What is the Peloton Cycle?

Using a 21.5” HD touchscreen display with Wi-Fi and Bluetooth connectivity, Peloton Cycle promises to give you access to 12 daily, high-energy live studio classes—as well as 3,000+ on-demand classes—without ever leaving your home.

We’re told these videos are streamed in 1080p resolution and professionally made to be engaging, challenging, and anything but boring.

Regardless of the time of day, all you have to do is hop on the bike, log into your Peloton account, choose the live or on-demand class you’re interested in and get down to it.

But here’s the reality: Even if you’ve never purchased high-end fitness equipment before, you probably recognize that for most of us, these things eventually end up gathering dust in some dark corner of the house.

In other words, unless you’re actively using it, you’re wasting money and reducing your level of fitness, so what’s the point?

Don’t let this happen to you. Instead, we’ll cover all of the most important aspects of Peloton Cycle in this review, so that you can make an informed decision. After all, each of us has different wants, needs, and goals, so we’ll give you the information and leave the final decision up to you.

First, let’s take a closer look at what Peloton Cycle offers.

An In-Depth Look at Peloton’s Classes & Equipment

It’s no secret that when it comes to meeting your fitness goals, maintaining motivation is the key to success. We all have a million demands each day, so it’s a whole lot easier to justify watching TV for an hour than it is to sweat it out.

To combat this, Peloton claims to “deliver a fully engaging experience with the technology to make every workout effective, and the social connection to make every workout addicting.” This way, you’ll be able to bring the “energy of a group class in your home” and keep your motivation meter pinned to the max.

Peloton Cycle Classes

Peloton brings this energy to you through their professional high-definition videos, which are filmed at the company’s NYC studio and broadcast via 12 daily live classes.

There are currently 15 different coaches on the Peloton roster, each of which adds a different style and music preference to the mix. Peloton claims they represent “some of the best studio cycling instructors in the country”—including 4 members of the Cannondale-Garmin Professional Cycling Team!

In fact, one of Peloton’s coaches is none other than George Hincapie, professional road racer for nearly two decades and domestique to Lance Armstrong in each of his Tour de France victories!

If you’d like to work out to one of Peloton’s on-demand classes, their library of 3,000+ videos can be searched by coach, type, length, and more. When you find one you like, you’ll be able to preview before committing.

Afterward, you’ll also be able to tell the company your thoughts by leaving a review. Here’s a quick video of how it works, hosted by founder John Foley:

The Peloton Console

Peloton’s videos can be streamed directly to the 21.5" Wi-Fi enabled, 1080p PCAP touchscreen that sits directly in front of your handlebars and works using an Android 5.1 operating system.

This console also features 2GB RAM, ANT+ wireless (typically used with heart rate monitors), two 10W stereo speakers, headphone and microphone connectors, and a 1.3 megapixel front-facing camera.

Pro Tip: Any headphones with a standard, 3.5mm connection can plug into Peloton’s touchscreen. If you’d prefer to use wireless headphones like KANOA or Samsung Gear IconX, Peloton’s screen should be compatible with many that also communicate via Bluetooth 4.0.

While you’re streaming your live or on-demand cycling classes, the Peloton console will display real-time performance tracking (total distance, cadence, power output, resistance level, and calories burned). These metrics are then fed to a real-time leaderboard, which keeps you motivated and can even be shared to Facebook.

Peloton console An example of what you’ll see on your Peloton console while you’re working out. Image credit: Peloton Cycle.

During your ride, the console will also allow you to video chat live and feed your metrics to your rider profile. You’ll also be able to view the metrics of other riders (whether live or those who have completed an on-demand ride previously), and even follow them if you choose.

Don’t feel like a traditional cycling class? You can choose scenic ride videos from locations all around the world!

Do you have more than one cyclist in your household? The good news is that the Peloton bike can support an unlimited number of users. We’re told that switching between them requires just two taps on the monitor’s touchscreen.

Offline, Peloton also gives you the ability to create a personal schedule of live rides and receive reminders before each class. And through Peloton’s iOS app (more about this in a moment), you’ll be able to stream your rides directly to your Apple TV.

The Peloton App

For the most part, Peloton’s iOS (iPhone, iPad, and iPod Touch) app aims to work as an extension of the monitor mounted on their spin bikes.

Here, you’ll gain access to the same library of 3,000+ on-demand rides taught by elite instructors, along with 12 daily live rides streamed in HD from their NYC studio.

The Peloton AppAs with their bike-mounted monitors, you’ll be able to select from Peloton’s 3,000+ on-demand rides. Image credit: Peloton.

The Peloton iOS AppYou’ll also be able to choose from all the same 12 daily live rides. Image credit: Peloton.

While you’re on-the-go, Peloton’s app gives you the ability to set a custom schedule with advance class notifications, while gaining access to “Beyond the Ride” classes that focus on rounding out your training with Yoga, strength training, stretching, cardio, and more.

We’ll talk more about this in the Reviews section, but Peloton’s app can’t read any sensors to measure power output, heart rate, and so forth. As a result, perhaps the biggest thing to keep in mind is that your effort won’t appear on the leaderboard during app-accessed rides.

The Peloton Spin Bike

Peloton Spin Bike features a carbon steel and aluminum frame with a compact 2’ x 4’ footprint (total dimensions are 46.9” × 23” × 46.9”).

Peloton tells us their bike is built to last for the long haul, and its neodymium rare earth magnet system, Poly V power transmission belt drive, heat-treated chromoly axle, and sealed bearings deliver super smooth and nearly silent pedaling.

Pro tip: Comparing magnetic vs. friction resistance? If so, while magnetic resistance is nearly silent, requires little-to-no-maintenance, and you won’t have to worry about replacing brake pads, you’ll pay meaningfully more than a friction resistance system.

We’ll come back to this thought shortly.

Peloton’s cycle magnetic resistance system Peloton’s magnetic resistance system, which is supposed to deliver near-silent operation and require less maintenance than friction-based systems. Image credit: Peloton Cycle.

Peloton’s sport-series seat features two-dimensional adjustment and a depressed ergonomic center channel for comfort, LOOK Delta compatible pedals, as well as customizable settings that can “optimize effectiveness and maximize comfort for any rider.”

Pro tip: The type of pedals used on the Peloton spin bike are known as clipless pedals (i.e. your shoes are attached directly to the pedal using cleats on the bottom of specially designed shoes). If you don’t want to purchase new shoes, you can easily switch out the pedals from your existing bike, or use alternate options such as toe clips.

For more details, be sure to read about shoes that work with the Peloton bike.

Despite all these features, like many other spin bikes (don’t worry, we’ll explore other options momentarily), the Peloton Cycle bike weighs in at a not-too-light 125 pounds.

Peloton spin bike The complete Peloton spin bike. Image credit: Peloton Cycle.

How Much Does Peloton Cycle Cost?

The Peloton Bike is priced at $1,995, which includes unlimited on-demand and streaming rides, and unlimited accounts for friends and family.

You may also need to pay the following:

  • Tax on purchase – up to $250 depending on where you live.
  • Video access – $39 per month, $468 for a one-year subscription or $936 for two years.
  • iPhone or iPad app – free for the first year then $12.99 per month.
  • Starter packages are available.

On top of this, you’ll be required to pay for a $250 for in-home delivery and set up.

With this costs in mind, our order totaled more than $2,400+ when attempting to check out, which didn’t include any accessories or upgraded warranties.

If necessary, Peloton offers 3, 6, or 12-month financing through Affirm. At the time of our research, a 0% APR was available, but if you don’t qualify, you can expect rates anywhere between 10% and 30%.

However, these aren’t the only additional expenses you’ll need to keep in mind.

Peloton Cycle’s Additional Expenses

The fact of the matter is that, while the Peloton Spin Bike represents a significant investment, you’ll have some meaningful additional/recurring expenses to keep in mind as well.

For example, you must have a subscription in order to access Peloton’s videos; otherwise, you’ll be paying a lot more than many other magnetic spin bikes, without any additional content. Obviously, this will also require an internet connection.

Peloton’s video access will cost you $39 per month, $468 for a one-year subscription, or $936 for a two-year subscription.

Are you also interested in Peloton’s iPhone and iPad app? One year of free access is included with the purchase of every bike, although you can start a 14-day trial for free or purchase a one-week pass for $5.99. Thereafter, a monthly membership will cost you $12.99.

If this is your first experience with a spin bike, there are also some additional accessories you’ll need to make the most out of it. To this extent, Peloton offers 2 different “get started” packages:

  • The Essentials: $149 – Includes only the essentials, such as Peloton shoes (with cleats), weights, and headphones.
  • The Works: $229 – Includes Peloton shoes (with cleats), weights, headphones, heart rate monitor, and bike mat.

Outside of this, individual accessories range in price between $12 and $125.

Pro Tip: When researching a Peloton bike, you can browse through their website, request an information brochure, speak to a representative through live chat, request a consultation, or even visit one of the company’s 12 showrooms.

Peloton Cycle’s Refund Policy & Warranty

All Peloton Cycles come with a 30-day refund policy, less S&H charges. Important note: These stationary bikes weigh 125 pounds, so return shipping will not be cheap.

On top of this, according to the company’s Return Policy:

“If you received free shipping, when returning the bike, the initial shipping charge will be deducted from the amount being refunded [which could be $250 or more!]. Moreover, if your bike is returned in damaged condition or missing parts, you may be charged an additional restocking fee.”

Depending on the part (e.g. the HD console, frame, pedals, other components), your Peloton bike will also come with a warranty against defects in workmanship and materials for between 12 months and 5 years. You can extend your warranty for a second year for $175 or a third year for $225.

To request a refund or process a warranty claim, Peloton Cycle’s customer service department can be reached at 866-679-9129 ext. 2 or support@pelotoncycle.com.

How do these prices compare with other spin bikes?

Peloton Cycle’s Competition

If you type the phrase “spin bike” into your favorite search engine, you’ll have thousands to choose from.

While many options can be purchased for as little as a couple hundred dollars, these lower-priced models won’t feature the same quiet drive train (some even use modified fans to provide resistance; can you say loud?!) as Peloton, the same level of adjustability, and certainly not the same focus on content and technology.

But what about those with the same magnetic drive as Peloton? If you search online for “magnetic spin bike,” you’ll find that most options fall somewhere between $800 to $1,000. In fact, several of these bikes appear very similar to Peloton’s.

Ultimately, this means you’re paying roughly $1,000 for Peloton’s 21.5” console, which is arguably its biggest benefit. Is this $1,000 money well spent, or will you just be throwing it out the window?

We’ll come back around to this topic in the final section. But before we do, let’s find out what everyone’s saying about their Peloton experience. After all, there’s a lot to be said if everyone’s enjoying their Peloton bike, even in light of its high price.

Are Customers Pleased with Their Peloton Cycle Purchase?

Peloton Cycle has received a lot of media attention, even in high-profile publications like Tech Crunch, Good Housekeeping, NY Times, and more. However, most of these were just high-level overviews and not in-depth reviews.

On the other hand, USA Today provided a short review based on their experience with Peloton Cycle and enjoyed the fact that you’re competing against others, the quality of the videos, and the silent operation. All of which helped keep them motivated without bothering others in the household.

The biggest downfall? Peloton’s price, which the author called “a small fortune.”

Bicycle Touring Guide provided a more in-depth review about their experience with Peloton and appreciated their professional video library, the personalized metrics, and the “stellar” physical design. Ultimately, they claimed that if you can stomach the price, “this bike has got to be one of the best out there.”

Racked.com wrote another detailed review about their Peloton experience, noting that they were impressed by the video library, the accountability provided by the leaderboard, and the ability to get outside the traditional gym spin class experience.

Again, the author’s biggest stumbling block was price (not just the initial cost, but also the recurring costs for video access, etc.), not to mention the amount of space it takes up.

Since our original investigation, one HighYa reader provided feedback about the Peloton spin bike, giving it 4 stars. Overall, they seemed pleased with its performance, the number of different classes, and that the magnetic resistance requires little to no maintenance—including no brake pads to replace.

17 Amazon reviewers also provided feedback about their Peloton experiences, giving the spin bike an average rating of 3 stars. There, common compliments referenced quality materials and engineering, great class selection, and helpful customer service.

On the other hand, more than one reviewer complained about lack of adjustability (specifically, that there’s no fore or aft adjustment capability on the handlebars) and that you’ll probably end up paying much more than the advertised price of $1,995 price. For example:

  • Price of the bike: $1,995
  • One-year subscription to streaming services: $468
  • Shipping, tax, and in-home setup: $250

As we outline in the Pricing section, your actual Peloton costs can quickly exceed $2,700, not factoring in any additional equipment you might need to purchase, such as shoes, cleats, padded shorts, etc.

Peloton’s iOS app had a 4-star average rating on iTunes, based on 929 reviews. Many liked their selection of high-energy instructors and classes, reasonable pricing, ease of use, and the ability to spin whenever it matches your schedule.

A big drawback mentioned by several reviewers is that you can’t view ride stats when using the app (like you can when using the Peloton spin bike). More than one also didn’t mesh with the instructors’ personalities or didn’t appreciate the music selection.

From a company perspective, Peloton Cycle is operated by Life Time Fitness, Inc., although they weren’t listed with the Better Business Bureau at the time of our research.

Who Founded Peloton Cycle?

Peloton Cycle is a classic example of a successful project brought to life through a crowdfunding campaign.

Originally founded in 2012, it wasn’t until 2013 when CEO John Foley launched Peloton Cycle via Kickstarter, where it would go on to raise over $300K based on an original goal of $250K.

Before launching Peloton, John previously worked with high-profile companies like Barnes & Noble, Evite.com, Ticketmaster, CitySearch, and more.

Previously, he earned his bachelors degree in Industrial Engineering from the Georgia Institute of Technology and his MBA from Harvard Business School.

Whew! We’ve covered a whole lot of ground in this Peloton Cycle review, so let’s bring it all together.

Is Peloton Cycle Worth Your Money?

In addition to everything we’ve discussed, here are 3 key questions we think can help you make a well-thought out decision about Peloton’s spin bike:

1. Budget: How Much Is Too Much?

Like any other buying decision, everyone comes from a different perspective. So, what makes Peloton Cycle a good value for me might not work for you, and vice-versa.

For example, if you’re an avid cyclist, dropping a couple grand on a new bike (while certainly nothing to sneeze at) could be considered on the lower end of the spectrum for quality, high-end gear.

Bikes are often considered long-term investments, so if you plan to use your Peloton Cycle for at least 3-5 years, it might be a lot easier to justify the cost.

Add to this that you won’t have to pay for spin classes at a local gym, and the cost savings over a few years could more than make up for the purchase price.

2. What’s Your Experience Level?

On the other hand, if you’re only casually interested in spinning, it might be better to pay for a few classes locally to see if you enjoy this type of exercise before handing over a couple grand of your hard-earned money.

Or, if you know you enjoy spinning but are on the fence about Peloton’s videos (after all, you’re basically paying $1,000+ for them), I might recommend downloading their iPad app, signing up for a 1-week subscription, and then using a spin bike at your gym before making the leap.

Just keep in mind that you won’t have access to some of Peloton’s (arguably) most important features, like real-time stats and performance tracking.

3. What’s Your Size?

Finally, while Peloton Cycle’s bike should be able to accommodate the vast majority of users, they note that if you’re under 4’11” tall, 6’5” tall, or over 305 lbs, you’ll need to look elsewhere.

If you ultimately decide to make the leap, though, you can always take comfort in the fact that, in an overwhelming number of cases, it seems like just about everyone is happy with their Peloton purchase.

What’s your story with Peloton Cycle? Did you get a lot of value, or was it just not for you? Whatever it is, add to the conversation by writing a review below!

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16 Customer Reviews for Peloton Cycle

Average Customer Rating: 4.1
Rating Snapshot:
5 star: 11 4 star: 1 3 star: 0 2 star: 2 1 star:  2
Bottom Line: 75% would recommend it to a friend
Showing 1-11 of 16
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  • 1 out 1 people found this review helpful

    Addicting machine

    • Pennsylvania,
    • Aug 28, 2017
    • Verified Reviewer

    It took about six months to research and commit to the purchase, but finally purchased it on a Thursday and the delivery and set up was hassle free on the following Monday. I have taken spinning classes for a while and even purchased a bike for home use, but I could not achieve the "compete level" I felt while in a gym spin class. However, with the Peloton live stream and statistics on the high-deaf screen, I am pushing myself to the same level or if not higher than in a gym class. The bike is gym level quality and silent in operation, but the Bluetooth headset adaptability makes it perfect for home use without disturbing others. This is an investment in your health, but well worth it in my opinion.

    Bottom Line: Yes, I would recommend this to a friend

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  • Solid investment

    • Arizona,
    • Jul 17, 2017
    • Verified Reviewer

    This is a solid investment. The Peloton experience will keep any casual but disciplined athlete engaged and motivated. Classes are available on-demand 24/7. You will never have to work around a fitness class schedule. Just click and spin.

    I am a dyed-in-the-wool runner. But I am hooked on this trainer. In addition to my daily running routine, I will hop on for a 20, 30 or 45-minute class. Love the stats/leaderboard. I tried the app first and took the plunge. I am a proud Peloton tribe member since March 2017.

    Bottom Line: Yes, I would recommend this to a friend

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  • 14 out 21 people found this review helpful

    No customer service, gross language

    After purchasing the bike, my delivery was not scheduled and I did not get a contact from Peleton. After multiple attempts on my part, I eventually reached a contact who started my delivery process. The first two promised delivery dates were no shows. The third time my bike was installed broken, and after notifying the company two different times, I have not received a response.

    In addition, the live and recorded classes contain very explicit language and are very inappropriate. It is distracting from the workout. I don't need to be called a bad name a million times.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 4 people found this review helpful

    I am obsessed

    • Seattle, WA,
    • Jun 10, 2017
    • Verified Reviewer

    I found out about Peloton when I ran into an old friend, and she looked amazing. I asked what she was doing, and she told me she got a Peloton.

    When I researched it later and saw the cost, it slowed me down a bit. I bought a $400 bike instead off of Amazon that was highly reviewed. I used it with my iPad and the Peloton app. I had never done any spin class before, so I wanted to make sure I was into it. Wow, was I ever. In only four weeks my body was changing, and I was hooked. I got rid of the other bike and ordered a Peloton. I had been missing out on more of the matrix and magnetic resistance (vs. friction ). I talked my brother into buying one too for his girlfriend.

    I am glad I got to try another bike so that I know how amazing the quality is of the Peloton bike. And the screen rocks too!

    I do not like the gym, my kids are little and cry about going to the daycare, so workout was too hard to commit too. I do not like boring machines either. This whole program had me so engaged from the beginning I was hooked. The bike was worth every penny. The delivery was amazing too. Very thorough and they helped me set up the bike. LOVE. I hope to get more of my friends and family hooked as well!

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Good experience

    • San Diego, CA,
    • Jun 3, 2017
    • Verified Reviewer

    I'm a senior and new to "spinning." I really love the choice of classes I have as a beginner, the accessibility to the classes without having to leave home, good instructors, and the quality of the streaming.

    Delivery was right on time. No problem with that.

    My daughter, who is an experienced spinner, loves the machine.

    We had a little trouble with the cleats on the shoes, but that problem was taken care of by customer support, who gave us a quick fix.

    My only complaint is you can't talk to someone in customer support, it's all done as online chat. Other than that, I think it's an expensive machine, but if you can afford it, it's a great investment.

    Bottom Line: Yes, I would recommend this to a friend

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  • 6 out 7 people found this review helpful

    Delivery process stinks

    • Nebraska,
    • Jun 1, 2017
    • Verified Reviewer

    I can't even rate the bike, but I can say that my experience has been among my worst ever with a company. I had a "confirmed" delivery date scheduled as promised, but apparently, that didn't mean much as they didn't show on that day, nor the next. Finally, they showed on the third day when we weren't around. That's when the real frustration started.

    You can't find a customer service person to save your life that can do anything. "Looks like we can deliver it tomorrow." No bike. I call again, "looks like we can deliver it Tuesday." No bike. I call again, "looks like we can deliver it Thursday." I still don't have the bike. We may ultimately really like the bike, but I will probably never be a real fan.

    Bottom Line: No, I would not recommend this to a friend

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  • 13 out 28 people found this review helpful

    Worst

    Peloton Cycle sucks. Probably will go out of business soon. They treated me like crap and made me feel worthless. I will never do business with them again.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Totally worth every penny!

    I can't say enough about this bike and the classes that are offered. This is the smoothest and quietest bike on the market, period. I am saving so much time and money as I no longer waste two hours of my time driving back and forth to the gym for a 40-minute workout. Nor do I have to pay the $25 per class fees anymore.

    Peloton charges $39 a month for unlimited live classes and thousands of on-demand rides, which is less than two classes at my local gym. I now ride every day for a fraction of what I paid at the gym, but I still get the competition feel that pushes me. The screen is huge and makes you feel like you are in a real class with the leaderboard and all.

    I have convinced all of my friends to purchase one and wish I had come up with this idea myself. The only downfall is the price, but you get what you pay for. Final delivered price comes out around $2,500.

    I searched the internet for discounts and coupons and found nothing. The only deal is getting two months of subscription for free if you are referred by a current Peloton user and use their link to purchase the bike. Basically a $78 savings.

    Bottom Line: Yes, I would recommend this to a friend

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  • 12 out 29 people found this review helpful

    Basic

    • New York, NY,
    • Mar 28, 2017
    • Verified Reviewer

    This is an indoor cycling bike with an iPad on it. For the price tag for 3k I found it very basic. That's $1995 plus tax , delivery, shoes, etc. I don't find anything features on the bike particularly innovative or new. This appears to me, to be another fitness industry gimick.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 7 people found this review helpful

    Awesome

    • New Jersey,
    • Mar 17, 2017
    • Verified Reviewer

    I just got the bike and its a blast. Pretty compact. It needed a 47x36 mat, which I got on Amazon along with cleats (I got Shimano) and some dumbells, which were much cheaper than buying directly from Peloton. The bike itself is high quality. I started with some beginner rides and then tried Alex's ride, which is great. The technicians who set up the bike are super friendly and timely. So far so good.

    Bottom Line: Yes, I would recommend this to a friend

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  • 17 out 18 people found this review helpful

    As awesome as you hope it will be, and a time saver too!

    • Chicago Suburbs,
    • Feb 10, 2017
    • Verified Reviewer

    This was the best investment I've made in a long time in regard to my health. Yes, it's a chunk of change (nearly $3,000 initial investment for the bike, tax, delivery, shoes, one-year subscription, etc.), BUT it's so worth it.

    I've been on my bike nearly every day since it arrived. It's addicting, and it is so easy to get dressed and join a class from the comfort and privacy of your home. I am done with my awesome, sweat drenching 30-minute workout in less time than it takes to get ready and drive to the gym and back. I LOVE it. I urge you to invest in yourself, and I don't think you will regret the decision.

    We did not buy the $59 Peloton mat but rather used a $15 thin entry carpet from Home Depot, which works just fine.

    One last tip; YES, you need the shoes, and it is so worth the $125.

    Bottom Line: Yes, I would recommend this to a friend

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