The entire process was very seamless in the beginning. Found the car. Completed financing with Carvana that was comparable to other options. Completed the underwriting process and chose a delivery date with ease. Car was delivered as promised. Delivery person was awesome. The car looked great and was in the condition we were told and expected. We did our part, Carvana didn’t. We continued to follow the process after to see that we got our state's permanent registration. We had to upload documents several times but eventually saw the documents were accepted. Fast forward to a few days before the temporary out of state registration was about to expire. Opened a chat with a Carvana agent. The person was fine. After a long wait time, she told us there was no timeline for the permanent registration and Carvana would provide a rental. Went to pick up said rental and it’s a small sedan. My car is a mid-size SUV with a third row. Can’t fit the three kids in this rental safely with the car seats we own. Now, stuck with a car with no registration or timeline as to when we will get it and a rental car I can’t drive as needed. Overall, Carvana needs to address the registration problems that are plaguing customers. I would have bought from them again, but not after the registration problem. Losing out on repeat customers due to mismanagement will eventually lead to their demise.
Bottom Line: No, I would not recommend this to a friend