Scentbird Reviews

Posted on Dec 8, 2018

Scentbird is a SCAM!

By Bernadette K., Belfair, WA, Verified Reviewer

I haven’t received three shipments of perfumes. The website is constantly down, no live person to speak to, EVER! BBB has something like 450 complaints in Washington. They make it impossible to stop the subscription because none of the email addresses work and the app is frozen permanently. This was so very disappointing! I couldn’t wait to try it and now I cannot wait for them to stop stealing my money! This Scentbird crap is a totally SCAM. I hope they implode!

Bottom Line: No, I would not recommend this to a friend

Company Response from

Jun 18, 2019

Hi Bernadette,

Thank you for bringing this to our attention. I'm sorry to hear that you had a bad experience with us last year. After our warehouse transition, we have made improvements to our website and shipping processes as we continuously grow and expand as a company. The team also made a few changes to our cancellation process to make it much more straightforward, so that customers can complete a cancellation on their account without having to contact customer service.

If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)

Helpful Review? 5 People Have Voted

Posted on Dec 12, 2018

Run away!

By Matt T., Wilmington, NC, Verified Reviewer

You will be charged for your subscription, and you won't get your items. There is also no customer service, so good luck getting your money back. I have filed a complaint with the BBB against Scentbird. Interesting to note that they currently have an F rating with the BBB, as well as a consumer warning issued against them for these same reasons that I have just mentioned. To see for yourself, go to the BBB website and search "Scentbird New York NY."

Bottom Line: No, I would not recommend this to a friend

Company Response from

Jun 18, 2019

Hi Matt,

Thank you for writing a review and I am sorry to hear your experience wasn't a great one but I hope that your issue has been resolved. I completely understand the frustrations you have about us. To be honest, we have experienced shipping delays in the recent months which we can imagine being frustrating for some. However, we're actively working to improve our shipping processes and communication. We'd never charge customers for products that won't be shipped and we now have dedicated teams to each of our support channels.

We are determined to surpass all challenges that come our way as a start-up company and we will continue to do so :) If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time!

Helpful Review? 5 People Have Voted

Posted on Dec 13, 2018

Worst customer service I've ever had

By Matt K., Ohio, Verified Reviewer

Three our of seven months were over a month late. When I contacted their customer service (no phone number), they didn't respond to over 10 messages I sent. I ordered a full sized bottle. It came a MONTH AND A HALF after I ordered it! Oh, and by the way, during that month, the site didn't allow me to cancel the order, I couldn't contact customer service, so I just waited, had it delivered, and then tried to return it. They would only give SITE CREDIT. Are you kidding me? The most frustrating experience I've had with any service or product. DO NOT USE.

Bottom Line: No, I would not recommend this to a friend

Company Response from

Jun 18, 2019

Hi Matt,

Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. We do not have a telephone number dedicated to customer support as of yet as we are still a small (and quickly growing) team. E-mail support is our main mode of support to ensure that each and every inquiry is responded to with care.

We experienced shipping delays last year due to unforeseen challenges during a transition to a new warehouse. As a start-up company, we have worked diligently to improve our shipping processes and communication since then and continue to do so in order to make our service better than ever.

If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time!

Helpful Review? 6 People Have Voted

Posted on Jan 16, 2019

Slow

By Bennett G., Salisbury, NC, Verified Reviewer

If you want to have two, three subscriptions paid for before you actually receive anything, then it is a great company to subscribe to. I have been with them for over a year and it was fast for the first three months, but then it started taking over a month, and as of now they have taken payment for December and January and neither have any kind of tracking info and are still processing. When you ask, they say the same thing every time to you and blame it on the move that they have been doing for a year now. Work for a massive company with massive machinery and have moved it cross country with all the product from the 3-acre warehouse faster.

Bottom Line: No, I would not recommend this to a friend

Company Response from

Jun 18, 2019

Hi Bennett,

Thank you for writing a review and I am sorry to hear about the issues you've had. It is our goal to ensure that each and every subscriber feels valued and appreciated, and we regret that we dropped the ball on this one.

We experienced some shipping delays recently due to unforeseen challenges during a transition to a new warehouse but we have worked diligently to improve our shipping processes since then and continue to do so in order to make our service better than ever :) If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time!

Helpful Review? 2 People Have Voted

Posted on Jan 21, 2019

Slow slow slow slow

By Ashley B., Folsom, CA, Verified Reviewer

Paid for the month of November. Come December, I canceled. I got charged twice, heard back from no one. Then finally someone reached out in January and two perfumes got sent out. Sheesh, get it together guys.

Bottom Line: No, I would not recommend this to a friend

Company Response from

Jun 18, 2019

Hi Ashley,

Thank you for posting a review and I’m so sorry to hear that your experience was not of the quality you expected. Our warehouse transition has caused major shipping delays in the recent months which we can imagine being frustrating. Rest assured that we're actively working to improve our shipping processes and communication :)

If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time!

Helpful Review? 3 People Have Voted

Posted on Feb 2, 2019

Avoid

By Ken C., Colorado, Verified Reviewer

It takes weeks to fill an order, and they bill you even if you cancel. If you file a service ticket, they simply don't respond but rather send you a bunch of links to read through.

Unfortunately for them, customer service still matters even in an increasingly tech-based world. When Amazon delivers within a few days, waiting weeks for an order is the stuff of 50 years ago.

Get with the program Scentbird.

To potential buyers: Avoid them. Just spend the money on a good bottle of cologne from a store.

Bottom Line: No, I would not recommend this to a friend

Company Response from

Jun 18, 2019

Hi Ken,

Thank you for sharing your experience with us and I would like to apologize for the unpleasant service you previously had with us. This is not the experience we wanted you to have. We were a very small (but quickly) growing team back then but we've been actively working on improving our shipping processes and communication for the last few months.

Customer service is our number one priority and we now have dedicated teams for each of our support channels. We totally agree with you and we are doing our best to improve our service in this fast-paced tech-based world.

If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time :)

Helpful Review? 3 People Have Voted

Posted on Feb 12, 2019

Extremely disappointed

By Lilly P., Miami, FL, Verified Reviewer

I got charged for January and February and have not received anything from them. They have not replied to any of my messages. DO NOT, I repeat, DO NOT buy anything from this company, they are thieves and will steal your money!

Bottom Line: No, I would not recommend this to a friend

Company Response from

Jun 18, 2019

Hi Lilly,

Thank you for writing a review and I am truly sorry about your unpleasant experience with us. We had growth challenges which we have been working around the clock to address. Rest assured that we make sure all products are delivered & I hope that your issue has been resolved. If not, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time!

Helpful Review? 3 People Have Voted

Posted on Feb 21, 2019

Is this a scam?

By Jeffery S., South Carolina, Verified Reviewer

Everything seemed fine at first, and I received my first month's shipment. I noticed that their gift selections were all indicating "Out of Stock" and there were a few that interested me. Sent an email...and it took a really long time to hear back. Didn't think much about it, until I tried to respond to a rating email they sent. Surprise...the web link was not valid. Then I tried to log-on. Said my email address (where they send me emails consistently) was not in their system. Now I was getting a little irritated and suspicious. I tried to register again and got an error saying my email was in use. I went to the web address directly and every link was not working and returned a FORBIDDEN error. LOL. I have tried to contact them multiple time. No luck.

Bottom Line: No, I would not recommend this to a friend

Company Response from

Jun 18, 2019

Hi Jeffrey,

Thank you for writing us an honest review! I completely understand your frustration. I know that this response is a few months late but I would like to apologize for the delayed response time and technical errors you experienced last February 2019. This was not the experience we wanted you to have but rest assured our team is doing their best to improve our website as well as out of stock availability so you will not encounter these kinds of issues again.

If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)

Helpful Review? 3 People Have Voted

Posted on Mar 21, 2019

Started out great

By Sheila R., Silverton, OR, Verified Reviewer

Started out great. Some of the scents I loved, some I ended up giving away. Everything was great, then my financial situation changed and I was going to end my subscription, but at the last minute, I decided to just get a new scent every three months instead. So three months go by and I saw I had been billed from Scentbird. At first I was confused because I thought I had canceled, but when I logged into my account, I remembered I had switched to every three months.

So I'm excitedly waiting for my perfume and three weeks go by, then four, and no perfume. I went to email them and saw a notice that said due to a move to a new warehouse, shipments were behind, so I waited and waited.

Eventually, I contacted them...multiple times, and now it is nearing the end of March, and while I have received other shipments, I never received the missing August shipment.

So they received my payment, but I never received the product.

Bottom Line: No, I would not recommend this to a friend

Company Response from

Jun 18, 2019

Hi Sheila,

Thank you for writing a review and for letting me know about what happened last August 2018. I would like to apologize as your concern was not resolved during that time. We were a very small (but quickly) growing team back then but we've been actively working on improving our shipping processes and communication for the last few months.

I know that this response is a few months late but I went ahead and created a shipment for your

August 2018 fragrance to be shipped to you and added a few things extra as a token for our delays :)

If you have any other trouble now or in the future, please email socialsupport@scentbird.com with "HighYa" in the subject line and our team respond shortly :)

Helpful Review? 4 People Have Voted

Posted on Jul 26, 2019

Worst customer service ever

By Chelaina S., Oklahoma, Verified Reviewer

I've had nothing but issues with this company. They literally have the worst customer service I have ever come into contact with. I decided to upgrade my subscription after a couple of months (worst mistake I've ever made), they charged my account a week early. I then waited an additional 3 weeks only to receive an email stating one of the perfumes was on backorder. Apparently, it takes 4 weeks to figure that out. I then had to argue with them for another week or so. Keep in mind they literally wait days to respond. Finally 6 weeks later they issued a refund. Last week I received another email stating I had been charged yet again. After the last nightmare I was very clear about canceling my subscription, however, now they say no refund even though it should've been canceled last month. Now I'm writing reviews everywhere as well as reporting them to my bank and PayPal.

Bottom Line: No, I would not recommend this to a friend

Company Response from

Jul 30, 2019

Hi Chelaina,

I am truly sorry about your unpleasant experience with us and this is absolutely not the experience we wanted you to have.

We have no excuses for what happened but we want you to know that we will absolutely take this as feedback and pass it on to the team most especially our operations team. They are doing their best to have all stocks evenly distributed to all of our customers and we are hopeful that this will prevent backorders from happening. We also offer our deepest apologies for the delayed response time as we were not able to assist you in canceling your account when you requested. We have received a higher volume of e-mails lately and our team has been working hard to get back to each and every inquiry as soon as we possibly can.

Due to the way our system is structured, it is very difficult to cancel an order after it has been placed and this is the reason why we were not able to provide a refund back to your account. Chelaina, we can never apologize enough but our support agent Nadine S. confirmed your account is canceled and your July fragrances are shown as successfully delivered. We’ll strive to do better!

Helpful Review? 1 Person Has Voted

Posted on Nov 20, 2019

Cancel

By Natalie C., Poughkeepsie, NY, Verified Reviewer

I want to cancel and can never get a hold of anyone.

Bottom Line: No, I would not recommend this to a friend

Company Response from

Nov 20, 2019

Hi Natalie,

We truly apologize for any inconvenience caused and we're also sorry to hear that you want to cancel. We tried to search for an email from your name in our system but we're unable to find any. Thus, we want to help asap- send us your email and complete shipping address at socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and our team will provide a solution to your concern.

We'll wait for your message!

Helpful Review?

Posted on Apr 29, 2020

Unsatisfied

By Patrick J., Panama City, FL, Verified Reviewer

The shipping takes entirely too long. I was over-charged. They offered a discount I didn’t get. The customer service was beyond rude, I will be canceling. That’s all I really care to say. I am extremely dissatisfied.

Bottom Line: No, I would not recommend this to a friend

Company Response from

Apr 30, 2020

Hi Patrick, thank you for taking the time in writing us a review and we are truly sorry to hear about your unpleasant experience with us. We see that our support agent, Lev. is waiting for your response regarding your concern. Lev can definitely help resolve the issue! Rest assured we will use the feedback to make us better and to ensure this doesn’t happen again.

Helpful Review?

Posted on May 13, 2020

This is a shame

By Michelle B., Huntsville, TX, Verified Reviewer

I haven’t gotten what I ordered from April 4th, here it is May 11th. I canceled my subscription but I keep getting "how was your conversation with customer service," I never not once talked to anyone. I’ve paid in full and I still don’t have anything. I think I just want my money back so I can go elsewhere.

Bottom Line: No, I would not recommend this to a friend

Company Response from

May 14, 2020

Hi Michelle, thank you for taking the time in writing us a review and I am so sorry to hear about this. I definitely want to make this right for you! Please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat" in the subject line and I will make sure that you'll receive your order. Thank you for your patience!

Helpful Review?

Posted on May 19, 2020

I should have read the reviews

By Kasey M., Glendale, AZ, Verified Reviewer

I have received 4 different scents so far. NONE of them are even close to the scents I like. Not to mention, that the Atomizer (which, it does not say very clearly, is optional or that it cost extra) is automatically added each month and if you have auto shipping you have to go in and remove the atomizer. And to be honest, once you get one, there’s no need for one to come every single month. It comes in a normal pump spray vial. It’s merely just for looks and profit. I thought that it was optional to get the fancy atomizer, by request. Not the other way around. That being said, the method for determining what my scent preference would be is majorly flawed. And it costs way too much for what you get. Also, there’s was an issue with my last order, where I got an empty atomizer. No perfume at all...so there’s that. However, after contacting customer support, they shipped me (just) the perfume spray vial to complete my normal monthly subscription order, since that was what was missing. But there was nothing to compensate me for the mistake. Either way, the customer service was very kind and it was easily resolved. However, the perfume that came was, AGAIN, not to my liking, which is disappointing. It is just WAY TOO EXPENSIVE for what you get! Unfortunately, I will be canceling my subscription. I think for the amount I’ve spent I could have purchased the largest size offered for a perfume I will actually wear.

Bottom Line: No, I would not recommend this to a friend

Company Response from

May 19, 2020

Hi Kasey, thank you for taking the time in writing us a review and we're so sorry for your unpleasant experience with us! Although we are so happy to hear that our team was able to help you and thank you for sharing it with us :) We are doing our best to save the environment at all costs and this includes lessening the production of the cases. The purpose of the colored case (or extra case) is for our subscribers to re-use them every time they want to switch to a new fragrance. Rest assured we will take this as feedback and pass it on to the team.

If you ever need any help, please send us an email to socialsupport@scentbird.com with "HighYa c/o Pat" in the subject line. We are happy to make things right for you :)

Helpful Review? 1 Person Has Voted

Posted on May 21, 2020

Don't buy Scentbird, they send you garbage you don't want and won't accept it back.

By Monte J., Maryland, Verified Reviewer

Please don't buy a membership to Scentbird, they continuously send you the wrong scents, and to get a refund you've got to mail it back on your dime. It seems that there are so many orders they seem to get confused.

Bottom Line: No, I would not recommend this to a friend

Company Response from

May 27, 2020

Hi Monte, thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. I’d really like the opportunity to discuss this with you more to see how we can make things right. If you would be open to it, please send me an email at socialsupport@scentbird.com with “Pat/HighYa” in the subject line so that it is routed directly to me, I’d love the opportunity to improve your experience with us. Thank you!

Helpful Review?

Posted on Aug 27, 2021

Sent empty vial and can't get a replacement.

By Lynn G., Deland, FL, Verified Reviewer

I was happy with the product that I was sent in the first month of my membership. However, on the second month, I opened the package to find an empty vial - the perfume had leaked out during shipping. I've sent three emails with pictures of the empty vial and two requests to the company on their website but haven't gotten a response. If I don't hear back from them that they will replace the product within three more business days, I will cancel my subscription and try ScentBox. I understand that they have a better selection anyway.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

I enjoyed the first perfume that I was sent

Very poor customer service

Company Response from

Aug 28, 2021

Hi Lynn, I am so sorry to hear about your experience with us. However, I tried to search for an email support based on your HighYa profile/name (as well as any messages from you on our support platform) but I was unable to see one. I would be so happy to make it up to you and send you a replacement plus a free fragrance case in the color of your choice. If it is alright with you, kindly send an email to socialsupport@scentbird.com with the title "HighYa Review c/o Pat G." and I will take care of the rest. I am looking forward to hearing from you!

Helpful Review?

Posted on Sep 7, 2017

Not worth the headaches

By Traci Page, Sterling, IL, Verified Reviewer

I have only been subscribed since June 2017, yet I have had to email them monthly about multiple issues. For the month of August, I got charged at the beginning of the month, and as of September 1st, I still have not gotten August's scent. Every time I look at my list of perfumes I have picked out, something is always wrong with it. Either the wrong perfume shows up or a month says I skipped it or it says they shipped the wrong scent. You would think they would have someone skilled enough to work on their website two years in.

I'm just going to cancel my subscription. The monthly headaches are not worth it. Especially if you get back to back perfumes. I'd rather have my month to enjoy it like they advertise it.

Bottom Line: No, I would not recommend this to a friend

Company Response from Scentbird

Jan 9, 2018

Traci, I am so sorry that you had an unpleasant experience with Scentbird! If your August shipment never ended up making it to you, please send an email to support@scentbird.com with the subject line "HIGHYA" so that it can be resolved. We really want to make things right for you. Thank you!

Helpful Review? 6 People Have Voted

Posted on Dec 28, 2017

Software driven product with faulty software

By PJ, North Carolina, Verified Reviewer

The idea is great; get a subscription for a friend and send them the link to register. Upon registering there is no indication of a subscription or record of friend's purchase. It is hard to trust their validity when the software can't recognize emails and associate them with purchased products.

I would not recommend until they get a few things ironed out. Looks like the delivery time will be poor so I'd like to order ASAP if I have to wait months to receive anything.

The website is nice, and I saw a number of perfumes I'd like to try, while a lot are still missing.

Bottom Line: No, I would not recommend this to a friend

Company Response from

Jun 11, 2019

Hi PJ,

We are truly sorry about your unpleasant experience with us. In the last few years, we have made improvements to our website and referral process. We also ironed out our shipping processes as we continuously grow and expand as a company :)

If you ever choose to return to Scentbird, please send us an email to socialsupport@scentbird.com with "HighYa" in the subject line. We are happy to make things right for you :)

Helpful Review? 1 Person Has Voted

Posted on Jan 10, 2018

Great quality! Service and response time not so great!

By Josee Standley, Stroud, OK, Verified Reviewer

The perfume is great. I love it! Their recommendations are really on point too.

The major problems I have had are with the service and their response time! I have had to contact them multiple times for various reasons, and it always takes a while to get a response back. Then I will talk to a customer service rep, tell them my problem, and then I will have to talk to someone else the next time and have to send the same emails or conversations I had with the other customer service rep.

Like I said, it is great quality products, but the service is not so great. It is always a hassle if something goes wrong! I will still subscribe to them, but it is a hassle if you have a problem that you need to contact customer service!

Bottom Line: Yes, I would recommend this to a friend

Company Response from

Jun 13, 2019

Hi Josee,

Thank you for giving us an honest review, we truly appreciate it! Up until now, we continue to diversify our portfolio with new products which you can pick from instead of a scent each month :)

I would also like to apologize for our previous response time as we were a very small (but quickly) growing team back then. But, we now have a dedicated team to each of our support channels so we can respond to each of our customers in a timely manner :)

If you ever choose to return to Scentbird, please send us an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time!

Helpful Review?

Posted on Jan 11, 2018

It was alright

By Collin Sandler, Richmond, VA, Verified Reviewer

Some of the scents were good, but shipping seemed to get delayed later and later every month. I’m not keeping track, but it seems like it’s gotten so delayed at this point that I’ve missed a month over the past year. I am probably going to be canceling my subscription soon.

Bottom Line: No, I would not recommend this to a friend

Company Response from

Jun 13, 2019

Hi Collin,

Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I know this response is a year late, but we have been in the process of upgrading our operations to support our growth and ultimately improve our service and shipping times :)

We make sure all products are shipped on time & if you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line.

We are happy to make things right for you this time :)

Helpful Review?

Posted on Jan 13, 2018

So-so

By Carol W, Illinois, Verified Reviewer

Have fun trying to pick out a scent on this site. I get emails back that make it sound so simple, I'm sure they designed it, but it's not user-friendly. Whenever it does work, I pick a fragrance I hope I won't be wasting money on. No samples here, I just have to do a potluck. The rest I just give away to the church box.

Bottom Line: No, I would not recommend this to a friend

Company Response from

Jun 14, 2019

Hi Carol! Thanks for sharing! I'm truly sorry about this. We definitely don't want our site to be hard to manage. Please email us at socialsupport@scentbird.com with any other feedback, we'd love to hear!

Helpful Review? 1 Person Has Voted

Posted on Apr 26, 2018

Good stuff until something goes wrong

By Dmitri Sha, Houston, TX, Verified Reviewer

I’ve been with Scentbird for the last six months and I’ve mostly enjoyed. I didn’t like everything I’ve received, but there were scents that I really liked. Then, I decided to place an order for a new case. I was charged for it, but after waiting for almost a month, I checked my order status online. The order was shipped, but the tracking number was invalid and couldn’t be found. I was disappointed but figured it wasn’t a big deal.

I emailed customer service expecting a quick resolution. Two days later I received an email stating that someone will get back to me and that’s it. After not hearing, I emailed them back but no response. There’s no phone number to call. I decided to cut my losses. Wasting my time is not worth $12.95 that I lost. So I went online and canceled my subscription. Like my title says, it’s great until something goes wrong. You will never be able to get a hold of them.

Bottom Line: No, I would not recommend this to a friend

Company Response from

Jul 2, 2019

Hi Dmitri! Thanks for leaving this review - I completely understanding how frustrating this may have been. You definitely should have received your additional case and I'm sorry if it was never shipped. This should not have been overlooked by our team and I'd love to make this better for you. I'm certain, I can turn this experience around. Please email us at socialsupport@scentbird.com (subject line: Cordelia).

Helpful Review? 1 Person Has Voted

Posted on Jun 22, 2018

Double payment

By Amy G., Georgia, Verified Reviewer

I am on my 5th month of Sscentbird. I am pleased with the products so far. My only issue is when I upgraded my subscription from one monthly item to two monthly items I was charged for both a single monthly subscription and a monthly subscription for two items. I will not be upgraded again! I do not want to be charged twice again. I would refer a friend, but I would also warn them of the issue I had.

Bottom Line: Yes, I would recommend this to a friend

Company Response from

Jul 2, 2019

Hi Amy! Thanks for leaving feedback - I'm sorry about the double charge and any confusion caused. I was able to find your account by searching your name and state. I see you were charged on April 5th for your April order. When you upgraded on April 7th, our system simply charged and processed your May order. So you weren't charged again until June 5th. I completely understand how frustrating and unclear this must have been and again, I'm truly sorry. I see you canceled in Sept. 2018. If you ever wish to give us another chance down the line, we'd love to have you. Email us at socialsupport@scentbird.com with any questions or concerns, we'll be happy to answer.

Helpful Review? 3 People Have Voted

Posted on Jun 30, 2018

My experience thus far

By Zonna F., Georgia, Verified Reviewer

I entered this journey with the hopes of learning more about perfumes so that I could get a better idea of what complements me. In the first month, I fell in love with the company; my package arrived on time, and I enjoyed the variety of what I received. As a matter of fact, the perfume that I fell in love with was Tom Ford's Black Orchid.

In my most recent shipment, I have grown very disappointed. Just last week, I received a duplicate of the same perfume that I ultimately hated in the first place. The name of the perfume is Glossier (not sure that is spelled exactly right). I also found myself concerned about the attention to detail with my most recent order because I was sent three of the same product cards. I find these cards quite helpful because I have been recording my thoughts on the cards regarding how my body reacted to the different scents. I was very irritated to see that someone packed three of the same cards, AND I received a duplicate of a perfume that I ultimately hated in the first place.

So, currently, I am not happy with my experience. The first month that I received my shipment, I was so happy. I got the scents, and I shared how happy I was with friends and family. This last month I was irritated. I haven’t shared this experience with anyone except for the person reading this message. I hope that my next experience with this company is better or I will end my membership.

Bottom Line: No, I would not recommend this to a friend

Company Response from

Jul 2, 2019

Hi Zonna,

Thanks for writing us an honest review and thank you for letting us know about this. I am also so sorry for the mix-up with your shipment and the team would to apologize that this was not caught prior to our warehouse sending your shipment. This is absolutely not the experience we wanted you to have and we could've provided you a replacement right away if you had reached out to us.

I’d really like the opportunity to discuss this with you more to see how we can make things right. If you would be open to it, please send me an email at socialsupport@scentbird.com with “Pat/HighYa” in the subject line so that it is routed directly to me, I’d love the opportunity to improve your experience with us.

Helpful Review? 2 People Have Voted

Posted on Jul 30, 2018

Sending me wrong scents, expired scents

By Amanda W., Florida, Verified Reviewer

The first scent I got was expired. You could tell. It had that unfresh, old lady perfume smell. I've bought it before in stores, so I know that's not how Orchid smells. Strike one. Didn't complain.

Somehow my month queue didn't save and instead of saying anything or letting me pick out my scents you set me up with a cologne for men because you didn't have Versace Pour du Femme? And a unisex cologne that hasn't even shipped to me yet.

Everyone, if you're wondering what to get, go with ScentBox. They haven't messed up my orders yet or sent me cologne or expired perfumes.

Bottom Line: No, I would not recommend this to a friend

Company Response from

Jun 28, 2019

Hi Amanda,

Thanks for writing us a review and thank you for taking the time to bring this to our attention. I know that this response is already a year late, but we definitely could've investigated the Velvet Orchid by Tom Ford that you received if it was reported and we would be happy to send you a replacement if we had the chance.

I would also like to apologize for the lack of communication from our team when you were having issues with your queue. I am proud to say that we now have a dedicated team to each of our support channels and our team is also active when it comes to reaching out to customers who will be affected with out of stock items. I understand your frustration and I would like to turn things around if you ever choose to return to Scentbird.

If you ever decide to give us another chance, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time!

Helpful Review? 2 People Have Voted

Posted on Aug 28, 2018

Shipping issues with no timely email response

By Kimberly A., Port St Lucie, FL, Verified Reviewer

I have been a member for seven months. I have loved every perfume that came my way. I was charged for my July order on the 5th and didn’t receive it until the end of the month when I normally have it by the 11th. I was charged for my August order and sent an email saying it would be delayed and they apologized. For two months in a row, now that is not acceptable! If my payment to them didn’t go through they would stop my service. I sent an email asking for clarification and didn’t receive a response for seven days, and the response was that they would look into it. It’s now the 20th and I still haven’t received my perfume. Not what, I will call customer service.

Bottom Line: No, I would not recommend this to a friend

Company Response from

Jun 28, 2019

Hi Kimberly! I'm so sorry this was your experience with us. During this time, we were in the process of our warehouse move which caused a few shipping delays and I'm sorry this order was affected by it. I've just taken a look into your account and I see that following leaving this review, your order was delivered. I see all of your orders were delivered within the month and again, I'm truly sorry for the delay but I'm hoping you enjoyed the fragrances. Our goal was to make sure that each order was received and I'm happy you received them. Since this time, we've improved greatly with our shipping processes and in communication. If you have any other feedback or concerns now or in the future, please be sure to email us at socialsupport@scentbird.com and we'll be sure to assist.

Helpful Review? 5 People Have Voted

Posted on Sep 16, 2018

I want to love it but it's hard when you're not getting it!

By April T., Mount Joy, PA, Verified Reviewer

So I ordered in July, and after multiple emails back and forth, I finally got my first shipment today, September 13th, which was for July! And I didn't get my case, just a vial of perfume. I understand delays, and in their defense, they did refund me a charge for the inconvenience, gave me a $10 credit, and offered me an extra free case (which I haven't received or the free case with the first shipment). So I am curious when August will arrive, maybe December? LOL. I understand they are moving, blah blah blah, but let's get it together now!

Bottom Line: No, I would not recommend this to a friend

Company Response from

Jul 2, 2019

Hi April - thanks for sharing and I'm sorry this was your first experience with us. This is completely opposite of the experience we wished you to have. During this time, our warehouse move caused the delays, however, this does not excuse the inconvenience faced. I was able to search for your account by using your name and state and I see that since leaving this review, you've received a few fragrances every couple of months. If you ever have any questions or concerns, please email us at socialsupport@scentbird.com and we'll be sure to look into for you.

Helpful Review? 3 People Have Voted

Customer Reviews

Scentbird is a SCAM!

Run away!

Worst customer service I've ever had

Slow

Slow slow slow slow

Avoid

Extremely disappointed

Is this a scam?

Started out great

Worst customer service ever

Cancel

Unsatisfied

This is a shame

I should have read the reviews

Don't buy Scentbird, they send you garbage you don't want and won't accept it back.

Sent empty vial and can't get a replacement.

Not worth the headaches

Software driven product with faulty software

Great quality! Service and response time not so great!

It was alright

So-so

Good stuff until something goes wrong

Double payment

My experience thus far

Sending me wrong scents, expired scents

Shipping issues with no timely email response

I want to love it but it's hard when you're not getting it!