Scentbird Reviews

I would give this ZERO stars if there was an option because even one star is far too untrue!

Since the beginning I have had nothing but unresolved issues. NO phone number for customer service. You will get a response, but it’s from someone different EVERY time, so you get nowhere because you have to start over every time.

I sent an email on the 4th of May to clearly cancel. I was extremely unhappy and I wanted a refund of my money back that was paid UPFRONT when I started in March. They did not cancel and continued to send me things, and now it states "no refunds." Well, I didn’t read anywhere where it said no refunds when I signed up, it said "cancel at any time" but made me pay a FULL six months upfront, not knowing if I would be happy with their "service!" Makes ZERO sense.

I will be putting in a complaint with my cardholder to get my money back and am going to the BBB because I have emailed them five times since about issues and issues with this "company." I have started on March 3rd but didn’t get anything until mid-April.

I would NOT recommend this service to anyone. I have done many online subscriptions and NEVER ever had issues with customer serine, product returns, etc.! Really be careful before putting your card info in this site! If you don’t want to get your money back if you are unhappy in any way, don’t sign the line with this so-called "company." EXTREMELY DISAPPOINTED!

Bottom Line: No, I would not recommend this to a friend

I was SOOO excited for Scentbird, thought it was an amazing idea so I could find scents that I like. Well, the first month, my package didn’t show, so then dealing with customer service was such a drag. Then every month my stuff would come and it smelled old. This month, my bottle came broken and again of course dealing with customer service again. I wish it worked out, but it doesn’t seem like it really matters to them if they have an unhappy customer. I will be canceling my subscription this month.

Bottom Line: No, I would not recommend this to a friend

This company is a complete scam. For three months they've taken my money with only one product delivered. Their customer sucks as well because I can't seem to complain to these people enough. I'll refer no one and continue to talk bad about their company through social media until they make this right. BS. Scam artist they are.

Bottom Line: No, I would not recommend this to a friend

I did not receive my order for two months. I have been so busy with work and a 1 and 3-year-old, I had figured maybe my PayPal messed up and I’d check it out. When I did, it said I was billed for $25 each month, but I never received any product. I contacted customer care and they said my order said it was delivered. I have four other prescription boxes with other companies and have NEVER had a problem receiving my orders. I canceled my prescription, and I would say be wary of ordering from this company.

Bottom Line: No, I would not recommend this to a friend

I ordered on 7/3/2018 and they took three weeks to deliver. Do NOT use this company! I recommend that you should find another source for fragrances. There are other companies to purchase these products that have a reasonable price and quicker delivery times.

Bottom Line: No, I would not recommend this to a friend

One of the most horrifying online purchases ever. They said that I could pay monthly, but instead they charged me once a lump sum. I have seen only two scents and more promised someday when they can handle expansion and shipping issues. How this is allowed, I have no idea. They sent me a $10 e-card for my troubles. No thanks.

Bottom Line: No, I would not recommend this to a friend

I was a first-time customer of Scentbird in July of 2018. I even subscribe for the two-a-month plan. So I placed my order and weeks go by, and it hadn’t even shipped. I saw no tracking info for it, and it just disappeared from my orders, so I finally was fed up and canceled. Here it is in August, and they hadn’t even shipped my order; not a way to start business with me. Then I don’t like that I can’t CALL for support. It takes DAYS to get a response from these people. I am going back to ScentBox.

Bottom Line: No, I would not recommend this to a friend

It took forever to get the first Scentbird package I did not get updates on my order or tracking numbers. Randomly, after a few WEEKS worth of delays, my no longer wanted item shows at the door. They said they were moving and having issues with deliveries. How is this the consumers' problem? You have to fulfill your obligations as a company even when you are moving. If you cannot, then DON'T take new customers! Poor management, logistics, and customer service. I canceled. Do you yourself a favor and don't add an extra hassle to your already busy life. Go elsewhere! Horrible experience.

Bottom Line: No, I would not recommend this to a friend

Scentbird is a good concept. However, I have been charged and have not received my three out of the six shipments in the months that I've been subscribing. They don't have a customer service number to call and email is the only option. As of today, I've not received my April, July, or August 2018 scents, but all been charged for all three. I've emailed multiple times and no resolution. I understand moving locations, but that didn't happen until July. So why did I not receive my April shipment? Why have they not attempted to help me resolve this? Terrible customer service.

Bottom Line: No, I would not recommend this to a friend

Everything started off great with my subscription until the fourth month. They missed a month, yet charged me and stated they had logistical issues. We got back on track for a few months, then bam! Again, what they call logistical issues. And they are still charging people their monthly fees without delivering any fragrance. I've asked for a refund and yet to receive a reply. Unbelievable. The word on the street is the company is falling apart.

Bottom Line: No, I would not recommend this to a friend

I have wasted so much of my time emailing Scentbird trying to get items I have paid for over a month ago. I agree with other reviewers, moving to a new warehouse does not give a company the right to not send products that a customer has paid for. Then they keep billing each month. It is not worth my time to chase down the perfume I paid for each month. I will cancel my subscription and save my money and time.

Bottom Line: No, I would not recommend this to a friend

I signed up with Scentbird in June. The first package arrived in August and only had part of my order. The website looks like they sent me a July package, but I never received it. And the company is impossible to get in touch with. Bad customer service.

Bottom Line: No, I would not recommend this to a friend

I have had NOTHING but FRUSTRATING communication with Scentbird. First they say "update your info and get 50% off your next order." I do that and they charge me the FULL $25. It was the end of the month and three things bounced so three times $35 overdraft. I send a detailed message and what do I get back? An AUTOMATED message saying they will get back to me when they're not busy! No reply! So, I really like it, so I try again. SAME THING HAPPENED, except they charged my account three times $25, but after another long detailed message and another automated message they refill for two of the three $25 and send my order, except I only received one out of two perfumes. I'm done!

Bottom Line: No, I would not recommend this to a friend

I started as most people do: saw the ad through Facebook, checked it out, thought it was a good deal, signed up. I signed up for a 2-product shipping method (cologne for me, perfume for the wife).

The first experience was already bad. They had the cologne sent on time, but never sent the perfume. With that, then there was a problem charging my card (they said it was rejected, even though the credit card company said they never rejected anything from that). So, I tried to set it up through my debit card, but it wouldn't authorize. I then set up with PayPal and it said it was fine. We then finally received the perfume three weeks after the cologne was sent initially.

However, it then got put into a "Pending Charge" state where it wasn't charging my account at all. I asked for assistance and all I got was "We charge on x, x, x, x, x, of the month. If it doesn't work in one of those dates, then we skip that month automatically". Well, 3 of those dates passed, and nothing happened. I asked for more help and got nothing (because my support ticket was closed). At that point, I was done with dealing with the troubles and turned away, so I tried to cancel. Unfortunately, since my account was in limbo now, I couldn't cancel through the website. I sent another service ticket and got no response for days. I had to reach out on their Facebook page and got a response after 24 hours of waiting. Now, I'm still waiting for them to continue helping me.

TERRIBLE customer service, and not timely at all. No consistency with shipping or billing. Overall a bad experience. I DO NOT recommend this to anyone.

Bottom Line: No, I would not recommend this to a friend

I paid for my August sample and it is now September 7th, and I still haven’t received it. I really never write bad reviews on anyplace, but I am just so annoyed at this point. I get charged $15 a month. I knew that they were moving sites, so I was super understanding with that and didn’t really care because I didn’t get my July perfume till more towards the end of the month anyway. Come September they send me an email only crediting my account $10 (so I’m out $5) and apologizing saying they wouldn’t be sending it. I feel like they just have a lot of stuff they need to work out.

Bottom Line: No, I would not recommend this to a friend

I ordered two products on July 22nd. I was charged and never received a single product. Customer service is non-existent. This company needs a lawsuit filed against them. They are thieves. I would never give them another dime of my money. The requests I have made for a refund due to never receiving a product have gone ignored for weeks.

Bottom Line: No, I would not recommend this to a friend

All I wanted to do was to make sure I was getting my two colognes a month that I pay for. For some reason, I was only getting sent one but charged for two. Now, mind you, this is still happening, "it's not resolved because all they do is Facebook message you five days later," we got a robot response when asked the same question. Garbage customer service, reminds me of AT&T...

Bottom Line: No, I would not recommend this to a friend

I ordered an a la carte fragrance and case on August 17th. These are shipped out within 5-7 business days. I waited 10 business days before contacting them to find out when it would ship. I didn’t receive a response for another 4 business days basically saying they were looking into it. On September 10th & 14th I asked that my order be canceled and a refund be issued due to lack of communication and the fact that the shipping stated was not followed. I received an email saying they couldn’t find an account for me and then another saying they’re "preparing my order for shipment." I replied with the fact that I was no longer interested and wanted a refund. This third email was ignored and responded to 4 days later saying that my product was shipped.

Are you KIDDING me?! So I was completely ignored on every one of my emails, they wouldn’t acknowledge the fact that I wanted a refund and my order canceled. They just proceeded to avoid answering for days and decide to ship out as if nothing was happening. It was complete BS. Completely unprofessional and I absolutely would never recommend the site, company, anything!

Bottom Line: No, I would not recommend this to a friend

I was so excited for this service! I joined at the end of July. It's the end of September and I still have not seen anything from them. I am LIVID and going elsewhere. I should have known when you can't find a telephone number for help I shouldn't have joined. I have sent countless emails, only to get the same generic automatic response. The money is out of my account? So...yep. Done. The second order says it has been shipped. Two weeks ago. Crappy consumer service!

Bottom Line: No, I would not recommend this to a friend

Horrible business. I have sent multiple emails without any response. I have been charged every month since July, and I have only received one scent which was my first month. This is horrible service. There is no customer service.

Bottom Line: No, I would not recommend this to a friend

It has become very apparent to me that this company is actually a scam. They have billed me three times and yet have not shipped anything. They billed me for my initial subscription, then billed me again for the "upgrade," yet when I did the upgrade, I got a message saying it would not happen until the next cycle in October! They never respond to emails. They claim that they are having issues related to a move. A move that happened 3 months ago! How can it take three months to get billing issues squared away? They literally have stolen my money. I wish I was lying when I say that.

Bottom Line: No, I would not recommend this to a friend

Suffice it to say that I am extremely unhappy with this service. I would have posted this review on their web page, but it does not allow it. Let me run my story by you...

I joined Scentbird in August of this year. When I first joined I did the $15 membership. That month, although there was pretty slow shipping, went well. I took into consideration that they were apparently "moving" as was advertised on their website.

Nevertheless, because of that, I decided to upgrade to the $25 a month plan. This was on September 1st. Scentbird took no time at all yanking that membership upgrade money from my account. Literally, 30 seconds after my upgrade it was taken. I was fine with that, but I had an inquiry. So, I reached out to Customer Service to ask if it would be possible to get my shipment date changed to sooner. It took them 9 days to get back to me. When they did, they didn't even answer my question but instead said that my shipment date was the middle of the month. No specific date. I replied to their response and asked again, "Is it possible to change the shipping date?" Five days later I got another reply that said, "Oh we are sorry, but that isn't possible. Your shipment date is the middle of the month, and you should receive your perfume by the 18th or so." Needless to say, I was not happy with the curt and sort of rude reply, but I decided to wait it out.

Here we are on the 25th of September and my shipment has been "Processing" since the 13th. I STILL haven't gotten my shipment, and they took the money out of my account near a month ago.

I'll just say this, y'all ain't getting my money ever again. The minute that perfume hits my doorstep I am cancelling my service, moving to another provider and telling everyone I know about my crappy experience.

Terrible customer service and terrible shipping!

Bottom Line: No, I would not recommend this to a friend

This company charged the monthly fee on August 5th. I received my “August” scent on the 19th of September. But wait, there’s more...they charged me again on the 15th of September. It’s the 29th of September and I won’t be getting my September scent until October. This company has probably done this to all subscribers, tricking people by saying they’ve switch billing dates to rectify their delayed shipping, but it doesn’t change the fact that I went two months without getting a scent. Everyone needs to check to ensure they also aren’t owed money. This company is trash.

Bottom Line: No, I would not recommend this to a friend

Seven days since the order of monthly and a single one time scent, and I haven't been able to find if the order is being processed. I can't find updates or complete the order on the website. And no response to emails. I am about to cancel with the credit card as a fraud.

Bottom Line: No, I would not recommend this to a friend

I placed my first order in August 2018. Here it is October, and I finally got my first order! Everything on Scentbird says that with your first order you also get a free refillable case. I did not get that. So, not only was my order two months late, but I also did not get all of the order that I was supposed to get. I've been in contact several times with the company asking for a refund, asking for an explanation, asking for help with no response. I have gotten nowhere, and I'm beyond infuriated with this whole process.

I would highly encourage you to steer clear of this company, and I have since canceled my subscription.

Bottom Line: No, I would not recommend this to a friend

These guys are so bad. My 13-year-old daughter could run a better business. Run away NOW. I have been a member since May 18. I did receive June and August, but no July, wait that showed up in late August. That was the last shipment. It's now October 5th and the juice is real, the headaches are too.

Bottom Line: No, I would not recommend this to a friend

I started this service and it was doing great. Then I upgraded to the two a month, and then the feces hit the fan. They will not deliver, and they already took my money. It is always an excuse with them. It is never their fault. I even got a subscription for my son and for 5 months he has only received one scent. He has to keep writing them and getting them to refund the money.

Bottom Line: No, I would not recommend this to a friend