Carvana Reviews - How It Works, Warranty, Financing, Returns

I was approved to purchase a vehicle. They asked for proof of my income. I have been in my career for 24 years. My check stubs are done strictly online, no paper trail. I offered them my W-2’s, and they did not want them. I offered to call HR on a three-way to prove to them that I worked at this job and my income was sufficient, and they refused.

I sent my offer letter with a letterhead, my orientation letter with a letterhead, my badge with the address of my employer, my electronic check stub and I offered to call my bank. This was from my second job. They want to finance my car based on income from my first job. The more money I make, the better the interest rate. So I sent them the proof that THEY asked for from my second job, and they still would not accept it.

I would not recommend anyone to buy from Carvana because they are non-trusting, but sell cars online that you have not seen.

Bottom Line: No, I would not recommend this to a friend

Think of every single thing you hate about a car dealership. Now take away the accountability of being able to physically visit the dealer and you've got Carvana. They are pushy, they lie, and they steal. That is the gist of this company. They will scam you. You will lose money. You will not get a quality car.

I bought a car from Carvana, and it was a total disaster and guess what? I don't have the car I paid for! They refunded me part of the money I paid for the car but not all of it - yet. That's how they operate. Avoid at ALL cost.

Bottom Line: No, I would not recommend this to a friend

When my Civic was flooded from Hurricane Harvey, I was uncomfortable purchasing a car from a dealership in a flood-soaked area. I knew there would be a lot of fraud going on selling cars.

Carvana seemed to be a good idea for the situation I was in. The process as a whole was okay, but it's best if you know exactly what car you're looking for before even considering it.

I chose a Mazda3, and it was delivered with a few issues. First, there was a piece of plastic missing from the front and a large scratch on the front and back that wasn't disclosed in the listing. I was under the impression from the delivery driver that I could take it to Mazda to at least get the plastic piece replaced. Mazda wanted to charge me for it. Since the car was used, I understand it wasn't going to be perfect, but I just expected it to be in the condition they had it listed. They also listed the wrong color. They advertised it as "meteor gray" when in fact it was "titanium flash."

Had I purchased it from a dealership, I would have insisted this be fixed before purchase. This is a little more difficult buying a car online. Had I turned it away, I probably would have had the same experience with any car. Altogether, Carvana is a legitimate company, and it's great you avoid dealership fees and can skip bullying from the finance office. Would I buy from Carvana again? Sure, if my area ever floods again.

Bottom Line: No, I would not recommend this to a friend

Someone referred me to Carvana. I kept saying I'd rather buy a car the traditional way. But I caved and gave it a shot. After submitting all documentation, updating information on my credit report, receiving two hard inquiries, speaking with multiple reps who all placed me on long holds, contacting my bank and proving the funds were available, a week later I still have no car. Horrible experience. I will never refer them to anyone.

Bottom Line: No, I would not recommend this to a friend

I found a Toyota 4Runner 4x4 with a third-row seat online through Carvana. Well, basically you have to buy the car before you even see or test drive the vehicle. You cannot see the vehicle first; you have to buy and then they will deliver it. You have to give them a copy of your driver's license, bank account, you have to give them the money for the vehicle, get insurance on the car, and sign the buyer agreement before you even see the car.

This has been a horrible experience. I promise if they keep this business model they will be out of business very soon.

Bottom Line: No, I would not recommend this to a friend

The process was fairly seamless, but no communication at all with their finance people yet (GO FINANCIAL). I do find that somewhat odd. I got financed in minutes, but still haven't heard from anyone about setting up my payment preference. I picked up my car today, no "gift bag," which I really don't care about, and no "souvenir coin," which is okay (was told they were out of coins). I bought a $40 K CTS-V and only received one key, ain't happy about that.

The car is really nice with very low mileage. I am taking it tomorrow for a pre-purchase inspection. It does have a hot oil odor, but hopefully some idiot just spilled oil during their oil change pre-delivery maintenance. So we shall see. Stay tuned.

Bottom Line: Yes, I would recommend this to a friend

We had high hopes for our Carvana purchase. It started well and was not an altogether horrible experience, but in the end, Carvana dropped the ball. Our 2016 Tacoma was delivered yesterday with only one key fob. What? The Carvana web page stated that the truck purchase includes a set of keys.

The delivery person helpfully offered to follow-up with his office and request another key fob. The official response was that we had not spent enough money on the car purchase to qualify for two key fobs. Again, what? We have never bought a new or used card from a traditional dealership and not received two keys with fobs as part of the purchase.

Later, a Carvana customer advocate, Michael, explained that in Carvana-speak, a set of keys means one (1) key and one (1) fob. Voila, a set! We were dumbfounded. So, now I have to buy another key with fob at a Toyota dealership. Hmm. We ought to have started and stayed with a dealership.

So, in the end, the Carvana experience is deceptive, and will not be repeated by us. Just today someone stopped us in a parking lot and asked about Carvana (the temporary truck plates say Carvana). We warned him about the one key fob policy and advised against trusting vehicle descriptions found on Carvana web pages. The aggravation of having to pass around one key fob between drivers reminds us that Carvana is no better than a regular dealership. Both mislead and exploit the customer; Carvana just does it online vs. face-to-face.

Bottom Line: No, I would not recommend this to a friend

Carvana is an amazing company to work with. The entire process was outstanding, and delivery of the car at the vending machine was a fantastic experience. Carvana seems to really pay attention to every detail of the process, and it shows in the car that I received from them.

I will definitely be buying more cars from Carvana.

Bottom Line: Yes, I would recommend this to a friend

False advertising and horrible car.

When I first purchased the car in May, I had to get it serviced at a Mercedes Benz because the tires were in critical condition and the speedometer and dashboard sensors were not correct. The back seat was lifted up, the seats and air vents were pealing, headlights went out the 3rd week I had the car to be scheduled for service three times.

Carvana and SilverRock stated that the repairs would be done and now that the car has been repaired they don't want to cover the bill. I've been without my car for four months because repairs are life-threatening.

Advocates at Carvana and SilverRock didn't put in the correct notation about my 2014 Mercedes C250. I have emails and recorded phone conversations with multiple advocates from Carvana. Before you purchase, get the car inspected on the first day because they will do anything to sell you a lemon.

Bottom Line: No, I would not recommend this to a friend

I'm so upset I want to cry.

I've had my car for exactly three months and I've been experiencing so many different issues. I had to get an oil change one month after I got the car. I had to replace my battery 2 and 1/2 months after I bought the car. My headlight needed to be changed five days after I bought the car, along with putting air into my tires because I had low tire pressure. Now I need to buy new brakes and rotors.

All of these things were supposed to be checked before the vehicle was delivered and clearly wasn't. I've written to Carvana's repair department, left a message on the corporate phone and emailed the president of the company and haven't heard back from any of them.

Do not purchase a vehicle from here, I am warning you. I've already informed Carvana that I would be writing reviews and contacting the media due to this issue. It's not fair how I have to come out of my pocket to pay for the things that should've been inspected. This is an additional $2000 added. I also have the receipts for all of my services that I sent to Carvana just in case they didn't believe me, but clearly they do, and that's why I haven't heard back from anyone. As a new company, they should be concerned how they treat their customers. Sooner or later this company will no longer exist.

Bottom Line: No, I would not recommend this to a friend

I bought a 2014 Jeep Cherokee Sport with 42,000 miles on it from Carvana six months ago. The process itself was not a bad experience, but about three weeks ago, while driving my kids to a piano lesson we stopped under a red light on a hill and the vehicle shut off, wouldn’t start and the check engine light and battery light came on.

I had the vehicle towed to my house because it was too late to take it to a garage at the time. At my house, the vehicle started again, so I called Carvana Care (SilverRock) and told them what was happening with the vehicle, and they told me to take it to one of the garages listed on their website to get it looked at, which I did. I took it to Midas in Chapel Hill, Akron, Ohio.

First, the Midas Mechanic told me after diagnosing the vehicle that it was the head; that was when my nightmare started. After that, they told me it was the head gasket, and then it was air conditioning, and the then there something wrong with the vehicle computer, and now there is a problem with one of the valves. I have requested they give my vehicle back to me, and they have refused to do so because they took out the head again.

During all this time I have been calling Carvana and letting them know what these guys are telling me and wondering aloud if they sold me a lemon. I even asked them if they would allow me to exchange this vehicle with all the problems it has and how much I am paying for it. Carvana refused to do that, but they want me to trade it in for far less for what I bought the vehicle for and buy another vehicle from them.

I have already missed a few days of work, and I can’t take my kids to their events because I currently don’t have a vehicle. I drive about 40 miles to and from work every day, which is why I need a reliable vehicle but Carvana doesn’t care about that. They got their money and that's all that matters to them. What kind of mess have I got myself into?

Bottom Line: No, I would not recommend this to a friend