Summary
Scentbird is a monthly subscription service that offers customers big brand name perfumes and colognes. Learn what customers are saying.
Posted on Oct 9, 2018
I subscribed to Scentbird to find a new scent since the perfume I loved was discontinued. I found one, so I decided to order a full-size bottle. I received the wrong product. I have contacted them multiple times and now they are ignoring me. All I want is the right perfume! People would be wise to steer clear!
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 28, 2019
Hi Cheryl! I'm so sorry about that. You definitely should have received your order. When looking into your account, I can see it was shipped but I'm truly sorry it never arrived to you. Although some time has passed, I'd love to make this better for you. I've found your account by searching your name so I'll be personally reaching out to see if this issue has been rectified. If you ever need to reach out to us, please email us at socialsupport@scentbird.com (subject line: Cordelia). I'll be happy to help!
Posted on Oct 10, 2018
I ordered on 8/21 and they charged me right away. They have yet to send me a thing. They state they recently moved and are behind, but that was back in May or June! This is 10/8, and I think things should be back to normal! I would dispute with your credit card if you’ve placed an order. I signed up on 8/21 and nothing. The law says they have 30 days to ship. I got my money back from my card. Joke of a company!
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 18, 2019
Hi Allison! I'm sorry this was your experience with us. We were experiencing extreme shipping delays and I completely understand your frustration. Since then, we've improved our shipping processes tremendously. If you ever decide to give us another shot down the line, email us at socialsupport@scentbird.com (subject line: highya).
Posted on Oct 11, 2018
I received my first order without a problem. My next order came, and one of the bottles was empty. I was then billed for September's order but never received the order. I have sent five emails (because there is no other way to contact them) and have yet to receive a response. I have asked for a refund and canceled my subscription.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 14, 2019
Hi Kristen,
Thank you for writing a review and I am so sorry to hear that we did not meet your expectations. Our warehouse does follow a meticulous fulfillment process to prevent this kind of oversight. Please accept my sincerest apologies that this was not caught prior to sending out your shipment.
We were a very small (but quickly) growing team back then but we now have dedicated Customer Support teams to each of our support channels (Social Media and Email Support). We make sure all concerns are answered and if you ever decided to give us another chance, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time :)
Posted on Oct 11, 2018
I was charged and never received my perfume. I emailed my concerns and they made it difficult for me to get my perfume or my money back. I had to cancel my debit card in order to get rid of this company, since they were making it difficult to cancel or get my merchandise. One of the excuses I got from them is that they were changing locations and a lot of people went through the same, not getting their orders and getting charged. Hello, I want answers with solutions, not excuses.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 28, 2019
Hi Epy! We appreciate you leaving this review and I'm truly sorry this was your experience. During this time, we were in the middle of our warehouse move and unfortunately, this affected the timeliness of our orders. However, this reason does not excuse the inconvenience faced. And for that, I truly apologize. I've taken a look into your account by searching your name and although delayed, I see your orders have been delivered. If you ever have any concerns now or in the future, please email us at socialsupport@scentbird.com and we'll be more than happy to help!
Posted on Oct 12, 2018
I purchased a 6-month deal with Scentbird in September 2018. We are in October 2018 and I have yet to get one sample. I just canceled them in my PayPal account for future purchases. What a scam. I am out of $160. They sent me emails with lip service but have not produced. I recommend everyone to stay away from them. I will report them to the Better Business Bureau.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 26, 2019
Hi Luis! I'm so sorry to hear this was your experience with us. During the time this review was left, we were experiencing extreme delays and unfortunately, your first order was affected by this. I'm truly sorry for the inconvenience and confusion caused. I was able to find your account and I'll be following up via email to make sure every order has been received. If you ever have any questions, please email us at socialsupport@scentbird.com (subject line: Cordelia).
Posted on Oct 13, 2018
After over 6 weeks, Scentbird debited two payments from my account, yet no product had ever arrived. After a lengthy wait to hear back from my initial correspondence regarding this matter, I received an email containing apologies and vague explanations about company policy this, and shipping facilities that, versus simply corrective action. I cut my losses and canceled, meaning I'm just out the money with nothing to show for it. Please take my advice and don't waste any of YOUR time or money on this "service"; reprehensible business acumen.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 25, 2019
Hi Theo! Thanks for your feedback and I completely agree that corrective attention should have been taken. During this time, we were experiencing major shipping delays but we knew each fragrance would be shipped which is why you received an explanatory response. However, this does not change your disappointing experience and for that, I apologize. I've taken a look into your account and I see that shortly after your interaction with our Customer Support team, both your September and October orders were delivered. I'm happy we were able to get these fragrances to you and I hope you were able to enjoy them. If you ever have any other questions, concerns, or feedback, please email us at socualsupport@scentbird.com (subject line: highya).
Posted on Oct 19, 2018
I joined Scentbird on the 5th of September. According to their website, they were moving so shipments would be delegated. I didn’t get my first order until yesterday, 10/16/18! And it wasn’t the fragrance I selected! I am canceling my subscription now.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 25, 2019
Hi Ke! I'm so sorry about that! I completely understand how disappointing it must have been to receive the wrong fragrance after such a long wait. Our warehouse move does not excuse the inconvenience caused and for that, I truly apologize. We'd love to make this right if you never received the right fragrance. Please email us at socialsupport@scentbird.com (subject line: Cordelia) and I'll be more than happy to right this wrong.
Posted on Oct 19, 2018
Do NOT waste your money. I have been billed twice and have not received a thing. It takes a week or more to get any response from customer service. I actually don't care if they're moving their warehouse, etc. DON'T charge me if you can't provide anything. I canceled service and I've disputed with my credit card. Do not waste your time with this awful company.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 25, 2019
Hi Jessica! This is completely opposite the experience we wished you to have and I cannot apologize enough. I honestly would have been just as frustrated and I'm truly sorry. We experienced tremendous growing pains with our warehouse move, however, this does not excuse the inconvenience caused. I was able to find your account by searching your name and I see you spoke with our customer experience team and we were able to make sure both orders were shipped to you. Again, I'm truly sorry this was your experience with us and if you ever have any questions, concerns, or feedback, please feel free to email us at socialsupport@scentbird.com.
Posted on Oct 20, 2018
They don't respond to anything. It took two weeks after I subscribed for me to cancel with them. No one emailed me, sent a text or called to let me know they were SO delayed. Their "we moved to a bigger location..." shouldn't mean they have to sacrifice quality customer service too. These people are scammers. I want my money back, and no one has responded to my email about that.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 25, 2019
Hi Avi,
Thank you for writing us an honest review of your experience. I understand your frustration and I would like to apologize as this is absolutely not the service level we wanted you to have. I see that your October order was successfully delivered and again, I am sorry for the delay of response from our team.
We deeply regret that our internal challenges through this transition have affected your experience with Scentbird to be anything less than stellar. After our warehouse transition, we have worked diligently to improve our shipping processes since then and continue to do so in order to make our service better than ever.
Should you ever choose to return to Scentbird, please send us an email at socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We'd be happy to make things right ❤️
Posted on Oct 22, 2018
The overall service and the customer support are the worst I have ever seen. First, they send me the September perfume at the end of October, and they ship the wrong perfume, which is definitely cheaper and not as good as the one I placed in my queue. When I reach out to customer service about this, they don't respond at all. I also see that my October perfume hadn't shipped yet. This seems like a scam to keep customers subscribed until the next month so they can charge them. Absolutely unprofessional customer support. I will be unsubscribing and never coming back to this scam again.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 25, 2019
Hi R G,
Thank you for your honest review and I am truly sorry to hear about your unpleasant experience with us. I deeply understand your frustration and know that this not how we treat our customers. I know this response is already a year late but it is not our principle to be unprofessional as we value all of our customers and we do our best to provide the service our customers deserve.
We were a very small (but quickly) growing team back then but we've been actively working on improving our shipping processes and communication for the last few months. I hope that your issue was already resolved but if not, if you would be open to it, please send me an email at socialsupport@scentbird.com with “Pat/HighYa” in the subject line so that it is routed directly to me, I’d love the opportunity to improve your experience with us.
Posted on Oct 23, 2018
I joined over a week ago, was suckered on with all their ads like most others were. The first order still hasn’t shipped and it has been over a week. Their website says it would take no more than a few days. For over a week my status stays at "processing" and does not move from that. I wrote to the company and got the same generic useless reply as all the other unsatisfied customers, "we're sorry, our warehouse moved, and we’re behind." Duh, really, why not say that on your website? Maybe because they feel if they're honest, nobody would join. It may be a good company once they get it together, but right now it’s a total mess, you’ve been warned.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 24, 2019
Hi Joel,
Thank you for writing us a review and I am truly sorry to hear about your unpleasant experience with us. I know that this response is already a year late but during the finalization of our warehouse transition, we placed the disclaimer of our warehouse move on our website and also on our tracking page. We believe that being honest and transparent is the best way to address the shipping delays that we experienced last year.
After our warehouse transition, we have made improvements to our shipping processes and communication as we continuously grow and expand as a company :) Should you ever choose to return to Scentbird, please send us an email at socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We'd be happy to make things right ❤️
Posted on Oct 24, 2018
Scentbird has the worst customer service. Avoid at any cost.
They sent me the wrong perfume since they didn't have the one I asked for in stock. I contacted them three times to get a refund, and no one responded to any of the requests.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 20, 2019
Hi Reza,
Thank you for writing us a review and I'm so sorry to hear about your unpleasant experience with us. I know that this response is a year late, but this is absolutely not the experience we wanted you to have. We had inventory issues back then and we honestly lack the proper response and communication to our customers who were affected by the inventory issue.
Nevertheless, we now have a dedicated team to each of our support channels (Social Media and Email Support) so that each concern is responded in a timely manner and with care. Should you ever choose to return to Scentbird, please send us an email at socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line.
We'd be happy to make things right ❤️
Posted on Oct 24, 2018
Unfortunately, my mother had a subscription to Scentbird. She unexpectedly passed away on July 18th. My dad noticed on September's bank statement they took out $100. One tiny bottle is all that came in the mail. I have tried for two weeks now to get this resolved. Their automatic response is they will get back in 24 business hours. Well, it has been 240 hours and it is still not resolved. I would NOT get wrapped up in their scam! The only communication is through Facebook Message or email!
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 20, 2019
Hi Marinda,
Thank you for writing us a review and I would like to sincerely offer my condolences and apology for what happened last year. My name is Pat and I was the one who you were in contact with during that time. To confirm, the charges have been refunded and the last shipment from the account was considered as a token from our error as the account was also refunded for the sent fragrance.
We were a very small (but quickly) growing team back then and that is why we lack the proper response time to our customers. I can happily say that we now have a dedicated team to each of our support channels (Social Media and Email Support) so that each concern is responded to with care.
If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Oct 27, 2018
I do not recommend ordering through Scentbird. It took me almost 3 months to receive my first scent, then another 2 months to receive the second after paying for three months. Also, trying to contact someone about orders not received is harder than reaching someone in the White House. Their only form of contact is email, which it takes several days to respond to (with an automated response). It's almost like there are no real people working for them. Besides the terrible customer service, you're lucky to get 2 sprays a day for two weeks. Personally, I'd rather spend a few more dollars and get the whole bottle of perfume!
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 20, 2019
Hi Jamie,
Thank you for writing us an honest review and I am so sorry to hear about your unpleasant experience with us. This is not the experience we wanted you to have and it is our goal to ensure that each and every subscriber feels valued and appreciated, and we regret that we dropped the ball.
I would also like to apologize that you had a hard time reaching out to us. We were a very small (but quickly) growing team back then and email support is our main mode of communication. But, I am happy to say that we now have a dedicated team to each of our support channels so we can make sure that each concern is responded to. Should you ever choose to return to Scentbird, please send us an email at socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line.
We'd be happy to make things right ❤️
Posted on Nov 6, 2018
The website said 10-15 days until I receive my first order, but it has been almost a month and it is not even processed. The money came out of my bank account. I sent an email with no response, maybe the competitor will deliver what they promise. Or maybe I can stop by the mall every day and get free samples, lol.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 20, 2019
Hi Sergio,
Thanks for writing us a review and I am sorry to hear about your unpleasant experience with us. I know this response is a year late, but I would like to apologize for the lack of communication from our team and I would like to make things right for you. Thus, I went ahead and provided you a refund for your undelivered order.
We were a very small (but quickly) growing team back then but we've been actively working on improving our shipping processes and communication for the last few months. Should you ever choose to return to Scentbird, please send us an email at socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We'd be happy to make things right ❤️
Posted on Nov 9, 2018
I paid for my October shipment on September 19th. Here it is November 7th and still no shipment or tracking information. I'll be filing a fraudulent charge claim with my credit card company and canceling my service. I highly recommend you don't get into Scentbird, I'm not alone in this scam.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 20, 2019
Hi Ryan,
Thanks for writing us a review and I am truly sorry that your experience did not match your expectations and this was not the experience we wanted you to have. We experienced shipping delays last year due to unforeseen challenges during a transition to a new warehouse and we would like to apologize for the lack of communication from us.
But, in the last few months, our team continued to improve our shipping processes & communication to our customers and still thrive to achieve excellent service despite difficulties. If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time!
Posted on Nov 10, 2018
I liked the idea of getting a personalized selection of colognes delivered to me every month, and hence I subscribed. I thought I wouldn't have to go through 100's of reviews as the cologne I get will be curated by them. But, consistently I kept receiving third-grade colognes. I don't understand why they would send colognes that even their own website has ratings in the 1-2 range.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 19, 2019
Hi Rohit,
Thanks for sharing your experience! I am also sorry to hear that you kept receiving fragrances that you did not like. For the last few months, our website has been making improvements with our Fragrance Finder as well as our Filter by Notes feature plus Fragrance Quizzes so subscribers can make sure the fragrances they select will match their personality. I know that this response is a year late but I will take this feedback and pass it on to the team :)
If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Nov 12, 2018
The first order I received was practically empty. It had about 7 sprays total left in it. I wrote a message to customer service about the issue and got no response. So I wrote another message. This time they responded saying they needed pictures and the order number. I submitted this and haven't heard back from them since. It's been a month. Now, this month my boyfriend who lives with me, already received his scents for the month and mine doesn't even have a tracking number yet. I think I'll find another perfume service.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 19, 2019
Hi Ashley,
I am truly sorry that your experience did not match your expectations and this was not the experience we wanted you to have. We were a very small (but quickly) growing team back then and I can honestly say that we lacked the proper response and communication to our customers. In the last few months, our team continued to improve our quality in regards to leaked fragrances & communication to our customers and still thrive to achieve excellent service despite difficulties.
Should you ever choose to return to Scentbird, please send us an email at socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We'd be happy to make things right ❤️
Posted on Nov 14, 2018
I ordered from them in October for the first time. It has been 3-4 weeks and they haven't shipped anything. The website says "processing," but they already charged me. They have absolutely zero customer service. I can't find a way to contact someone anywhere. DO NOT BUY Scentbird!
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 19, 2019
Hi Justin,
Thank you for writing an honest review and I would like to apologize to what happened with your order last year. I know that this response is a year late, but know that this is not the experience we wanted you to have. I see that we lacked proper response time back then but I would like to share that we are growing as a company and we now have a dedicated team to each of our support channels (social media and email support) to accommodate each of our customer's concerns :)
Should you ever choose to return to Scentbird, please send us an email at socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We'd be happy to make things right ❤️
Posted on Nov 17, 2018
My review is just like so many others. Scentbird is ridiculously efficient when it comes to charging customers for perfume, but that's all they do. They certainly never bother to ship it out. I have paid for four months of perfume, and received one vial. The website says processing for weeks on end, and cites that the order is on its way. It's not. No response from customer service. I am filing a complaint with Federal Trade Commission and Better Business Bureau. How can a company charge people for a product, refuse to deliver it, and refuse refunds? How has Scentbird not been shut down already? It is absolutely fraud. Dodge this company at all costs!
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 19, 2019
Hi Flannery,
Thank you for writing us a review and I am sorry to hear about your unpleasant experience with us. I know this response is a year late but know that we are doing our best to respond to all of our customers who were affected by our warehouse transition last year.
I understand your frustration and this is absolutely not the experience we wanted you to have. I would also like to apologize for our previous response time as we were a very small (but quickly) growing team back then but know that we now have a dedicated team to each of our support channels so we can respond to each of our customers in a timely manner :) We'd never charge customers for products that won't be shipped and we're always happy to support any of our customers with concerns via social media or socialsupport@scentbird.com.
Should you ever choose to return to Scentbird, please send us an email at socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We'd be happy to make things right ❤️
Posted on Nov 20, 2018
I ordered and got my first shipment in four weeks. I canceled because that is the slowest shipping ever. They sent me an email to try another month at 50% off and my wife convinced me to give a second chance. I ordered an extra case and another fragrance and now 19 days later and I still have nothing, and they have zero customer service. Don't waste your money. I am glad it was only 30 bucks I lost. You have been warned.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 19, 2019
Hi Jim,
Thank you for writing us a review and I am terribly sorry about your unpleasant experience with us. Even though this response is a year late, I would like to apologize for the extreme delay with your order. Last year, our warehouse transition impacted a lot of our customers and we’ve experienced delays with orders which our team had worked hard to fulfill the remainder of. We had prepared for the changes to go unnoticed by you, and we truly apologize for any inconvenience that may be caused.
I can assure that we are working tirelessly and around the clock to resolve the issues which have contributed to our shipping delays at our processing center, thus we thank you for your understanding on this matter. Should you ever choose to return to Scentbird, please send us an email at socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We'd be happy to make things right ❤️
Posted on Nov 24, 2018
I paid for and placed my first order about 2 weeks ago so I can have my products for my wedding but I still have not received them. The website still says it's processing. I reached out to them 3 times and still have not been helped. Very unprofessional!
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 19, 2019
Hi Demetrius,
Thank you for writing us a review and I am so sorry to hear about the issues you've had in the past. This is absolutely not the experience we wanted you to have!
We experienced shipping delays last year due to unforeseen challenges during a transition to a new warehouse. We were also a very small (but quickly) growing team back then but we've been actively working on improving our shipping processes and communication for the last few months.
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time!
Posted on Dec 2, 2018
I have paid for four months worth of subscriptions and have only received two, and I still have been unable to recover the $50.00 for the two months I have not received. I canceled my subscription and I'm still awaiting a refund.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 18, 2019
Hi Sherry,
Thank you for writing a review and I am truly sorry about your unpleasant experience with us. I see that your October 2018 was refunded and your last month of subscription was also successfully delivered.
I can assure you that we have been in the process of improving our communication and shipping processes as we continuously grow and expand as a company :) Should you ever choose to return to Scentbird, please send us an email at socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We'd be happy to make things right ❤️
Posted on Dec 4, 2018
I signed up for September and got my cologne in October. Not too big of a deal. But it is now November 30th and I still haven’t gotten my October or November shipment. I also tried to contact them about it and no response for several weeks. Regardless if they don’t have the cologne in stock or not, they should not even let you order it. It’s such a great idea for a subscription service. They just fail to capitalize on it.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 18, 2019
Hi Martin,
Thank you for posting a review and I’m so sorry to hear that your experience was not of the quality you expected.
We experienced shipping delays last year during our transition to a new warehouse and this greatly affected many of our customers. The warehouse transition is officially over and we have worked diligently to improve our shipping processes since then and continue to do so in order to make our service better than ever.
I would also like to apologize for our previous response time as we were a very small (but quickly) growing team back then but know that we now have a dedicated team to each of our support channels so we can respond to each of our customers in a timely manner :)
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time!
Posted on Dec 4, 2018
I belonged to Scentbird for only a couple of months. My October scent never came even though they sent me a tracking number. After multiple emails, it finally came in November. The same thing happened in November. They finally sent my November scent, but they sent the same October scent. After dozens of emails, they couldn’t figure it out. I finally had enough and canceled my subscription. They don’t have phone customer service and it takes days for them to respond to your email. A lot of times they send you some generic pre-written email.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 18, 2019
Hi Steven,
Thank you for writing us an honest review about your experience. We had shipping delays last year during the final stage of our warehouse transition and this affected many of our subscribers. I'm sorry for any frustration this may have caused, but I can assure that we are working tirelessly and around the clock to resolve the issues which have contributed to our shipping delays at our processing center, thus we thank you for your understanding on this matter.
If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Dec 5, 2018
I purchased the 3-scent subscription for $35 monthly and the Hollywood Diva gift set at $59.99 for a friend. The gift set was never delivered. I wrote customer service on numerous occasions, as they don't have a phone number listed to call, and eventually received an email with an apology, and that they are looking into my claim. Nothing came of it, so I called my bank, sent them the emails and disputed the charges. My bank did get my money back. However, I was going through my bank charges and see that they are still withdrawing the monthly subscription of $35 from my bank and still no products. I will be disputing this through my bank and asking for an investigation into Scentbird as this seems to be the norm for this company. I will also be reporting them to the BBB and posting all email correspondence along with my experience on all social media sites. They shouldn't be allowed to keep operating like this.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 18, 2019
Hi Soomi,
Thank you for writing a review and thank you also for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We do not have a telephone number dedicated to customer support as of yet as we are still a small (and quickly growing) team.
This is absolutely not the norm in our company, Soomi. I see that your Gift purchase was successfully refunded by our team and again, I sincerely apologize for the extreme delay of your order last year.
In the last few months, our team continued to improve our shipping processes & communication to our customers and still thrive to achieve excellent service despite difficulties. If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time :)
Posted on Dec 5, 2018
I was super excited to try Scentbird and signed up for a monthly subscription the first week of November. Their website states that first month subscriptions will be processed within 2-3 business days. However, it is now December and my order is yet to ship. I contacted them on November 28 to inquire about the delay, and their response was that a "replacement" order would be shipped in 7-10 business days. At this rate, my November order won’t be here until the end of December. I’ve all but given up on this company.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 18, 2019
Hi Rikki,
Thank you for giving us an honest review, I truly appreciate it! I am sorry to hear about your shipment delay last year. I completely understand your apprehensions towards us and the team is grateful for your patience. This will not be ignored and we appreciate the fact that you brought this to our attention. We will continue to strive for improvement most specifically with our shipping processes and communication to our customers.
If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Our Promise to You
In order to safeguard you and ensure helpfulness and relevance, our compliance team manually assess every customer review before it goes live.
We have a zero-tolerance policy for fake reviews, and companies cannot control or alter any reviews at any time.
