen an Eau de toilette instead of Eau de parfum as Parfum lasts longer :) Nevertheless, thank you for the love ❤️
If you ever need help finding a fragrance with long staying power, let me know by sending me an email at socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Jan 10, 2018
My first and biggest complaint is with the inconsistencies involving the shipping. It is really frustrating to get my scent by the middle of the month some times, and on the last day of the month other times. I understand there is time involved with fulfilling orders, however, I find it hard to believe it takes three weeks to process everything when my payment is taken immediately on the 5th of every month.
My second complaint, the variety is not good. I have a few items left in my queue, but to be honest, I don't know how much I really want them, and I have been considering canceling. I don't want lotions, and I really think that was a waste of time and a big annoyance based on the fact that more variety in fragrances would make more sense, seeing that this company is called Scentbird, not "Lotionbird."
My bottles do not always come full, and sometimes they have leaked. The amount of time it takes to send out the products would make me believe that there should be better quality control in the products being sent out.
I would like to see more Tom Ford options; I think more niche brands would be good as well.
I am marking that I would not recommend this to a friend, however, I think with some improvements I would. This could be a really great service, however, there are many issues that have me questioning if I want to continue. For now, there are at least a few more items that I want to try. My hope is that there is more, quality, and fragrances added in the near future.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 12, 2019
Hi Jon! We appreciate your feedback - thank you for leaving this review! I'm truly sorry your experience with us was a tad disappointing. I can confidently say that we're improving our communication and shipping timeliness. Our inventory is constantly changing and we're always partnering with new brands. If you ever have any questions or concerns, please let me know by emailing us at socialsupport@scentbird.com (subject line: Cordelia). We'd love to make this better!
Posted on Jan 10, 2018
Perfumes were always amazing. The only problem I ever had was with cases; they always seem to fall apart. Other than that, I would have left five stars. Great subscription to have. So many selections. And I love having the option to switch anytime I wanted.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jun 12, 2019
Hi Irene! I'm happy to hear you loved your fragrances - super exciting! However, I'm sorry about this case issue - that's completely frustrating. We're constantly upgrading our products and we'd love to send you another case. Email us at socialsupport@scentbird.com (subject line: Cordelia).
Posted on Jan 11, 2018
I still haven’t found my “signature” fragrance, but this one smells good. A warm, romantic smell. As it wears, I find myself wondering, "who smells so good," and then realize it’s ME!
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 25, 2019
Hi Christy,
Thank you so much for your review! We are so happy to hear that you are having fun with your Scentbird subscription :) P.S We sure do love a warm and romantic smell ❤️ We hope you finally found your "signature" fragrance! But if not, I can always recommend you some fragrances based on your fragrance history!
If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
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