BetterHelp Reviews - See What Customers Are Saying

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BetterHelp

Overall Rating

4.7

3120 Customer Reviews

Summary

BetterHelp is an online counseling platform that will pair you with a professionally licensed counselor. Access to counseling can be scheduled at any time, anywhere, and through any smart device. The efficacy of BetterHelp is linked to provider skill and intervention protocols, but there are some drawbacks if you fall into certain categories of needs and it’s not covered by your insurance provider.

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Customer Reviews

4.7 Stars out of 3120 Reviews
5 Star:86% 4 Star:7% 3 Star:0% 2 Star:0% 1 Star:4%
95% Recommend This Service
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Posted on Jul 22, 2020

Great

By Delisha S., Brentwood, CA, Verified Reviewer

BetterHelp is a great and affordable way to receive help, especially during this pandemic, or even when you’re just really busy. I love that it’s mobile and my counselor messages me all of the time. It’s like we are texting back and forth and I like it a lot. It’s a modern spin on therapy without offices or feeling like you’re crazy. It’s a judgment-free zone and the journal that you can keep on the app is my favorite. I can send the journal entry to the counselor or just have it there to allow myself to vent.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Online safe journal

Convenient

Mobile

No “cons” were specified in this review

Posted on Jul 22, 2020

So grateful

By Kimberly G., Laurel, MD, Verified Reviewer

I’m so grateful for BetterHelp! I can finally afford therapy, and I LOVE the app. It’s easy to schedule appointments with my therapist and video calls are everything to me right now. Texting my therapist also allows me time to work through tough stuff right away. Super grateful for everyone at BetterHelp, especially my therapist!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

The app is super user-friendly

My therapist is THE BOMB

Texting my Therapist is life-changing

No “cons” were specified in this review

Posted on Jul 22, 2020

Good therapist, flawed platform

By Nic B., Long Beach, CA, Verified Reviewer

The advice was helpful, but a monthly subscription for therapy seems flawed. It put a lot of time pressure on to write lengthy, detailed emails to unpack issues, but the weakness of a text-based platform is that the important stuff didn't always get emphasized and miscommunication or lack of context was a problem.

I had one phone conversation with a therapist over about 2 months of therapy. More got done in that 30-minute phone call than all the text communication. But, for cost-effectiveness, I think I would have gotten better value just paying by appointment and having real conversations rather than text-focused communication.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

Good therapist

Monthly subscription model

Denies any contact access to therapist outside their platform

Helpful Review? 2 People Have Voted

Posted on Jul 22, 2020

BetterHelp is wonderful

By Shelly T., Montgomery, AL, Verified Reviewer

I was skeptical about utilizing this service. However, with my anxiety at an all-time high and being in the throes of post-partum depression I figured I had nothing to lose. It was amazingly simple to get started. I downloaded the app, filled out my info and questionnaire, and was matched to my counselor within 24 hours. The app makes journaling convenient and my counselor is able to send me exercises to complete and send back to her through the app. I am able to schedule my appointments with ease and like the option to text, call, or video chat. It has been an overall great experience. I highly recommend this service.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Convenience, I feel like I am on my schedule and not someone else’s

Quality of counseling

Tools provided through the app

No “cons” were specified in this review

Posted on Jul 22, 2020

Very helpful

By Amelia G., United Kingdom, Verified Reviewer

I was very dubious about using an online service but I shouldn’t have been. It really works for me, it is easy to fit into a busy lifestyle. I have always put off seeking any sort of help for anxiety, however, using this has made me feel very at ease and relaxed. It is worth the money as not only to you get to talk to someone in a way that suits you but you also get access to other services and get sent worksheets, etc. to help when you’re not in a live session.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Be able to start with a chat instead of a video or audio call

Work sheets to fill in to help through the week

How easy it is to use

The price (but it is worth the money as you would pay that to see a person face-to-face)

Posted on Jul 22, 2020

Thankful to have found BetterHelp.com

By Lelah L., Houston, TX, Verified Reviewer

Prior to BetterHelp.com, I was a mess. The pandemic had caused everything I fear or dislike to literally implode on me. Looking around I was alone, for days! I am thankful for a friend who suggested I talk to someone. I stumbled upon BetterHelp on Facebook. I was having another anxiety-ridden evening, knowing night time was coming and that’s when I felt the most fear. Thankfully I got connected to Jean. She was quick to respond and set up a virtual meeting. I specifically asked for a Christian counselor. This was the best decision I ever made during this horrible time. Fast forward a month and a half, I have reconnected with old friends. I have faced my mistakes and taken responsibility. I have started praying more and practicing the fruits of the spirit. I have started playing piano again and singing. I feel joy when I wake up instead of dread and loneliness. At night, when I can’t sleep, I talk to some of my best friends from college, about life. I have also stepped away from toxic relationships. I’m not perfect or healed but I am definitely better.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Accessible

Virtual

Professional

No “cons” were specified in this review

Posted on Jul 21, 2020

Great service, convenient!

By Jae W., Tennessee, Verified Reviewer

BetterHelp found me a wonderful therapist who listens and understands. Their app is helpful with scheduling appts, finding a community of assistance, and answering questions. I feel more comfortable with this service than going in and seeing someone face-to-face.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Convenience

Therapist selection

Reminders

Great service and follow up

No “cons” were specified in this review

Posted on Jul 21, 2020

Saving my life

By Micah S., Tulsa, OK, Verified Reviewer

BetterHelp is more than I could have expected for the money. My counselor has been REALLY dedicated to helping me get better in and outside of scheduled sessions. This is usually done via messaging inside our app. Sometimes I'm even sent worksheets that help me out as well.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Affordability

Dedication

Compassionate

Can't change profile

Posted on Jul 21, 2020

Embrace yourself

By Barbra D., Las Vegas, NV, Verified Reviewer

BetterHelp has helped me so much and I was pleasantly surprised how easy the website was and the quick response time being connected with a counselor. I love the journaling application and how you can message the counselor if you need to anytime.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Quality of counselor

Excellent matching

Affordability

No “cons” were specified in this review

Posted on Jul 17, 2020

Seriously worked

By Ruth S., Florida, Verified Reviewer

Great services. Feasible prices. Client-centered. If you’re willing to do the work, then this application is a great tool. With the help of my counselor, I was able to unload trauma events and recover to be stronger and better.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

User-friendly

Skilled counselor

Client-centered

No “cons” were specified in this review

Posted on Jul 17, 2020

Wish I started sooner!

By Alicia D., Brooklyn, NY, Verified Reviewer

I've been hesitant to start therapy for a long time but BetterHelp makes it convenient, affordable, and has many options. If you don't connect with your therapist, they will rematch you to another until you are happy, but my first match was wonderful. I love being able to have my sessions over video from the comfort of my own home. Between sessions, my therapist sends me worksheets to go through some of the issues we touch on in our sessions as well as tips for other things I can do to help my healing.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Convenience

Affordable

Nice therapist

No “cons” were specified in this review

Posted on Jul 16, 2020

Great platform

By Katie S., Pittsburgh, PA, Verified Reviewer

This is a great way for the busy individual who is always on the go to be anywhere and still have access to a weekly therapy option. The live chat works on the phone and the computer. Highly recommend if you don't think you have the time, they help you make the time for you.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Accessibility

Flexible scheduling

Ease of messaging my therapist throughout the week

The app crashes a lot

Posted on Jul 15, 2020

No response

By Kayla C., Bay Area, CA, Verified Reviewer

I'm trying to get help and it has been two days without a response. I paid a lot of money and I feel completely scammed at this point. It's disgusting! I'm so angry!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

No “pros” were specified in this review

My consoler hasn't been responding to me and it's supposed to be 24/7 service

I don't like the app, it's kinda clunky

Helpful Review? 1 Person Has Voted

Posted on Jul 15, 2020

Should be called "BestHelp" because there’s no one better than them

By Mylene V., Los Angeles, CA, Verified Reviewer

I’ve only been part of the BetterHelp community for a couple of weeks, and I’ve already seen so many positive changes. My counselor is open and genuine, and always provided a safe space for me to process. She also sends me worksheets to reflect on throughout the week. In between sessions, I take advantage of the webinars, and have learned SO much from them. I love how easy it is to manage the app, and how credible all the sources are.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Webinars

Counseling that is consistent and reliable

The referral code that gives me and my friend a free week

Financial aid

Scheduling cannot be done farther than a week from now

Video sessions are not consistently offered by counselor depending on time of day

Webinar time zones are sometimes unrealistic. Eg: 8am EDT is 5am PDT

Posted on Jul 14, 2020

Very convenient

By Julia R., New York, Verified Reviewer

Great program, can fit into everyone’s schedule, amazing counselors, good resources. This is the easiest way for me to get counseling. It keeps me on track. It cost about the same if I had to use insurance and pay the co-payment. It’s really the only way I could get counseling in my circumstances and I really appreciate it.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Amazing counselors

Helpful worksheets

Convenient for busy schedule

Glitchy session format

Posted on Jul 13, 2020

Very helpful

By Khawla A., Dubai, United Arab Emirates, Verified Reviewer

Charlotte is an amazing person and very professional. I felt very comfortable opening up to her and got solid advice for my concerns. Thank you!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Posted on Jul 13, 2020

BetterHelp is great for consistent mental health maintenance

By Alejandro V., Austin, TX, Verified Reviewer

I had an incredibly positive experience with my counselor. I recommend this service highly, they even adjust to your budget. If you're looking for help, choosing this service will be a good move. They even give you unlimited journalling and messaging.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Convenient

Insightful

The tools

Doesn't work well with my insurance

Posted on Jul 12, 2020

Great source for therapy

By Sierra H., Peachtree Corners, GA, Verified Reviewer

I really enjoy having the flexibility to talk to my therapist anytime. When I had in-person therapy sessions, there would be times where I would experience something or think about something that I would want to talk about in therapy, but would forget by the time the next session came. With BetterHelp, I can simply send my therapist a quick message and receive a response typically the same day or the following day. I really enjoy being able to have my therapist with me all the time and she provides excellent worksheets and resources for me to use and work on outside of sessions.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Flexibility

Worksheets and resources

Ease of use (can schedule, journal, complete worksheets, review resources, and more) all in one place

Telemental health services will always differ from in-person therapy, and sometimes I do miss the personal interaction

I think longer sessions would be helpful but I’m sure this could be arranged with the therapist, mine are short though and this can be both a pro and a con, a pro because the sessions are focused, but a con because it can sometimes feel rushed

Posted on Jul 12, 2020

My first step

By Kee M., Cherry Hill, NJ, Verified Reviewer

I've been saying I wanted to go to therapy for the past 6 years and I never did. With BetterHelp being so easily accessible to me, I have been able to start my healing process from the comfort of my home. I was matched with an amazing therapist who helps me on my journey. So far so good!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Resources

Community

Doesn't accept insurance

Posted on Jul 12, 2020

Awesome help and guidance

By Dianne H., Perth, Western Australia, Australia, Verified Reviewer

Initially, I was paired with a counselor that wasn't very understanding of my situation, thankful to BetterHelp for following it through with me and finding someone who has been really amazing. I almost just left feeling very lost and broken but I am very glad that I took their advice and tried someone new because now I am really on the road to recovery, I feel relief from having someone to listen to me, to understand and I have the training to do that will finally help me get on track.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

The customer help section

My counselor is very welcoming and available

The ease of having it in an app

My first pairing wasn't a good match at all

It's hard having people from different time zones

Posted on Jul 12, 2020

Best discovery I made

By Joy N., Houston, TX, Verified Reviewer

I was feeling overwhelmed by life and felt that I needed therapy, at least have someone to help me sort through what I was going through. I couldn't go to an in-office therapist because I have young children and child care is a challenge. I found BetterHelp and it has been the best discovery for me. My counselor is AMAZING! I love that I can chat with her throughout the week, even if we do not have a scheduled call. I can just share with her my thoughts and feelings, and she can respond whenever she checks in. I also love that I can make the note urgent to get her attention if need be. That is probably my favorite part of BetterHelp.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Convenience

Availability

Timeliness of my therapist

Doesn't take insurance

Posted on Jul 12, 2020

Great virtual service, convenient

By Verna D., Everett, WA, Verified Reviewer

BetterHelp has been a great adjunct to my other support team during the pandemic. My counselor was very skillful and gave me great help during a stressful time. I encountered a few technical glitches, but they were quickly resolved. The customer service is awesome. I would recommend it, especially if you can afford it during this time. (They also offer a discount when needed.)

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Great counselor

Easy to use

Responsive customer service

Cost

Technical hiccups (probably my fault)

Posted on Jul 12, 2020

Incredible personal growth thanks to an incredible counselor!

By Emma G., Florida, Verified Reviewer

My counselor has been absolutely amazing. I have never felt so validated or understood. She continues to allow me to self reflect which results in so much personal growth. During the session, I know she remembers and connects conversations from before, and after each session she is thorough with her follow-up of any resources we've discussed. She also is very responsive if I message her before our next live session. I am so grateful!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Ease of use

Variety of options - phone call, messaging, and video call

Amazing counselor

First counselor was not a good fit

Only one live session a week

A bit expensive to pay out of pocket but still very affordable for therapy

Posted on Jul 11, 2020

Amazing

By Hannah P., Columbia, MO, Verified Reviewer

BetterHelp has really helped me cope with this pandemic and my other anxieties. I also got paired with a therapist that I clicked with right away. Since my sessions started, I have been able to better manage my anxiety. Therapy is all about having the right therapist and sometimes you have to try a few. So if your first therapist on this app doesn’t work, switch until you find the right one for you. All are qualified and licensed but have different personalities so you just have to find the right fit.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

How easy it was to use

How affordable it is

Can do it from home

No “cons” were specified in this review

Posted on Jul 11, 2020

Better than in person!

By Denise B., Grand Rapids, MI, Verified Reviewer

I was surprised that being remote works so well. It takes less time out of my day and is more affordable so I can take advantage of it more often. The sessions are just as warm and in-depth, but I am in the comfort of my own home. I would recommend them to anyone, and I have. They match you to a counselor based on your preference and if you don't click with them, you can change. I loved mine from day one! You owe it to yourself to get the help you need.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Wonderful counselor

Fast and flexible appointments

Resources like journaling, worksheets, and more

No “cons” were specified in this review

Posted on Jul 10, 2020

Wonderful site with wonderful services

By Stephenie G., Sacramento, CA, Verified Reviewer

BetterHelp has set me up with an amazing therapist. Their cost is already low, but since I am low income, I qualify for their financial aid program and get a discount. Which is amazing.

You get weekly appointments with your therapist for up to 55 minutes if you request it. Otherwise the sessions are weekly at 30 minutes. You also have unlimited access to message your therapist on their platform. And your therapist will actually respond to your messages in between sessions.

In addition, they have a journal section where you can write out your thoughts and choose to keep it private or share it with your therapist automatically. Great resource. I highly recommend them. Give them a try! You won't be sorry.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Great therapist

Economical

Great access to therapist

No “cons” were specified in this review

Posted on Jul 9, 2020

Wonderful platform!

By Andy S., Rock Hill, SC, Verified Reviewer

I actually found out about BetterHelp through a fellow employee at work, as it is a service offered through my company. My fellow employee spoke highly of it, so I decided to give it a try.

I previously had been to several counselors in person, but the counselor I was paired with on BetterHelp did live video chat which was so convenient for me because I could do the sessions during my lunch hour at work.

The app is super user-friendly and has so many great features like a journal, instant messenger chat with your counselor, and a resources/worksheets section. This makes counseling so much easier because everything you need is right there and easy to use, especially the chat. I am not always able to think of or consolidate everything from my week into counseling sessions, so the 24/7 access to the chat room allows me to communicate things to my counselor I may have forgotten or something important right after it happens.

I always felt like I was being taken care of and like my feedback was important. In addition, my counselor was great and I feel that if I need to go back at any time I can and will.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Ease of use

Quality of service

No “cons” were specified in this review

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