Focallure Reviews

I ordered a product that said 3-7 business day shipping. After 3 weeks my item still has not shipped. I have emailed the company eight times asking for a refund and to cancel my order. They keep telling me

"Thank you for contacting us.

We are truly sorry for the inconvenience associated with the delay.

We checked with our warehouse team and your order is a bit behind the schedule during to the high volume of orders we recently received. But, do not worry, your order is now in "Processing" status and it means you should receive shipping confirmation email with delivery information very soon."

Don't ever use this company! They will steal your money and never give you the promised product. HUGE SCAM.

Bottom Line: No, I would not recommend this to a friend

This company is a fraud! They take your money, say they will ship "soon" but never do! I've emailed them numerous times to request a refund from an order that I paid back on May 14, 2018. Each time they respond, they say there’s a delay and to give them "a few more days." I’ve done my due diligence. I’ve now contacted Channel 7, 7 On Your Side, filed a formal BBB complaint and disputed my charge.

Bottom Line: No, I would not recommend this to a friend

The company commented here that they planned to contact me and make the situation right. Well, it’s been a while and nothing. They have not reached out to me and are not answering my emails. Don’t trust them. They are all liars and this company is a scam. DO NOT BUY!

Bottom Line: No, I would not recommend this to a friend

Be careful. I placed an order over three weeks ago and nothing. I keep sending emails to ask for updates (their tracking service doesn't work), and IF I receive anything at all in return it is a drafted "please wait another few days." I definitely won't be shopping with them again. IF I receive anything at all, let alone it being in working order (after reading other reviews), I'll be very surprised.

Merry Christmas Focallure. Enjoy my money during your festive season.

Bottom Line: No, I would not recommend this to a friend

January 25, 2019 - I reported Focallure to PayPal and requested a chargeback, but now PayPal refunded my money today. I had to pay to return the counterfeit items last week and now received confirmation that the money is back in my account.

My advice is to be patient with the chargeback process and don't take Focallure's half-hearted yet offensive offers to "resolve" the issue. Their replies on this page are copy/pasted because they don't actually care that they screwed you. The only way to even get a response from Focallure is to complain to anyone NOT in their customer service. Complain to websites like HighYa. Do your chargeback, take pictures of everything, stay on top of replies to your email, and you will get your money back.

Focallure CANNOT be trusted with your money! The only way to get justice is for them to be FORCED. DO NOT shop with them!

Bottom Line: No, I would not recommend this to a friend

I ordered on the 13th of January but till now haven't received it. They withdrew $50.99 for my order with a free BabeBox for first time order, but also after 17 days, the site withdrew directly from my credit $39.90 without me making an order. This withdrawal was for the BS BabeBox, which I canceled this enforced subscription from the beginning. It's deceit and a scam.

Till now I haven't received anything from this BS site.

Bottom Line: No, I would not recommend this to a friend

I read about the offer of first BabeBox free pay shipping only. So I paid shipping 18th February, received a confirmation email, heard nothing else. Payment was taken on the 1st of March for the March box, even though I hadn't received my first box. Eventually, I got a reply to all my messages and they admitted on the 6th of March that they hadn't even sent my February box. That and my March box would be sent within four days, it's now the 12th of March. I've received no dispatch emails. Now ignoring my messages asking for a complete refund total scam. Avoid.

Bottom Line: No, I would not recommend this to a friend

Package has not arrived in Australia yet so I cannot review the products, yet it's very annoying the currency appears as the normal Australian dollar but when charged, its charged as USA dollar, so what is advertised as cheap turns out expensive.

Bottom Line: No, I would not recommend this to a friend

Unlike BabeBox competition, I received items customized to my individual needs. Each product sent in both my boxes was able to address my individual concerns. I felt like they actually sent me items to improve my daily routine, they didn't just slap together odds and ends to clear inventory like similar subscriptions.

Bottom Line: Yes, I would recommend this to a friend

I’ve got too carried away with their special offer of a free first box and ordered it. Only after that I decided to read some reviews and was terrified so I wrote to them asking to cancel my order the same day I made it. They replied to me with a 15% discount instead of cancellation. I wrote once more that I don’t need it and want a full refund. It was 11 days ago and they haven’t replied to me since. I wrote a couple more emails but they completely ignore me. The order wasn’t even sent. I have never seen such a bad attitude towards customers. And I’m telling everyone I know this company is unreliable and they should never order anything there. If you’re looking for reviews in order to know if it’s safe to shop there, don’t, they don’t care about their costumers and try to fool them!

Bottom Line: No, I would not recommend this to a friend

I ordered a product with Focallure with my credit card. My credit card was charged and I never received the product. I sent an email to inform them of this and they never responded back. There is no phone number to reach customer service. I never received an email confirmation with an order number.

Bottom Line: No, I would not recommend this to a friend

I would never pay full price for Focallure cosmetics through their website, however, they make a decent product for the price you pay purchasing through AliExpress. They're absolutely a Chinese company, shipping from China. The product usually arrives 4-8 weeks after purchase.

Bottom Line: Yes, I would recommend this to a friend

My husband ordered me a towel bra back in August. It was over three weeks late in shipment, and when he emailed asking where it was, all he got was generic "please have patience, it'll be there soon!" responses.

He finally gave up five weeks after it was supposed to arrive, and asked for a refund multiple times. He was given the same generic emails as if talking to a robot, and now, almost 50 days after ordering and 20 days after asking for a refund, they've emailed saying that it has been shipped today?!

Absolute fraudsters. They've accepted orders for a popular item not in stock, stalled, then declared it has been shipped so there's nothing they can do. I also see from others duped that they don't offer refunds on undergarments (handy, eh?) and that it's cheap counterfeit rubbish from China (based in New Mexico or not, it's from AliExpress, people aren't stupid). For the love of God, AVOID!

Bottom Line: No, I would not recommend this to a friend

Terrible. They offer you a better deal if you purchase more than one pair. They DO NOT accept returns even on unopened packages! These eyelashes are GOOD FOR NOTHING. They measure less than an inch in width, a true rip-off. If you could even manipulate them with your fingers, you would not be able to get them lined up on your eye.

DO NOT waste your money or time! HUGE aggravation.

Bottom Line: No, I would not recommend this to a friend

I ordered a $99 flat iron from this company on December 1st and it is now December 20th and I have not received my item. I have emailed them and requested a refund and they are refusing to refund me stating that the item is being filled.

This is a joke and I am disappointed in myself for being taken advantage of like this. This is fraud and theft. I wish I could press charges.

Bottom Line: No, I would not recommend this to a friend

I just wanted to reach out to everyone who’s experienced the same thing as me; ordered a product, it was never sent, a month (or more) went by with a string of automated bs emails telling you it’s "processing." I reported them to the BBB and filed a complaint online (it’s an easy process). They made the company refund me. It seems like a lot of people on here are asking for refunds, which I did as well, and are being refused them, so please report them to the BBB and you’ll get your money back and hopefully, the will not be able to continue pulling this crap! Screw you Focallure, good luck everyone. This is the WORST company ever! Scam.

Bottom Line: No, I would not recommend this to a friend

After reading these reviews, I now understand that I have also been scammed!

I'm experiencing the same awful customer support - generic email, refuse to cancel, and I still haven't received the items I paid for.

What can I do? Is my money lost?

Bottom Line: No, I would not recommend this to a friend

I placed an order on May 8th. Shipping was promised within 2-7 days. Credit card charged immediately. Despite promises to ship, it's day 33 and still no product. I wrote asking to cancel. No response. I contacted BBB and my credit card today disputing the charge. There are many others with same experience.

Bottom Line: No, I would not recommend this to a friend

I ordered for the first time a couple of weeks ago, and the site claims 1 -5 day delivery in the US. Well, weeks have gone by and still no product. I ordered the same item from eBay two weeks later, and it arrived in three days. I will never purchase from this website again. I filled a complaint with PayPal as I want my money back.

Bottom Line: No, I would not recommend this to a friend

I ordered the makeup setting spray. So far they have not shipped my order, and when I tried to track, there was "no order found." They took my money the first day, but I cannot get my order. This place seems like a scam, so buyer beware. When I tried to contact them, I could only do so by instant messaging. They kept telling me to "be patient" and then did not respond to my questions. This experience has been frustrating and unnecessary. I think they just wanted my money with no intention of giving me my product.

Bottom Line: No, I would not recommend this to a friend

As of 8/30/18, no response from Pete or Katy. I’ve also found FOUR other scam companies using this address. What the heck?! I’ve realized there are a lot of counterfeit makeup coming out of China. Brands like MAC are working with international trade to stop this since it’s such an issue. Don’t purchase from Focallure or AliExpress since they peddle a lot of fake products!

Also, no refund.

Bottom Line: No, I would not recommend this to a friend

I placed an order almost one month ago. The credit card was charged...I haven't received the order and NO CUSTOMER SERVICE NUMBER is available! Finally, after I send an email asking where my order was, they send out a Babe Box subscription that I never ordered or signed up for, but the item I did order STILL says processing. OMG! I called my credit card company and blocked them from charging my card without my permission for this Babe Box subscription I never ordered and had the item I did order canceled and charged back to my credit card. Never trust a company that does not offer a customer service number. This is ridiculous!

Bottom Line: No, I would not recommend this to a friend

Similar to the rest of the previous buyers, I placed my order two months ago and each time I email their customer service asking about the status and thereafter requested for a full refund, I receive the same response - due to overwhelming orders, they are running low on supply and will process my order in a few days. They didn't even acknowledge my refund request!

Today, I decided to try tracking my order again online and lo and behold, it says "Order not found." What a total rip-off!

Future potential customer, please DO NOT purchase anything from this company! They are such cheats!

Bottom Line: No, I would not recommend this to a friend

I wish I would have seen these reviews prior to purchasing an item off their website. Like other reviewers, I have run into the same issues.

"The products are in a heavy demand due to which our shipping timings are a bit slow. Please give us few days and your order will be shipped as soon as possible."

I wish I never would have shopped with Focallure. What a rip off and bad customer service!

Bottom Line: No, I would not recommend this to a friend

I placed a big order, they didn't send it, so I asked for a refund. When they receive my request, they immediately sent the order, but they send it wrong, so I couldn't receive it. They sent my order in three different packages, without three invoices for each part of the order. And without the invoice, I couldn't pay our taxes, so I couldn't pick it up, it was paid by my company. Now they received back my order, and also have my money, and refuse to refund me for my paid and lost amount! I really don't recommend Focallure!

Bottom Line: No, I would not recommend this to a friend

I definitely wish I read the reviews. I ordered one product, which arrived four weeks late, and they automatically added Babebox to my order. On December 2nd, I received an email that an order was placed. I did not place an order and it turned out to be for the Babebox. I emailed them the next day to cancel the order, which was within their 48-hour return policy. I didn't receive a response until a week later with them telling me that the order could not be canceled because it had already been shipped. The problem is the order hadn't been shipped. I emailed them again that I wanted the order canceled. Another week later they said the subscription had been canceled. And now today, three weeks since they placed the order, I get an email that the order was shipped!

I've repeatedly told them to cancel and refund my card, and they've completely ignored my request and shipped it anyway. Terrible company!

Bottom Line: No, I would not recommend this to a friend

I ordered an eyebrow pencil for my mom as a Christmas present. I ordered it on November 26th (Cyber Monday). I got a confirmation saying it would arrive within 2-7 business days. It is December 24th and I still don’t have it. Tracking says it won’t be delivered until December 28th. OVER A MONTH after I ordered it. I emailed and asked for reimbursement because that’s absolutely ridiculous. I got an email back from customer service just saying "your order is on its way. Here’s the tracking number, thanks!" Awful. NEVER order from them.

Bottom Line: No, I would not recommend this to a friend